Level 2 NVQ in Supply Chain Management · K3) Communication methods and procedures K6) Cost and benefit analysis methods and procedures K10) Export methods and procedures K14) Information

National Occupational Standards for Supply Chain Management

Level 3 NVQ in Supply Chain Management NVQ Profile Mandatory Units The candidate is required to complete all three mandatory units. Unit T1: Maintain operational relationships within the supply chain Unit T2: Analyse information on the supply chain Unit T3: Apply improvements to the supply chain Optional Units Unit T4: Monitor the achievement of project tasks Unit T5: Control supplies at storage locations and facilities Unit T6: Complete export procedures and requirements Unit T7: Complete import procedures and requirements Unit T8: Administer contracts Unit T9: Analyse information on the procurement of supplies in the

supply chain Unit T10: Verify the capability of suppliers to meet supply specifications Unit T11: Analyse the performance of suppliers Unit T12: Identify potential suppliers for the supply chain Unit T13: Place orders with suppliers Unit T14: Monitor and progress the delivery of orders Unit T15: Monitor the flow of supplies in the supply chain Unit T16: Obtain information on storage locations and facilities Unit T17: Obtain information on distribution requirements Unit T18: Monitor the distribution of supplies Unit T19: Monitor the flow of returned supplies Unit T20: Monitor the transportation of supplies Unit Combinations To gain the full NVQ all three mandatory units plus six optional units must be achieved.

SCM Standards Qube Vocational Development Ltd 1


Supply Chain Management Standards Guidance Note

Technical Level: Units coded with a ‘T’, eg: Unit T1 Maintain operational relationships within the supply chain. These units are designed for supply chain practitioners who provide mainly technical or support roles within the supply chain. It is recommended that these technical level units are used only in NVQ or SVQ Level 2 and 3 qualifications. Definitions of key words used in the Standards Colleagues any people who are directly employed or under

contract by the same organisation. Contract usually comprise of formal legally binding

agreements, but can be informal agreements: both can be enforced through civil law.

Organisation any type of private or public body, eg: a private

limited company or a local government body, regardless of size. Because of the complexity of ownership and control systems, each person will have to decide what their organisation is.

Resources the facilities, equipment, materials and finances

that are required to sustain the supply chain. Stakeholders all organisations or individuals who have a vested

interest in the organisation. Supplies any combination of goods or services that are

procured, delivered or stored in the supply chain. Supply Chain Management covers the application of procurement,

purchasing Assessment Strategy If the supply chain management units are incorporated into NVQ’s or SVQ’s, the Assessment Strategy which accompanies these standards must be implemented.



Unit T1 Maintain operational relationships within the supply chain This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Maintain and improve current operational

relationships within the supply chain a) communications are maintained and

improved b) options to improve supply chain processes

are clearly identified

2. Recommend opportunities to develop operational relationships within the supply chain

c) operational relationships could potentially benefit the supply chain

d) information on opportunities is provided to all relevant colleagues

3. Identify problems with supply chain

relationships e) problems are clearly identified as soon as

possible f) colleagues are informed of problems

according to organisational procedures

4. Ensure operational relationships are suitable for maintaining the performance of the supply chain

g) supply chain processes are monitored regularly

h) operational relationships are conducted in ways that are mutually beneficial

Application of knowledge: K3) Communication methods and procedures K7) Database management and monitoring methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K33) Supply chain management theories, models and practices



Unit T2 Analyse information on the supply chain This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Specify the purpose of the analysis a) confirmation is obtained from appropriate

colleagues

2. Collate and prepare data for the analysis b) suitable sources of data are accessed c) relevant data for the analysis are sorted

and collated

3. Analyse data on the organisation’s supply chain

d) appropriate analysis methods and procedures are used

e) results are discussed with all relevant colleagues

4. Use analysis procedures and techniques

that are appropriate to the information required

f) results are provided according to agreed schedules

g) key findings are clearly identified

5. Identify any problems with the supply chain

h) problems are clearly identified as soon as possible

i) colleagues are informed of problems according to organisational procedures

6. Provide the results of the analysis to

colleagues j) Information is provided to all relevant

colleagues

Application of knowledge: K1) Analysis methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K33) Supply chain management theories, models and practices



Unit T3 Apply improvements to the supply chain This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Obtain information on the improvements

being introduced to the supply chain a) information is obtained from the

appropriate colleagues

2. Apply improvements to the supply chain according to the implementation plan

b) plans are implemented wherever possible c) colleagues are consulted on their views

3. Comply with procedures for monitoring the supply chain

d) supply chain management systems are used

e) legal and organisational requirements are complied with

4. Collate and prepare data on the impact of

improvements to the supply chain f) suitable sources of data are accessed g) relevant data for the analysis are sorted

and collated

5. Analyse data on the impact of improvements to the supply chain

h) Appropriate analysis methods and procedures are used

i) Results are discussed with all relevant colleagues

6. Identify problems relating to the

application of the improvements to the supply chain

j) problems are clearly identified as soon as possible

k) colleagues are informed of problems according to organisational procedures

7. Provide feedback on the application of the

improvements to the supply chain l) information is provided to all relevant

colleagues m) issues that have an impact on the

organisation’s effectiveness are clearly expressed

Application of knowledge: K2) Change management theories, models and practices K22) Organisational objectives and activities K25) Planning methods and procedures K29) Quality management theories, models and practices K33) Supply chain management theories, models and practices


National Occupational Standards for Supply Chain Management ____________________________________________________________________________________________

Unit T4 Monitor the achievement of project tasks This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Clarify information on the requirements of

the project a) clarification is obtained from appropriate

colleagues

2. Confirm the project tasks to be achieved b) colleagues responsible for project tasks are identified

3. Obtain information from colleagues on the

achievement of project tasks and milestones

c) information is obtained from the appropriate colleagues

d) information is relevant to the project being monitored

4. Monitor the achievement of project tasks e) project tasks are monitored regularly

5. Provide information on the progress of

project tasks f) information is provided to all relevant

colleagues

6. Identify any problems in delivering project tasks

g) problems are clearly identified as soon as possible

h) colleagues are informed of problems according to organisational procedures

Application of knowledge: K14) Information sources on supply chain procedures K22) Organisational objectives and activities K28) Project management and administration methods and procedures K33) Supply chain management theories, models and practices



Unit T5 Control supplies at storage locations and facilities This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Confirm information on the supplies being

stored a) specifications and quality of supplies are

clearly identified b) quantity and delivery schedules of

supplies are clearly identified

2. Obtain information on the supplies being stored

c) suitable sources of data are accessed d) information is obtained from the


3. Collate and prepare data for the analysis e) relevant data for the analysis are sorted and collated

4. Analyse information on the storage

locations and facilities f) appropriate analysis methods and

procedures are used

5. Monitor the location and condition of the supplies being stored

g) supplies being stored are monitored at regular intervals

6. Identify any problems with the supplies

being stored h) problems are clearly identified as soon as

possible i) colleagues are informed of problems


7. Provide the results of the monitoring to colleagues

j) results are discussed with all relevant colleagues

k) results are provided according to agreed schedules

8. Comply with procedures for controlling

the supplies being stored l) supply chain management systems are

used m) legal and organisational requirements are

complied with

Application of knowledge: K1) Analysis methods and procedures K6) Cost and benefit analysis methods and procedures K14) Information sources on supply chain procedures K17) Logistics theories, models and practices K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K33) Supply chain management theories, models and practices



Unit T6 Complete export procedures and requirements This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Identify export requirements for the

supplies a) position and movement of supplies is

clearly identified b) specifications and quantify of supplies

required is clearly identified c) financial, legal and transportation

requirements are clearly identified

2. Obtain information on the exporting of supplies

d) suitable sources of data are accessed e) information is obtained from the


3. Complete export documentation for the supplies

f) financial and insurance details are finalised

g) customs documentation is completed correctly

h) transportation details are complete

4. Monitor the completion of export procedures

i) export procedures are monitored at all key stages

5. Identify any problems with the export

procedures and requirements j) problems are clearly identified as soon as

possible k) colleagues are informed of problems


6. Provide information on the export of supplies

l) information is provided to all relevant colleagues

m) confidentiality of information is maintained

7. Comply with export procedures and

requirements n) supply chain management systems are

used o) legal and organisational requirements are

complied with

Application of knowledge: K3) Communication methods and procedures K6) Cost and benefit analysis methods and procedures K10) Export methods and procedures K14) Information sources on supply chain procedures K22) Organisational objectives and activities K33) Supply chain management theories, models and practices



Unit T7 Complete import procedures and requirements This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Identify import requirements for the

supplies a) position and movement of supplies is

clearly identified b) specifications and quantify of supplies

required is clearly identified c) financial, legal and transportation

requirements are clearly identified

2. Obtain information on the importing of supplies



3. Complete import documentation for the supplies

f) financial and insurance details are finalised

g) customs documentation is completed correctly

h) transportation details are complete

4. Monitor the completion of import procedures

i) import procedures are monitored at all key stages

5. Identify any problems with the import

procedures and requirements j) problems are clearly identified as soon as

possible k) colleagues are informed of problems


6. Provide information on the import of supplies

l) information is provided to all relevant colleagues

m) confidentiality of information is maintained

7. Comply with import procedures and

requirements n) supply chain management systems are

used o) legal and organisational requirements are

complied with

Application of knowledge: K3) Communication methods and procedures K6) Cost and benefit analysis methods and procedures K12) Import methods and procedures K14) Information sources on supply chain procedures K22) Organisational objectives and activities K33) Supply chain management theories, models and practices



Unit T8 Administer contracts This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Obtain authorisations to administer the

contracts a) the authorisation of appropriate

colleagues is obtained

2. Obtain and clarify instructions and information required to negotiate contracts

b) information is obtained from the appropriate colleagues

c) clarification is obtained from appropriate colleagues

3. Provide documents specified in the

contract d) all pages and parts of the contract are

compiled correctly

4. Analyse information on contract outcomes e) relevant data for the analysis are sorted and collated

f) appropriate analysis methods and procedures are used

5. Identify any problems relating to the

content and outcomes of contracts g) problems are clearly identified as soon as

possible h) colleagues are informed of problems


6. Exchange information on the content and outcomes of contracts

i) information is provided to all relevant colleagues

j) confidentiality of information is maintained

7. Confirm the contract complies with all

relevant requirements k) Legal and regulatory requirements are

complied with l) organisational requirements are complied

with

Application of knowledge: K3) Communication methods and procedures K4) Contract administration methods and procedures K16) Legal and regulatory requirements K22) Organisational objectives and activities K27) Procurement theories, models and practices K33) Supply chain management theories, models and practices



Unit T9 Analyse information on the procurement of supplies in the supply chain

This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Specify the purpose of the analysis a) confirmation is obtained from appropriate

colleagues

2. Collate and prepare data for the analysis b) suitable sources of data are accessed c) relevant data for the analysis are sorted

and collated

3. Analyse data on the procurement of supplies in the supply chain


e) results are discussed with all relevant colleagues

4. Identify any problems with the

procurement of supplies in the supply chain

f) problems are clearly identified as soon as possible

g) colleagues are informed of problems according to organisational procedures


colleagues h) results are provided according to agreed

schedules i) key findings are clearly identified j) information is provided to all relevant

colleagues

Application of knowledge: K1) Analysis methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K26) Presentation theories, models and practices K27) Procurement theories, models and practices K33) Supply chain management theories, models and practices



Unit T10 Verify the capability of suppliers to meet supply

specifications This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Confirm the type of supplies that are

required a) specifications and quality of supplies

required is clearly identified b) quantity and rate of supplies required is

clearly identified c) delivery schedules and other

requirements are clearly specified

2. Obtain information from suppliers on their capability to provide supplies

d) suitable sources of information are accessed

e) all relevant information is considered

3. Analyse information on the capability of suppliers

f) appropriate analysis methods and procedures are used

4. Verify the information provided by

suppliers g) information is checked using

organisationally specified methods h) suppliers are suitable for being used

5. Identify any problems in using the suppliers

i) problems are clearly identified as soon as possible

j) colleagues are informed of problems according to organisational procedures

6. Provide the results to colleagues

k) results are discussed with all relevant colleagues

l) results are provided according to agreed schedules

7. Comply with procedures for verifying

suppliers

m) supply chain management systems are used

n) legal and organisational requirements are complied with

Application of knowledge: K1) Analysis methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K26) Presentation theories, models and practices K27) Procurement theories, models and practices K32) Supplier evaluation methods and procedures K33) Supply chain management theories, models and practices



Unit T11 Analyse the performance of suppliers This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Confirm the type of supplies that are

required a) specifications and quality of supplies




2. Obtain information on the performance of suppliers

d) suitable sources of information are accessed

e) all relevant information is considered

3. Collate and prepare data for the analysis f) relevant data for the analysis are sorted and collated

4. Analyse data on the performance of

suppliers g) appropriate analysis methods and

procedures are used





colleagues



7. Recommend options for improving the

performance of suppliers

l) appropriate options for improving the supply chain are identified

m) alternative sources of supply are identified

Application of knowledge: K1) Analysis methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K26) Presentation theories, models and practices K27) Procurement theories, models and practices K33) Supply chain management theories, models and practices



Unit T12 Identify potential suppliers for the supply chain This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Obtain information on the supplies that

are required a) information is obtained from the

appropriate colleagues b) information is clarified if necessary

2. Confirm the type of supplies that are required

c) specifications and quality of supplies required is clearly identified

d) quantity and rate of supplies is clearly identified

e) delivery schedules and other requirements are clearly specified

3. Obtain information on suppliers in the

market f) suitable sources of data are accessed g) colleagues are consulted on their views

4. Identify potential suppliers h) suppliers are capable of providing supplies i) suppliers are available to provide the

supplies


j) problems are clearly identified as soon as possible


6. Provide the results to colleagues

l) results are discussed with all relevant colleagues

m) results are provided according to agreed schedules

7. Comply with procedures for identifying

potential suppliers

n) supply chain management systems are used

o) legal and organisational requirements are complied with

Application of knowledge: K14) Information sources on supply chain processes K22) Organisational objectives and activities K26) Presentation theories, models and practices K27) Procurement theories, models and practices K32) Supplier evaluation methods and procedures K33) Supply chain management theories, models and practices



Unit T13 Place orders with suppliers This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Obtain information on the supplies that

need to be ordered a) specifications and quality of supplies




2. Confirm the specifications with colleagues d) information is provided to all relevant colleagues

e) colleagues are consulted on their views

3. Place orders with suppliers f) orders are placed according to the specified schedule

g) orders are placed according to procedures agreed with the supplier

4. Confirm the orders with suppliers h) price and specifications are confirmed

i) delivery instructions are agreed

5. Identify any problems in placing orders j) problems are clearly identified as soon as possible


6. Comply with procedures for placing orders

l) supply chain management systems are used

m) legal and organisational requirements are complied with




Unit T14 Monitor and progress the delivery of orders This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Confirm information on the supplies that

need to be ordered a) specifications and quality of supplies




2. Monitor the delivery of orders d) supplies are monitored against delivery times and specifications

e) cost and quality of supplies is monitored

3. Progress orders with suppliers f) orders are progressed according to the specified schedule

g) orders are progressed according to procedures agreed with the supplier

4. Identify any problems with the delivery of

orders h) problems are clearly identified as soon as

possible i) colleagues are informed of problems


5. Recommend options for progressing the delivery of orders

j) additional support is provided to suppliers k) alternative sources of supply are

identified

6. Comply with procedures for progressing orders






Unit T15 Monitor the flow of supplies in the supply chain This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.

Performance requirements Outcomes Achievement Criteria 1. Confirm information on the supplies that

are flowing through the supply chain a) specifications and quality of supplies

required is clearly identified b) quantity and delivery schedules of


2. Collate and prepare data to monitor the flow of supplies

c) suitable sources of data are accessed d) relevant data for the analysis are sorted

and collated

3. Analyse data on the flow of supplies e) appropriate analysis methods and procedures are used

f) results are discussed with all relevant colleagues

4. Identify any problems with the flow of

supplies g) problems are clearly identified as soon as

possible h) colleagues are informed of problems


5. Provide the results of the analysis to colleagues

i) results are provided according to agreed schedules

j) key findings are clearly identified k) information is provided to all relevant

colleagues

6. Comply with procedures for monitoring the flow of resources



Application of knowledge: K1) Analysis methods and procedures K14) Information sources on supply chain processes K17) Logistics theories, models and practices K21) Operations management theories, models and practices K22) Organisational objectives and activities K33) Supply chain management theories, models and practices



Unit T16 Obtain information on storage locations and facilities This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.


stored a) specifications and quality of supplies

required is clearly identified b) quantity and delivery schedules of


2. Obtain information on storage locations and facilities




4. Analyse information on the storage

locations and facilities f) appropriate analysis methods and

procedures are used

5. Identify any problems in using the storage locations and facilities

g) problems are clearly identified as soon as possible

h) colleagues are informed of problems according to organisational procedures


colleagues

i) results are discussed with all relevant colleagues

j) results are provided according to agreed schedules

7. Recommend options for using storage

locations and facilities

k) appropriate options for the supply chain are identified

l) alternative storage locations and facilities are identified

Application of knowledge: K1) Analysis methods and procedures K6) Cost and benefit analysis methods and procedures K14) Information sources on supply chain processes K17) Logistics theories, models and practices K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K33) Supply chain management theories, models and practices



Unit T17 Obtain information on distribution requirements This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.


distributed a) positioning and movement of supplies is

clearly identified b) role of suppliers and customers within the

distribution system are clearly identified c) distribution requirements of different

types of supplies are identified

2. Obtain information on distribution requirements



3. Collate and prepare data for the analysis f) relevant data for the analysis are sorted and collated

4. Analyse information on the distribution

requirements g) appropriate analysis methods and

procedures are used

5. Identify any problems in the distribution requirements




colleagues



7. Recommend options for using storage

locations and facilities

l) appropriate options for the supply chain are identified

m) alternative storage locations and facilities are identified




Unit T18 Monitor the distribution of supplies This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.


distributed a) positioning and movement of supplies is

clearly identified b) specifications and quality of supplies

required is clearly identified

2. Obtain information on the distribution of supplies




4. Analyse information on the distribution of

supplies f) appropriate analysis methods and

procedures are used

5. Monitor the distribution of supplies g) supply distribution is monitored at regular intervals


distribution of supplies



7. Provide the results of the monitoring to

colleagues



8. Comply with procedures for monitoring

the distribution of supplies






Unit T19 Monitor the flow of returned supplies This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.


returned a) information on quantity and type of

returns is obtained

2. Collate and prepare data on the flow of returned supplies

b) suitable sources of data are accessed c) information is obtained from the


3. Analyse information on the flow of returned supplies


4. Identify any problems with the flow of

returned supplies e) problems are clearly identified as soon as

possible f) colleagues are informed of problems


5. Provide the results of the analysis to colleagues

g) results are discussed with all relevant colleagues

h) results are provided according to agreed schedules

6. Recommend options for improving the

flow of returned supplies

i) appropriate options for the supply chain are identified

j) alternative methods for returning supplies are identified


the flow of returned supplies

k) supply chain management systems are used

l) legal and organisational requirements are complied with




Unit T20 Monitor the transportation of supplies This unit must be used in accompaniment with the Supply Chain Management Standards Guidance Note.


transported a) positioning and movement of supplies is

clearly identified b) transportation requirements of different

types of supplies are identified

2. Obtain information on the transportation of supplies




4. Analyse information on the transportation

of supplies f) appropriate analysis methods and

procedures are used

5. Monitor the transportation of supplies g) supply transportation is monitored at regular intervals


transportation of supplies



7. Provide the results of the monitoring to

colleagues




the transportation of supplies



Application of knowledge: K1) Analysis methods and procedures K6) Cost and benefit analysis methods and procedures K14) Information sources on supply chain processes K22) Organisational objectives and activities K24) Performance measurement and benchmarking theories, models and practices K33) Supply chain management theories, models and practices K34) Transportation methods and procedures


Documents

Level 2 NVQ in Supply Chain Management · K3) Communication methods and procedures K6) Cost and benefit analysis methods and procedures K10) Export methods and procedures K14) Information