SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.govSIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Lean Higher Education Seminar

Creating a culture of changeTim Krall

Deputy Director Lean Ohio

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

The evolution of improvement in Ohio state government

1990s 2011

TQM, Xerox

Quality Services through Partnership

Training, facilitation, teams

Results focus, TeamUp Ohio

Baldrige Criteria for improvement (MBNQA)

Facilitation of high-priority initiatives

Growing interest in LSS

Leadership, Lean Six Sigma

Cintas, Parker Hannifin

Early training, Kaizen events

Communications

LeanOhio Boot Camp, GB, BB

LeanOhio Network, Liaisons, Circles

LGEP, EIR

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Consultation

Strategic PlanningValue Steam

MappingProcess

ImprovementResults

Management

ALIGN PRIORITIZE TRANSFORM SUSTAIN

Assist with development of mission, vision, values

SWOT Analysis

Prioritize critical issues

Identify core processes

Develop goals and objectives

Ensure alignment

Evaluate current state

Envision future state

Identify opportunities relating to workplace culture

Determine and prioritize improvement projects

Conduct and guild “voice of the customer” activities to gather data

Analyze, compile data for use in events

Scope, coordinate, and facilitate Kaizen events

Apply DMAIC to core processes

Set up Systems to ensure bottom-up improvements

Facilitate 5S process to transform work area layout

Facilitate 3P (production preparation process) to design new processes

Assist with development of:

• Meaningful Metrics• Scorecards• Dashboards

Provide training and guidance

3

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Training and DevelopmentWhite Belt

• 3 Hour lean awareness training

Yellow Belt

• 1 Day Lean Introduction

Camo Belt

• 1 week + Demonstration of learning

• Lean tools for Government

Green Belt

• 2 weeks + Project

• Lean tools + Six Sigma

Black Belt

• 5 weeks = Project

• Advanced Lean & Six Sigma

The LeanOhio network is 1000+ and growing

300

400

160

90

220

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

LeanOhio Network

• Over 1000 members– 44 State agencies

• Agency Circles– Single LeanOhio Contact

• Public Safety

• Health and Human Services

• Business and Industry

• Infrastructure and Environment

• Admin and Financial

• Boards and Commissions

• Lean Help Wanted

– Fresh Perspective

– Facilitator

– Training

– Data Analysis

– Presentations

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Kaizen Events

•Introductions

•Scope

•Walk Through

•Current State

Day 1

•Training

•Brainstorming

•Analysis

Day 2•Clean Sheet Redesigns

•Future State

Day 3

•Commitment

•Implementation

Day 4•Results

•Report out

•Celebration

Day 5

Intensity

• Compressed Time

• Efficient

• Keeps Momentum

Immediacy

• That week

• Resources Available

• Leadership Support

Importance

• High profile

• Waste Ridden

• Customer Impact

6

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Strategic Planning

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Value Stream Mapping

• Defining future state

• Sets the course

• Defines waste

• High level flow of interactions (systems and people)

Measuring, understanding, and improving flow of a service or process

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Daily Lean• Daily

Accountability

• Visual Metrics

• 5S + 1

• Kanban

• Standardized Work

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Local Government Efficiency Program

• 135+ Training sessions delivered

• 2000+ Participants used scholarships

• 25 Certified trainers

• 15 Training partner organizations

• 70+ Process Improvement grants have been awarded

• LGEP page on LeanOhio website

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Lean Leader Development Program

• Advanced Learning and extensive hands on experience– Kaizen, Strategic Planning,

Value Stream Mapping, Scoping

• Advanced skills

• Facilitation knowhow and confidence

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Lean.Ohio.gov

• Dozens of tools and templates

• 100’s of pages info

• Project examples

• Results

SIMPLER. FASTER. BETTER. LESS COSTLY. lean.ohio.gov

Questions

or Comments