DAVID KEITH LEONARDHouston, TX 77043 832.547.1283www.linkedin.com/in/keithlnrd keith.lnrd@gmail.com

TECHNICALLY-ADEPT LOGISTICAL ACCOUNT COORDINATOR / AIR EXPORT SPECIALIST EXPERTLY IMPROVE CUSTOMER SERVICE WHILE MOVING FREIGHT INTERNATIONALLY TO POSITIVELY IMPACT PROFITABILITYRecognized by customers for approachable style, ability to relate well with concerns / issues and excellent communication skills. Quickly assess customer needs and follow through (unfailingly) to resolution.

Expert at tracking client freight, identifying any possible issues and working cross functionally to resolve systematic issues.

Customer Account Management | 3+ years of Key Well Software Experience | Oilfield Equipment Knowledge | Management Support | International Logistics Expertise

PROFESSIONAL EXPERIENCE

Crane Worldwide Logistics , Houston, TX 2009 to 2015

Air Export Specialist/Project Coordinator 20011-2015

Coordinate air/ocean export shipments from beginning to end to ensure timely arrival at destination. As well as, prepare all documentation for customs clearance.

Supported international clientele with freight forwarding expertise to 8+ countries providing excellent customer support.

Maintained high visibility for customer shipments while providing updates at every stage until delivery allowing the customer acute awareness of shipment status.

Oversaw urgent shipments requiring one day turn around which involved monitoring the material from receiving, checking, packing, to booking and document creation to maintain trust from the customer with continued business and support.

Negotiated with airline companies to reduce cost to company while improving profit margins on a consistent basis.

Worked hard supporting the department team with a consistently high airway bill count allowing the company to reach monthly goals.

Receiving Clerk 2009 to 2011Received and entered freight and inventory to company software system supporting warehouse management.

Worked as forklift operator to manage and organize incoming freight maintaining an orderly and safe work area.

Used the company’s receiving software, C2C, to accurately enter material receipts.

ADDITIONAL RELEVANT EXPERIENCE Intertek, Inc. – Account Coordinator (2007 to 2009)Project Coordinator for Welding/Oil and Gas field equipment Inspection Company. Organized inspections for several Accounts. Managed inspection reports and relayed information/reports to customer with progress status daily.

EDUCATION

Business Courses (2yrs), Houston Baptist University, Houston, Texas (1998-2000)