LifeWorks Employee Assistance Program Manager’s Program Orientation

LifeWorks Employee Assistance Program

Manager’s Program Orientation

© 2008 Ceridian Corporation. All rights reserved.

OBJECTIVES

• Identify the Scope of LifeWorks Services and Resources.

• How to Use the LifeWorks Program as a Personal Resource

• Tools and resources for Managers


A Commitment to Always Being There

• LifeWorks offers integrated EAP & Work Lifeservices.

• Provides support and counselling for urgent issues and crisis situations.

• Provides support to help manage everyday issues,

before they become major concerns.


LifeWorks is Available…

• In-person: face-to-face counselling

• By phone

• Online

• Through personalized searches & referrals

• In print: kits, booklets and life articles

• Via audio CD recordings


KEY FEATURES

• LifeWorks is available to you and anyone covered by your benefit program - spouse, children.

• LifeWorks is part of your benefit package and is available at no cost to you and your family.

• LifeWorks is national, bilingual, and is available 24/7

• It’s easy to use: Call or go online!

• Most importantly - LifeWorks is CONFIDENTIAL!


Emotional Well-Being / EAP

• Balancing Work/Life

• Personal Relationships

• Marriage and Family Issues

• Divorce and Separation

• Depression and Anxiety • Violence and Crisis

• Grief and Loss

• Stress and Overload


Addiction and Recovery

• Alcohol and Drugs

• Gambling

• Internet Addiction

• Eating Disorders

• Compulsive Shopping

• Treatment Programs

• Support Groups


Parenting and Childcare

• Pregnancy and Infertility

• Adoption

• Feeding and Nutrition

• Sleep and Bedtime Routines

• Finding Child Care

• Summer and Holiday Planning

• Single Parenting / Blended Families

• Discipline, Setting Limits, Safety

• Teenagers


Older Relatives

• Caring for Older Relatives

• Living Safely

• Driving Issues

• Elder Fraud

• Caregiver Resources

• Senior Health

• Alzheimer’s and other forms of Dementia

• Housing Options

• Caregiver Stress – Support and Resources


Health and Wellness

• Health and Medical Information

• Wellness Services

• Diet and Nutrition

• Exercise

• Prenatal Health

• Living with an Illness or a Disability

• Self-care

• Preventative Health Care

• Alternative Medicine

• Smoking Cessation


Education

• Kindergarten to High School

• Homework and Grades

• School Safety

• Selecting a School

• Special Needs

• Talking with Teachers

• Colleges and Universities

• Alternatives to College

• Continuing Education


Your Job and Career

• Co-worker Relationships

• Managing People • Developing your Career

• Communication Skills

• Time Management

• Shift Work, Business Travel, Telecommuting

• Team Building

• Productivity

• Organizational Change


Midlife and Retirement

• Growing as a Couple

• Midlife Health

• Relationships in Midlife

• Life Planning / Priorities in Midlife

• Work and Careers in Midlife

• “Empty Nest” Syndrome


Financial

• Credit and Collections

• Getting Out of Debt

• Buying, Selling or Renting a Home

• Budgeting

• Financial Pressures

• Basic Tax Planning

• Planning for Retirement

* Telephonic Consultation with a Financial Consultant ( CFP) and referrals to financial resources within the community


Legal

• Consumer Protection

• Family and Elder Law

• Choosing an Attorney

• Estate Planning and Wills

• Bankruptcy

• Real Estate Issues

• Living Wills

* Free up to 30 minute consultation with a Lawyer * Up to 25% Discount on referrals to legal services within the community


Everyday Issues

• Time-Saving Services

• Consumer Resources

• Buying and Leasing Cars

• Home Repairs and Re-modeling

• House Cleaning and Lawn Care

• Community Information


Ceridian LifeWorks

The LifeWorks program can support your role as a Manager…


WHAT DO WE OFFER MANAGERS?

• Management Consultations and Coaching

• Support and validation

• Practical problem solving information

• Online articles and monthly promotions

• Resources - articles, booklets, audio recordings

• Assistance in accessing appropriate resources

• A concrete, viable support for you to offer your employees when they approach you with personal problems, or when their performance begins to suffer


WHAT IS A MANAGEMENT CONSULT?

• Designed to assist and support managers, supervisors and HR departments through third party objective support

• Focus on support, coaching and action planning

• Provide educational materials, practical tips and follow-up

• Are a supplement - not a replacement - for your own HR solutions, policies and procedures

• An important part of a successful Performance Management intervention to hopefully help achieve a successful result


An employee experiencing personal problems may...

• Show an unusual disinterest in or disregard for work

• alter work behaviour - miss deadlines, unusual mistakes, difficulty

understanding assignments

• become forgetful or demonstrate poor concentration

• exhibit irregular or reduced productivity

• frequently absent or late

• take extended coffee or lunch breaks

• makes excessive demands on the manager’s time

• interacts poorly with co-workers

• is moody, or shows uncharacteristic irritability

• has uncharacteristic outbursts of anger or belligerence

• seems indifferent, lacks interest in daily activities


Issues for Management Consultations

• Employee performance, productivity and attendance issues

• Questions regarding sexual harassment or harassment in the workplace

• Employee conflict

• Substance abuse concerns

• Supporting employees suffering from depression or other forms of mental illness

• Discrimination

• Organizational change

• Violence, threats and anger issues in the workplace

• Burnout


Management Consultations DO NOT:

• Interpret your internal company policy

• Interpret government regulations

• Give legal advice

• Tell management what they can and cannot do

• Replace or infringe on your company’s internal organizational resources


TYPES OF REFERRALS

• Informal Referrals. There are no performance issues, HR not

likely involved yet, but you are concerned and want to offer support

by reminding the employee about the LifeWorks program.

• Mandated Referrals. Often in conjunction with other

performance management initiatives when there are performance

issues - HR are involved by this point. Our Management

Consultation Team would work with you and/or your HR department

to help you with your intervention and to present EAP as support.


DO’S AND DON’TS OF REFERRALS

Emphasize the Following:

• Do contact LifeWorks before making a mandated referral

• Do try to be patient, understanding and sympathetic when you meet with the employee. Show support.

• Do emphasize that your goal is to help the employee improve the situation.

• Do focus on behaviour.

• Do remind the employee that the program is confidential.

Beware of the Following:

• Don’t get involved in the employee’s personal problems.

• Don’t diagnose or assess your employee’s problem.

• Don’t offer advice or recommendations about what the employee should or should not do.

• Don’t discuss the employee’s problems with anyone except your supervisor, HR or a LifeWorks counsellor.

• Don’t avoid the problem and assume it will go away.


How will I remember to access?

• Wallet cards

• Brochures

• Posters

• Watch for our monthly promotions. They will cover a specific topic and point you to further resources on the website for additional information (may include new resources such as CD, or kits you can order). Incorporate into monthly meetings with managers or employees.

• Order materials from the website - keep them around for when you need them!


CONTACT INFORMATION

1.877.207.88331.877.307.1080 (French)

1.877.371.9978 (TTY/TDD)

www.lifeworks.comUser ID:

English Password:

French Password:

24 hours a day, 365 days a year.

Call as often as you like, whenever you like.

It’s free and confidential.

Documents

LifeWorks Employee Assistance Program Manager’s Program Orientation