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Mia (Maria) Nordborg | Director of Customer Relations | [email protected] | @mianor
Lean, Agile and Kanban
150,000
registered users 969,272
Founded as one of the world’s first
SaaS companies
1998
number of projects
in people-centric collaboration
Pioneer
uptime 99.97%
Average service
Project management
& execution
Team & task collaboration
Document collaboration
Projectplace A history of computer supported collaborative work The Speech Act Theory - a theory that describes how people cooperate using language It was the original core in the early Projectplace System. It has inspired us to understand that it is important that all involved in a project can follow what is happening, all individual actions and all the commitments people make to each other
Management is shaping behaviours
Use role-model leadership, instructions and core values with good examples to activate behavior you want (20% of behavioral shaping)
Give positive feedback on the behavior you want to have more of (the other 80%)
Ignore behavior you do not want (it will decrease over time)
Be very cautious with negative feedback (it will make people unmotivated, defensive and insecure)
Shaping behavior
Our brains are hard-wired to coordinate behavior by positive intermittent reinforcement
New knowledge about how to shape human behavior
Lean, Agile & Kanban
Lean, Agile & Kanban
› Efficiency = to increase or maintain perceived customer value with less work
› Self-organized teams: The ones who execute the work should be the ones planning it
› Control through transparency
› Contious improvement
› Workflows should be visible for everyone
› Kanban-inspired visual management tools
Nonlinear Management (NLM) Management techniques and strategies started to appear more than 30 years ago. Examples: Systems Theory (CAS), Concurrent Engineering, Toyota Kaizen, Lean Production
Important values and principles within lean and agile
Lean, Agile and Kanban are spreading from production and product development to many industries and business areas
in Projectplace Lean
› Working lean is all about reducing waste and adding value
› Communication
› Visual management tools
› Standardization
› Kaizen
Responding to change
What most people think What successful people know
Divide and conquer
Sprint – a chunk of time Peaceful and focused work for the team Estimates and updates for the stakeholder
Kanban boards, The next big collaboration trend
? How come
The danger of multitasking
Many people take pride in how well they multitask. But new research suggests some big downsides to it:
› Multitasking increases the chances of making mistakes and missing important information and cues
› Multitaskers are also less likely to retain information in working memory, which can hinder problem solving and creativity
› We think we can – but it is simply impossible neurologically
› Causes cognitive impairment
› Can lead to people making objectively poorer choices, choices they later regret
If you want to read more about this:
To learn more about Organize Your Mind, Organize Your Life, visit the Harvard Health Publications website.) Dr. Paul Hammerness and Margaret Moore, authors of Organize Your Mind, Organize Your Life, a new book from Harvard Health Publications.
www.psychologytoday.com
Kanban board
› Visual signal – a card
› A ”pull” system
› Culture of contionous improvement
› Visualisation of work and teams progress
› Flow – stop starting, start finishing!
› Success through collaboration
› Enable customer value through continuous delivery
What is a
?
How can digital Kanban boards help your organization achieve success?
Efficiency
Empower teams – gain control
Self-organizing teams
Transparency
Limit WIP
Customer Satisfaction
Omni Channel
Omni Channel
Collaboration
Focus
Customer centric
Strategy
Information
Transparency
Communication
Structure
Agile & Lean methods
Prioritize
Agile/Lean and Omni Channel – a perfect match!
it is all about customer value
Are you resource efficient or flow efficient?
Result ABCD
ABCD
ABCD
ABCD
result result result Unit a Unit b Unit c Unit d
Result
The technology is ready...
Connecting the entire supply network in the cloud opens the door to new possibilities for speed, efficiency, savings, visibility and agility. These are all essential to the Omni-channel
Data is the one thing that can truly allow retailers of any size to create that seamless customer experience across all channels. Retailers are in a better position now than ever before to leverage that data throughout the company with cloud-based systems and mobile technology solutions
Visualization & Transparency
Visualization accelerates learning and the ability to prioritize
Kanban visualizes work and limits work-in-progress
Limiting our work-in-progress helps us complete what we start and understand the value of our choices
Visualizing work allows us to transform our conceptual and threatening workload into an actionable, context-sensitive flow (we see what we are doing)
Ability to self-organize is the key to high-performance teams
Psychological projection onto the visual cards makes uncomfortable feelings easier to handle
The board is a natural gathering point to discuss issues, solve problems and learn
The kanban board makes behavior clearly visible
Group psychology and modern behavior science can explain why!
Collaborative planning reinforces efficient project behavior
I see ... ... therefore I can commit ... ... and deliver!
› Dragging a card to the second column on the kanban board communicates that you have commited and started to do something. It increases accountability and reduces procrastination
The Zeigarnik effect promotes follow though
› Dragging a card to the last column, representing finishing a task, reduces cognitive load and perceived stress
The psychological tendency to remember an uncompleted task rather than a completed one
What kind of collboration tool should you choose? Well it depends on... › Start out with a simple solution › Make sure it can grow with you
Transparency provides management control with less overhead
Control through transparency is a key principle within Lean and Agile
Customer Case
› One of Britains biggest supermarket chains is using the service to refurbish 108 stores across the South East
› Document management – Collaborate with suppliers and contractors to ensure all documents are kept updated and everyone is working on the relevant document. They need to manage and control the access for bids
› Plan & Execution - Use Gantt to visualize the plan. Manage activities using the Kanban boards as they see this as far easier to use and manage moving forward
› Lessons learned – reusing best practices, templates
excellence in collaboration
