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You may have heard lately some CMMC staffers
speaking enthusiastically about something called
the Latino Lending Initiative (LLI) —a program
designed specifically for the Spanish language
borrower. The initiative is a joint CMMC venture
with Freddie Mac (FHLMC). This project is
being piloted out of the Rancho Cucamonga office
and will focus specifically on Southern
California’s Inland Empire (Eastern Los Angeles
County, Riverside County and San Bernardino
County).
The LLI’s formal rollout, which has a target date
of April 1, 2005, will include advertising in local
Latino media outlets. With Freddie Mac's
guidance and assistance, we have met with a
number of nonprofit organizations including the
California Association of Realtors and the
National Association of Hispanic Real Estate
Professionals with the specific intent of working
with Latinos in Spanish; both verbally and in
documentation. Although legal instruments
recorded in this country need to be written in
English, we will now be providing to our
members Spanish-language descriptions and
explanations of their loan documents.
To supplement the initiative’s success, we will use
bilingual loan originators, sales-support staff,
coordinators, and closers. Freddie Mac has hired a
local Latino marketing company to develop
materials in Spanish language and "in culture.”
They have also hired a web designer to develop a
multi-tiered website that will be partially bilingual
and partly Spanish language only. In addition, we
are hiring a call center with a bilingual staff to
assist our Loan Consultants at our Rancho office.
This call center will be used to
gather basic information as well
as distribute first-time
homebuyer packages (in
Spanish) to members and answer
servicing questions.
The Latino market is huge
(approximately 4 million people
in our initial target area alone)
and largely underserved. A
recent study done by CUNA
reports that 88 percent of
Latinos wish financial institutions
would offer more services with their specific
interests in mind. The demand from the credit
unions is growing, and as this initiative is being
put together we are getting more calls about it
from credit unions from all over the country. The
LLI is a solid opportunity to expand our Retail
Channel credit unions by a significant margin. In
Southern California alone, some credit union’s
memberships are up to 75 percent Latino. These
members are, on average, excellent credit risks,
and their membership has a highly positive effect
on credit unions.
1HOSS Round Up - March 2005
HOSS Round UpMarch 2005
AA monthly newsletter presented by HOSS -Homeownership Solutions / monthly newsletter presented by HOSS -Homeownership Solutions / VVolume 20olume 20
Latino Lending Initiative on HorizonWill Start in Southern California
CMMC’s secondary marketing associate vice president Jim Monachino addresses a meeting of the LatinoLending Initiative at CMMC’s office in Rancho Cucamonga, California.