Leadership and Change Management:

A conversation2:15 – 3:15 PM

4/28/2017

The Plan• Things we don’t usually talk about, but are very important if we are to lead effectively– Service– Building in Dissent– Communication– Responsibility– Power– Commitment– Authenticity

4/28/2017

Case Study• Y.V. is given the task of re‐doing the night call schedule after two residents unexpectedly left the program leaving the resident workforce short‐staffed.

• Y.V.’s challenge is to come up with a schedule that the residents will accept

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Servant Leadership

20%

80%

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What are the needs of the great leader?

ServiceGifting

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Case Study• Because of increased competition from the “University 

Program”, a residency program comes up with a new time‐intensive initiative to recruit residents to the program that involves more one‐on‐one interaction between current residents and applicants

• One of the senior residents, V.F. actively and vehemently argues against the plan because they have not heard evidence that it will work given the cost of the effort. V.F. has a reputation for being “an obstructionist”.

4/28/2017

Effectively Building In Dissent: On the Path to Change

Idea People Barrier People

Action People Priority People

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Change Management

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CommunicationComm‐uni‐cation

• Cation– AN ACTION TAKEN

• Comm– TOWARDS

• Uni– ONE, UNITY, COMMON GROUND

4/28/2017

Attributes of Effective Communication• OPEN

– information can flow without barriers• HONEST

– all that is said is believed to be the truth• COMPLETE

– all that needs to be said at the time is said• RESPONSIBLE

– takes into account that there is an audience

4/28/2017

• OPEN– How freely does information flow? What barriers are present to communication? How can they be lessened?

• HONEST– How truthful are the things that are said? What prevents the truth from being spoken? 

• COMPLETE– Is everything that needs to be said, said? What is left unsaid and why?

• RESPONSIBLE– Is there ownership for the communication? All the way around, or only partially?

4/28/2017

“A”.

Got it. “B”.

4/28/2017

“A”. Is that what you heard?

“B”. Is that what you said?

4/28/2017

“A”.

Got it. “B”.

Are these guys for real???

4/28/2017

You said “A” and she heard “B”.  I don’t think you’re communicating.

4/28/2017

“A”.

Got it. “B”.

4/28/2017

I hope I did everything I could to prepare everyone for the meeting 

today.

4/28/2017

Additional Considerations• Listening

– Stingy (Automatic/past‐based) vs. Generous (Intentional/future‐based)

• Point and Purpose• Clear• Concise• Precise4/28/2017

Listening – Stingy vs. Generous• Stingy Listening

– Assessments– Personal– Looking good– Utility– Confirmation– Resignation

• Maintains the status quo

• Generous Listening– Commitments– Partnerships– Belonging and Ownership– Contribution and Service– Inclusion and Openness– Possibilities of What Can be 

Accomplished• Creation and 

Transformation

From  David Zelman, Ph.D., Transitions Institute – www.transitionsinstitute.com4/28/2017

If I Can, You Can: Transformation Made Easy

4/28/2017

Additional Considerations• Listening

– Generous vs. Stingy• Point and Purpose 

– Is your purpose generous or stingy??• Clear• Concise• Precise4/28/2017

Accountable & Responsible• Accountability is the burden of responsibility

• Responsible is to experience ownership– Author, choreographer, producer, director, creator, manufacturer, maker, inventor, originator, architect, instigator, designer, draftsperson, ringleader, mastermind, conceiver

4/28/2017

How Responsible Do You Want To Be?

4/28/2017

Power and Responsibility

VictimIneffective

LazyDependentInjuredPrey

UnsuccessfulHopelessUselessFailure

Worthless

PowerfulSuccessfulEffectiveInfluentialPotentGreat

WinnersVictors

ImportantLeadersValuable

4/28/2017

The Pyramid of Relationships

DEDICATION

CONCERN

INTEREST

APATHY

COMMITMENT

4/28/2017

Authenticity• Mind, Body, Intellect, and Spirit• When we are at our most authentic, we are at our most vulnerable; hence, our fear of vulnerability is what limits our authenticity

4/28/2017

The Great Leaders• Are in service to their agenda• Recognize dissent as a necessary conversation• Are great communicators• Experience themselves as responsible and powerful

• Are committed (or at least dedicated)• Are authentic

4/28/2017

YOUR LEADERSHIP QUESTIONS

4/28/2017