Library Service Plan 2010 Homewood Library moves into the
future!
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Background information As good managers and librarians, Judi
and I believed that it was time to make changes to our service
style. We wanted to better serve changing patron needs. better
utilize individual staff strengths. maximize use of library
collection. make the best use of personnel budget resources.
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Our considerations Be proactive to changing library world
Preserve a role for all current staff Secure Library Board
support
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What you should know before we begin outlining the plan This is
a new beginning and we will start this presentation at the
beginning of our thought process. The old way is gone. If you can
will yourself amnesia do it. The plan will have a direct effect on
you. Change will be expected of you. The plan is in the moving
forward stage not the discussion stage.
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The beginning Defining our role We connect patrons to
information and desired recreational resources. More specifically
We provide patrons with rewarding and meaningful library
experiences relying on the expertise of library staff, the strength
of the collection and resourceful use of the Internet.
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Our means for doing this We maintain patron service points
where staff proactively connect with patrons. We continually build
a collection of materials that reflects the interests and needs of
the community We provide Internet access and navigation assistance
and integrate its use with our other services.
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We understand our role. Whats next? We need to implement our
new plan of service. We need a game plan And where do you start
when developing a good game plan?
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Know your weaknesses Library has multiple access points
-patrons bounce from desk to desk Librarian staff is segmented in
regards to areas of expertise Management has not provided a clear
picture of new direction Librarian guidance not readily available
to computer/Internet users Have difficulty maintaining proactive
service Staff (as a group) do not effectively use website to
support marketing role
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More weaknesses Collection still reflects some old values
Amazon and Google sometimes do our job better Electronic resources
are under-used We have no space to market collection Not all staff
are comfortable assisting patrons with technology No desirable
space for Internet users No accommodations for group/family use of
Internet
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Have we missed anything? Feeling like this?
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New Service Plan Step one: Combine reference, readers, CAs into
one department called Library Services! Librarians Desk
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New Service Plan We all become librarians. We all do the work
of librarians. Definition of librarian: Librarian: One who has the
care or charge of a library
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New Service Plan Step two: Change job descriptions to reflect
new expectations Step three: Institute staff development and goal
achieved award compensation program
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New Service Plan Next Steps MModify the schedule to allow for
wide range of expertise on all shifts. WWork with Librarian staff
to set web content goals and provide individual staff training
sessions (part of staff development program) EEncourage use of the
Internet and online resources by providing staff and patron
training opportunities (part of staff development program)
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Further steps Continue to evaluate collection Assign new
collection development areas Improve marketing space Migrate to a
nearly laptop-only environment Questions?
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You deserve a break Start the show Start the show
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Changing Job Descriptions Job Title: Librarian, Librarian
paraprofessionals, Librarian clerks 1. Provides quality customer
service while helping patrons locate resources available in the
library,through the Internet and inter-library loan. Service is
pro-active. Librarians meet patrons in the collection space.
Librarians guide patrons to information available through the
Internet. All patrons questions are given respect. Referrals and
alternate avenues are suggested when the librarys collection cannot
meet the users need.
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Changing Job Descriptions 2. Contributes to the development of
the librarys collection and regularly adds content to the library
website. Librarians use reviews, best seller lists, award lists and
an awareness of the community to select titles to be added to the
collection. Librarians develop a web presence that provides timely
and pertinent information for library users. For example titles new
to the collection, displays in the building, gift giving ideas,
common Internet surfing questions, cool websites for fun The
library has a duo presence. The building and the web. Collection
develop carries into on-line subscriptions
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Changing Job Descriptions 3. Promotes the departments
collection and services via the web, displays and programming. All
print bibliographies are represented on web also Programming
enhances collection. Book discussions, movie days, book talks. 4.
Participates in the planning and implementation of patron
education/training programs. Participation happens on many levels.
Some create workshops, some teach, some market, some coach, some
film Assists with continued patron web tutoring with spur of the
moment encounters, scheduled open houses or structured
classes.
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Changing Job Descriptions 5. Demonstrates a commitment to
continued growth and discovery by embracing change and being
willing to discover and experiment with evolving technology. Always
evolving, always learning Trying new things Positive attitude 6.
Assists with weeding and inventory management of departments
collection. Weeding is also transplanting reference to non-fiction,
shift of suspense to mysteries Online resources also
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Changing Job Descriptions 7. Regularly attends professional
workshops and meetings. Must engage in staff development.
Conference, workshop, webinar, web course, self-training Regular
attendance at staff and department meetings. Regular work day hours
changed to accommodate this. 8. Performs other duties as assigned
by department manager.
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How do I get there?
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Staff development and goal achieved award compensation program
You will get a copy of your new job description and a sign-off
sheet in which you indicate your commitment to meeting new
expectations. You will get a form in which you self-design a staff
development plan and outline a planned web or teaching goal. Your
wage/salary will be adjusted as you complete staff development work
and complete new projects.
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So how does this help me? Ability to better serve the patron
Renewed excitement of profession Opportunity for professional
development Job security And
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Questions?
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What do you really need to know Your future is up to you. I
urge you to get on the bus We recognize individual learning curves
Not everyone will play the game the same, but we expect you to be
on the team We are really serious Please make a personal commitment
to this.
