LifeWorks Employee Assistance Program and Work-Life/Wellness ResourceOrientation for Employees

Agenda

• Overview of LifeWorks• Services and resources available• How to access the program

Please feel free to ask questions as we go along!

Key features

• LifeWorks is available to you and your dependents as defined by your benefits plan

• No additional cost to you to use the program as often as you like• Fully bilingual (English/French)• National service• Available 24 hours per day, 7 days per week• Support by telephone, online via lifeworks.com, and in-person • Educational materials on a variety of topics• TTY access for the hearing impaired• LifeWorks is a voluntary and confidential program

Confidentiality

• Confidential vs. anonymous• Limitations• Intake process

How does the program work?

• Ease of use: one toll-free telephone number for all of your issues• Call triage process• Immediate telephonic counselling available• Referral to in-person counselling available• Helpful, educational materials and resources available • Research conducted on your behalf• Available online at www.lifeworks.com and via mobile app

Our counselling approach

• May take place over the telephone or in person• Short-term, solution-focused counselling• Number of sessions varies and determined on a case-by-case basis

Who are our EAP counsellors?

• Minimum 5 years’ experience• Master’s degree in psychology, social work or another human

services field• Members of their respective professional body

When to use LifeWorks

• Your toddler is waking up every night at 2 am and you’re exhausted.• You’d like to be saving more for retirement, but money is tight.• You need to find a summer camp for your 5th grader.• You’re going through a divorce and you’re worried about finances,

where you’ll live, and how your kids are coping.• You’ve started a new exercise program and you really want to stick

with it.

Emotional well-being

• Relationship, marriage and family issues• Stress-related issues• Balancing work/life• Mental health concerns such as depression and anxiety• Grief and loss• Addiction and recovery• Anger management• Services & tools:

– Ceridian Depression Centre– Resiliency tutorial– Stress assessment– Depression assessment

Parenting and childcare

• Child-rearing challenges• Single-parenting and blended families• Pregnancy, infertility and adoption• Holiday planning• Special needs• Bullying• Services & tools:

– Childcare Locator– Summer Camp Locator– Career Cruising for Teens– New Parent Kit– ‘Becoming a Parent’ booklet– Child Safety Kits– ‘Questions Parents Ask’ blog

Caring for older adults

• Caregiver support and resources• Alzheimer's, dementia and other health issues• Long-distance caregiving• Living independently• Coordinating in-home care• Searching for and assessing assisted living and long-term

care facilities• Services & tools:

– Older Adult Safety Kit– Facility Checklist– Home Safety Checklist

Education

• Kindergarten and early education• Communicating with teachers and

administrators• Homework and grades• College/university planning• Career planning and lifelong learning

Financial

• Personal budgeting• Managing debt• Saving and investing• Basic tax planning• Buying a home• Basic retirement planning• Services & tools:

– Online Financial Toolkit – ‘Your Money’ blog– Financial calculators– Online budget worksheet

Legal issues

• Speak to a lawyer for up to 30 mins at NO COST!• Family law• Real estate law• Bankruptcy• Criminal law• Estate planning• Services & tools:

– Divorce Toolkit– Complete Will Kit (online)– Up to a 25% discount off services beyond the consultation (exceptions:

Employment and Business law)

Health and wellness

• Diet and physical activity• Stress reduction• Healthy aging• Living with a disability or chronic condition• Getting the sleep you need• Services & tools:

– Eating Well Program: telephonic coachingwith a registered dietitian

– Ceridian Stop Smoking Centre– ‘Feeling Good’ blog– Healthy Weight Calculators– Nurse Line

Work and career

• Co-worker relationships• Interpersonal and communication skills• Navigating workplace changes• Time management• Relocation• Shift work and telecommuting• Career progression/change• Services & tools:

– ‘Work-Life Balance’ blog

Midlife and retirement

• Work after retirement• Empty nest issues• Growing as a couple• Life and retirement planning• Services & tools:

– Online toolkit – Planning Your Future: Life, Work and Relationships After 50

Everyday issues

• Home improvement issues• Moving and relocation• Locating community resources• Locating a family doctor• Volunteer opportunities

Easy to use by phone

• Access all services through one toll-free number• 24 hours a day, 365 days a year• Confidential

With www.lifeworks.com you can...

• Search for information confidentially under five categories – Work, Life, Family, Health & Money

• Find hundreds of expert articles as well as online toolkits, booklets, and recordings

• Listen to podcasts and audio recordings• Use interactive tools on budgeting, investing, home buying, health

and retirement planning• Email a consultant with an inquiry or arrange a call• Order materials for delivery such as booklets, CDs and packets

www.lifeworks.com

Ceridian LifeWorks Mobile

Access www.lifeworks.com conveniently from your smartphone – and it’s FREE!

Device operating system requirements: • iPhone: Operating System (iOS) 5 or higher (check Settings / General / Version). This is different from the model number. Most iPhone 3 and 4 models run on iOS 5 or higher.•Android: Operating System 2.3.3 or higher•BlackBerry: Version 6.0 to 7.1

How to contact LifeWorks

By Phone

Toll-free: 1.877.207.8833En français: 1.877.307.1080TTY: 1.877.371.9978

Online www.lifeworks.com

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