LEADERSHIP 2010LEADERSHIP 2010Strategies to Future-Proof the IT Strategies to Future-Proof the IT Organization: Essential Skill Sets Organization: Essential Skill Sets

for the Re-Invented CIOfor the Re-Invented CIO

Dennis Gendron, Vice President, Communication and Information Dennis Gendron, Vice President, Communication and Information Technologies & CIO, Tennessee State UniversityTechnologies & CIO, Tennessee State University

QUIZQUIZ

If IT meets its service goals (SLA’s), providing If IT meets its service goals (SLA’s), providing satisfactory client support, a robust network, satisfactory client support, a robust network, and reliable access to institutional data, thenand reliable access to institutional data, then

a) Everyone will love us.a) Everyone will love us.

b) We will be respected as the reliable b) We will be respected as the reliable backbone of the institution.backbone of the institution.

c) We will be candidates for reorganization and c) We will be candidates for reorganization and downsizing.downsizing.

Answer: CAnswer: CWe will be candidates for reorganization or We will be candidates for reorganization or downsizing.downsizing.

IT is expensive.IT is expensive.

If IT is running smoothly, it does not need a vice If IT is running smoothly, it does not need a vice president and so many staff.president and so many staff.

IT can operate more responsively in academic IT can operate more responsively in academic affairs, where expert help is available from affairs, where expert help is available from CS/BIS/etc. faculty.CS/BIS/etc. faculty.

IT can operate more cost-effectively in business IT can operate more cost-effectively in business affairs, where budget experts are available.affairs, where budget experts are available.

What We Ordinarily Do #1: ERPWhat We Ordinarily Do #1: ERP

ERP Leveraged Across the Institution: Project ERP Leveraged Across the Institution: Project ManagementManagement

Business Process Analysis: Human Resources, Business Process Analysis: Human Resources, Procurement…Procurement…

Application of Technology to Enterprise ProcessesApplication of Technology to Enterprise Processes

Enterprise-Wide Project Management (MS Project)Enterprise-Wide Project Management (MS Project)

““Let-Mikey-Do-It” Projects--International IBM Conference, Let-Mikey-Do-It” Projects--International IBM Conference, Call Center, RFP’s, SearchesCall Center, RFP’s, Searches

What We Ordinarily Do #2: DATA What We Ordinarily Do #2: DATA (MIS)(MIS)

MIS Leveraged Across the Institution: Business MIS Leveraged Across the Institution: Business IntelligenceIntelligence

University Strategic Plan, Academic Master Plan, University Strategic Plan, Academic Master Plan, Facilities Master Plan, Academic Prioritization, ETC Facilities Master Plan, Academic Prioritization, ETC

BI in TBRBI in TBR

What We Ordinarily Do #3: Ed TechWhat We Ordinarily Do #3: Ed Tech

Ed Tech Leveraged Across the Institution: Ed Tech Leveraged Across the Institution: Technology IntegrationTechnology Integration

IT as Market Differentiator--Governor’s Challenge IT as Market Differentiator--Governor’s Challenge

Social Networking Across the EnterpriseSocial Networking Across the Enterprise

Boutique IntegrationBoutique Integration

Know the Edge and Sell It.Know the Edge and Sell It.

What We Ordinarily Do #4: Plan, What We Ordinarily Do #4: Plan, Implement, Evaluate, Revise . . .Implement, Evaluate, Revise . . .

P-I-E-R Leveraged Across the Institution: P-I-E-R Leveraged Across the Institution: AssessmentAssessment

SLA’s SLA’s

Network Stats, Call Center Log Data, SurveysNetwork Stats, Call Center Log Data, Surveys

Quantitative Value-Added AssessmentQuantitative Value-Added Assessment

Use of Assessment as Driver for RevisionUse of Assessment as Driver for Revision

What We Ordinarily Do #5: Money What We Ordinarily Do #5: Money

Money Management Leveraged Across the Money Management Leveraged Across the Institution: Revenue Generation/Expense ReductionInstitution: Revenue Generation/Expense Reduction

Generate Revenue: Grants, In-Kind, Partner Value-AddsGenerate Revenue: Grants, In-Kind, Partner Value-Adds

Reduce Expenses: Virtualization (Server, VCL, VDI), Reduce Expenses: Virtualization (Server, VCL, VDI), Power and AC, Creative Reorganization, Contract Power and AC, Creative Reorganization, Contract Negotiations, Off-Year EquipmentNegotiations, Off-Year Equipment

PR: Track It, Monetize It, Publicize ItPR: Track It, Monetize It, Publicize It

What We Ordinarily Do #6: Avoid What We Ordinarily Do #6: Avoid Bad Stuff in ITBad Stuff in IT

ABSIT Leveraged Across the Institution: Protect the ABSIT Leveraged Across the Institution: Protect the EnterpriseEnterprise

Prosecute the plan for RIAA, MPAA, ETC protection for Prosecute the plan for RIAA, MPAA, ETC protection for students. students.

Become the PII/Red Flag omniscient resource.Become the PII/Red Flag omniscient resource.

Prosecute the disaster-recovery and business-continuity Prosecute the disaster-recovery and business-continuity projects.projects.

CIO = Creative INSTITUTIONAL CIO = Creative INSTITUTIONAL OfficerOfficer

1.1. Enterprise PlannerEnterprise Planner

2.2. Enterprise EvaluatorEnterprise Evaluator

3.3. Enterprise InnovatorEnterprise Innovator

4.4. Enterprise Enterprise Leader Leader