Leveraging Kinetic Task Management

Unus Gaffoor &Michael PooleKinetic Data

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Welcome From the Top of the World

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Topics

Your Business. Your Process.

Overview of Kinetic Task

Benefits of Kinetic Task

Handling the handlers

Usages

Q & A

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Your Business. Your Process.

Implementing your processes

Applying current (ITSM) tools. Incident / Change / Tasks

Do it their way Applying Kinetic

Configure you own interfaces

Do it your way

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Overview of Kinetic Task

Task Engine

Java application

Deployed on 1 or more servers

An instance can be configured to be dedicated to specific Tasks (types)Eg Windows specific code

Controls execution of Tasks

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Overview of Kinetic Task

Task Management Consoles

Administration

Configuration

Management

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Overview of a Kinetic Task

Task Handlers

Input

Functional, Executable code snippet

Output

Deployed

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Overview of Kinetic Task

Task Builder

Graphical workflow designer

Defines task execution

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Overview of a Kinetic Task

Task Details

Provide Input valuesHard coded or based on

Service Item or other Tasks

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Overview of a Kinetic Task

Task Connectors

Control flow between Tasks

Conditional/Qualification

Responds to states:CreateUpdateComplete

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Benefits of Kinetic Task

Integration to any Enterprise Application

Remove dependency on ITSM workflow engine

Eg no filters (ARS)

Complete control over workflow process

Re-use of workflow trees

Maintenance

Versioning, Deployment, Monitoring

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Handling the handlers

Understanding your process

Integration requirements

Business logic

What Task handlers are required?

KTC (Kinetic Task Community)

Develop

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Handling the Handlers

KTC

Kinetic Data deployable handlersRegister and Download

Growing range of CategoriesActive DirectoryAmazon EC2BMC ITSM7VMWare Vsphere …

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Handling the Handlers

Develop

Clone an existing handler

Develop/customize

Develop test suite

Deploy

Share with Community?

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Usages

Phone and Accessories

Service Item

Requires approval

Allocation of Phone Number

Notification to Billing

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Usages

Phone and Accessories Service Item

Task Tree

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Usages

Phone and Accessories

Service Item

Approval

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Usages

Phone and Accessories Service Item

Approval

On Create

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Usages Phone and Accessories Service Item

Approval

On Complete

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Usages

Phone and Accessories Service Item

Call Scripting

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Usages

Phone and Accessories Service Item

Call Scripting Task tree

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Usages Phone and Accessories Service Item

Number assigned

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Q & A