Leader coaching model overview right management

Leader Coaching Overview

© Right Management 2014. All Rights Reserved.

Leader Coaching - Overview What is Right Management’s approach to coaching?

Right Management leader coaching practice provides unmatched flexibility and support to

organizations who seek to support their HR Strategies with best in class development of key

leaders.

With global reach and capabilities, Right Management is the world leader in high quality coaching

services bringing with it a rigorous process that matches the right coach with the individual and

organizational need, while bringing consistency of delivery and outcomes to our clients across

their footprint.

Our approach is business-oriented and solution-focused. Right’s Coaching Model is based on

research and best practice. All of Right’s coaches are trained to provide quality and consistency in

their coaching through skillful use of the Right Coaching Model. While employing the Right

Coaching Model, Right’s coaches can specifically tailor the coaching to the needs of the individual

leader, regardless of level and organizational culture.

THE RIGHT MANAGEMENT COACHING MODEL

Align with the Organization: Preparing

the Foundation A core tenet of our

approach is to involve the coaching

program Administrator, Leader’s Manager

and other stakeholders early and

integrally to the process. These

individuals provide critical contextual

data on the situation and set parameters

for better matching.

Design the Coaching Plan: Creating

Awareness and Planning As coaching

commences, 3-way dialogue between

Coach, Leader, and Leader’s Manager

ensures alignment and facilitates goal

setting. Assessment, feedback, and

development planning are all

cornerstones of our process.

Accelerate Performance: Achieving

and Measuring Success Steps include

“coaching to the plan” and “measuring

results” to facilitate evaluation of success

for the leader and how value adds up for

the organization.



Coach Matching - How does Right identify

the coaches for each of our leaders?

o The research, our experience and review of

best practices show that the coach/leader

relationship is the most important factor (up

to 50% of the success) in determining the

successful outcome of the coaching.

o To identify the best possible coach match

and to ensure the best outcomes, it is

crucial for Right Management to understand

the organizational culture, the business

strategy and the goals for the leader. We

ensure that we have a solid understanding

of background and critical success factors

through interviews with your coaching, HR

or OD sponsor and the sponsoring manager

when possible. We work closely with you to

understand the leader’s development needs

as well as personality and learning style to

help us determine potential coach match.

This is critical to providing a strategic

match. We will typically provide two (or

three) bios for consideration by you and the

coach. We ask the leader to interview the

potential coaches. We can provide an

interview tool to assist leaders with possible

questions they might consider asking a

coach. At times, the HR sponsor and

leader’s manager may also wish to interview

the coaches as part of the selection process.

Coaching Resources – What are your

coaches’ qualifications?

o At the heart of our success is our ability to

draw upon a vast pool of experienced,

talented coaches. We believe that the best

coaches have a combination of

competencies, including business

experience, knowledge of adult learning and

the psychology of what helps people grow

and change, as well as a deep

understanding of systems and

organizations. For coaching at the strategic

level, our coaches need to have coached for

a minimum of 8 years and our professional

coaches have a minimum of 500 coaching

hours of experience; our master coaches

have a minimum of 1,500 coaching hours of

experience. Many of our coaches also have

additional coaching training and

accreditation by the International Coach

Federation (ICF) and/or other ICF-

accredited coach training programs. Our

coaching team includes coaches who are

certified psychologists with strong business

backgrounds.

Coaching focus - Do you provide remedial

and developmental coaching support?

o Our focus is on the leader development. It

is the area where we can best support

organizational goals and key outcomes for

the clients we serve.

Coachee - What levels within an organization

does your coaching best support?

o Director level and above, to include C-suite.

Length of programs - What is the duration of

the coaching work you provide?

o Our coaching assignments typically range

from 6-12 months.

Assessments – Does Right Management

conduct assessments as part of the coaching

process?

o Yes. Right Management has a robust

assessment practice and integrates best in

class assessments into its coaching

approach. Right Management Coaching

can seamlessly incorporate assessment

tools that are already in use or preferred by

your organization. We may recommend the

use of supplemental assessment(s), as

appropriate for the individual coaching

needs. Right Management will work with

your team as part of the launch process to

define assessments to be used for coaching

engagements.

Technology - What role does technology play

in our coaching practice?

o To support our client’s needs for flexibility in

delivery Right Management deploys the

latest in secure technology with high quality

video and audio for coaching that will

include virtual delivery. We are a high touch

oriented firm and will design solutions to

meet the unique needs of the individual and

organization to seamlessly blend face to

face or virtual delivery techniques that will

create the right experience and drive the

desired outcomes.

Reporting - What reporting capabilities do

you offer?

o Right Management has the ability to provide

key stakeholders with access to reports that

track multiple engagements as they

progress through the 6- 12 month coaching

process. Our Coaching Management System

offers clients a consolidated report outlining

key milestones for each coaching

assignment. It can be an important tool in

managing outcomes and assessing progress

at a high level and is useful when managing

coaching assignments across a large

geography. As an option Right Management



can provide thematic analysis of data

collected from a large number of coaching

assignments to identify organizational

issues and spot trends. This is done while

maintaining the strict confidentiality

between coach and coachee.

Commitment to Quality

o Our philosophy is one of client focus and

long term relationships. The only way we

are able to attain this is by a commitment

to quality in our approach, design and

delivery of coaching services. We are

continuously improving and refining our

approach. Client feedback and Right’s

Quality Assurance Program for Leader

Coaching ensure consistency in quality,

standards and service, wherever we are

delivering solutions to our clients.

Success criteria – What have you found to

be some of the keys to a successful coaching

partnership?

o It is important that we come to understand

the client’s culture and leadership priorities

o It is equally important that the client and

Right Management align around a coaching

process and protocol

o Alignment around outcomes

o Shared internal lessons learned

o Leadership’s commitment to coaching

o Agreement to ongoing conversations and

business reviews

o Meeting with key leaders between the

organizations

WHY RIGHT MANAGEMENT?

Right Management’s Leader Coaching solution

is achieved through our combined coaching

expertise and unique consulting vantage point.

We are change and effectiveness consultants

at the organizational level and at the individual

level. We coach individuals but we view Leader

Coaching as a strategic talent management

initiative.

Utilizing our global footprint and 500+

business-savvy Coaches who are recognized

experts in the field, we deliver coaching with

on-the-ground resources and consistent

delivery wherever our Clients are.

World-class coaching techniques are supported

by innovative tools, giving clients a clear line-

of-site for optimizing leadership potential and

ROI. For example, our Coaching Management

System offers Clients a web-based system to

better manage coaching programs and

resources with utilization and progress reports,

quality metrics, and ROI measurement.

CONTACT:

Lisa Tintner

Business Development Consultant

Right Management

525 W. Monroe, Suite 1500

Chicago, IL 60661

United States

Phone +1.630.247.9291

[email protected]



Right Management Leader Coaching

Leader Level Definitions

EXECUTIVE/ C-SUITE LEADERS

These are the very most senior leaders in the company, representing the C-suite. They are overall

responsible sustaining the highest level of shareholder value and while reporting directly to the

CEO, are also accountable to the Chair and the Board of Directors for setting the direction of the

organization and ensuring it is executed properly.

STRATEGIC LEADERS

These senior executives are responsible for creating the organization’s mission, vision, and

executing on the company’s strategic direction. They include new leaders to the organization or

people newly promoted to larger Executive Roles. The coaching focus is on their strategic view and

its impact on the organization, building and sustaining alignment with the strategy, and tackling

systemic, cultural and environmental issues. Coaching assignments typically include executive skill

building, development of the senior team, and the leader’s work/personal issues.

DEVELOPING LEADERS

These people are currently in leadership roles and need to enhance their leadership effectiveness,

or are individuals who have changed their role and need to develop additional competencies. They

include new leaders to the organization or people promoted to new and increased roles. The

coaching focus is on examining success factors, changing specific behaviors, meeting existing

challenges, altering current outcomes, enhancing interpersonal skills and addressing ‘here and

now’ observations for development.

EMERGING LEADERS

These are high-potential individuals who may be new to leadership roles, are being groomed for

higher-profile positions, or have been identified as “leaders of the future.”

The coaching focus is on exposure to new concepts, understanding the organization, improving

personal and professional insight, social awareness and skill building.

Documents

Leader coaching model overview right management