Lesson EFC Revision

8/2/2019 Lesson EFC Revision

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Lesson 29th September

5:30 5:35 pm

39 A class survey

5:35 5:50 pm

Revision

MID TERM

6:25 6:35 pm

BREAK

6:35 7:15 pm

EFH REVISION

7:15 7:30 pm

Song for pronunciationStand by me

How deep is your love?


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TOPICS STUDIED ALREADY

SYLLABUS

REVISE YOUR NOTES

PRACTICE, UNDERSTAND, AND REMEMBER

ALL NOTES ARE GIVEN TO MR. NGHIA


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REVISION (50-51 Complaining)

1. Could you please tell me about an aggressivepersons speech, body language, andexamples of words used?

2. Certainly, the aggressive persons speech /body language / examples of words used

are

Act and guess the body language with a partner


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What does aggressive mean in English andVietnamese?

What does submissive mean in English andVietnamese?

What does assertive mean in English and

Vietnamese?

What does fault mean in English and Vietnamese?


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Aggressive: Angry

Submissive: Weak

Assertive: Confident

Fault: Im responsible for the mistake


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REVISION

EATING AT A RESTAURANT

1. Excuse me, could you please tell me some

things I should or shouldnt do when I eat

with a foreigner?

2. Certainly, some things that I should or

shouldnt do are


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EATING POLITELY WITH A FOREIGNER

1. Dont pick your nose

2. Dont talk with your mouth full of food

3. Keep your mouth closed when eating

4. Dont blow or suck water through your teeth

5. Dont slurp when you have soup6. Dont shout for the bill eye contact or pay at the counter

7. Rubbish and bones go on the used plate / plate orrubbish bin

8. Put the knife and fork together on the plate when youhave finished

9. Thanks for nearly everything

10. Ask for the bill when everyone has finished


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Requests:

Im sorry I dont know

Ecs Cu ZExcuse me, could you please

Spell that? (A for Alpha, B for Bravo)

Speak more slowly?

Repeat that?

Tell me what _________ means inEnglish/Vietnamese?


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SPELLING AND

COMMUNICATING CLEARLY A ALPHA

B BRAVO

C CHARLIE

D DELTA

E ECHO

F FOXTROT G GO

H HOTEL

I INDIA

J JACKET

K KILO

L LIMA

M MARY

N NOVEMBER

O OSCAR

P PAPA

Q QUIBEC

R ROMEO S SIERRA

T TANGO

U - UNIFORM

V VICTOR

W WHISKY

X X RAY

Y - YELLOW

Z - ZULU


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MEETING PEOPLE

3A

1. May I ask:

For your name?

What job do you do? Your occupation (job)?

Which company you work for?

For your telephone number?

For your address?

BONUS: Which department do you work in?

I work in the Accounting/accounts Department.


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OFFERS

P. 6

Welcome to UEF, my names

May I take your coat?

May I offer you coffee or tea? Would you like to sit down?

Please relax and wait a moment (name)Ill

get back to you as soon as possible.


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MEETING FOR THE FIRST TIME

Introductions: POLITE

Yourself

Another person

Body language

Offers

Welcome to UEF

Hello this is(name): NAME, NAME, NAME,NAME X 4


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TEAMWORK: LANDMINE

ACT AND DO!Could you please/ try to?

Go forward

Go backwards

Walk slowly Make a big step / little step

Turn left/turn right

Stop

Speak quietly

Be patient Listen to my instructions

Ask me if you need help


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ANSWER USING ENGLISH ONLY

LANDMINE

WHAT DID WE DO?

WHY DID WE DO THIS ACTIVITY?

WAS IT HELPFUL? YES / NO

WHY? WHY NOT?


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ENCOURAGING

What words can we use to encouragesomeone?


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ENCOURAGING

Good

Try again

Excellent

Alright

Nearly

O.K

Well done

Not quite

Bad luck, please try again

You are nearly therekeep going


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HOTEL

Good afternoon. Can I help you?

Good

Single or double? S

For how many nights?

J


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RESTAURANT

Are you ready to order?

Yes...

And the main course? R...

Anything to drink?

Just...


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Dealing with complaints

Could you please tell me what the 10 steps are

when dealing with complaints or solving

problems? Please give at least one example.

Certainly, step 1 (2, 3, 410)you should /

shouldnt


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DEALING WITH COMPLAINTS /

PROBLEMS1. Keep calm

2. Let the person explain theirproblem

3. Never lose your temper/get angry

4. Be sympathetic / understanding

5. Offer to investigate the problem

6. Admit and apologize (if you arewrong and responsible)

7. Dont waste time with excuses

8. Stick to the point (no personalcomments)

9. Ask the person what they think the

answer is10. Explain what you will do about the

problem

1.How can I help you?

2. MMMMMmmmu huh.

3. Sure u huh

4. I understandI see

5. I will try and find outI will make anote of this / take notes

6. I would like to apologize on behalf ofmyself and the company.

7. Yes, I will take the responsibilityI /we are responsible for the problem

8. I will be professional and notpersonal

9. What do you think the solution /answer is?

10. Im going to make a note and speakwith my boss / manager and I willcontact you ASAP (As Soon AsPossible)


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YOU HAVE NOT BEEN PAID YOUR

SALARY

1. You have not received your salary

2. Your salary has been 1 week late

3. You are upset and not happy

I would like

1. To be paid as soon as possible

2. An apology

3. UEF to accept responsibility

4. Solution to the problem

5. Not to feel angry, but happy with the solution


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PROBLEM

DONT LET THE EGG BREAK!

THINK OUTSIDE THE BOX (THINK

DIFFERENTLY) !

TEAMWORK (WORK TOGETHER)

PRACTICE YOUR ENGLISH


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REVIEW

1. What did you have to do for the activity?

2. Why did we do the activity?

3. Did you like the activity? Why? Why not?

4. Who did the most amount of work?

5. Who did the least amount of work?

6. Was the group successful? Why? Why not?

7. How can the activity be related to the workingenvironment?

PLEASE WRITE YOUR ANSWERS IN VIETNAMESE ANDTHEN TRANSLATE IT INTO ENGLISH FOR HOMEWORK


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UEF TOUR GUIDE

1. When was UEF established in Ho Chi Minh

City?

2. What is UEFs philosophy?

3. What are the goals of UEF?

4. How will UEF achieve these goals?

5. Why have programs been developed at UEF?6. What are the faculties and departments at

UEF?


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GROUP WORK

UEF INFORMATION AND TRANSLATION


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UEF

7. What is the curriculum based on?

8. What does the faculty include?

9. What are the training facilities like?10. What is the connection between UEF and

enterprises?


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EFC

PAGES 66-85


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REVISION

1. Do you remember when you were a kid? Please tell me what youused to do. (Page 66)

2. Could you please tell me about a place you have visited? (Page 69-70)

3. Could you please tell me about something good (or bad) that

happened at school?4. You are planning a camping trip. What things do you need to do?

(Page 75)

5. You are planning to go on a holiday. What things do you need todo? (Page 77)

6. What will you do next weekend? What will you do next year forTET? (Page 80)

7. Please describe a problem and how you will solve it. What shouldyou do? (Page 83)


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TOUR GUIDE

EXAMPLE

Good morning, my names _______ .

I will be showing you around UEF such as:

The departments

The staff who work here

Some general information about the university

I have been studying English for ____(months/years) so please be patient with me andask me any questions at anytime.


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1. On floor (1, 2, 3) there is the _______ (accounting)department and it has (1, 2,) staff.

Over there is thedepartment and over here is thedepartment.

1. This department is responsible for ______ .

2. I will introduce you to (Mr. / Mrs. / Miss) ________ who is (Theaccountant)

USE YOUR COMPANY ACTIVITY TO ASK QUESTIONS

QUESTIONS 1-10 ABOUT UEF


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SONG

Stand by me

How deep is your love?

Documents

Lesson EFC Revision