LEADERSHIP AND MANAGEMENT PROGRAMS · 2018-08-30 · leadership and management programs contemporary workforce development solutions where innovation drives excellence in education

LEADERSHIP AND MANAGEMENT PROGRAMSCONTEMPORARY WORKFORCE DEVELOPMENT SOLUTIONS

WHERE INNOVATION DRIVES

EXCELLENCE IN EDUCATION AND TRAINING

FOR IMPROVED HEALTH OUTCOMES

HETI.NSW.GOV.AU JUNE 2018

Version number Date Notes

1 July 2017

2 June 2018 New programs added

LEADERSHIP AND MANAGEMENT DEVELOPMENT PROGRAMS 3

INTRODUCTION 4

LEADERSHIP AND MANAGEMENT DEVELOPMENT PATHWAY 5

LEADERSHIP AND MANAGEMENT DEVELOPMENT OVERVIEW 6

EXCELLENCE IN EDUCATION AND TRAINING 9

MANAGING HEALTH RESOURCES: A FOUNDATION 10

FINANCIAL MANAGEMENT ESSENTIALS (FME) 12

EFFECTIVE BUSINESS CASE DESIGN 14

BUSINESS CASE EVALUATION 16

MENTORING FOR FINANCIAL MANAGEMENT 18

PEOPLE MANAGEMENT SKILLS PROGRAM (PMSP) 20

CORE CHAT: OUR VALUES IN ACTION 22

CORE CHAT FOR MANAGERS 24

MANAGEMENT SOLUTION SERIES: STRATEGIC TIME MANAGEMENT 26

MANAGEMENT SOLUTION SERIES: PURPOSEFUL MEETINGS 28

MANAGEMENT SOLUTION SERIES: POSITIVELY RESOLVING WORKPLACE CONFLICT 30

MANAGEMENT SOLUTION SERIES: EMOTIONAL INTELLIGENCE IN PRACTICE 32

NSW HEALTH LEADERSHIP PROGRAM 34

FACILITATION CAPABILITY ACCREDITATION PROGRAM (FCAP) 36

THE NEXT GENERATION OF LEADERS AND MANAGERS WITHIN NSW HEALTH PROGRAM 38

LEADERSHIP QUARTER EVENTS 40

NSW HEALTH EXECUTIVE FINANCE PROGRAM 42

NSW HEALTH SENIOR EXECUTIVE DEVELOPMENT PROGRAM 44

NSW HEALTH SENIOR EXECUTIVE DEVELOPMENT ALUMNI NETWORK 46

CONTACT DETAILS 47

CONTENTS

LEADERSHIP AND MANAGEMENT DEVELOPMENT PROGRAMS4

INTRODUCTION

Welcome to the Health Education and Training

Institute (HETI) Leadership and Management

Programs. NSW Health operates in a fast paced,

vibrant ecosystem necessitating outstanding

customer service and superior clinical expertise.

HETI provides NSW Health organisations with

evidence based education to support high

functioning, collaborative and supportive

environments.

The Leadership and Management programs

throughout this document, offer an opportunity to

enrich NSW Health leaders and managers lives by

developing a culture of mutual respect to support

world class patient and family centred care. The

programs are reviewed for currency with emerging

contemporary thought leadership and practice.

HETI consults and collaborates with NSW Health

organisations to strategically meet local needs

working together to support staff moving through

their career journeys. The flagship programs enables

staff to engage in life-long learning.

The NSW Health Senior Executive Development

Program and NSW Health Executive Finance Program

build future Senior Executives with a broad range

of capabilities to deliver innovative services within

complex environments. In addition, The NSW Health

Leadership Program offers a team based approach

where clinicians, executives and managers engage in

adaptive challenges. Whilst the Next Generation of

Leaders and Managers supports emerging leaders as

they begin their career journeys by deepening their

leadership and management capabilities.

As managers progress they may develop and refine

their management skills in the Financial Management

Essentials or People Management Skills Program,

creating a benchmarking of core skills across the

organisation. The Facilitation Capability Accreditation

Program (FCAP), based on the NSW Health

Facilitation Standards, supports the development

of best practice facilitation skills in NSW Health

workplaces.

A range of complementary shorter programs offer

deep dives for a full or half day. The Management

Solutions Series workshops explore specific

content areas identified by partners in NSW Health

organisations. Leadership Quarter events provide an

opportunity for staff to access international experts,

thought leaders and researchers to discuss current

leadership and management related topics.

Lastly, and importantly the CORE Chat: Our Values in

Action and CORE Chat for Managers courses bring

to life the NSW Health CORE values for all staff. The

CORE values are key principles of communication

for staff and patients; supporting confidence in

collaboratively embracing the CORE values in NSW

Health workplaces.

HETI invites you to consider these programs

and contact us to discuss your leadership and

management capability requirements.

Adjunct Professor Annette Solman Chief Executive, Health Education and Training Institute June 2018


LEADERSHIP AND MANAGEMENT DEVELOPMENT PATHWAY

The Next Generation of Leaders and Managers within NSW Health Program

Whilst HETI recommends the following pathway, the courses do not have any pre-requisites (with the exception of CORE Chat for

Managers). It is possible to join this pathway at any level, as appropriate for individuals and organisations. Please contact HETI

to discuss the best pathway for your teams.

All employees

Executive leaders, senior clinicians and senior managers, or staff moving towards senior executive roles

Senior managers, middle managers, team leaders, and front-line managers

New and emerging leaders

Cost centre management

KEY CORE Chat

People Management

Management Solution Series

Financial Management

Leadership Development

Talent Development

Leadership Quarter Events

Black Band Facilitator Accreditation & Facilitator Development Program

NSW Health Senior Executive Development Program

CORE Chat: Our Values in Action

Managing Health Resources: A Foundation

Strategic Time Management

CORE Chat for Managers

Purposeful Meetings

People Management Skills Program

Financial Management Essentials

Yellow Band Facilitator Accreditation & Facilitator Development Program

Emotional Intelligence in Practice

Blue Band Facilitator Accreditation & Facilitator Development Program

NSW Health Leadership Program

NSW Health Executive Finance Program

Mentoring+Diploma of Leadership and Management (BSB51915)+

Business Case Evaluation

Effective Business Case Design

Positively Resolving Workplace Conflict


COURSE AUDIENCE OVERVIEW

FINANCIAL MANAGEMENT

Managing Health Resources: A Foundation

• Managers without delegation

• Employees aspiring to cost centre management roles

• Employees who have an impact on efficient, effective resource management

• Equips NSW Health employees with the skills and knowledge to develop financial integrity, accountability and capabilities

• Uses NSW Health scenarios to assist with the development of financial management strategies to improve thinking about staffing, process and procurement

Financial Management Essentials (FME)

• Cost centre managers

• Acting cost centre managers

• Employees moving into a role with cost centre management responsibility

• Supports managers to build the knowledge and skills required to manage budgets effectively in the health service environment

• Reflects on the principles, responsibilities and accountabilities of NSW Health Cost Centre Managers

• Empowers managers to contribute to budget development discussions and maintain budget integrity and accountability

Effective Business Case Design

• Operational, tactical, policy or clinical managers, with existing understanding of cost centre management

• Senior staff who regularly write business cases and proposals

• Examines the principles behind designing an effective business case and how these can be used within NSW Health organisations

• Enables participants to identify and compare options, isolate the preferred outcome and assess the implications of the desired outcome across the broader organisation

Business Case Evaluation

• Senior finance representatives

• Senior staff who regularly evaluate business cases and proposals

• Develops the skills of senior NSW Health staff to rigorously assess and review the benefits and risks of a business case

• Promotes a transparent and responsive review process, adhering to organisational strategic objectives

Mentoring for Financial Management

• Finance representatives

• Business managers


• Provides an opportunity to develop supportive learning networks and create connections with local finance and business support managers

• Supports NSW Health employees to increase their financial management capabilities

PEOPLE MANAGEMENT

People Management Skills Program (PMSP)

• NSW Health managers

• Staff acting in management roles or staff in a managerial development pathway

• NSW Health project managers

• Provides NSW Health managers with the knowledge and skills required to proactively manage teams

• Enables practice of real life health management scenarios

• Assists managers to create working environments that enhance patient care, staff wellbeing and effectively-run health services



CORE CHAT

CORE Chat: Our Values in Action

• All NSW Health staff members

• Any employee wishing to deepen knowledge of the CORE values and contribute to a harmonious working environment

• Empowers staff to initiate important conversations and identify mutually acceptable solutions to workplace conflict

• Promotes positive change to improve workplace culture

• Engages employees to model behaviours that support the CORE values

• Develops skills in areas of communication and giving and receiving feedback

CORE Chat for Managers

• NSW Health managers or staff acting in a role with people management responsibilities

• Prepares managers to lead cultural change

• Builds managers’ capacity to interpret and understand team dynamics and apply superior communication skills

• Develops strategies to measure CORE value implementation

MANAGEMENT SOLUTION SERIES

Strategic Time Management

• NSW Health employees currently in management or team leader roles

• Staff acting in management roles

• Employees who may be moving into a role with management responsibilities

• Explores current use of time and prioritise work and objectives

• Develops skills to manage workload expectations and fully utilise resources to optimise workplace efficiency

• Assists NSW Health employees feel more empowered about how they spend their time at work

Purposeful Meetings



• NSW Health staff who organise and/or attend meetings and would like to increase productivity of meetings

• Equips NSW Health managers with strategies to plan effective and successful meetings

• Builds skills to facilitate meetings that are respectful and collaborative

Positively Resolving Workplace Conflict



• Empowers NSW Health managers to shift their beliefs towards conflict

• Fosters skills and strategies to confidently resolve conflict within the workplace

Emotional Intelligence in Practice



• Explores the concepts and practical application of emotional intelligence when managing teams

• Hones emotional intelligence skills to enhance individual performance, teamwork and culture, leading in turn to quality patient outcomes



LEADERSHIP DEVELOPMENT

Facilitation Capability Accreditation Program (FCAP)

• Health professionals • Other roles with experience and/or interest in facilitation

• Provides formal recognition of existing facilitation experience at three levels

• Offers an introduction to facilitation in simple contexts and the opportunity to build existing skill sets for more complicated and complex contexts

• Accreditation and development components are based upon the NSW Health Facilitation Standards

NSW Health Leadership Program (HLP)

• NSW Health managers and clinicians

• Designed to grow the sustained capability of clinicians, managers and executives to advance State Health Plan priorities and tackle the most critical strategic challenges locally

• Brings clinicians and non-clinicians together from diverse professions and levels in organisational hierarchy to work in collaboration to address adaptive challenges

LeadershipQuarter Events

• NSW Health executives, senior clinicians, senior non-clinicians and senior managers

• Provides a forum for executives, senior clinicians and non-clinicians to discuss health leadership related topics

• International and national experts, thought leaders and researchers present and provoke dialogue relevant to the NSW Health context

TALENT DEVELOPMENT

The Next Generation of Leaders and Managers within NSW Health Program

• NSW Health staff seeking health manager roles

• Facilitates the development of emerging health managers with demonstrated leadership and management capability

• Develops leaders who foster a culture of excellence, innovation and collaboration to ensure the delivery of safe, high quality healthcare to patients, families, carers and communities within NSW

• On successful completion of this program, participants gain the BSB51915 Diploma of Leadership and Management

NSW Health Executive Finance Program

• NSW Health Tier 2, Tier 3 and Tier 4 Finance, Managers and Senior Finance and Executives

• Develops staff for senior finance roles in NSW Health through exploration of the contemporary global environment and how this relates to leadership for finance directors in the future

NSW Health Senior Executive Development Program

• NSW Health Tier 2, Tier 3 and Tier 4 Managers and Senior Executives

• Develops the leadership capability to operate effectively in a broader range of senior executive roles within NSW Health

• Builds a pool of executives and provides a sustainable statewide talent development strategy for future senior executive service and Chief Executive positions within NSW Health

NSW Health Senior Executive Development Alumni Network

• Alumni of the NSW Health Senior Executive Development Program

• Fosters, maintains and supports a mutually beneficial relationship between NSW Health and Program Alumni


EXCELLENCE IN EDUCATION AND TRAINING

Development

Delivery

Evaluation

The HETI Leadership and Management Programs are developed in collaboration with the NSW Ministry of Health, NSW Health partner organisations and subject matter experts. The programs are grounded with best practice adult learning principles, empirical evidence and reflect NSW Health’s distinctive environment.

Using advisory groups, pilots and a thorough evaluation framework, the programs undergo a continual improvement process to ensure content and delivery methodology are accurate, current and appropriate for identified audience.

Programs are delivered statewide using a range of flexible right-place, right-time methodologies:

• eLearning via My Health Learning – enables participants to learn at their own pace at a time that suits

• Face-to-face workshops – allows the humanistic nature of work in NSW Health to be truly nurtured

• Webinars – shorter training opportunities, providing time for discussion and advice to implement learnings in the workplace

• Pre- and post-work – enhances learning, includes videos, readings, personal reflection and applying program learnings

• Satellite classrooms – provides equitable training to all, despite geographical location. Through videoconferencing and innovative technologies participants are actively involved in rural and remote settings

• Self-evaluation tools – literature highlights that self-awareness and self-assessment are integral to leadership and management development. Some programs include validated tools such as 360-degree feedback instrument, Strengths Finder 2.0 and Thomas Kilmann Conflict Mode Instrument (TKI)

HETI recognises that monitoring and evaluation is vital to ensure delivery is appropriate for the audience and training achieves its intended objectives and learning outcomes. The process is underpinned by an Evaluation Framework where data are collected and analysed in a systematic way:

• Impact evaluation – measures the extent to which a program’s aims have been achieved and if any changes in participants’ behaviour can be attributed to program content and activities

• Process evaluation – informs whether the programs are appropriate for the audience and assess the quality of implementation

• CORE Pulse – gathers ‘live’ longitudinal data from NSW Health employees engaged in HETI programs. The tool enables HETI to measure program sustainability, behaviour change and provide pulse diagnosis on change to workplace culture


This course equips NSW Health employees with the

skills and knowledge to develop financial integrity and

accountability. By using NSW Health scenarios and

team based activities in the workshops, staff develop

strategies and skills to improve decision making about

rostering, procurement and other determinants that

lead to expenditure.

The course can be tailored to meet the strategic

needs of NSW Health organisations and is a great

opportunity for those who make resourcing decisions

to gain a basic understanding of financial reports

and terminology. This course is not designed for

participants who are cost centre mangers, but

provides an introduction to health finance for

new managers, managers without delegation or

an employee aspiring to progress within health

management. On completion of this course

employees may wish to progress to the Financial

Management Essentials course if they are to become

a cost centre manager.

Please note cost centre managers or managers with some knowledge and experience of managing a cost centre should enrol in the Financial Management Essentials course (page 12).

Foster innovative and creative thinking to develop solutions to everyday resource challenges.

MANAGING HEALTH RESOURCES: A FOUNDATION

ENROL NOW

https://hetionline.cit.health.nsw.gov.au


Duration • 4 hours

Elements• Half day face-to-face workshop

• Optional eLearning – 1 module, approximately 20 minutes

Locations and frequency

• Workshops are delivered throughout the year at the request of NSW Health

organisations or participants can enrol in a centralised course

• Contact the Management Development Unit for more details 02 9844 6136 or

[email protected]

Audience

• Managers without delegation

• Employees aspiring to cost centre management roles

• Employees who have an impact on efficient, effective resource management

Learning outcomes

• Increase familiarity of financial terminology used within NSW Health

• Interpret financial reports and accurately allocate expenses within cost centres

• Model best practice principles of resource management within the workplace

• Select and implement strategies to develop effective plans and processes to

allow for more proactive efficiency in working practices

• Support cost centre managers in a risk management approach to managing

finance within NSW Health

“ Great introductory course, facilitated nicely between the external provider and local network business manager. Good base of information to build on going forward for this and future financial years. Great ideas regarding sharing budget with the team and applying CORE values to financial management.”

Mid North Coast Local Health District Physiotherapist, November 2016

“ The course solidified some existing knowledge as well as providing some new information that I will be building into my everyday work.”

Central Coast Local Health District participant, April 2018


Participants build the capabilities required to

manage budgets effectively; this includes reviewing

and controlling budgets and financial information

in the health service environment. During the two-

day workshop participants utilise NSW Health case

studies to develop the knowledge and skills required

to effectively manage financial resources. Participants

consolidate their knowledge and skills in their working

environment by undertaking a workplace report.

This requires the development of a financial report

that identifies and proposes a measure to reduce

costs, generate revenue or achieve more efficient

operations.

Throughout the course participants are encouraged

to collaborate with colleagues and apply their skills in

the workplace.

The Financial Management Essentials (FME) course empowers NSW Health employees to develop knowledge and skills to pro-actively, efficiently and accountably manage their cost centres.

FINANCIAL MANAGEMENT ESSENTIALS (FME)

“ The best elements of the program were identifying different financial management opportunities; the trainer’s knowledge and experience to draw together information; and hearing how different teams and units operate.”

Health District participant, May 2018

ENROL NOW



Duration • 8–12 weeks (dependent on organisational scheduling)

Elements

• 2 day face-to-face workshop

• Optional eLearning

• Financial reporting assessment





[email protected]

Audience


• Acting cost centre managers

• Employees moving into a role with cost centre management responsibility

Learning outcomes

• List and explain key legal and ethical obligations of NSW Health mangers and

cost centre managers

• Recognise and appreciate the importance of ‘Value for Money’ in the context of

NSW Health

• Contribute to budget development discussions

• Participate in maintaining budget integrity and accountability

• Interpret a financial report and explain variance

• Explain the relationship between activity and costs

• Identify cost relationships and cost drivers and explain the interrelationships

between them

• Engage staff to achieve efficient financial and resource management

• Explain the importance of continuous monitoring and reporting

• Use information from the budget/financial and resource management plan to

consider possible responses to favourable or unfavourable outcomes to achieve

NSW Health objectives

“ I think this training is exceptional especially for staff members who are going into new management positions. The practical activities is essential just to get a thorough understanding of what could be happening in a budget.”

Health District participant, May 2018


EFFECTIVE BUSINESS CASE DESIGN

Supports a proactive, evidence-based approach to ensure NSW Health managers prepare strong, well-researched business cases. A strong strategically linked business idea articulated through an effective business case can make a difference to the organisation, the team and patients.

The course examines the principles and skills required

to develop a successful business case within NSW

Health organisations. Pre-workshop activity requires

participants to consider a business case they may

need to develop. During the workshop participants

are provided with the skills and knowledge to

prepare the content of an effective business case.

The workshop concludes with time for discussion and

reflection of their own case.

“ The workshop enables a consistent approach to business case writing, and ensures District staff are provided the same information. A number of new tools and tips were provided, and the evaluation tool will be particularly useful for my role.”

Illawarra Shoalhaven Local Health

District participant, April 2018

“ The course has given me an in-depth and broader view of what is required for a successful business case. It assisted me with recognising relevant stakeholders and looking at positive cost ideas with well researched risk and financial information included in a free flowing easy to understand format.”

South Eastern Sydney Local Health

District participant, April 2018

ENROL NOW



Duration • Preparation and 1 day face-to-face workshop

Elements• Pre-course eLearning – 1 module, 40 to 60 minutes

• 1 day face-to-face workshop





[email protected]

Audience• Operational, tactical, policy or clinical managers, with existing understanding of

cost centre management

• Senior staff who regularly write business cases and proposals

Learning outcomes

• Accurately identify the business issue ensuring organisational strategically

aligned options for change

• Analyse business options and feasibility to support positive workplace change

• Recognise the impact of the proposed change on the organisation and the wider

health system

• Identify the key stakeholders – learn how to analyse, communicate and

collaborate with them

• Gain insight into the perspective of the business case evaluator


BUSINESS CASE EVALUATION

A strategic approach to support the development and approval of business cases ensuring a transparent process to prioritise organisational resourcing.

This workshop builds on the Effective Business Case

Design course by empowering senior staff to develop

a clear and robust evaluation process. The course

develops capability to consider business cases based

on sustainability, risk management, stakeholder

engagement, change management, governance and

value for money. A template is provided to facilitate

a consistent statewide approach, based on the NSW

Treasury Gateway Review System. This is done in

alignment to State, Health and organisation strategic

priorities. The course encourages participants to

use the CORE values when providing guidance and

support to business case developers.



Elements • Face to face workshop





[email protected]

Audience• Senior finance representatives

• Senior staff who regularly evaluate business cases and proposals

Learning outcomes

• Appraise the business case for alignment to the organisation’s strategic direction

and processes

• Assess the business case rationale and purported benefits

• Critically assess the financial, human, physical and reputational risks

• Undertake a cost benefit analysis of the business case proposal

• Critically assess the financial and economic risk

• Critically assess the evaluation framework and proposed evaluation methodology

• Determine the measures to assess the strategic imperative

• Provide mentoring and feedback to business case authors to engender future

best practice business case submissions


The program prepares financial and business team

members to mentor cost centre managers to increase

their financial skills in a supportive, collaborative

environment. The program is co-led by HETI and

NSW Health organisations and may be delivered

concurrently with the Financial Management

Essentials (FME) program.

The program provides the knowledge and tools to

operate effectively as either a mentor or mentee. The

workshops provide a structure for a formal mentoring

relationship and allows time to role play and develop

mentor and mentee capabilities.

The NSW Health organisation pair participants who

meet during a program launch. It is anticipated that

this pairing enables mutually beneficial learning. The

relationship is focused on the mentees being aware

of when they need to seek assistance and establish

a working relationship with their mentor which may

extend beyond the length of this program.

The learning journey is supported by a series of

webinars which are conducted to support the

participants in their roles. Throughout the program

both mentors and mentees refine their interpersonal

skills such as active listening, effective questioning

and emotional intelligence.

The workshops extend beyond purely developing

people management and technical skills. By

developing proficient mentors within the

organisation, capacity is built for collaboration leading

to behavioural and attitudinal change. This results in

more effective financial resourcing and an improved

patient experience.

MENTORING FOR FINANCIAL MANAGEMENT

Mentoring for Financial Management empowers NSW Health organisations to improve the efficiency of resource allocation through partnering emerging cost centre managers with experienced NSW Health mentors.

ENROL NOW



Duration • 5 to 6 weeks

Elements

• Half day program launch – orientation and information session

• Concurrent half day face-to-face workshops for mentors and mentees

• 3 mentoring sessions – workplace mentoring meetings between mentor and

mentee at times agreed between pair

• 3 mentor check in webinars - 1 hour check in sessions providing support and further

guidance to enhance the mentoring relationship

• Please note: This course is adaptable for locally contextualised case studies to

reflect the context of the organisation, contact the Management Development Unit

to discuss your organisation’s needs



organisations

• Contact the Management Development Unit for more details 02 9844 6136 or HETI-

[email protected]

Audience

• Finance representatives

• Business managers


Learning outcomes

Mentors

• Identify key personal attributes and skills required to be an effective mentor

• Recognise the phases of a mentoring relationship to guide the mentorship

• Utilise tools and frameworks to conduct effective mentoring discussions

• Be confident in approaching the mentoring engagement

• Recognise the value of being a mentor to own professional development

Mentees

• Recognise the value of mentoring in personal development

• Identify key personal attributes to being an effective mentee

• Appreciate the key factors that make for a successful mentoring relationship

• Recognise the phases of a mentoring relationship

• Enter the mentoring relationship with great clarity on areas of focus

NSW Health organisation establishes mentoring program

Launch session of mentor and mentee training

Participant led mentoring sessions

HETI supports mentors via interactive webinars


The People Management Skills Program offers an

integrated approach to building skills and knowledge

in people management, to effectively support teams

and positively manage challenging situations.

It is recognised that managing and leading a team

is an important skill required by all NSW Health

managers. This program supports the development of

managerial capabilities and leadership skills.

The two-day workshop allows for practical

application and simulation of skill development,

supporting managers to explore and consider a range

of management styles and approaches relevant to

their roles.

• Through case studies participants plan, practise

and role play critical workplace conversations

• Participants explore common workplace

management challenges and identify how to

utilise tools and resources available to them to

support their practice. This includes developing a

thorough understanding of the NSW Health Code

of Conduct

• Participants are introduced to behavioural models

to assist them to recognise and identify their own

communication and behaviour styles and their

teams

• Participants explore the concept of empowerment

and use of authority in order to understand how

and when to utilise these dynamics

• Participants learn to examine positional and

personal power, reflecting how they see

themselves and how their teams may see them in

order to strive for high performance

PEOPLE MANAGEMENT SKILLS PROGRAM (PMSP)

Skilled people managers contribute to creating healthy working environments that enhance patient care, staff wellbeing and effectively-run health services.

“ I felt that the course offered a chance to reflect on current team values and behaviour. It was great to hear from other colleagues in WNSWLHD about their experiences and what they were doing to make changes to their workplaces. I now have people in my network I can contact if I need to implement similar changes.”

Western NSW Local Health District

participant, May 2018

ENROL NOW



Duration • Up to 6 months

Elements


• Enrolments are accepted twice each year. All NSW Health organisations are

notified prior to enrolments opening

• Workshops are delivered at the request of NSW Health organisations or

participants can enrol in a centralised course


[email protected]

Audience

• NSW Health managers

• Staff acting in management roles or staff in a managerial development pathway

• NSW Health project managers

Learning outcomes

• Demonstrate skills to coach and mentor

• Successfully manage change in line with the organisation’s values

• Exemplify advanced communication skills and effectively build relationships to

initiate and undertake critical conversations

• Apply conflict resolution skills to reach a mutually acceptable solution

• Formulate strategies to influence and negotiate in the health context

• Prepare, present and facilitate an idea for change

• Apply the principles of emotional intelligence to effectively lead and build teams

Skill development

Prescribed curriculum

Feedback

Goal setting and action planning for workplace

8 online eLearning modules

Self-paced completion throughout course duration

Participants supported by line manager, NSW Health Organisations and HETI

Informal presentation of key points from final report

Certificate of completion received

Two day face-to-face workshop

Online Modules

Workplace action plan implementation

Half-day workshop Completion


The workshop assists NSW Health staff to understand

how the NSW Health CORE values can be utilised

as an everyday tool. The workshop empowers NSW

Health staff to take responsibility to initiate important

workplace conversations, identify mutually acceptable

solutions and bring about positive change to improve

workplace culture.

Participants explore the NSW Health CORE values

reflecting their alignment with their own personal

values. They learn about effective team cultures and

high performing teams, exploring on how these traits

can be implemented in their own teams.

Throughout the workshop participants engage in

conversations using the CORE Chat tool. These

activities assist with the process to plan and initiate

an exploratory conversation. The tool is designed

to support workplace conversations that are pro-

active and forward focused. Role plays and scenarios

are used to develop participants’ confidence to

implement this tool.

CORE CHAT: OUR VALUES IN ACTION

Providing the skills to build a positive team culture by enacting the NSW Health CORE values.

ENROL NOW




Elements • Half day face-to-face workshop





[email protected]

Audience• All NSW Health staff members

• Any employee wishing to deepen knowledge of the CORE values and contribute

to a harmonious working environment

Learning outcomes

• Apply the NSW Health CORE values to support high performance teams and

positive workplace culture

• Identify and model behaviours in the workplace that support the NSW Health

CORE values

• Demonstrate communication skills that enable positive interactions when giving

and receiving feedback

• Apply the CORE Chat tool to engage in solution-based mutually acceptable

conversations

• Undertake an impromptu conversation, being mindful of the NSW CORE values

and key communication skills required

“ I believe this session was the most beneficial course so far that I have attended working for Health. I witnessed all staff at the course open and embrace the information and feel they would all use this empowerment in their workplace. I felt totally empowered at the end.”

Illawarra Shoalhaven Local Health District participant, May 2018

“ Overall, the content provided in the CORE chat workshop is extremely relevant to my job. The CORE chat tool provided is essential for me to facilitate positive conversations in my workplace to improve communication and workplace culture. During the workshop interactions between groups and colleagues was helpful as it promotes positive outcomes and can be applied to daily work/life experience.”

Western Sydney Local Health District participant, April 2018


This course supports managers to interpret team

dynamics and understand their roles in leading

cultural change. Managers develop improved

communication skills and learn how to create team

cohesion by inspiring and engaging staff in the

purpose and mission of the organisation.

Participants are introduced to theories of

engagement and human resource models to

assist them to evaluate current team performance.

Participants then assess the current values dominant

in their team and actively work with other managers

to generate ideas and solutions for change. Utilising

this knowledge, managers are encouraged to set an

action plan for their return to the workplace and lead

cultural change with increased staff engagement in

the NSW Health CORE values.

CORE CHAT FOR MANAGERS

Prepares managers to develop teams who live the NSW Health CORE values; builds on knowledge and skills gained through the CORE Chat: Our Values in Action workshop.

“ All education on CORE values and these workshops in particular are beneficial to my becoming a better manager. There is always room to enhance my knowledge and improve my skills, thus benefiting and improving the culture of the workplace.”

Murrumbidgee Local Health District

participant, May 2018

“ I felt the workshop was a good follow up to the CORE Chat: Our Values in Action workshop and am now much more reflective and thoughtful about interactions. I have a better understanding of the need to plan for CORE chats.”

Western Sydney Local Health District

participant, March 2018

ENROL NOW









[email protected]

Audience• NSW Health managers or staff acting in a role with people management

responsibilities

Learning outcomes

• Demonstrate CORE values in everyday leadership and management of team

• Modify team culture by applying practical strategies to further progress CORE

values in the workplace

• Collaborate with other managers on the challenges of change management and

share examples of effective actions

Course Requirements

• It is a pre-requisite that managers attend the CORE Chat: Our Values in Action

workshop as this workshop builds on established knowledge


MANAGEMENT SOLUTION SERIES: STRATEGIC TIME MANAGEMENT

Be more effective. Achieve more. Create an efficient work environment.

The Strategic Time Management course is designed

to help NSW Health employees feel empowered

in their time management strategies to achieve

workplace productivity. Good time management

skills are important in increasing efficiency and

effectiveness within NSW Health organisations, as

well as improve staff wellbeing.

This course examines common workplace time

consuming activities. Participants develop planning

strategies to accurately evaluate time required for

tasks. Relevant skills in influence and negotiation

are built to appropriately manage other people’s

expectations of their work priorities.

Participants actively engage in workplace scenarios

and role play conversations to rehearse appropriate

responses and solutions to everyday situations.

Facilitated group discussion enables participants to

explore topics such as removing clutter, effectively

organising workspaces and utilising resources

available to NSW Health employees. The course also

provides strategies to deal with a number of common

workplace ‘disruptions’, including phone calls, emails,

meetings and unexpected conversations which

interrupt workflows.

ENROL NOW









[email protected]

Audience



• Employees who may be moving into a role with management responsibilities

Learning outcomes

• Assess current time usage

• Clarify objectives and prioritise tasks relevant to role

• Develop strategies to manage procrastination

• Carefully schedule time leading to increased productivity

• Utilise resources for greater workplace efficiency

• Apply principle of self-care and personal wellbeing to effectively manage

priorities and responsibilities

“ The workshop gave me an insight on how to manage procrastination and to prioritise tasks more efficiently. I really like the idea of “eating your frog” first.”

HealthShare NSW participant, May 2018

“ It provided new strategies and useful methods to identify better ways to use my time. It will assist in undertaking the more difficult tasks sooner rather than later. A good course to undertake.”

Justice and Forensic Mental Health Network participant, April 2018


Through facilitated activities participants learn how

to design, organise and conduct effective meetings.

Case studies are used to explore the preparation

required when convening or attending a meeting,

including developing an agenda, reviewing invitation

lists, meeting venues and appropriate governance

requirements.

Participants also discuss common issues arising in

meetings and key types of disruptive behaviour.

Through simulated exercises participants are provided

with the strategies to manage these behaviours in a

respectful manner.

Participants also learn strategies required to

effectively chair a meeting and actively contribute

during meetings.

MANAGEMENT SOLUTION SERIES: PURPOSEFUL MEETINGS

Are meetings necessary and effective? Organisations and employees must communicate to be successful. Meetings should be purposeful, planned and professional.

“ It provided great insight into the importance of meetings and how time limited people are. Strategies were provided to deal with different personalities and how to ensure the meeting is kept on track.”

Justice and Forensic Mental Health Network participant, May 2018

“ I found the workshop helpful. It was interesting putting a dollar value to time spent in meetings and to ensure they are more productive with less time wasted.”

Western NSW Local Health District participant, May 2018

ENROL NOW



Duration • 1 day

Elements • Face-to-face workshop





[email protected]

Audience



• NSW Health staff who organise and/or attend meetings and would like to

increase productivity of meetings

Learning outcomes

• Recognise different types of meetings, their uses and opportunities to effectively

contribute

• Be able to successfully chair a meeting

• Develop communication skills relevant to various roles

• Implement strategies to manage challenging behaviours of meeting participants

• Apply project management skills to ensure follow up and evaluation of meetings


In this course NSW Health managers gain positive

skills and strategies to grow collaboration and respect

within their teams. Managers learn how to lead teams

who can effectively communicate and confidently

resolve conflict in the workplace. Participants are

encouraged to reflect on their attitudes towards

conflict, understanding how it can create a positive

opportunity for growth and cultural change.

The course considers why conflict exists and how

our beliefs, values and culture can cause different

reactions in a situation. Through activities and

facilitated discussion, participants are provided with

the opportunity to deepen their understanding of

conflict. This leads to increased skills in leading and

managing teams to work through workplace conflict.

Participants explore the importance of effective

communication when addressing conflict through

problem solving activities to learn how to pro-actively

create a conflict resilient workplace. The focus of

this workshop is for managers to build positive

relationships and strong communication with high

levels of trust within their workplaces. Managers are

encouraged to learn through simulated activities

how to grow conflict resilient teams, adopt early

intervention strategies and develop tools to intervene

in conflict to enable appropriate responses.

MANAGEMENT SOLUTION SERIES: POSITIVELY RESOLVING WORKPLACE CONFLICT

Managers are responsible for proactively encouraging all staff to address conflict in the workplace and be a catalyst for change, creating a respectful and open workplace.

“ It was excellent to discuss this topic with other Managers. As we are all bound by confidentiality. I felt supported and gained useful knowledge that I can use with my team.” Illawarra Shoalhaven Local Health District

participant, April 2018

“ This course helped me to reflect on my opinions and attitudes towards conflict and its causes. It has also given me different management strategies I can use the next time an issue arises.” Illawarra Shoalhaven Local Health District


“ I found it great to be able to discuss with other managers possible ways to deal with conflict and recognize that conflict is part of all departments. I plan to use these skills to resolve conflict rather than avoiding it because it is uncomfortable. I found this course extremely valuable to do at the beginning of my management career and would recommend that other new managers in particular would attend to assist with the transition from clinician to management.”

Northern NSW Local Health District


ENROL NOW



Duration • 1 day






[email protected]

Audience• NSW Health managers


Learning outcomes

• Formulate and implement a constructive approach to workplace conflict

• Cultivate a growth mindset and a collaborative approach to constructively resolve

conflict

• Explain the nature and origins of workplace conflict

• Approach workplace conflict as a positive and creative experience in managing

team relationships

• Develop a toolkit of practical strategies to implement in the workplace


Refine emotional intelligence skills to enhance individual performance, teamwork and culture; leading in turn to quality patient outcomes.

MANAGEMENT SOLUTION SERIES: EMOTIONAL INTELLIGENCE IN PRACTICE

This course offers managers the opportunity to

deepen concepts and practical application of

emotional intelligence in the workplace. Participants

receive a leader/manager profile analysis to reflect on

their management style. This is applied throughout

the workshop to explore how emotional intelligence

can continually be developed.

This active workshop requires participants to

engage in and reflect on their capabilities, skills and

knowledge to effectively communicate, accurately

perceive emotions and use emotionally intelligent

behaviours in their daily management. Managers

are introduced to a range of tools including growth

mindset principles and mindfulness strategies to

bring increased ability to identify the impact of own

emotions on others and model emotionally intelligent

behaviours.

Participants build the capability to:

• Interpret the impact of emotions in individuals,

workplaces and health settings

• Identify, appreciate and manage emotions in

others to improve team dynamics and outcomes

• Promote development of emotional intelligence in

others to increase their awareness and abilities

• Use emotional intelligence to maximise team

outcomes and develop a positive, productive

culture and manage emotion.

ENROL NOW



Duration • 1 day






[email protected]

Audience• NSW Health employees currently in management roles or team leader roles


Learning outcomes

• Define emotional intelligence and its application to management in NSW Health

• Articulate the importance of emotional intelligence in managing, building and

maintaining effective teams

• Apply emotional intelligence and growth mindset approaches to analyse and

improve team communication and performance

• Moderate own emotions with an active awareness

• Apply emotional intelligence principles to deliver effective feedback

“ The workshop provided me with an updated perspective on emotional aspects of the workplace and how unseen forces can be at play in many of our daily interactions. It helped me personally and the openness of the workshop allowed a level of comfort that is often lacking in other training situations.”

NSW Health Pathology participant, May 2018

“ The workshop has definitely helped me reassess my emotional intelligence. It has allowed me to reflect on my current approach towards people’s emotions as well as my own. It was good to have the time to reflect and think of what strategies I can utilise to improve the way I manage my team members and their wellbeing at work.”

eHealth NSW participant, April 2018


NSW HEALTH LEADERSHIP PROGRAM

Builds individual, team and system-wide leadership capacity in achieving outcomes for patients and bringing about transformational change.

This program enables collaboration with executives

and clinicians. There are a range of immersive learning

experiences and resources, including action learning

teams focused on identified local strategic priorities,

small group leadership development work, workshops,

readings and online instruments.

Participants are selected from a wide cross section

of NSW Health and there are a mix of people in

management roles as well as clinicians. It is crucial

to the program structure for clinicians and managers

to be working alongside each other on strategic

leadership challenges.

The program grows the sustained capability of

clinicians, managers and executives to advance State

Health Plan priorities and tackle the most critical

strategic challenges locally.

Combining adaptive and collective leadership

concepts with a relational-oriented approach enables

challenging issues to be explored and interventions

undertaken while maintaining respectful relations and

recognising others’ contributions.

ENROL NOW



Duration• 9–12 months implementation

• 24 months sustainability

Elements• Pre-work for the workshops

• 7 day face-to-face workshops



organisations and implemented on an individual organisation basis

• Contact the Leadership Unit for more details 02 9844 6166 or

[email protected]

Audience • Managers and clinicians

Learning outcomes

• Engage in leadership action to assist in the achievement of outcomes for

excellent patient care and service delivery

• Practice self-development activities to grow personal leadership capability

• Collaborate with people from the work environment and build relationships to

progress complex strategic challenges

• Partner and collaborate with internal and external stakeholders across

professional boundaries to enhance inter-professional problem solving and

generate innovative solutions

• Participate in adaptive, relational and collective leadership action to anticipate

and effectively address complex challenges to positively transform the system

Course requirements

• No formal entry requirements for this course

“ As individual groups, trust and engagements were formed. At times, topics were uncomfortable to discuss, but I pushed through it and glad that I did. Thank you for making me stronger. Thank you facilitators – you were all fantastic!”

Participant, NSW Health Leadership Program, December 2016


FACILITATION CAPABILITY ACCREDITATION PROGRAM (FCAP)

Facilitation capabilities enable workforce development, career progression, staff retention and are key to creating a ‘good place to work’. They ultimately support the ongoing provision of person-centred, safe and effective care in health organisations.

FCAP is based on the NSW Health Facilitation

Standards (see HETI.NSW.GOV.AU). The program

supports the development of best practice facilitation

skills for utilisation in the NSW Health workforce.

The Standards are operationalised by three ‘Bands’

representing facilitation context: simple (Yellow),

complicated (Blue), and complex (Black).

FCAP is made up of two components:

Facilitator Accreditation – formal recognition of

existing facilitation capability at the Yellow, Blue,

or Black Band. Accreditation pathway is tailored to

experience and Band placement is through validated

self-assessment.

Facilitation Development – facilitation skills

development for simple contexts for those new

to facilitation and skills building for experienced

facilitators in complicated and complex contexts.

Example facilitation activities by Band:

Yellow Band – Simple

• Skill and competence development

• Learning (in the workplace) and practice-

based inquiry

• Individual effectiveness

• Practice improvement/development

• Quality improvement

Blue Band – Complicated

• Peer review

• Service evaluation and improvement

• Culture change (micro to systems)

• Team effectiveness

• Leadership (micro to systems)

• Innovation/creativity

• Ways of working

• Conflict resolution/mediation

Black Band – Complex

• Knowledge translation

• Inquiry, evaluation and innovation

• Strategic planning

• Culture change (macro)

• System effectiveness

• Integration (assisting others to integrate

others’/all agendas) of all aspects (micro to

systems)


Duration

• Facilitator accreditation – dependent upon the number and length of facilitation events; each NSW Health Facilitation Standard must be observed twice

• Facilitation development – two day Core Skills workshop and one/two day Band specific workshops

Elements

• Facilitator accreditation occurs through observation in real-life, ‘on-the-job’ facilitation activities, evaluated against the NSW Health Facilitation Standards

• Face-to-face and experiential learning, on-the-job application; collaborative workshops and group activities; feedback and evaluation; and a community of practice – networking with participants from diverse health settings


• Facilitator accreditation occurs in situ, during individual’s facilitation activities

• Facilitation development workshops are delivered throughout the year at the request of NSW Health organisations or participants can enrol in a centralised course

• Apply through My Health Learning or contact the Leadership Unit for more details 02 9844 6166 or [email protected]

Audience• Health professionals

• Other roles with experience and/or interest in facilitation

Learning outcomes

Facilitator Accreditation• Demonstrate facilitation capability within the Band being assessed (Yellow, Blue, Black) as

applied in the NSW Health system

• Demonstrate familiarity with and application of the NSW Health Facilitation Standards

• Insightfully use reflective practice during and after facilitation to amend and improve facilitation, as well as to describe facilitation intent

Facilitation Development ProgramsCore Skills• Explore the tools and techniques used in facilitation that enhance individual and group learning • Apply learnings from the program through self-reflection and evaluation of own performance • Grow self-insight into immunity to change• Identify an improvement goal (one big thing) and develop safe to fail experiments for the

duration of the program

Yellow Band• Practically develop sustainable skills and transferrable knowledge• Identify participant needs and learning styles• Support and maximise continuous improvement of self and others

Blue Band• Create an immersive and experiential learning environment• Create own, authentic facilitator style • Engage in regular reflective practices

Black Band• Co-create an environment that assists participant groups to do their best thinking • Identify group needs and understand the implications of those needs • Dynamically support and guide complex thinking


The program develops future leaders who foster

cultures of excellence, innovation and collaboration

to ensure the delivery of safe, high quality healthcare

to patients, families, carers and communities within

NSW. Participants are able to identify emerging

healthcare opportunities and challenges to

proactively pursue strategies for improved service

delivery within NSW Health.

The program is targeting:

• NSW Health staff with a minimum of two years’

work experience, this includes but is not limited

to a health manager (HM 1), administrative

officer (AO6), information technician (Computer

Programmer Years 1-5), wards person and clinical

support officer (level 3)

• Aboriginal or Torres Strait Islander participants.

Four positions on the program have been

identified for this purpose.

The program will:

• Develop aspiring leaders

• Profile your emerging talent

• Discover hidden capabilities

• Build your organisation’s succession plan.

Development placements are a central component

of the program and enable learning in the workplace.

Participants can remain in their existing role and

undertake placements within a range of business

functions.

Placements range from a minimum of four weeks to

a maximum of six months. The number, length and

location of the placements are dependent on both

the participant and NSW Health organisation needs.

The learning modules in year one of the program

include the Diploma of Leadership and Management

(BSB51915). Year two focuses on areas including

driving innovation, positive results, empowerment,

shaping culture and connecting networks.

THE NEXT GENERATION OF LEADERS AND MANAGERS WITHIN NSW HEALTH PROGRAM

The Next Generation of Leaders and Managers within NSW Health Program facilitates the development of future managers with demonstrated leadership and management capability.

ENROL NOW



Duration • 24 months

Elements

• Pre-work for the modules

• Four-week to six-month work placements

• Eighteen-day face-to-face learning modules


• Workshops are delivered within NSW


[email protected]

Audience • Those seeking health manager roles

Learning outcomes

• Critically reflect on work practice, management style and organisational culture

drawing on contemporary leadership and management theory


• Demonstrate people management skills to effectively operationalise strategy

• Lead and participate in development activities within peer learning groups,

providing constructive, specific feedback in a timely manner

• Demonstrate effective communication, seeking ideas and feedback as required

• Build appropriate rapport through dialogue with patients, their families, carers

and other internal/external stakeholders

• Use open ended and high order questions to identify key issues, elicit other

points of view and clarify understanding

• Apply a personal approach to leadership, defining personal style, strengths,

behaviour and values

• Demonstrate an understanding of the broader health system including the role

of Boards, Ministry of Health, Statutory Health entities and different executive

members and Chief Executives

• Employ high level writing skills evidenced in briefs, project plans, reports and

ministerial responses

• Plan, lead and undertake work requiring a team approach to delivery

Course requirements

• A centralised approach where NSW Health organisations can identify staff to

undertake an individualised capability evaluation process which incorporates

an online capability evaluation, a behavioural interview and group exercises

facilitated by HETI with representatives from each participating NSW Health

organisation

• NSW Health organisations are provided with all results to inform their decision of

which staff to endorse for the program. All participants receive a development

report to inform their professional development


Recognised experts, thought leaders and researchers

are sourced to present and provoke dialogue on

focused health-related topics. The events are

designed and shaped to the NSW Health context and

to meet a health leadership strategic intent.

Invitations are distributed to NSW Health Chief

Executives to nominate staff for the various events:

• Executives, senior clinicians, senior non-clinicians

and senior managers

• Those with a role in shaping service delivery

through their ability to influence the way in which

leadership is practiced within the organisation

• Identified current and emerging leaders in the

organisation

• Clinical and non-clinical leaders or emerging

leaders that the executive would like to develop

by exposing them to new ways of thinking or

encourage to actively engage in creating new

ways of working.

Each event is designed to address a current issue

or topic significant to leadership in the health care

context. Past topics have included the impact of

social media, digital disruption, the lived experience,

mindful compassionate leadership, and leading across

genders, generations, and cultures. Presenters are

sourced from leaders and subject matter experts in

NSW Health, academia, the corporate sector, and

consultancy, aiming to highlight relevant research and

best practices and generate debate. HETI co-designs

the events with NSW Health organisations.

LEADERSHIP QUARTER EVENTS

These events provide a forum for executives, senior clinicians and non-clinicians to discuss health leadership related topics.

ENROL NOW



Duration • Quarter-day to full-day events

Elements • Face-to-face workshops


• Events are scheduled throughout the year within NSW


[email protected]

Audience • Executives, senior clinicians, senior non-clinicians and senior managers

Objectives

The events enable participants to:

• Engage with recognised experts on various leadership issues that are current to

NSW Health

• Discuss and debate current thinking and emerging trends in leadership practice

• Participate in a forum for executives, senior clinicians, senior non-clinicians and

senior managers to connect, share, and learn from each other

• Apply the theories and concepts underpinning the NSW Health Leadership

Framework to the local context

Course requirements

• No formal entry requirements for this course

“ I found all the speakers to be raw and real and it was great to hear real life examples. Excellent event. Keep running them.”

Participant, Leadership Quarter Events, June 2017

“ The presentations were engaging, meaningful and relevant – insightful – I got practical tips for implementing theoretical constructs.”

Participant, Leadership Quarter Events, June 2017


The program provides a best practice and high

impact development opportunity to cultivate

contemporary finance executives. Having grown

beyond traditional financial custodianship, innovative

finance leaders must develop skills in strategy,

collaboration, leadership and operations using

industry expertise and global connectivity.

The program focuses on the changing functions and

roles for the future Chief Financial Officer (CFO). It

emphasises partnering skills, leadership skills, people

management and informed decision making, putting

the patient first.

Strategies and tools are explored to improve financial

leadership within NSW Health and develop a pipeline

of talent ready to take on new responsibilities.

Participants engage in activities to develop a critical

awareness of their strengths, behaviours, values and

attitudes to cultivate a personal leadership brand.

NSW HEALTH EXECUTIVE FINANCE PROGRAM

Workforce needs change at a rapid pace. The Program provides executive finance staff with the capabilities required for the 2020 financial workforce, embracing complex problem solving, critical thinking, creativity and people management.



Elements

• Pre-work for the workshops

• Two work placements

• Face-to-face workshops


• Workshops are delivered within the Sydney Metropolitan area


[email protected]

Audience• NSW Health Tier 2, Tier 3 and Tier 4 Finance Managers and

Senior Finance Executives

Learning outcomes

• Identify and articulate the demands, capabilities and accountabilities of a Senior

Finance Executive, including displaying high level business acumen; ability to lead

and develop the business performance and strategy; and manage an effective

team/business unit/organisation

• Develop the ability to work strategically across boundaries internal and external

to NSW Health, competently operating in the globally complex and adaptive

system of finance

• Display the ability to engage with staff, patients, service users, carers and

families of all backgrounds, enabling person-centred care within an effective

organisational culture

• Develop relationships and partner with a diverse range of executives across

NSW Health to work within a whole of health approach, considering NSW State

government priorities, global and national finance trends and key policy drivers

• Display political and systemic astuteness, awareness and insight, to take

appropriate action to reduce risks and make courageous decisions when

necessary

• Lead people, the organisation and manage change, to create environments which

foster innovation and develop sustainable solutions across the system

Course requirements

• No formal entry requirements for this course. Participation in the NSW Health

Executive Finance Program is open to NSW Health finance staff only and is

subject to applicants’ Chief Executive endorsement


The program builds a pool of executives who may be

considered suitable for future senior executive and

Chief Executive positions within NSW Health.

Participants are Tier 2 Senior Executives, Tier 3 Senior

Managers and high potential Tier 4 Managers in

executive team roles that are responsible for leading

several direct reports and senior professional staff.

The NSW Health Senior Executive Development

Program ensures the learning and development needs

of participants are identified and supported, whilst

enabling adaptive system capacity to be built.

The program incorporates core components,

concurrent with individualised learning pathways.

Participants develop a dynamic development plan

and performance agreements during each placement

to grow executive presence.

NSW HEALTH SENIOR EXECUTIVE DEVELOPMENT PROGRAM

The Program aims to build a cadre of NSW Health senior executives with the capability to operate effectively in a broader range of senior roles within a complex and adaptive NSW Health system.

“ This is the best course that I have ever been part of. I really enjoyed the learning set – it was challenging and definitely stretched me! Thank you for the effort and consideration that goes into the course. I really valued the experience; it is such a privilege to be in this course.”

Participant, NSW Health Senior Executive

Development Program, May 2017

ENROL NOW




Elements

• Pre-work for the workshops

• Two work placements

• Face-to-face workshops


• Workshops are delivered within the Sydney Metropolitan area


[email protected]

Audience • NSW Health Tier 2, Tier 3 and Tier 4 Managers and Senior Executives

Learning outcomes

• Articulate clearly the demands and accountabilities of a Senior Executive and

Chief Executive role, including leading the development of strategy, managing

an effective executive team, shaping organisational culture and managing

organisation performance

• Manage the responsibilities of individual executive portfolios and demonstrate

the ability to work across boundaries for the development of integrated systems

• Engage with staff, patients, service users, carers and families of all backgrounds,

enabling person-centred care within an effective organisational culture

• Partner across the system, working within a whole of health approach taking into

account NSW State Government priorities, national trends and policy drivers

• Demonstrate political awareness, insight, and taking appropriate action in the

political environment

• Critically assess the balance between innovation and sustainability across the

system


• Demonstrate high level management capability and business acumen

• Demonstrate confidence in strategic leadership and courageous decision-making

• Take actions that make the aspirations of NSW Health a reality, together with the

leadership mindset required for work in a complex adaptive system

• Demonstrate a critical awareness of a personal approach to leadership, defining

personal style, strengths, behaviour, values and attitudes

Course requirements

• No formal entry requirements for this course. Participation in the NSW Health

Senior Executive Development Program is open to NSW Health staff only and is

subject to applicants’ Chief Executive endorsement


The alumni network hosts a series of events to

facilitate interconnectedness and collaboration across

NSW Health organisations. The network supports the

practice of adaptive leadership and applies learnings

from the program. Participation in the network assists

the alumni throughout their careers.

The network builds on learnings from the program to

further enhance leadership development by exploring

relevant topics including:

• Governance, working with Boards and

Government Ministers

• Strategy and policy - implementation,

development, evaluation and system performance

• Risk assessment, identification and management

• Organisational development and culture -

workforce planning and employee engagement

• Negotiation and influencing - essential skills for

executive level negotiation

• Capital asset planning and clinical redesign

• Data analytics

• Impact of disruptive technology

NSW HEALTH SENIOR EXECUTIVE ALUMNI NETWORK

A forum for alumni from the NSW Health Senior Executive Development Program and NSW Health Executive Finance Program, to maintain professional networks and foster collaboration and ongoing executive development.

“ The most valuable part of the alumni event was the discussion stimulated by the guest speaker. I feel this continued the high intellectual standard set by the course and sustains the environment that brought the group together.”

Participant, NSW Health Senior Executive

Development Alumni Network, April 2018

All of these courses are statewide funded and suitable for

NSW Health employees.

For further information please contact HETI.

Management Development Unit

• Phone: 02 9844 6136

• Email: [email protected]

Leadership Unit

• Phone: 02 9844 6166

• Email: [email protected]

CONTACT

48

LINKEDIN.COM/COMPANY-BETA/1287274

TWITTER.COM/NSWHETI

FACEBOOK.COM/NSWHETI

Documents

LEADERSHIP AND MANAGEMENT PROGRAMS · 2018-08-30 · leadership and management programs contemporary workforce development solutions where innovation drives excellence in education