LAHORE DEVELOPMENT AUTHORITY - LAHOREeproc.punjab.gov.pk/BiddingDocuments/50484955/4948/... · award of contract. ... - GE RJ-45 Mgmt Port (Minimum 01) - GE SFP Ports (Minimum 08)

LAHORE DEVELOPMENT AUTHORITY - LAHORE

PROPOSAL

SAP/ ERP Implementation

Lahore Development Authority.

“Provision of Network Connectivity for

Web Service Testing and

Banks Integration”

September 2017

TORs

“Provision of Network Connectivity for Web

Service Testing and Banks Integration”

Lahore Development Authority

TABLE OF CONTENTS

LIST OF ACRONYMS ..................................................................................................... 3

1. PROJECT OVERVIEW. ......................................................................................... 4

2. DESCRIPTION OF WORK..................................................................................... 5

3. TIME LINES. .......................................................................................................... 5

4. SCOPE OF WORK. ............................................................................................... 5

5. COMPLIANCE TO SPECIFICATION. .................................................................... 6

6. VENDOR/ COMPANY/ FIRM ACCEPTANCE CRITERIA ..................................... 6

7. REQUIREMENTS/ SPECIFICATIONS .................................................................. 7

7.1. LOT # 01: REDUNDANT WAN (INTERNET) CONNECTIVITY ............................ 7

7.2. LOT # 02 : NETWORK SECURITY APPLIANCES REQUIREMENT: ................... 8

7.3. LOT # 03 : ROUTING & SWITCHING APPLIANCES REQUIREMENT: ............... 9

7.3.1. BRANCH ROUTER SPECIFICATIONS: ............................................................ 9

7.3.2. SWITCH, LINK AGGREGATION/ OTHER EQUIPMENT: ................................ 10

8. ISP – TERMS & CONDITIONS ............................................................................ 11

9. ISP - PENALTY CLAUSES.................................................................................. 15

10. GENERAL TERMS AND CONDITIONS .............................................................. 16

11. INTERNET SERVICE PROVIDER (ISP) PROFILE : ........................................... 21

11.1. COMPANY’S DETAIL ....................................................................................... 21

11.2. TOP TEN CUSTOMER(S) LIST ........................................................................ 21

11.3. ISP TECHNICAL/ ADMINISTRATIVE SUPPORT ............................................ 22

12. HARDWARE VENDOR/ FIRM PROFILE: ........................................................... 22

12.1. COMPANY’S DETAIL ....................................................................................... 22

12.2. HARDWARE VENDOR TOP FIVE CUSTOMER(S) LIST ................................ 22

13. FORMAT FOR FINANCIAL PROPOSALS:......................................................... 23

13.1. LOT # 01: REDUNDANT WAN (INTERNET) CONNECTIVITY - FINANCIAL.. 23

13.2. LOT # 02 : NETWORK SECURITY APPLIANCES - FINANCIAL: ................... 23

13.3. LOT # 03 : ROUTING & SWITCHING APPLIANCES - FINANCIAL: ............... 24

13.4. IMPORTANT NOTE: ......................................................................................... 24

13.5. REPLY SLIP ..................................................................................................... 25

Network-Engineer/LDA-SAP-BANK/160917 P a g e 2 | 25

LIST OF FIGURES & TABLES

Figure 1: Proposed Connectivity Model ............................................................4

Table 1: Scope of Work - Categories/ LOTs ......................................................5

Table 2: Required Services/ Hardware ..............................................................6

Table 3: Redundant WAN (Internet) Connectivity Requirement ......................7

Table 4: Firewall Specification ...........................................................................8

Table 5: Router Specification .............................................................................9

Table 6: Switch, Link Aggregation, Other Equipment Specification ............. 10

Table 7: ISP Profile ............................................................................................ 21

Table 8: Top Ten ISP Customer(s) ................................................................... 21

Table 9: ISP Technical/ Administrative Support ............................................. 22

Table 10: Hardware Vendor Profile .................................................................. 22

Table 11: Hardware Vendor Top 05 Clients ..................................................... 22

Table 12: Financial – LOT # 01 - Internet Bandwidth ...................................... 23

Table 13: Financial – LOT # 02 - Hardware Firewall ....................................... 23

Table 14: Financial – Lot # 03 - Routing & Switching Appliances................. 24

Table 15: Reply Slip .......................................................................................... 25


LIST OF ACRONYMS

AS Authorized Signatories

CIR Committed Information Rate

CSC Client Satisfactory Certificates

GST General Sales Tax

IS Internet Services

ISP Internet Service Provider

JE Joint Enclosure

LOI Letter of Intent

Mbps Million Bits Per Second

MRTG Multi Router Traffic Grapher

NOC No Objection Certificate

OFDF Optical Fiber Distribution Frame

OFC Optical Fiber Cable

OTC One Time Charges

PKR Pakistani Rupees

PO Purchase Order

P-to-P Peer to Peer

PQP Post Quarterly Payment

QoS Quality of Services

QR Quoted Rates

SEA-ME-WE South East Asia-Middle East-Western Europe (Submarine Cable

Name)

SLA Service Level Agreement


1. Project Overview.

The purpose of the document is to provide the glimpse over the proposed network

connectivity model between LDA Data Center and three banks i.e. MCB, HBL and Allied

Bank, for business application accessibility. The connectivity will be done through

leased dedicated Fiber Optic Cable by utilizing VPN (Virtual Private Network) links/

services. Ultimately, concerned branches of the banks via dedicated Fiber Optic Line,

would be able to access the specific server stack of SAP/ ERP applications. The

diagram of proposed Network Connectivity Model is as follows;

Figure 1: Proposed Connectivity Model

Owning to this proposed Network Model, connectivity attributes like security and

encryption of data, reliability or accessibility of applications, scalability and speed would

be achieved efficiently.


2. Description of Work.

Lahore Development Authority (LDA) invites sealed bids from distributors/ vendors/

sellers/ firms for supply of hardware/ software/ services. Single stage two envelope

procedures will be followed for this procurement, sealed Technical and Financial

proposal will be submitted by the distributors/ vendors/ firm. Initially technical bid will be

opened and evaluated. In case of qualifying the technical bid, financial bid of the

technically qualified bidder will be opened. Financial bid of technically disqualified

vendor will be returned unopened.

3. Time Lines.

Publication of Tender : -10-2017

Bid Submission Deadline : -10-2017

Opening of Technical Proposal : -10-2017

4. Scope of Work.

The proposed work has been segregated into three following Categories/ Lots.

Sr. # . LOT. #. DESCRIPTION

A. Lot # 01 : Redundant WAN (Internet) Connectivity

B. Lot # 02 : Network Security Appliances

C. Lot # 03 : Routing & Switching Appliances

Table 1: Scope of Work - Categories/ LOTs

Responding Vendor/ Firm/ Seller is allowed to bid for any of the above mentioned

category / Lot. Responding Vendor/ Firm/ Seller may bid for more than one category.

Responding Vendor/ Firm/ Seller is requested to clearly mention the categories, they

are bidding for, on the main envelop of the proposals. Evaluation will be done

separately for each category.


5. Compliance to Specification.

The responding Vendor/ Firm/ Seller will submit technical and financial proposal for the

items listed having detailed specifications as mentioned below. Responding

Organization should not propose any kind of refurbished/ End of Sales/ End of Life

Hardware equipment/components in their proposals. The equipment/ hardware supplied

by the supplier shall be box packed brand new and complete with all respect (Brand

new Equipment/ Deices Certificates to be provided by the supplier). Responding

Organization should clearly indicate the duration of delivery of equipment after the

award of contract.

Following are the required Services/ Hardware and their specification are mention

below.

Sr. # . LOT. #. DESCRIPTION

A. Lot # 01 : Redundant WAN (Internet) Connectivity

B. Lot # 02 : Network Security Appliances

C. Lot # 03 : Routing & Switching Appliances

Table 2: Required Services/ Hardware

Responding Organization should provide Technical specifications of their quoted

services/ hardware / software. Moreover, detailed specification may also be attached for

the quoted hardware item. Variation on the higher side is only acceptable. Variation on

the lower side or below specification will be rejected straight away.

6. Vendor/ Company/ Firm Acceptance Criteria

Principle office must be in Pakistan from last 05 years.

Must be Authorized Distributor/ Partner/ Reseller for quoted brand.

Professional Tax Certificate of Current Year.

Manufacturing Authorization Letter from Principal.

Must provide ISO certificate for the quoted brand.

Not Black Listed in Any Public/ Private Organization.


7. Requirements/ Specifications

7.1. Lot # 01: Redundant WAN (Internet) Connectivity Requirement

BANDWIDTH REQUIREMENTS FROM ISP

Sr.#

Requirements Particulars Description Compliance

Yes / no

1.

Required Bandwidth

(Downstream & Upstream)

5 Mbps

Guaranteed CIR (Committed

Information Rate) Bandwidth is equally

required over Primary, Secondary and

Ternary Links/ Medias.

2. ISP’s Requirements

Primary Media/ Link

Primary Media Should be Fiber Optic

Cable.

Secondary Media/ Link

Secondary Media Should be the Same

(Fiber Optic Cable)

Ternary Link Wireless (P-to-P) with the Same

Bandwidth/ CIR.

IP Pool Pool of 16 Nos. Real/ Public IPs

3. SLA Detail Up-Time

Minimum Uptime/ SLA Must be 99.50

%. It is Preferred to Provide 99.70% by

ISP/ Firm.

Table 3: Redundant WAN (Internet) Connectivity Requirement


7.2. LOT # 02 : Network Security Appliances Requirement:

HARDWARE FIREWALL / NETWORK SECURITY APPLIANCE

Sr.#

Equipment Detail Particulars Description Compliance

Yes / No

1. Hardware Firewall

(Quantity 01)

Internal Storage 120 GB

Interfaces

- USB Port (Minimum 01)

- Console Port (Minimum 01)

- GE RJ-45 Ports (Minimum 08)

- GE RJ-45 Mgmt Port (Minimum 01)

- GE SFP Ports (Minimum 08)

Latency (64 UDP Packets)

3 µs

Supportive Features

- Firewall Throughput 16 Gbps or higher

- Concurrent TCP Sessions Min. 6 Million

- IPsec VPN throughput Minimum 14 Gbps

- Firewall Policies Minimum 10,000

- SSL-VPN Throughput Minimum 400 Mbps

- IPS Throughput i.e. 3.5 Gbps or Above

- SSL Inspection Throughput 3 Gbps

- SSL Encryption and Decryption on the box

without any additional hardware.

- Application Control Throughput 7.5 Gbps

- Threat Protection / Antivirus Throughput

2 Gbps

- Based on ASIC Technology

- Family of Products that attains NNS

Recommended NGFW Certification.

- Support Virtual Firewall

- Encryption (IPSEC/SSL) and Content

Inspection should be Performed o

dedicated ASIC.

- Support Active Directory, DNS, LDAP,

RADIUS, TACACS+, Policy Base Routing.

- Performed Load Balancing i.e. Volume

Base, Session Base, Source Destination.

- Support Web Application Firewalling, Data

Leak Prevention, Web Proxy, and FTP.

- Support Operating in Transparent and

NAT/R Mode Simultaneously.

- Good Rating in Gartner Report in

Enterprise Firewall.

- Managed with CLI and GUI

Origin Europe, America

Warranty

01 Year Comprehensive.

Including Bundle i.e. Threat Prevention, Anti-

Spam, Botnet IP and Domain Blocking, IPS,

Antivirus, Web Filtering, VPN etc.

Table 4: Firewall Specification


7.3. LOT # 03 : Routing & Switching Appliances Requirement:

7.3.1. Branch Router Specifications:

BRANCH ROUTER SPECIFICATION

Sr.#


Yes / No

1. Branch Router

(Quantity 01)

Default Memory

(Control/ Service / Data Plane) 4 GB or Above

Default Flash

Memory 4 GB or Above

Aggregate

Throughput 300 Mbps or Above

Interfaces

- Onboard WAN/LAN Ports (03 or Above)

- SFP Based Ports (02 or Above)

- External USB Slot (01 or Above)

- USB Console Port Mini (01 or Above)

Supportive

Features

- Support VPN, Firewall, NAT, IPv4, IPv6

Routing Protocols i.e. RIP, EIGRP, OSPF,

BGP, PBR, IPSLA, IKE, IPSec etc.

- Support encapsulation protocols i.e. GRE,

802.1q, PPP, MLPPP and PPPoE.

- Support switched Ethernet ports,

Application Visibility, QoS, WAN

Optimization etc.

Power Supply Dual Power Supply


Warranty 01 Year Comprehensive.

Including Security Bundle/ Licenses etc.

Table 5: Router Specification


7.3.2. Switch, Link Aggregation/ other Equipment:

BRANCH SWITCH SPECIFICATION

Sr.#


Yes / No

1. Branch Switch

(Quantity 01)

10/100/1000 Port 48 Ports

Uplink Interface 02 SFP or Above

Flash Memory 64 MB or Above

DRAM 256 MB

Processor 600 MHz

Management Interface

- USB (Type-B) (Minimum 01 or Above)

- 10/100 Ethernet (Minimum 01 or Above)

IOS Software Image

CISCO ISO LAN Base

Supportive Features

- Maximum Active Vlan Support (512 or

Above)

- UP-Graded Version of IOS

- Including All Necessary (Standard)

Accessories i.e. Power Cord etc.

-


Warranty

01 Year Comprehensive or as per

OEM.

2.

Device i.e. MicroTik Hardware OR any Other Equipment for Internet Links

Aggregation.

(Quantity 01)

- Including All Parts, Accessories and Items

- 01 Year Comprehensive Warranty

3. Extra – Equipment/ Devices/ Modules

(Quantity - )

Any other Equipment/ Device/ Modules

that deem appropriate for establishment

and successful completion of this

setup.

Table 6: Switch, Link Aggregation, Other Equipment Specification


8. ISP – TERMS & CONDITIONS

8.1. Five (05) Mbps dedicated Internet Bandwidth is required from Internet Service

Provider (ISP) over Fiber Optic Cable for Lahore Development Authority, Johar

Town, Lahore. Committed Information Rate (CIR) / Bandwidth is required over Fiber

Optic Cable (Primary and Secondary Links) whereas ternary link on wireless

bridges.

8.2. A subnet of 16 Nos. static routable IP addresses (Live/ Real IPs) is also required

along with internet bandwidth from Internet Service Provider (ISP).

8.3. To keep the internet connectivity up to its maximum extent and running, Services

Level Agreement (SLA) uptime should be 99.50 (It is preferred to provide >99.70%

SLA).

8.4. Currently, LDA (Lahore Development Authority) is also using Internet Bandwidth from

another ISP (i.e. may called ISP-I). Therefore, the aggregation and merging of both

the internet links will be the responsibility of selected ISP (Newly Selected ISP i.e. may

called ISP-II) / Vendor/ Companies. Moreover, hardware vendor/ firm will also

participate in this task and support ISP to finalize this task. Technical resources of

the ISPs/ Vendors/ Firms will be involved in installation, configuration and testing of

the same.

8.5. The internet connectivity from Primary to Secondary and then ternary link must be

auto-swapped in case of any fail-over.

8.6. The IS (Internet Services) provided by the ISP / Firm must support all kind of error-

free network traffic (data loss, no latency & jitter etc.) including Voice, Data and

Video Streaming etc. Furthermore, the services must be high speed, astonishingly

fast, superior quality, reliable, highly stable and secure by all means.

8.7. ISP/ Firm must provide Network Traffic Support i.e. Managed VPN(s) Services,

DNS (Domain Name Server), Web/ Mail Servers, Data, Voice, Video Streaming and

QoS (Quality of Services) features etc.


8.8. The detail/ information about the buried media (Fiber Optic Cable) must be provided

by the Internet Service Provider (ISP)/ Firm.

8.9. All civil work e.g. installation, excavation, digging (soft & hard), curing, tunneling,

configuration and testing of the Fiber Optic Cable within the premises of LDA or

otherwise will be the responsibility of the ISP/ Vendor/ Firm.

8.10. Installation of UPS and Electrification for the installation of Wireless Bridges (as

Ternary Link) will be the responsibility of the Internet Service Provider (ISP)/ Firm.

Moreover, execution of electrification work and installation of electric equipment for

energizing the network devices from the existing electrification system of building

must be take place under supervision of concerned engineer of EME Directorate-

LDA.

8.11. Indoor/ Outdoor UTP/ STP Cable laying through PVC Pipe or Ducting etc. will the

responsibility of Vendor. The cabling must be proper tagged/ numbered according

to industrial standards and there should not be any hanging or uncovered wire.

Furthermore, Installation of I/O, Crimping, Patch Panel, Rack, Switches and related

equipment / devices must also be the liability of Vendor.

8.12. The ISP/ Company will be responsible for installation/ setting-up of the

equipment/ devices i.e. ODF (Optical Fiber Distribution Frame), JE (Joint Enclosure)

and Media Convertor etc.

8.13. The ISP /Firm will also fix the cemented tags or path indicators at the route(s) of

Fiber Optic Cable installed within the premises of LDA office in order to avoid any

damage to the cable.

8.14. Rehabilitation of all the damaged cable routes (in case of any construction or

building expansion work within the premises of LDA) will be the responsibility of

ISP/ Firm without charging any cost. Moreover, the ISP/ Firm will also provide ONE

Year cost free maintenance services for the same.


8.15. ISP (Internet Service Provider) must ensure/ guarantee the redundant routes to

the Internet services i.e. Multi Peering Routes / any alternative routes that will

provide certain access to the internet in case of any problem with ISP’s connection

to ensure the 99.5 % uptime.

8.16. The ISP/ Firm must be Licensed Service Provider. The ISP/ Firm must have at-

least Five (05) Year Experience of Industry Grade Internet Services Implementation/

Provision. (Document/ Proof Attached)

8.17. If the problem existed in Internet Services could not be resolved telephonically,

the ISP/ Firm must send its well conversant IT Engineer/ Expert for troubleshoot

and solve the problem within 04 hours.

8.18. Internet Service Provider must inform Lahore Development Authority (Network

Staff – Directorate of Computer Services) at least One (01) Week ahead prior to any

monthly maintenance schedule or Twenty Four (24) hours ahead prior to

unscheduled emergency maintenance.

8.19. The ISP/Vendor must have its own Fiber Optic Cable (Document/ Proof

Attached). The ISP must have Centralized Trouble Ticketing Tool for Call Logging.

ISP / Firm must have NMS (Network Monitoring System) support by Qualified &

Experience Engineers/ Technical Team.

8.20. ISP/Firm must provide CSC (Client Satisfactory Certificates) from at least Four

(05) Clients each for minimum Two (02) Years.

8.21. The ISP/ Firm should be able to provide online usage report through web that will

show historical and real-time performance of the Internet Services. The ISP must

provide a usage report i.e. MRTG (Multi Router Traffic Grapher) that can be

accessed directly by Network Staff of Lahore Development Authority.

8.22. ISP/ Firm will also provide fortnightly report(s) to the Network Staff of LDA

regarding Internet utilization, performance and usage analysis.


8.23. The detail of the logs regarding Internet Services’ downtime will be exchanged

with the Network Team of Lahore Development Authority by ISP/ Firm.

8.24. The ISP/ Firm must maintain the strict secrecy of the information regarding

Lahore Development Authority deployment Plan etc.

8.25. PQP (Post Quarterly Payment) of the utilized Internet Services will be made and

the mode of payment will be PKR (Pakistani Rupees).

8.26. RC (Rate Contract) will be valid initially for ONE YEAR from the date of issuance

of PO (Purchase Order). However, it can be further extended subject to the

performance of the ISP (Internet Service Provider).


9. ISP - Penalty Clauses

9.1. In case of complete break-down /dis-connectivity of internet services (Primary and

Secondary links go down). A fine of Rs. 1000 per hour will be imposed/ levied.

9.2. If an average internet speed goes down to 30 % against total bandwidth/ Mbps for 2

consecutive hours then Rs. 250/ per hour will be deducted from Internet Payment. If

internet speed goes down 50 % against total bandwidth/Mbps for 2 Consecutive

hours, the clause mentioned above will be invoked on per hours basis.

9.3. Timeline for the execution and completion of the Project is 3 to 4 week after the

issuance of PO (Purchase Order). A surcharge of 5000 PKR/- per day will be levied

in case of any delay.

9.4. The dedicated line/ service over Fiber Optic Cable or wireless so provided to LDA

will not be utilized by any other party/ firm/ person etc. during the period of contract

agreement between the first party (LDA) and second party (ISP/Firm). In case of

non-compliance the erstwhile clause, legal proceeding will be initiated against the

ISP/Firm under the relevant provision of law.

9.5. Incomplete tenders, containing over writing, ambiguous, unclear information, will not

be entertained. If it is found, the bidder concerned will be disqualified.

9.6. The Project will not be subcontracted, sub-leased or subscribed from other Service

Provider(s)/ Firm/ Person etc.

9.7. The Purchase Committee / Competent Authority can accept or reject any one or all

tenders without assigning any reason.

9.8. Minimum contract termination period is One Month. The Purchase Committee/

Competent Authority of LDA can terminate the contract via prior One Month

termination notice without conveying any reason.


10. GENERAL TERMS AND CONDITIONS

10.1. The QR (Quoted Rates) should be in PKR (Pakistani Rupees) inclusive of all

taxes including GST, duties, carriage, handling etc. Per visit charges for support

and maintenance will also be provided with the bid. Moreover, quoted rates must

be clearly legible, duly signed by Authorized Signatories (AS).

10.2. The client may at any time, by written notice to the contractor with the permission

of competent authority, instruct the contractor to alter, amend, omit, add to or

otherwise change any part of the work.

10.3. Vendors/ ISP will conduct a thorough survey of the sites (LDA Data Center and

Concerned Branches of the Banks i.e. MCB, HBL & Allied) regarding the setting-up

VPN connectivity/ provision of network connectivity through Fiber Optic Cable,

before participating in bid process. Moreover, the vendor/ bidder will also conduct

the detail survey regarding existing network infrastructure and traffic for better

understanding for the execution of this project. After completing this exercise and

information gathering, vendor will submit a comprehensive survey report including

project installation plan (project methodology, resources and project activities along

with duration), network infrastructure design, devices/ equipment specification etc.

along with proposal to Network Staff of Directorate of Computer Services.

10.4. All quotations must be reviewed to ensure that the technical requirements are

met. Therefore, each bidder should adhere to the technical requirements sated in

TORs. Only bidder who meet the technical requirements shall be considered in the

evaluation of Financial Proposal. Any submission which fails to meet the defined

requirements will be disqualified.

10.5. The Vendor shall provide alternative of same capacity equipment in case of any

faulty equipment till the repair/ replacement. Or if there is any permanent fault in the

equipment, that will be replaced by new equipment of the same / advance model of

the same capacity/higher not less than the capacity of unit supply in any case.


10.6. The equipment/ hardware supplied by the supplier/ vendor shall be brand new

and complete with all respects. The devices/ equipment proposed by the vendor

must be compatible to the existing Network Infrastructure. Moreover, the technical

staff of the vendor/ company/ ISP shall be involved in installation, configuration and

testing of same equipment provided (If required).

10.7. Execution of electrification work and installation of electric equipment for

energizing the network devices from the existing electrification system of building

must be take place under supervision of concerned engineer of EME Directorate-

LDA.

10.8. The Supplier shall provide such packing of the Goods (equipment/ devices) as is

required to prevent their damage or deterioration during transit to their final

destination.

10.9. The bidder should ensure while installation or working on project, day-to-day

functioning of official work and existing network setup/ connectivity should not be

disrupted.

10.10. The responding Vendor/ Firm/ ISP must consists a team of certified

professionals/ technical resources. ISP/ Firm must have at least 01 CCIE (R&S) and

01 CCNP certified resource during installation, configuration and deployment of the

project.

10.11. Tenderers are advised to study all technical and commercial aspects,

instructions, forms, terms and specifications carefully in this document. Failure to

furnish all information required in the Document or submission of a bid not

substantially responsive to the Tender document in every respect will be at the

tenderer’s risk and may result in the rejection of the bid

10.12. Technical qualified staff/ personnel of vendor shall be involved in installation,

configuration, testing and commissioning of the equipment/ services provided.

Vendor/ ISP shall also provide the support and maintenance (@ per visit charges)

in case of any fault, troubleshooting of the provided equipment/ services etc.


Moreover, all required tools and tackles for completing the work as per the

specification is also the responsibility of the vendor.

10.13. The period for correction of defects in the warranty period is 05 days. In this said

tenure (05 days), vendor/ ISP/ firm will provide the substitute of the faulty/ damaged

item(s), till the provision of the same. If the supplier having been notified fails to

remedy the defects within 05 days, the purchaser may proceed to take such

remedial action as may be necessary, at the supplier’s risk and expenses and

without prejudice to any other rights, which the purchaser may have against the

supplier under the contract.

10.14. If at any time during performance of the Contract, the vendor should encounter

conditions impeding timely delivery of the equipment/ devices and performance of

services, the vendor/ firm shall promptly notify the client in writing of the fact of the

delay, its likely duration and its cause(s).

10.15. Delivery of the equipment/ devices and performance of the Services shall be

made by the vendor in accordance with the time schedule specified.

10.16. The Supplier is responsible for and obliged to conduct all contracted activities in

accordance with the Contract using state of the art methods and economic

principles and exercising all means available to achieve the performance specified

in the contract.

10.17. The vendor/ firm represents that it has the required expertise, experience and

subsisting ability to provide top quality Services to the complete satisfaction of the

Authority and undertakes that the services shall be provided only through the staff

who have the requisite expertise and experience in this regard.

10.18. The quality of the material being installed should be to the satisfaction of client. If

the equipment/ items as prescribed are not available for any reason or if the quality

of such items/ equipment available is not satisfactory, the decision of client with

regard to substituted items/ equipment will be considered final.


10.19. Office guards/ designated employees will have full powers to carry out checks on

the vendor’s employees during the course of their entry and exit in and out of the

premises of the Authority.

10.20. The vendor/ firm undertakes that it shall maintain an on-call team of technicians

equipped with mobile phones and necessary tools for dealing with emergency

situations round the clock. The vendor/ firm shall also provide to the Authority

updated on-call roster with contact numbers (mobile phones) of such technicians for

purposes of establishing immediate contact in cases of emergency.

10.21. Onsite warranty for all Hardware delivered and installed for minimum of one year

and extended as per OEM (Original Equipment Manufacturer) guarantee/ warrantee

period. In case, a part thereof or the whole equipment is found defective the same

will have to be rectified/ replaced on free of cost basis without lapse of time. In case

the equipment is not repaired/ replaced within the “Service” time quoted the

Warranty Security will be invoked without assigning any reason.

10.22. Rational timeline would be provided by the vendor/ISP regarding the supply/

deployment of services, equipment/ devices (including their manuals, guide,

documentations & software etc.), installation & configuration, Fine Tuning/ Testing/

Troubleshoot, labeling of cables etc. before starting of the work.

10.23. It will be technically examined in detail whether the equipment/ devices or

services provided by the vendor comply with the Specifications of the bidding

documents. To facilitate this, the services or goods specification will be reviewed.

Technical features/criteria of the services or goods detailed in the specifications will

be compared with the vendor's data submitted.

10.24. Client shall have the right to inspect and/or to test the Goods to confirm their

conformity to the Contract specifications at no extra cost to the Purchaser. Any

inspected or tested Goods fail to conform to the specifications, the client may reject

the goods and the Supplier shall either replace the rejected Goods or make

alterations necessary to meet specification requirements free of cost to the


Purchaser.

10.25. Timeline, manuals, guide, documentation, warranty/ guarantee details

must be handed over to the Network Staff of Directorate of Computer

Services, LDA. Warranty/ Guarantee of the equipment / devices must be

clearly defined in documented form including its parts warranty/ guarantee (if

any).

10.26. The vendor / firm will provide one year maintenance of hardware and services

provided after the successful deployment of the project.

10.27. NOC (No Objection Certificate) will only be issued after the completion of work in

all respect.

10.28. Basic necessary training of the installed equipment/ devices will be given to

Network Staff of Lahore Development Authority to troubleshoot the faults and errors

etc.


11. Internet Service Provider (ISP) Profile :

11.1. Company’s Detail

Company Detail Total Bandwidth

Sold in Pakistan Total Bandwidth Sold

Outside Pakistan

Internet Connectivity Via (Please Mention if the options is not

available in list)

Name:-

Postal Address:- Contact

Details:-

UAN,Phone,Emails:-

Asia-Pacific

SEA-ME-WE-3

SEA-ME-WE-4

SEA-ME-WE-5

Any Other

Table 7: ISP Profile

11.2. Top Ten Customer(s) List

Sr. #. Company Name

Contact Person Details with Phone, Email etc.

Bandwidth Sold

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Table 8: Top Ten ISP Customer(s)


11.3. ISP Technical/ Administrative Support

24x7x365 Coverage for Technical Support / Assistance Helpdesk Facility is required.

Structure of Technical/ Administrative Support Team and Escalation Matrix

Complaint Registration

Alert Mechanism for Informing Customers

24x7x365 Table 9: ISP Technical/ Administrative Support

12. Hardware Vendor/ Firm Profile:

12.1. Company’s Detail

Company Detail Deal in Equipment/ Devices Detail.

Name:-

Postal Address:- Contact

Details:-

UAN,Phone,Emails:-

Table 10: Hardware Vendor Profile

12.2. Hardware Vendor Top Five Customer(s) List

Sr. #.

Company / Organization

Name

Contact Person Details with Phone, Email etc.

Equipment Sold Detail

1. 2. 3. 4. 5.

Table 11: Hardware Vendor Top 05 Clients


13. Format for Financial Proposals:

13.1. Lot # 01: Redundant WAN (Internet) Connectivity - Financial

Bandwidth - Financial

Sr.#

Requirements Quantity Per MB Cost

Without Tax (Rs.)

Per MB Tax

Cost (Rs.)

Total Cost

Per MB (Rs.)

1.

Bandwidth

(Downstream & Upstream)

5 Mbps

Including Primary, Secondary & Ternary

Link

Table 12: Financial – LOT # 01 - Internet Bandwidth

13.2. LOT # 02 : Network Security Appliances - Financial:

Hardware Firewall - Financial

Sr.#

Requirements Quantity Unit Cost Without Tax

(Rs.) Tax Cost (Rs.) Total Cost (Rs.)

2. Hardware

Firewall 01

Table 13: Financial – LOT # 02 - Hardware Firewall


13.3. LOT # 03 : Routing & Switching Appliances - Financial:

Routing & Switching Appliances

Sr.#

Requirements Quantity

Unit Cost

Without Tax

(Rs.)

Tax Cost

(Rs.)

Total Cost

(Rs.)

3. Branch Router 01

4. Branch Switch 01

5.

Device i.e. MicroTik

Hardware OR any

Other Equipment for

Internet Links

Aggregation.

01

6.

Extra Equipment/

Device/ Module (If

Required)

Any other Equipment/ Device/

Modules that deem appropriate

for establishment and successful

completion of this setup.

Table 14: Financial – Lot # 03 - Routing & Switching Appliances

13.4. Important Note:

Responding organizations are welcome to add any other charges, which

they feel necessary and are not covered in the financial proposal. But

they should provide detailed justifications of adding those charges in the

technical proposal.

The Responding Organization can bid for each Lot and award will be made

against each Lot as complete. Partial bid against a specific Lot will not be

entertained.


13.5. Reply Slip

Must be Filled by ISP/ Company/ Vendor:-

Name of Company : ___________________________________________________

Postal Address : ___________________________________________________

Contact Information : ___________________________________________________

E-Mail Address : ___________________________ Date: ________________

Participated in LOTs : ___________________________________________________

Table 15: Reply Slip