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Presentation to Pulse ANZ Conference
27 – 28 July 2011
Rob Pearsall
Solution Centre Manager - Asset
Leveraging the Maximo Investment
About Sydney WaterWho are we
– Sydney Water is Australia's largest urban water utility with over 3,000 staff and an area of operations covering 12,700 km2
What we do
– Water
– Wastewater
– Recycled water
– Stormwater
To who
– 4 million customers (Commercial and Residential)
Governance & Ownership
– State owned corporation with its own Board, a portfolio Minister and two shareholder Ministers
2
Water network
– 9 treatment plants, 261 service reservoirs, 155 pumping stations, 21,000 km of water mains
Wastewater network
– 31 treatment plants, 663 pumping stations, 23,000 km of sewer pipes
Recycled water
– 340 km of recycled water mains supplying over 15,000 homes
Stormwater
– 443 km of trunk storm water channels (5% of metro)
$20bn Assets Managed
3
4
Today’s Presentation
1. Maximo at Sydney Water
2. Our recent Maximo Consolidation project
3. Leveraging this investment
5
Maximo at Sydney Water
Signed Maximo license agreement with PSDI in October 1998
Implemented Facilities Maximo in 1999
Added a second instance in 2000 (Works & Asset Management)
Early innovator
– Integration with Smallworld GIS & the “Black Box”
– Integration with SCADA/Telemetry systems
Separate divisional sponsors & stakeholders
– Customised separate instances significantly
– Ad hoc solutions expedited
6
Maximo at Sydney Water (cont.)
Facilities Maximo (FMX)
– Implemented in 1999
– Main integration points:
FRM (Field Resource Management)
IICATS (SCADA)
FMIS (Peoplesoft Financials)
– @ 500 users including third parties
– Transactions volumes
@ 200 w/o per day
200k equipment records
20k open w/o
7
Maximo at Sydney Water (cont.)
Works & Asset Mgmt. System (WAMS)
– Implemented in 2000
– Main integration points:
FRM
Smallworld (GIS)
– @ 450 users including:
Customer Contact Centre
– Transaction volumes
@ 200 w/o per day
7.4m equipment records
300k open w/o
8
Maximo at Sydney Water (cont.)
MAXIMO +
GIS Pipes
Contact
Centre
SOC:
IICATS FMIS
ACCESS
MAXIMO
Facilities
FRM
Smallworld GIS
9
Maximo at Sydney Water (cont.)
F M XW A M S
H Y D R A
B ackflow
W M S
A N A
H Y D R A
V iew
E N T E K
F R M
C rew T rave l
M ap
In fo
D ia l B e fo re
you D ig
eD ev e lope r
R A S
Q u ickc heck
D O LF IN
D IP S
M A IC S
C a llO u t
S P S C on tingenc y
D B
F M X
M axm on
F M IS
F M X
E xc e l U p load
W A M S
E xce l U p load
W A M S
M ax m on
IM D B
F R M
A ss ign
Labou r to C rew
Labou r on
Leave
C rit ica l Inven to ry
D B
S O C W A M SIIC A TS
S U D S
C U G S
O A C IS
T rade W aste
W A M S /F M X W eb R epo rting
O u t o f S cope
A C C E S S
In S cope
D ecom m iss ioned
R e ta ined
M D T
R IN0 1 0
R IN00 9
R IN0 1 1
R IN01 2
L eg en d
R IN0 14
R IN0 1 3 R IN
0 1 5
R IN01 7
R IN0 17
R IN0 19
R IN0 1 8
D e-com m iss ioned
R IN0 0 1R IN
0 0 2 R IN00 4
R IN00 5
R IN0 0 3
R IN0 0 6
R IN0 2 0
R IN0 21
R IN0 2 3 R IN
0 2 2
F M X
D ocum en t R epos ito ry
W A M S D oc um en t
R epos ito ry
S m oke T esting
R IN0 0 7
R IN0 0 8
R IN0 2 4
R IN0 25
R IN0 1 6
R IN0 0 1
In S co p e - In te g ra tio n R e q u ire m e n t N o . a s lis te d in th is R e q u ire m e n ts D o cu m e n t
W O to
B us iness P a rtne rs
R IN02 6
W ate rw ays
C hoke
D a ta
R IN0 2 8
R IN0 27
W P M S
IIC A T S H e lp
M issed
Missed
M isse d
10
Situation Faced
Increased risk to service levels
No single source of data possible
– Asset numbers not mastered
Higher TCO
– Business processes
– Support
– Technical infrastructure
Limited capacity to adopt vendor roadmap
Latent demand filled by alternative solutions
Point-to-point integration proliferated
11
Goals SoughtStandardisation of asset management processes in one system
– Asset planning
– Work planning
– Work management
A “single view” of our assets and work orders will be provided
Data quality will be improved with all information in one system
Total cost of ownership will be reduced
– Legacy systems will be decommissioned
– Customisations will be reduced significantly
Fully documented and owned processes and data will be delivered
Lifecycle Asset
Management
12
Maximo Consolidation Project
Scope
Upgrade FMX to version 7
Consolidate WAMS into the new Maximo instance
Migrate and consolidate all data
Replace 12 legacy systems with Maximo functionality
Remediate remaining satellite systems
Provide asset/work order data into the Enterprise Data Warehouse
Organisational change management for the user communities impacted
13
Timeframe
Design
FMX Upgrade
WAMS Consolidation
June 2011July 2009 Sept. 2010August 2008 Feb. 2010
Warranty
Period
Sept. 2011
System Integration Contract awarded
Design signed-off.
Smallworld activities
commenced
MXES (new Maximo)
operational
MXES incorporates
WAMS
SI contract concludes.
Support contract
commences
14
Project Structure
Sydney Water
Business
Representatives
Sydney Water
IT
Representatives
Project Steering Committee
Project
Manager
Sydney Water
Business Team
Business
Resources
BusinessAnalysts
/
Sydney Water Board, Executive and ITSC
Sydney Water
Executive
Sponsor
Fujitsu
System Integrator
KPMG
Independent QA
Review
QA Review
Sydney Water
Project Team
Fujitsu Project
Team
Other
Team Members
System
Specialists
Data Analysts
Smallworld
Developers
Maximo Architect
Maximo Functional
Deployment Manager
Test Managers & Analysts
Integration
Data Migration
IBM
Citrix
Litmus Group
OCM
Super Users
Project Admin. &
Scheduler
Programme Management
team
Project Management
team
Talisman
15
ChallengesSydney Water project methodology untried on projects of this scale
Extent of Smallworld integration with Maximo understood only when coding was underway
Top end SCADA system implemented at the same time
Asset Numbering policy finalised and implemented in situ
– Needed to agree an Asset Location Hierarchy (Sydney Water wide!)
3 year duration …
– Each of the stakeholder divisions undertook structural reform
– Business requirements emerged that meant ad hoc solutions
– Momentum was hard to maintain
16
OutcomesRisk mitigated
Standardised work processes with asset planning, work planning and work management performed using one system
Maximo is primary source of asset data – Master Data Management now possible!
– Asset analytical data now available
Able to take advantage of standard product features and the vendor roadmap
Support and infrastructure constraints removed
Integration and technical environment simplified
17
Outcomes F M XW A M S
H Y D R A
B ackf low
W M S
A N A
H Y D R A
V ie w
E N T E K
F R M
C rew
T rav e l
M ap
In fo
D ia l B e fo re
you D ig
e D eve loper
R A S
Q u ick check
DO L F IN
D IP S
M A IC S
C allOu t
S P S
C ont ingenc y D B
F M X
M ax m o n
F M IS
F M X
E xce l
U p load
W A M S E xc e l
U p load
W A M S
M axm on
IM D B
F R M
A ssign Labou r
to Crew
La bour on
Leave
C rit ic a l
Inven to ry
DB
S O C W A M SIIC A T S
S UD S
C U G S
O A C IS
T rade
W aste
W A M S /
F M X W eb
R epor ting
O ut o f S cope
A C C E S S
In S cop e
D ec om m iss ion ed
R eta ine d
M D T
R IN01 0
R IN00 9
R IN0 11
R IN012
Le g en d
R IN01 4
R IN0 13 R IN
01 5
R IN01 7
R IN017
R IN01 9
R IN018
D e-com m is sioned
R IN00 1R IN
002 R IN00 4
R IN00 5
R IN00 3
R IN00 6
R IN02 0
R IN0 21
R IN023 R IN
022
F M X
D o cum ent R eposito ry
W A M S
D oc um ent
R ep osito ry
S m oke
T est ing
R IN007
R IN00 8
R IN024
R IN0 25
R IN0 16
R IN00 1
In S co pe - In te gra tio n R eq uirem e nt N o . a s l is te d in th is R e qu ire m en ts D oc um e nt
W O to
B usiness
P ar tne rs
R IN02 6
W aterw ays
C hok e
D a ta
R IN02 8
R IN02 7
W P M S
IIC A T S H elp
M issed
M issed
M issed
18
OutcomesGovernance
– Process owners
Business administration & support
– Consolidated and formalised
– Super users
Maximo knowledge deepened
Support outsourced
19
What next …
Asset Numbers mastered and data quality improvements …improved analytical reporting
Scheduling / Despatch revisited
Geospatial Information
Maximo modules leveraged
Inventory Management
Configuration Management
Utilities
Property/Facilities Management
20
Questions?
2020
21
In Summary …
Consider the end support position very early and build capability throughout your implementation project1
Continually assess organisational capacity & capability –adapt where necessary2
Emphasise milestone is not an end in itself – pave the way for future developments as part of your standard operations3
