Lecture 201012 Understanding Work Teams

8/8/2019 Lecture 201012 Understanding Work Teams

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Principles of ManagementLecture 12

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Principles of Management

Fall 2010

Lecture 12

30 November 2010


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What are Groups

A number of people who:

1. Interact with one another

2. Are psychologically aware of one another

3. Perceive themselves to be a group


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Characteristics of Groups

Frequent communication with all members

Small size to permit each member to

communicate with each other

Each member is influenced by and influences

each others


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Why should Managers study groups?

Most common ingredient of all organization is

people

Most common technique to accomplish work

is to break into groups

Groups exist in all kinds of organizations

Can cause desirable or undesirable

consequences


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Kinds of Groups Formal Groups

A group that exists within an organization

defined by management to perform certain

tasks

Types ofFormal Groups:

Command groups groups outlined in the chain

of command to carry out routine tasks

Task groups groups of people on sameorganizational level to accomplish non-routine

tasks


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Examples of Formal Groups

Committee type of a task group; group of

individuals charged with performing some

type of specific activities

Reasons for establishing committees:

Allow exchange of ideas

To generate suggestions and

recommendations To develop new ideas

To assist in development of policies


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Why Use Committees?

Can improve the quality of decision making

Encourages opinions

Increases participation

Encourages appropriate representation


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Kinds of Groups Informal Groups

A collection of individuals with common workexperiences resulting in a system ofinterpersonal relationship beyond those

established by management1. Interest Groups based on common

concern about an issue

2. Friendship Group based on personal

affiliation with one another (recreationalinterests, gender, race, religion, language,etc)


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What are Teams?

A group whose members influence one

another toward the accomplishment of an

organizational objective

A group qualifies as a team if its members are

focusing on achieving an organizational

objective


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Stages of Team Development

Stage What should managers do?

Forming getting oriented and

acquainted with one another

Be tolerant of lengthy

discussions

Storming clarification of roles Urge to reach agreement to helpachieve goals

Norming Agreement on rules,

roles and accepted behavior

Encourage to progress towards

setting norms

Performing focusing on solving

problems and meetingchallenges

Recognize accomplishments

continuously

Adjourning Finishing job and

disbanding (only for teams put

together for a specific purpose)

Assure of other opportunities


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Types of Teams

Problem-solving Teams: Team set up toeliminate a specific problem

Self-managed Teams: Plans, organizes,

influences, and controls its own work situation Cross-functional Teams: team composed of

people from different functional areas focusedon a specific objective

Functional Team: Composed of a mangerand employees in h/her unit

Virtual Team: Meets elecronically


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Commonly Used Types of Teams

Empowered functional - have authority to

plan and implement process improvements

Self-directed nearly autonomous and

responsible for many activities that were oncethe jurisdiction of managers

Cross-functional include a hybrid grouping

of individuals who are experts in variousspecialties and work together in various tasks


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Why do Entrepreneurs Use Teams?

Teams facilitate technology and market

demands the organization is facing

Teams help organization make products

faster and better

Permit entrepreneurs to tap collective wisdom

Empowering employees one of the best ways

to adapt to change Team culture can improve overall workplace

environment and morale


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What is an Effective Team

A team that:

Has innovative ideas

Accomplishes its goals

Has high personal/team commitment

Is rated highly by upper management


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Characteristics of an Effective

Team Clear understanding of the goals

Committed to team goals

Composed of competent individuals with relevant skills

Negotiating skills

Job Morphing skills readjusting to fit the needs of the

team

High mutual trust

Unified commitment

Good Communication

Effective leadership

Internal Support

External SupportPrinciples of Management

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Management Challenges of

Creating Team Players

Individualism vs Collectivism

Open communication

Honesty with one another

Ability to confront differences and resolve

conflicts

Ability to place lower priority on personal

goals for the good of the team


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What Roles Do Team Members

Play? Creator-Innovator: initiates creative ideas

Explorer-Promoter: champions ideas after they have been

initiated

Assessor-Developer: offers insightful analysis of options

Thruster-organizer: provides structure

Concluder-Producer; provides direction and follow-through

Controller-Inspector: examines details and enforces rules

Upholder Maintainer: fights external battles

Reporter Advisor: encourages the search for more

information

Linker: coordinates and integrates


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How to Build an Effective Team

People- related factors

Organizational related factors

Task related factors


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Shaping Team Behavior

Proper Selection

Employee Training

Rewarding appropriate team behavior


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Reinvigorating Mature Teams

Prepare members to deal with the problems

of maturity

Offer refresher training

Offer advanced training

Encourage teams to treat their development

as a constant learning experience


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Documents

Lecture 201012 Understanding Work Teams