KZN Department of Public Works

uMzinyathi District Office

ANNUAL REPORT TO CITIZENS2011/2012

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

Who is in charge?

MEC for Human Settlement and Public WorksMr Ravigasen Ranganahan Pillay

MEC for Human Settlement and Public WorksMr Ravigasen Ranganahan Pillay

Head of DepartmentMr A. Govender

Head of DepartmentMr A. Govender

General Manager: OperationsMr TA Mdadane

General Manager: OperationsMr TA Mdadane

General Manager: Corporate ServicesMr PW Duma

General Manager: Corporate ServicesMr PW Duma

General Manager: Property ManagementMrs S Linda

General Manager: Property ManagementMrs S Linda

Chief Financial OfficerMr J Redfearn

Chief Financial OfficerMr J Redfearn

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

Who is in charge?

Mr WG HadebeSenior Regional Manager: Midlands Region

Mr WG HadebeSenior Regional Manager: Midlands Region

Mrs NI MbathaDistrict Manager: uMzinyathi District Office

Mrs NI MbathaDistrict Manager: uMzinyathi District Office

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

Service Standard (11/12) Results Achieved

Answer your call within 5 rings Implemented a telephone system that transfers unanswered calls to available lines

Identify ourselves by name and enforce the wearing of name badges

All staff within the District wear name badges

Deal with your enquiry promptly The district implemented a complaints management system to ensure all your queries are dealt with promptly

Implement access mechanisms for people living with physical disabilities

The district office improved access by building ramps, lowered counters and disability friendly ablution facilities.

Develop an Annual Report to citizens The district office developed an Annual Report to citizens, simplified for customers.

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

Current Standard (10/11) Improved Standard (11/12)

Answer your call within 5 rings Monitor and maintain the standard

Identify ourselves by name and enforce the wearing of name badges

Monitor and maintain the standard

Deal with your enquiry promptly Monitor and maintain the standard

Implement access mechanisms for people living with physical disabilities

Monitor and maintain the standard

Develop an Annual Report to citizens Monitor and maintain the standard

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL

public works

Department:Public WorksPROVINCE OF KWAZULU NATAL