LESLIE R JOHNSON1914 Greenstone Place, High Point, NC 27265 H: (937) 559-5509 lrjohnson6363@yahoo.com

Reputable company, with career advancement opportunities, to further my insurance claim experience andknowledge.  Hazard claims specialist possessing outstanding interpersonal, analytical and organizationskills.  Organized and detail-oriented who is passionate about quality and customer satisfaction.

Self-motivatedStrong verbal communicationProcess implementationRisk management processes and analysisExtremely organizedHigh level of accuracyStrong customer relationsPractices due diligence

Word processing195 KPM typing speedAccurate and detailedProfessional and matureFlexibleMaintains confidentialityWorks well under pressureDedicated team playerStrong interpersonal skills

References: Available Upon Request.

Hazard Claim Specialist I, 07/2013 to CurrentAssurant Specialty Property – Springfield, OH

Researched and updated data for claims using LPS aka Fidelity, Draft Track Enterprises (DTE), and Fiserv.Implemented liaison skills to with mortgage companies, insurance companies, attorneys, public adjusters,and borrowers to process claims.Responsible for meeting deadlines and ensuring compliance.Worked directly with departments, team leads and unit manager to achieve completion of processes,problem solving, identifying system/associate issues for programming/training review, etc.Performed claim assessment and analysis to complete research for auditing reports and escalations formanagement and client review.

 Customer Consultant, 10/2012 to 06/2013FedEx Office – Reynoldsburg, OH

Assisted in the packaging for shipping, processing shipping of packages, and completing manifests fordrivers picking up/dropping off packages.Responsible for notifying customers of packages arriving and ready for pickup.Assisted customers all internet assistance, faxing needs, copy projects (ie. posters, multi-page reports,large blue prints)Worked with associates to complete re-stocking of store.Worked independently in opening and closing the store, completing register set ups, deposits, verifyingdrawers nightly.

 Operations Specialist II, 03/2011 to 10/2011Bank of America – Greensboro, NC

Successfully completed contract work including data processing and loan modification processingutilizing LPS aka Legacy programming,Performed filing duties, completed emails, copied documentation, faxed documentation,'

PROFESSIONAL SUMMARY

SKILLS

REFERENCES

WORK HISTORY

Assessed documentation to forward to appropriate departments.Hazard Claim Specialist I, 09/2009 to CurrentAssurant Specialty Property – Springfield, OH

Responsible for data processing of documentation for hazard claims utilizing LPS aka Fidelity and DraftTrack Enterprise (DTE).Implemented liaison skills to work with borrowers, contractors, insurance agents, attorneys, and publicadjusters in completing repairs to properties.Assisted in development of tracking to ensure meeting compliance in performing inspections toproperties.Performed review of inspection results for accuracy and rejecting results when spotting inaccuracies.Assisted in the transition from paper files to imaging for several clients.

Hazard Insurance Claim Specialist I, 01/2009 to 09/2009Aerotek Professional Services – Springfield, OH

Successfully completed contract work in customer service for one of Assurant Specialty Property clients -Mortgage Company.Assisted in data entry to log, review and accept documents utilizing LPS aka Fidelity and Draft TrackEnterprise (DTE).Responsible for customer service resolution of escalated calls from homeowners, contractors, insuranceagents, attorneys, etc.

DTR Inventory Clerk Customer service, 10/2007 to 01/2009Komyo America, Inc American Honda, Inc – Troy, OH

Responsible for DTR Inventory - Delivery Trouble Research - Researching paperwork, damaged freight,miss shipped freight, internal issues, etc.Working with SPPC (Honda Specialists) to resolve issues listed above to get freight moving to theirrespective destinations.Successfully created a "Drop Zone" to distinguish between new freight coming into the DTR Area fromfreight in progress.Developed "DTR Inventory Report" for daily tracking of inventory and the relocation of freight to itsproper destination.Initiated procedures for the receiving department and informational placards for freight going into theresearch area.Implemented training and procedures for Crown Packaging employees on how to receive, research andmanifest freight using Honda programming listed below.

 Liaison Clerk I, 02/2005 to 10/2007TNT Logistics of NA, Inc Crown Packaging – Kettering, OH

Utilized liaison skills for American Honda and Crown Packaging, via Ceva Logistics of NA, Inc.Performed data entry using the CICS program to receive pack lists, CBO (CriticalBack Order) spreadsheets, inventory adjustments, Honda quantity disbursement specifications, createdbin locations, manual manifests, PC (Parts Center) transfers, tech memo releases, flash report.Worked with Lotus Notes in receiving and sending emails, To do list.Completed data entry utilizing the Cross dock program for Pallet Load Sheets, manifesting trailers forcross dock, PC90 and PC 98, maintaining pallets, deployments.  Also using Honda Portal in creatingtrouble reports for specialists, rejecting and accepting specialist's answers to negate or facilitateproduction.

Temporary Clerk, 11/2004 to 02/2005Manpower Service for TNT Logistics of NA, Inc – Beavercreek, OH

Successfully completed contract work with TNT Logistics of NA.Performed various data entry projects captioned under TNT Logistics of NA.

Store Manager, 01/2004 to 07/2004Cassano's Pizza & Subs – Springfield, OH

Performed managerial duties ie. opening/closing store, hiring/firing employees, wage increases, inventorycontrol (ordering/counting), responsible for PNL statements, scheduling, customer service, deposits,equipment control, etc.

Temporary Adminstrative/Secretarial, 08/2002 to 01/2004Patrick Staffing – Dayton, OH

Completed several contracts including various administrative/secretarial positions for various companies,incorporating a wide variety of duties, from answering telephones, data entry, receiving departments,telemarketing for local blood bank, distribution center client care/ordering, filing, etc.

Administrative Assistant, 01/1983 to 01/1986Bowser-Morner, Inc. – Huber Heights, OH

Supported several engineers via completing government and civilian test reports for client.Responsible for maintaining spreadsheets for chemists and engineers containing tests to complete andresults on metals and environmental samples to government specifications.Responsible for maintaining billing spreadsheet for monthly clients.Assisted in maintaining billing books for individual, corporate, and government testing for six (6)departments in the Analytical Division.Responsible for learning the Wang Computer System word processing program to initiate training tofellow associates in 1985.Worked directly for the Vice President, managers, chemists, and engineers to achieve a complete package ofenvironmental testing.

Business Office Management, 2002Miami-Jacobs College - Dayton, OHGPA: GPA: 3.8

Business Office Management GPA: 3.8Emphasis in Accounting.

N/A: Paralegal,Edison Community College - Piqua, OHGPA: GPA: 3.8

GPA: 3.8Coursework in preliminary studies completed to study and focus on law only.Completed litigation 1, probate 1 and 2, family law, business law.

EDUCATION