Leading People i strategic management

8/2/2019 Leading People i strategic management

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CHAPTER 10

LEADING PEOPLE


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CHAPTER OVERVIEW

The Importance of Leadership

Leadership Traits and Sources of Power

Leader Behavior

Choosing a Leadership Style

Conclusion


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LEADER BEHAVIOR

Leadership behavior in the work place towards subordinates Authoritarian VS Participative

AUTHORITARIAN PARTICIPATIVE

Uses of leaders power to enforce

obedience, to control, to commandand to make decision

Involves both leader and follower in

a process of joint decision making

Better for subordinates to listen tothe leaders instruction

Superior ask for subordinatesparticipation in sharing opinions

More concern about the productionand profit

Usually due to situation which needto concern on subordinates

Ex: cut cost and portion of the foodsproduction

Ex: Manager let banquet captain tohandle events with their own skills


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Advantages and Disadvantages

Type ofLeadership

Advantages Disadvantages

Authoritarian Manager with authoritarian can show the

image as a leader

Can avoid for too many works thatpostponed

Fast job and cut time

Easiest and most natural leadership stylefor managers

No chance and space for employees toshare knowledge and opinion

Managers will only talk to employeeswhen they make mistake

Create an environment of fear andresentment

Leading to high turnover

Participative Can do variety of job at the same time

Lead to greater creativity and result to more

effective tasks

Managers expect their employees easily

understand their job description

More mutual respect and communication

between superior and subordinate

Need more time to solve the problem occur

Information/ strategy shared to employees

will be risk

Less effective with unskilled/ lack of

knowledge employees

Some employees will not follow the

procedures, as long as the job can be done


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Factors Affecting Leadership Style

The personality of the follower

Dependent employees respond more to authoritarian

Employees who are lack of knowledge and skills(authoritarian)

Independence employees refer to participative style

Employees with ability communication skills (participative)

The nature of the tasks

Managers who want to achieve high profit during peakseason tend to use authoritarian

Participative more effective for a common sense task


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GMs LeadershipBehavior

GMs are more concern on profit and achievement

Concern with the ins and outs of the hotel

Must respond clearly in the authoritarian and participativeleadership

Most GMs tend to be more autocratic rather than democratic

Decision-making process need to work with subordinates Usually during complex problems in the management

GMs are straightforward towards employees terminatethem directly if they cannot perform


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Consideration and Initiating

Consideration: concern more towards people/employee

Initiating: concern on task and production

The management grid model:


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GMs Leadership: Task VS People

GMs must play role in controlling profit and employeewelfare

Most GMs will concern more on initiating structure

GMs want to achieve high performance and expect

everything to be perfect Too higher expectation will lead to pressure and stressful

environment

Most successful GMs will concern more towards people whoworked for them

GMs are less interesting on consideration


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LEADERSHIP STYLE

Leader need to be flexible.

Cannot always be effective by being participative orauthoritarian or any consideration is best under allcircumstances.

Knowing when to behave in certain way and alter theleadership style is important.


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When one person (A) exerts influence overanother (B) its sometimes difficult to determine ifits As behavior that causes B to act in a certain

way or just the opposite (that is, Bs behaviorcauses A to act in a certain way).


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CHOOSING A LEADERSHIP STYLE

4 important aspects of leadership behavior by Hershey andBlanchard:

Job maturity The skill, training and experience a followerbrings to a job.

Psychological maturityA followers self-confidence andself-image.

Immature followerWould be inexperienced, untrained,and possess little self-confidence.

Mature follower Highly skilled, well-qualified, possess

considerable self-esteem and confidence.


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Figure 10.3 Leader Behavior & Follower Maturity.

Follower Maturity

Initiating structure High Moderate LowLeader

BehaviorConsideration Low High Low

Low Moderate High


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How General Manager Acts

Experience subordinate Experience subordinate

Subordinate do their job

Gives a lot of freedom

Let the subordinates with themanager

Coached and trained

Balance between hands-on and

hands-off


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Leadership Style

Leadership Behavior Leadership Style

A-I and A-II Autocratic decisions.

C-I and C-II Consultative decision making.

G-II Democratic or group decisionmaking.


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GMs Decision Making

GMs can make and authoritarian or othersparticipations.

They make decision based on the situation andseemed to alter their behavior according to thesituation.

GMs also must allow some decision to be makedifferently for better acceptance and commitmentamong the subordinates.


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CONCLUSION

Person can be a manager but not a leader.

Sometimes people deliver their job or their behavior without

leadership Leadership is a process of getting the willing cooperation of

employee to perform better with organizational goal.

Leadership style is very important in decision makingprocess.

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Leading People i strategic management