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Learning at GMC,
Where it begins
Our Corporate Philosophy
Our Business & Services
Our Accreditation & Awards
Our Facilities - Singapore
Our Benchmarks
Our Overseas Centres
Our Team – Singapore
Our Compliments
In the News
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3
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5
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7-12
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14-15
16-17
Our Training Curriculum
Our Trainers’ Profile
18-20
20-22
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Our Corporate Philosophy Since its establishment in 2009, Grace Management & Consultancy Services Pte Ltd (GMC) has been providing quality training to meet the professional needs of adult learners in housekeeping skills. Our vision is to be the choice training provider and the preferred consultancy firm for both the commercial and domestic housekeeping industry.
As an organization that believes in quality education, innovation and lifelong learning, we constantly seek to develop new training techniques, deliver up-to-date knowledge and skills for our customers.
As a company, we are constantly expanding our vision and are looking for partners in providing new professional training and services to reach out to adult learners in Asia.
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Our Business & Services GMC currently manages a training centre that specializes in domestic household training for newly arrived foreign domestic workers (FDWs). Furthermore, GMC helps to prepare them for their employment to enable them to work and live in Singapore. The Centre has a total of 11 training rooms for up to 300 participants. Each training room comes equipped with mock-up windows to enhance the learning experience of our trainees. We are one of the two approved training providers approved by Singapore’s Ministry of Manpower to conduct domestic workers training and has about 85% market share.
We also provide a wide range of programmes to cater to adult learners with different training needs to enable them to be professionally competent. This includes mandatory courses for employment agencies and its key appointment holders.
Our Training Programmes
FDW Settling-In Programme FDW Safety Training Certificate of Employment
Intermediaries (CEI) BizSAFE Level 1 and 2 ISO Training Caregiver and English Literacy
Our Consultancy Services
ISO (9001, 14001, 18001) BizSAFE Level 3 and STAR Business Incorporation Strategic Development EA Compliance Audit Other Business Support Services
At GMC, you always come first.
Come experience our quality and committed services.
Hassle-free registration management System
Excellent administrative support
Easy to understand and unique training techniques
Friendly and dedicated team of trainers and managers
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Our Accreditations & Awards Training Provider for Foreign Domestic Workers Settling-in Programme (SIP) since 01 May 2012 Since 2012, the Foreign Domestic Worker Association for Social Support and Training (FAST), in partnership with GMC, has been running the Ministry of Manpower’s Settling-in Programme (SIP). The one-
day mandatory programme helps to induct first time domestic workers in Singapore so that they can better adapt to the cultural and social expectations of being a FDW in Singapore. They will also learn safety tips while working in high-rise residential homes during the SIP. To date, more than 52,000 FDWs have attended the SIP.
Training Provider for Certificate for Employment Intermediaries since 01 Apr 2011
The Certificate of Employment Intermediaries (CEI) aims to equip employment agents (EAs) with the necessary knowledge of relevant legislation and regulations. This ensures that EAs understand the law and their obligations, thereby raising their professional knowledge and service to their clients.
Pre-approved Training Provider for courses under the
Caregiver Training Grant (CTG) administered by the
Agency for Integrated Care (AIC) since 01 Oct 2012
This course provides training for informal caregivers in
order to equip them with relevant knowledge and skills
to care for the physical and psycho-emotional well-being
of dependants.
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Our Facilities - Singapore
Registration Counters 10 Raeburn Park
Learning in a Simulated Environment
Role-playing during Class Peer Learning during Class
FDW Befriender’s Room
Come preview our training @ http://www.razor.tv/video/758620/more-domestic-helpers-from-myanmar
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Our Benchmarks Our training programmes in the region are aligned and constantly being enhanced based on International Organization for Migration (IOM)’s experience and best practices1.
IOM Benchmark Descriptors GMC’s Training Programmes
Singapore
Myanmar Hong Kong
(New market)
Develop curricula and supporting activities with destination countries
N.A √ X
Link pre-departure and post-arrival activities
√ √ √
Make use of cross cultural or bi-cultural trainers
Schedule orientation sessions as close to departure as possible
Develop training that is participatory and learner centric
Help migrants teach one another
Identify what the learners already know and then move to what they want or need to learn
Address the needs of not only the individual migrant, but also those of the entire family
√
N.A
√
N.A
√
N.A
√
√
√
√
√
√
√
√
√
X
X
N.A
Source: Benchmark descriptors adapted from IOM X – Not yet implemented N.A – Not applicable
1 Asis, Maruja M.B. and Agunias, Dovelyn Rannveig (2012) Strengthening Pre-departure Orientation Programmes in Indonesia, Nepal and the Philippines. A joint series of the IOM Regional Office for Asia and the Pacific and the Migration Policy Institute.
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Our Overseas Centres - Myanmar
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Our Overseas Centres - Myanmar
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Learning @ Thu Kha Su San-GMC Training Centre
Basic English (Theory)
“Applied learning” pathway, which serves to connect skills with real world context (Practical)
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Learning @ Thu Kha Su San-
GMC Training Centre
Caregiver Skills Training
Group Learning
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Learning @ Thu Kha Su San-
GMC Training Centre
Domestic Housekeeping Skills Training
Cooking Skills Training
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Learning @ UGI-Eduhub
Sharing session by FDHs who have worked in Singapore
Familiarizing with groceries shopping
Domestic housekeeping skills training
Singing class
Pre-training interviews
Cooking class
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Our Team - Singapore
Planning
Division
Digital Comms & Marketing
Team
Training Division Our
Team
Corporate
Services
Operations Division
Learning Centre
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Our Compliments Appreciation letter from FDWs
-------------------------------------------------- Appreciation card from CEI participants
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This is to acknowledge a good and helpful staff. I phoned on 30 April as I had difficulty registering my
new worker. A lady staff spoke to me. She was
patient and clear and very helpful- first to guide
me on what to do to register a course and then on the phone assured me of a place to attend the course. So
your staff was very helpful even though your office probably had a lot of such calls because the new
requirements take effect from 1 May.
---------------------------------------------------
Thank you for your support and guidance in
helping us to be BizSAFE Level 3 certified. We
appreciate the excellent work and
professionalism you have put together with your
staff throughout the entire BizSAFE journey. We will continue to ensure that the workplace safety and health requirements are incorporated into part of our routine activities and create a safer and healthier work environment for all our employees.
We will not hesitate to testify to your potential clients the good service delivered by your goodself and company.
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In the News - Singapore New programme for maids start May 1
Apr 14, 2012, The Straits Times. The new Settling-In Programme (SIP) will be offered by Grace Management & Consultancy Services, in partnership with the Foreign Domestic Worker Association for Skills Training.
New maid course to focus on safety
Jun 15, 2012, The Straits Times. With a spike in the number of fatal falls involving FDWs due to cleaning windows and hanging laundry, FAST and GMC will be offering a 4-hour programme on safety which aims to raise the personal safety awareness when FDWs are performing their house chores. The FDWs are expected to be able to carry out their house chores in a safe manner around window areas and able to identify the potential hazards around their work areas.
Your next maid could be from…Cambodia.
Feb 2, 2013, The Straits Times. Mr Richard Khoo, the Managing Director of GMC was quoted as saying that GMC will set up a centre in Phnom Penh to train maids for the pilot scheme.
First male helper from Myanmar starts work
May 12, 2013, The Sunday Times. Local employment agency, Homekeeper has inked a deal with Singapore training course provider GMC to put workers through a 45-day caregiver course in a Yangon Private school.
Conducted at ACM School’s premises in Yangon, the sessions equip the workers with knowledge on dealing with the elderly and spotting health problems such as diabetes and high blood pressure. They also learn conversational English and Mandarin, and are taught how to do household chores.
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Fast – and fun – way for foreign maids to network
August 21, 2013, The Straits Times. More than 60 foreign domestic workers gathered on Sunday afternoon to mingle and network with their peers and volunteer befrienders.
The gathering was part of the Foreign Domestic Worker Association for Social Support and Training's (Fast) objective to improve their quality of life. Fast will be holding such gatherings every fortnight at a multi-purpose hall in Raeburn Park.
New rules for hiring Myanmar maids
March 24, 2014, The Straits Times. They cover minimum monthly wage, day off and recruitment fees.
Besides the new rules, the women will have to attend a month-long training programmes in centres in Myanmar, where they will be taught simple English and housekeeping skills, and learn about life in Singapore. At least 10 training centres have been established since last year, of which two are run by Singapore training course provider Grace Management & Consultancy Services and its Myanmar partners.
Mr Richard Khoo, the Managing Director of GMC was quoted as saying that we will ensure the maids learn about life in a city like Singapore. We don’t want them to have a culture shock.
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Training Curriculum Outline
COURSE DURATION
DOMESTIC CLEANING SCIENCE
Clean and Maintain Domestic Appliances and Lightings
Clean Bedroom and Bathrooms
Clean Domestic Kitchen
Press Garments and Linen
Conduct of Spring Cleaning
Clean Windows and Hang Laundry
Wash and Dry Garments and Linen
Administer First Aid at Home
TOTAL 30
COOKING
Personal Hygiene
Safety Around Kitchen
Basic Cooking
TOTAL 20
COMMUNICATIONS
Effective Communication for Better Working Relationship
Basic English
Basic Mandarin
TOTAL 100
PRE-DEPARTURE CARE PROGRAMME
Introduction to Hong Kong
Working as a Domestic Helper in Hong Kong
Rules and Regulations in Hong Kong
Avenues of Help in Hong Kong
© Copyright
Notice: This document contains copyright information, marks , concepts, logos and photographs. No part shall be communicated to any party or be saved in any form without the express authorisation from Grace Management & Consultancy Services Pte Ltd (GMC) of Singapore and /or United General International Co Ltd (UGI) of Myanmar. Neither GMC nor UGI make any representation whatsoever about the accuracy of any information presented herein.
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TOTAL 10
PERSONAL EFFECTIVENESS
Managing Self: Be An effective Employee
Stress Management
Financial Management
TOTAL 20
ASSESSMENT & END OF COURSE
Practice & Remedial
Competency-based Assessment
Award & Graduation Ceremony
TOTAL 70
TOTAL COMMITTED TRAINING HOURS 250
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Learning Environment for Practical Training
Philip Lee, Director – Training
Philip is a MOM Approved Trainer who excels in establishing good rapport with his trainees. Based on the trainees’ feedback, most of them find him very approachable, patient, knowledgeable and professional in his delivery and classroom facilitation skills, making his trainees motivated and inspired.
He holds a B.Sc from National University of Singapore (NUS), a WSQ Advance Certificate in Workplace Safety & Health, Public Law Papers, an Advanced Certificate in Training and Assessment, a WSQ Diploma in Adult & Continuing Education (DACE) and a Specialist Diploma in Accounting and Finance.
His training experience begins since he joined Singapore Ministry of Education immediately after his graduation from NUS. He was posted to a Secondary School where he further enhances and polishes his teaching skills.
As a Senior Officer in Civil Service for the past 13 years, Philip was posted to various Ministries where he was given opportunities to take on challenging duties in areas such as
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strategic research, data administration & analysis, organisational development, investigation, operational & safety inspection/audit, developing Standard Operating Procedures & curriculum development and conducts training for both internal and external clients.
As a Senior Staff Officer (Training), he was required to conduct training, planning & developing training plans and overseeing staff training development for more than 1500 staff.
To add to his credentials, Philip has also developed e-learning lessons (interactive web educational lessons) and also several Ministry of Manpower approved training programs. Being an entrepreneur, he has extensive experience in Employment Agency and Training industry.
Zawiyah, Caregiver Specialist
Zawiyah is a caring, self-motivated, enthusiastic and empathetic individual who enjoys teaching and sharing professional work experiences with junior colleagues and student nurses.
She is a Registered Nurse with the Singapore Nursing Board since 1983, and has extensive nursing experiences in various countries, including Oman and Australia. After returning to Singapore, Zawiyah worked with various
hospitals like Singapore General Hospital, Khoo Teck Puat Hospital and Gleneagles Hospital.
Zawiyah has attained professional certification in Advanced Certification in Training and Assessment (ACTA), and is a Ministry of Manpower accredited trainer for Certificate of Employment Intermediaries (CEI), as well as the trainer for courses pre-approved under the Caregiver Training Grant (CTG) administered by the Agency for Integrated Care (AIC). She has also developed the above courses as well.
Christine, Educator Supervisor
Christine holds a Bachelor of Science in Physics from the University of Distance Education, Yangon, a Diploma in Chinese from Yangon University of Foreign Languages and a Diploma in English from Centre of Human Resource Development, Yangon University.
She has completed ACTA (full) and has been providing safety training for FDWs since 2009. Her positive-minded personality makes her a valuable team player.
With keen sense of job responsibility and enthusiasm, Christine has proven to be an excellent education development trainer. She holds a Diploma in Adult and Continuing Education (DACE) at Singapore Polytechnic since 2013.
She has trained over 15,000 FDWs so far.
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Nant Naung, Educator
Nant Naung has an International Diploma in Computer Studies and an International Advanced Diploma in Computer Studies.
Nant Naung has been an educator for two years. She has a pleasant personality with patience in teaching FDWs. Upon completing her ACTA qualification, Nant Naung is currently pursuing Engineering Informatics course at Nanyang Polytechnic.
She has trained over 15,000 FDWs so far.
Nant Cho Cho Swe Dwe, Educator
Cho Cho obtained a Bachelor of Science Physic from Yangon University and an ITE Skill Certificate in Health Care (Home Care). She was a Senior Nurse working at Bethany Methodist Nursing Home in Singapore. She is now working for UGI as a trainer in Yangon.
Naw Yadanar Hlaing (Jewel), Educator
Jewel graduated from University of Distance Education in Yangon with a Bachelor Degree in Science.
She has experiences in administrative services for more than five years and is currently working as an administrative supervisor at GMCS. As a person, she is self-motivated and eager to improve her skills. As a professional, she always strives to get her work done yet has been very helpful to her colleagues. Jewel
is also certified as an SIP educator in Burmese.
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Corporate Office: Blk B #01-13 10 Raeburn Park Singapore 088702 (T) 6296 4333 | (F) 6299 4836 Learning Centre: Blk C #02-33 10 Raeburn Park Singapore 088702 (T) 6299 4333 | (F) 6297 1011 http://www.gmcs.com.sg
Overseas Centre UGI-Eduhub Main Office: No. 90(B) Kyite Wine Pagoda Road Mayangone Township, Yangon, Myanmar Learning Centre: Blk 3 No. 17 A2 Insein Road Mayangone Township, Yangon, Myanmar (T) 09 503 1314 (E) [email protected] Thu Kha Su San-GMC Training Centre No.6, Kyan Sit Thar Street, Hlaing Tharyar Township, Yangon, Myanmar (T) (01) 377343 (E) [email protected]
Come preview our training @ http://www.razor.tv/video/758620/more-domestic-helpers-from-myanmar
