LEADERSHIP - NFMT 2013 Strengths & Weaknesses

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YOUR WEAKNESSES DON’T LIEOthers Know Them.

Why Don’t You?Identifying Strengths & Weaknesses

Taking Steps To Improve

HARRISBURG BIZ LEADERSA Venture of BARBUSH ENTERPRISES

James Eugene BarbushProfessional Engineer, Speaker, & Writer

in Leadership Development

March 12-14, 2013Baltimore Convention Center

Session No R3.21 Thurs. March 14, 2013 10:00 am to 10:50 am

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Session No R3.21 March 14, 2013 10:00 am to 10:50 am

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James Eugene Barbush of Barbush Enterprises is a Professional Engineer with 40 years of professional experience. He has had a balanced Civil Engineering career with private and public sector experience, majoring in contract administration, dispute resolution, legislative interpretation, staff training, multiple aspects of design, construction, and management, and working with all levels of staff and management.

James retired in August 2010 and launched Barbush Enterprises that includes (1) Professional Speaking and Writing on Leadership Topics, (2) Business Development for A/E firms, and (3) Use of Social Media venues to broadcast his messages.

In September 2011, James founded and launched Harrisburg Biz Leaders, a roundtable forum for biz leaders to further develop their leadership skills, to share their leadership skills with others, and to network for their biz. Harrisburg Biz Leaders is operated out of a state-of-the-art Social Media Platform called a Social Hub Site (http://bizleaders.socialhubsite.com)

James has presented on leadership topics at NFMT Baltimore annually since 2007, with 2013 being his 7th successful presentation at NFMT.

HARRISBURG BIZ LEADERSA Venture of

BARBUSH ENTERPRISES



SPEAKER BIO

http://bizleaders.socialhubsite.com/

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James Eugene Barbush

You can find me on-line at:

Social Hub Site for “Harrisburg Biz Leaders”: http://bizleaders.socialhubsite.com/

Social Hub Site for “G42-The 42nd Generation”:http://g42the42ndgeneration.socialhubsite.com/

Facebook: http://www.facebook.com/JamesEBarbush

Linkedin:www.linkedin.com/in/jamesebarbush

E-Mail:[email protected]

http://bizleaders.socialhubsite.com/

http://g42the42ndgeneration.socialhubsite.com/

http://www.facebook.com/JamesEBarbush

http://www.linkedin.com/in/jamesebarbush

mailto:[email protected]

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OUR MOTTO is“Building Leaders for Today's Success"

OUR OBJECTIVE is“Building People Into Leaders They Are Destined To Be”

OUR OFFERINGS are“Guaranteed to

INSPIRE Leaders, Management, and Project Teams, and thusMOTIVATE Them in Ways to Boost Their Proven SUCCESS”

The Focus of

BARBUSH ENTERPRISES

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NFMT IS FROM AROUND THE WORLD

At this session there were approx. 200 attendees from many states in the USA, Canada, Argentina, Ireland, Trinidad, and other places.

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OUTLINE

1. INTRODUCTION2. STRENGTHS & WEAKNESSES3. SYMPTOMS4. THE FATAL FLAW5. EXAMPLES6. WHAT’s THE CORE PROBLEM7. WHAT TO DO8. CHANGE MANAGEMENT or DISASTER MANAGEMENT

APPENDIX: Results Report by Harrisburg Biz Leaders


Session No R3.21 Thurs. March 14, 2013 10:00 am to 10:50 am

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INTRODUCTION


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We mostly think positively about ourselves, viewing, working in, and promoting our strengths.

Leadership teachers rightly tell us to play to our strengths because strengths involve our passions, what we do well.

But does anyone tell us to “focus” on our weaknesses?

When leading in challenging situations, we may identify symptoms of our strengths/weaknesses based on our behaviors or results of our behaviors that surface and reactions from others.

When we identify those things, we should • Capitalize on strengths• Recognize symptoms of weaknesses• Determine weaknesses• Make necessary changes in ourselves and what we do.

This session will delve into • Identifying strengths/weaknesses• Taking steps to improve further on what we do well• Making changes where necessary.


Why Don’t You?ABSTRACT

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LEARNING OBJECTIVES

1) IDENTIFY YOUR SYMPTOMS OF WEAKNESSES It’s dangerous to ignore them

2) DETERMINE WEAKNESSES Turn to strengths

3) IDENTIFY YOUR STRENGTHS They reveal your hidden weaknesses

4) MAKE NEEDED CHANGES Or your flaws can be fatal

5) RESOURCES FOR HELP Getting you where you need to be


Why Don’t You?

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STRENGTHS&

WEAKNESSES


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MY STAIRWAY TO DISCOVERY and DESTINY

DESTINY

SUCCESS

ADVENTURE

LEADING

SPEAKING

WRITING

READING

G O F O R I

T A L L !

! !

Create one

that fi

ts

YOUR PASSIONS

CATCH MY WAVE

THIS IS BASED ON STRENGTHS

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VIDEO

“How To Build On Your Strengths”MARCUS BUCKINGHAM

http://www.youtube.com/watch?v=WJ5t8g3MCyk

“Building Strengths or Fixing Weaknesses”

JACK ZENGER http://www.youtube.com/watch?v=yScEAL1yxks




http://www.youtube.com/watch?v=yScEAL1yxks



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SYMPTOMS


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SYMPTOM

WEAKNESS SYMPTOM

SYMPTOM

SYMPTOM

SYMPTOM

SYMPTOM

SYMPTOM

SYMPTOMS of WHAT?

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RECOGNIZING WEAKNESSES“How to Overcome a Weakness”, By C J Carter,

http://ezinearticles.com/?How-to-Overcome-a-Weakness&id=656256

In the opening of the article, C J Carter states:

“All people like to view themselves in a positive light. No one likes to be considered a failure or a lesser human being. But everyone has weaknesses. Most of the time

people tend to ignore their weakness and focus on showcasing their positive attributes.

There’s nothing wrong with showing your positive attributes but you can't ignore your weaknesses. When people ignore the things that they are bad at,

it tends to come back on them later in life. I agree. Do you?

http://ezinearticles.com/?expert=CJ_Carter



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RECOGNIZING WEAKNESSES“How to Overcome a Weakness”, By C J Carter,


Do we recognize our weaknessesOr

Can we be blind to certain weaknesses?

HERE ARE CHOICES THAT WE MIGHT MAKE:

IGNORE IT We do not even consider how we are doing. We just plow on through leaving a wake of damage.

WRONG PERCEPTION We think we are doing rightWe truly do not know

HELPLESS We know we are weak in an areaWe have not figured out how to change

ACTION We know we have weaknessesWe take steps to improve ourselves.



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RECOGNIZING WEAKNESSES

“How to Overcome a Weakness”, By C J Carter, http://ezinearticles.com/?How-to-Overcome-a-Weakness&id=656256

Can we self-diagnose the weaknesses in ourselves? What is a better way to reveal a weakness and discover the full impact of that weakness: an accountability partner – Someone who knows us, someone who we trust, someone who is familiar with what we are doing, someone who can critique us properly, and someone who we can accept proper criticism from.



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THE FATAL FLAW


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THE FATAL FLAWReference Blog Article Attached:

“The Fatal Flaw - The Most Essential Element for Bringing Characters to Life”By Dara Marks

http://www.writersstore.com/the-fatal-flaw-the-most-essential-element-for-bringing-characters-to-life

I remember “way back in high school literature” (and that is way back), we were taught about the “fatal flaw” in a character in a story. As defined by Dara Marks in the attached article,

“The FATAL FLAW is a struggle within a characterto maintain a survival system

long after it has outlived its usefulness.What that makes me think is

we can operate with a weakness, not recognize it, not do anything about it, then eventually we are not going to survive in what we are doing because the way we are doing it is deficient and that way will outlive its usefulness.

Thus, the weakness becomes fatal to what we are doing.If that is possible, then WE MUST ADDRESS OUR WEAKNESSES…….

…….our weaknesses, not others weaknesses.

http://www.writersstore.com/authors/dara-marks






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EXAMPLES


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FATIGUE

WEAKNESS?

AFFECTEDSOCIAL

LIFE

SYMPTOM

UNABLE TO WORK

EFFECTIVELY

IRRATABILITY

EXAMPLE – A HEALTH ISSUE

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SYMPTOMSFATIGUEIRRATABILITYINABILITY TO WORK EFFICIENTLYAFFECTED SOCIAL LIFE

CAUSELACK OF SLEEP?STRESS?LOW T?LACK OF EXERCISE?

COUNSELDOCTORSLEEP STUDY

CAUSE DETERMINEDTHE WEAKNESSSLEEP APNEA

THE FIXHow Is Sleep Apnea Treated?Lifestyle ChangesMouthpiecesBreathing DevicesCPAP (Continuous Positive Airway Pressure) Surgery

EXAMPLE - A HEALTH ISSUE

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WEAKNESS?

SYMPTOM

EXAMPLE – A MANAGER

IRRATIBLEMESSYOFFICE

MANYPROJECTS

WORKUNDONE

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SYMPTOMSCLUTTERED OFFICEINCOMPLETE WORKMANY PROJECTS

CAUSETOO MUCH WORK?NOT ENOUGH TIME?NOT ENOUGH EMPLOYEES?UNTRAINED STAFF?

COUNSELSUPERVISOREXECUTIVE MANAGEMENTPROFESSIONAL ASSOCIATION

CAUSE DETERMINEDNOT FOCUSING

THE FIX ??????

EXAMPLE – A FACILITIES MANAGER

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WHAT’s THE CORE PROBLEM


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WHAT IS THE CORE PROBLEM?ENTREPRENEUR DEVELOPMENT GROUP

“What is the CORE PROBLEM?”

I CAN’T FIX SYMPTOMS Something deeper causes symptoms

What lines beneath?

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WHAT IS THE CORE PROBLEM?

Lisa Heintzelman, Illuminations Consulting

I focus on MAXIMIZING THE POTENTIAL

of individuals, teams, & organizations.

STRENGTHS rather than weaknesses

With a focus on “development”

Helping people use skills they already have effectively

EXAMPLEI CAN’T DO SALES but I AM “CONSULTATIVE”

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WHAT TO DO


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1. ADMIT

2. READ

3. MENTORSHIP – INDIVIDUAL & GROUP

4. ASK – HOW AM I DOING?

5. LOOK AROUND & SEE SYMPTOMS

6. EVALUATE

WHAT TO DO

TAKE

ACTION

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“Success in Life How to Overcome Your Weaknesses”

By Jason Osbornhttp://ezinearticles.com/?Success-in-Life---How-to-Overcome-Your-Weaknesses&id=575209

In your journey to success you will encounter weaknesses in your life,

if you don't deal with them, will hinder or stop you altogether from reaching success.

Having weaknesses isn't really the big deal because we all have them. if you don't overcome those weaknesses, that's where you are in trouble.

Here are 3 keys you can use to overcome your weaknesses.1. Learn how to improve it.2. Surround yourself with people's strength.3. Learn from others.

http://ezinearticles.com/?expert=Jason_Osborn

http://ezinearticles.com/?Success-in-Life---How-to-Overcome-Your-Weaknesses&id=575209

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CHANGE MANAGEMENT OR

DISASTER MANAGEMENT


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IT’s YOUR CHOICE:

DISASTER MANAGEMENT or CHANGE MANAGEMENT

IT IS going to be

ONE or THE OTHER..

Here’s the revelation that came out of theRoundtable Discussion ofHarrisburg Biz Leaders, Friday, October 12, 2012

.With the recognition that there is something amiss in what is happening around you, and

if you have the authority to resolve it, then you must accept the responsibility

to take action to get it resolved. .

Sounds simple enough…..or is it? .

Is there more there than meets “the eye“?.

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IT’s YOUR CHOICE:

CHANGE MANAGEMENT …....... or ………. DISASTER MANAGEMENT

IT IS going to be

ONE or THE OTHER.

4 characters you can choose for your response (or not) to issues that exist:

The BLIND. Can you see the issue and do you know it’s a problem? Surely others around you might see it.

The DEAF. Have others told you about something they think is a problem or could be improved, and for various reasons, you do not act on or respond to their input? Maybe you decided that the issue need not be addressed. You may be right, or wrong. Are you confident with your decision?

The TIMID. Do you see the issue but are not addressing it? Are you ignoring it? Others may be wishing you would address it.

The RESPONSIBLE. Have you decided that the issue must be addressed, and you are will to accept responsibility to take active and make plans for changes. You might not know how to go about it. Even if you do, a good policy would be to get another “set of eye” to help you through the changes needed to resolve the issue.

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IT’s YOUR CHOICE:

DISASTER MANAGEMENT …....... or ………. CHANGE MANAGEMENT

IT IS going to be ONE or THE OTHER

So, of the 4 characters above,

The Blind, The Deaf, The Timid, or The Responsible,

“what are you good at doing”

when you sense something is wrong.

It might be a minor item or a major one.

1. You sense something is not quite right and you havn’t put your finger on it.

2. You don’t take the time to assess what’s happening or

3. You know what’s happening and you just don’t want to face it.

4. You know what’s wrong and need some help to get it resolved.

Pick one of the above characteristics, and determine to enter some form of

Change Management before you must enter Disaster Management..

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THE END

See Appendix for

More Information


OFFICE: 2021 BLUE MOUNTAIN PARKWAY

HARRISBURG, PA [email protected]

James Eugene Barbush

The Business Look

The Catch A Wave Look

THANK YOU

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Success FacilitatorLeadership DeveloperSpeaker

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mailto:[email protected]

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APPENDIXThis Appendix is supporting information and is

not part of the 50 minute session.

It is provided to give the viewer sufficient information that the powerpoint slides do not

show.



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“Identify Strengths and Weaknesses….and

Make Needed Changes”

Harrisburg Biz Leaders conducted 2 sessions on this topic. The following slides include information from the Results Report for the 2 sessions.

The Results Report provides the information discussed and learned during the sessions.

RESULTS REPORT By Harrisburg Biz Leaders

Two SessionsApril 26 and May 11, 2012

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YouTube Channel by JamesEBarbush

Playlist: 0 LEADERSHIP – Crossroads

http://www.youtube.com/playlist?list=PL654BC96ED6C121FE&feature=view_all

This YouTube playlist has numerous videos on leadership that are viewed at HBL Sessions, both inspirational and educational.

“Building Strengths or Fixing Weaknesses”

Jack Zenger


“How To Build On Your Strengths”

Marcus Buckingham


VIDEOSREPORT OF HBL SESSIONS

April 26 and May 11, 2012

“Identify Strengths and Weaknesses….and Make Needed Changes”





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How to Overcome a WeaknessBy C J Carterhttp://ezinearticles.com/?How-to-Overcome-a-Weakness&id=656256

Success in Life: How to Overcome Your WeaknessesBy Jason Osbornhttp://ezinearticles.com/?Success-in-Life---How-to-Overcome-Your-Weaknesses&id=575209

The Fatal Flaw: The Most Essential Element for Bringing Characters to Life By Dara Markshttp://www.writersstore.com/the-fatal-flaw-the-most-essential-element-for-bringing-characters-to-life

What Can You Do With A Noxious Boss? Bу:Jobs Collector

http://www.jobscollector.com/what-can-you-do-with-a-noxious-boss.html?goback=%2Egde_76367_member_110054160

8 Core Beliefs of Extraordinary Bosses Sales Source newsletterhttp://www.inc.com/geoffrey-james/8-core-beliefs-of-extraordinary-bosses.html

Blog ArticlesREPORT OF HBL SESSIONS

April 26 and May 11, 2012

“Identify Strengths and Weaknesses….and Make Needed Changes”



http://ezinearticles.com/?expert=Jason_Osborn

http://ezinearticles.com/?Success-in-Life---How-to-Overcome-Your-Weaknesses&id=575209





http://www.jobscollector.com/what-can-you-do-with-a-noxious-boss.html?goback=.gde_76367_member_110054160

http://www.inc.com/geoffrey-james/8-core-beliefs-of-extraordinary-bosses.html

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STRENGTHS AND WEAKNESSES

In the book “First, Break All the Rules: What the World's Greatest Managers Do Differently”, Marcus Buckingham teaches that in leading other we should play to their strengths and not focus on their weaknesses. He makes a good case for that and I largely agree with him.

An important distinction is that Buckingham is telling us how to lead OTHERS. The focus is their strengths, not their weaknesses. Find out where people are strong and put them in situations that fit them in their strengths. Do not expect them to operate well in situations where they are weak.

The focus of this discussion is not how we lead others in THEIR strengths, and not how we lead in OUR strengths, but what do we do about OUR weaknesses. We have strengths…..and weaknesses.

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ISN’T IT EASY for us to recognize what we think are weaknesses in others?

IS IT EASY to recognize our own weaknesses? Maybe not.

We might not even recognize our weaknesses, and thus not do anything about fixing or making provisions to overcome them.WHAT HAPPENS IF We do not recognize our own weaknesses and address them to make some changes in how we lead?

WHAT HAPPENS IS We affect others adversely. We affect our followers and those around us adversely because we are leading out of our strengths as well as out of our weaknesses.

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I am not going to advocate that we must be able to identify and fix all our weaknesses. Maybe we can’t. If we cannot identify and fix our weaknesses, we need to find someone to assess the symptoms that result from our weakness. If we know where we are weak, we can delegate certain responsibilities if we are not suited to doing them.This is a big topic that cannot be fully discussed in a brief presentation. Surely, there is “a book” to be written about this. My purpose here is to point to some high points using two recent sessions conducted by Harrisburg Biz Leaders on this topic.

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CONCEPTS DISCOVERED

BY

PARTICIPANTS

OF

HARRISBURG BIZ LEADERS

1 Awareness2 Cause or Symptom3 Check-Up4 Criticism5 Evaluation6 Get Help7 Identify8 Knowing Self9 Listen10 No Condemnation11 Passion12 Perception13 Perseverance14 Recognize15 Reversal16 Strength = Weakness17 Teams18 Vision

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CONCEPTS DISCOVERED BY PARTICIPANTS OF HARRISBURG BIZ LEADERS

SEE FOLLOWING SLIDES FOR THESE 18 CRITERIA IN LARGER FONT.1. Awareness We can be aware of a weakness and thus act appropriately in a given situation to avoid adverse

affects in a situation. Thus, we control ourselves in a way so that our weakness is not controlling us.2. Cause or Symptom Get to the root of the problem (the weakness) and do not focus on symptoms.

A cracked wall could be caused by a cracked foundation. Therefore, patching the crack does not fix the problem.3. Check-Up As we do physically to get a medical check-up, we should also have a check-up on our leadership

skills. Consider your business to be like a human body. What is the brain (knowledge base)? What is the heart (people, passion)? What are the legs (foundation)? And so on. There is a study waiting to be done on this concept.

4. Criticism We must be able to take constructive criticism. Leave your ego at the door. Identify what the challenges are, aim at continual improvement, determine where you want to be.

5. Evaluation In working with weaknesses, we should be in a positive and safe environment. Example: Toastmasters knows how to excellently critique speakers showing what is being done well, and make suggestions for improvements. It’s a win-win critique.

6. Get Help Get someone stronger than you are. Personal and professional. 7. Identify Look at results and ask why they are happening.8. Knowing Self Part of recognizing our weaknesses comes with “knowing ourselves”, knowing what we can and

cannot do well.9. Listen Listen to others and connect with them.10. No Condemnation Don’t beat yourself up for a weakness. Recognize that we all have weaknesses

and we all need to make improvements. Seek advice and help when weaknesses are difficult to overcome (accountability partner, books, videos, other inspiration).

11. Passion If you are passionate about what you are doing, then we can be passionate about fixing our weaknesses. It’s connected to the accomplishment of your vision.

12. Perception Is perception is reality? How others perceive you might not be what you intend to project. Ask for feedback that helps you and others, and creates more trust.

13. Perseverance There will always be some obstacle on the way. That makes for a great journey, a great experience

14 Recognize We should maximize our strengths and identify areas for continual improvement. If we recognize and deal with our

15. Reversal Turning the negative to the positive16. Strength = Weakness Strengths and weaknesses are not mutually exclusive. A greatest strength could

be our greatest weakness. Example: We operate with energy and passion. There are times when active energy and passion is appropriate and there are times when inactivity and quietness appropriate. Choose wisely.

17. Teams Identify and document weaknesses of a team or system.18. Vision Review your vision and ask how weaknesses get in the way of the accomplishment of your

mission and vision.

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CONCEPTS DISCOVERED BY PARTICIPANTS OF HARRISBURG BIZ LEADERS

1. Awareness We can be aware of a weakness and thus act appropriately in a given situation to avoid adverse affects in a situation. Thus, we control ourselves in a way so that our weakness is not controlling us.

2. Cause / Symptom Get to the root of the problem (the weakness) and do not focus on symptoms. A cracked wall could be caused by a cracked foundation. Therefore, patching the crack does not fix the problem.

3. Check-Up As we do physically to get a medical check-up, we should also have a check-up on our leadership skills. Consider your business to be like a human body. What is the brain (knowledge base)? What is the heart (people, passion)? What are the legs (foundation)? And so on. There is a study waiting to be done on this concept.

4. Criticism We must be able to take constructive criticism. Leave your ego at the door. Identify what the challenges are, aim at continual improvement, determine where you want to be.

5. Evaluation In working with weaknesses, we should be in a positive and safe environment. Example: Toastmasters knows how to excellently critique speakers showing what is being done well, and make suggestions for improvements. It’s a win-win critique.

6. Get Help Get someone stronger than you are. Personal and professional.

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CONCEPTS DISCOVERED BY ATTENDEES HARRISBURG BIZ LEADERS

7. Identify Look at results and ask why they are happening.8. Knowing Self Part of recognizing our weaknesses is

“knowing ourselves”, knowing what we can and cannot do well.

9. Listen Listen to others and connect with them.10. No Condemnation Don’t beat yourself up for a

weakness. Recognize that we all have weaknesses and we all need to make improvements. Seek advice and help when weaknesses are difficult to overcome (accountability partner, books, videos, other inspiration).

11. Passion If you are passionate about what you are doing, then we can be passionate about fixing our weaknesses. It’s connected to the accomplishment of your vision.

12. Perception Is perception is reality? How others perceive you might not be what you intend to project. Ask for feedback that helps you and others, and creates more trust.

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CONCEPTS DISCOVERED BY ATTENDEES HARRISBURG BIZ LEADERS

13. Perseverance There will always be some obstacle on the way. That makes for a great journey, a great experience

14 Recognize We should maximize our strengths and identify areas for continual improvement. If we recognize and deal with our

15. Reversal Turning the negative to the positive

16. Strength = Weakness Strengths and weaknesses are not mutually exclusive. A greatest strength could be our greatest weakness. Example: We operate with energy and passion. There are times when active energy and passion is appropriate and there are times when inactivity and quietness appropriate. Choose wisely.

17. Teams Identify and document weaknesses of a team or system.

18. Vision Review your vision and ask how weaknesses get in the way of the accomplishment of your mission and vision.

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RECOGNIZING WEAKNESSESReference Article Attached:

“How to Overcome a Weakness”, By C J Carter, http://ezinearticles.com/?How-to-Overcome-a-Weakness&id=656256

In the opening of the article, C J Carter states:“All people like to view themselves in a positive light. No one likes to be considered a failure or a lesser human being. But everyone has weaknesses. Most of the time people tend to ignore their weakness and focus on showcasing their positive attributes. There is nothing wrong with showing your positive attributes but you can't ignore your weaknesses. When people ignore the things that they are bad at, it tends to come back on them later in life.

I agree. Do you?Do we recognize our weaknesses, or can we be blind to certain weaknesses? Think about that and I’m sure you have the answer. In whatever case, what do we do about weakness? Here are choices we might make:

IGNORE IT We do not even consider that how we are doing something involves a weakness. We just plow on through leaving a wake of damage thinking everything is fine, or not concerned about what has happened. And the cycle repeats.

WRONG PERCEPTION We think we are doing right and truly do not know that we are causing problems.HELPLESS We know we are weak in an area, but have not figured out how to make a change

to make improvements.ACTION We know we have weaknesses and take steps to improve ourselves.

Can we self-diagnose the weaknesses in ourselves? Maybe. But what is a better way to reveal a weakness and discover the full impact of that weakness: an accountability partner - Someone who knows us, someone we trust, someone who is familiar with what we are doing, someone who can critique us properly, and someone we can accept proper criticism from.




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THE FATAL FLAWReference Blog Article Attached:

“The Fatal Flaw - The Most Essential Element for Bringing Characters to Life” By Dara Marks


I remember “way back in high school literature” (and that is way back), we were taught about the “fatal flaw” in a character in a story. As defined by Dara Marks in the attached article,

“The FATAL FLAW is a struggle within a characterto maintain a survival system

long after it has outlived its usefulness.

What that makes me think is that we can operate with a weakness, not recognize it, and not do anything about it, then eventually we are not going to survive in what we are doing because the way we are doing it is deficient and that way will outlive its usefulness. Thus, the weakness becomes fatal to what we are doing.

If that is possible, then we must address our weaknesses, our weaknesses, not others weaknesses.







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Documents

LEADERSHIP - NFMT 2013 Strengths & Weaknesses