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KX-TVM50/200KX-TVM50/200 VM Integration with TDA systemVM Integration with TDA system

Chapter 5.0

VM Integration with TDA600

Panasonic Communications Co., Ltd.Panasonic Communications Co., Ltd.

Office Network CompanyOffice Network Company

Edition 1.0 16 Sep., 2005Edition 1.0 16 Sep., 2005

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General

Cable Connection

Preparation

Quick Set-up

Customize System Prompts

System Back up & Update

Subscriber Tutorial

E-mail Integration

Custom Service

Personal Custom Service

DID(DDI) Feature

Chapter 5.0

VM Integration with TDA600

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Preparation on TDA600 and TVMCable connection between TDA600 and TVM

TVM50

TVM200

TDA600 (TDA100/200)

Port 7 Port 8Port 1

VM Group port

PBXLowest port of VM group

VMLowest port

Connect lowest port for VM and lowest port of VM group for PBX

(Signal on lowest port control call on all port)

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Preparation on TDA600 side – 1/4VM port setting - 1

1. Configuration

1. Slot

EXT. card(VM connection)

Port Property

System MenuTDA600

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Preparation on TDA600 side –2/4VM port setting - 2

Change port status to OUS(out of service)

TDA600

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Preparation on TDA600 side –3/4VM port setting - 3

1

2

1. Port status: OUS (out of service)

2. Change phone type to VM(DPT)

3

3. Assign VM Unit No. & VM Port No.

44. Return port status to INS (in service)

TDA600

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Preparation on TDA600 side –4/4VM port setting - 4

Default floating number for VM group “500”

TDA600

3. Group

3-7. VM(DPT) Group

3-7-2. Unit Settings

Floating Extension No.

System Menu

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Preparation on TVM side – 1/3Initialize TVM system at 1st installation

Mode Switch

Switch position for initialization

Power ON

Power ON

Mode Switch

Power OFF

Switch position for normal operation (set-up for installation)

Confirm RUN indication blink 5 times continuously (Initialized)

Wait …… (approx. 2 min.)

1: ON 2: OFF 3: ON 4: OFF

1: OFF 2: OFF 3: OFF 4: OFF

If power is turn off at initializing or start up, system data area may be damaged in some cases.

Shutdown button Power Switch:OFFPreparing to stop OS(Linux) as same as PC

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Preparation on TVM side – 2/3Start up VM PC maintenance console

1. OFFline status at start up

2. Push “Connect” for starting set up

Main ScreenStart up Screen

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Preparation on TVM side – 3/3Preparation of Quick Set up for TDA600(4 digits EXT. number)

Initialize TVM system and reset all settings to the default values

Default of EXT. number length for TDA600 is 4 digits

Maximum mailbox number

TVM200: 1022

TVM50: 62

Change to 4 digits for System Manager Mailbox and Message Manager Mailbox number

(Different digits cannot be mixed.)

Main Screen

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Quick Set up

This feature allow you to create mailboxes for several extensions(including import EXT.name for each mailbox), automatically at once.

This feature support you to set up the following basic parameters quickly and easily.

System Security

PBX Environment

Mailbox Edit

Port/Trunk Setting

Time SettingTVM200TVM50

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Quick Set up – 1/3Install TVM System by automatic set up ( - Start )

Utility Quick Set up

Automatic Set up “default password”, “permission” …..

Main Screen

Quick Set-up Screen

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Quick Set up – 2/3Install TVM System by automatic set up ( - Change Length of Extension number )

Default of EXT. number length for TDA600 is 4 digits

Automatic Set up “PBX type”, “Integration method”, Make Mailbox, Import EXT.(Mailbox Owner) Name …..

Quick Set-up Screen

Quick Set-up Screen

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Quick Set up – 3/3Install TVM System by automatic set up ( - Complete )

Automatic Set up “transfer sequence”, “current time” …..

Quick Set-up Screen

Quick Set-up Screen

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System Prompts Customization

TVM200: Max. 10 Languages can be stored as System Prompts

TVM50: Max. 3 Languages can be stored as System Prompts

WAV file format

IMA ADPCM codec8 kHz, 4 bit, monaural

Record prompt through a telephone or import WAV file

Group Names (Mailbox Group List and Extension Group)

Names of callers (System Caller Name Announcement)

System Guidance

Custom Service Menu

Company Name

Company Greetings

Language Selection Menu

On Hold Announcement Menu

English German French Italian Spanish Dutch Swedish Finish Greek

These languages are prepared in CD-ROM and/or web site

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System Prompts Customization – 1/5Customizing prompt to your country language and so on

Utility

System Prompts Customization

Utility Screen

Main Screen

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System Prompts Customization – 2/5

Double click

Record prompt from EXT. phone

1

2

3

4

5

1. Select prompt No. that you want to modify.

2. Select “Record from extension”

3. Enter EXT. number that you want to record.

4. Push “Connect” to call the EXT.(item 3)

5. Answer the call and start record by pushing button.

TEXT description of prompt

Start recording

Call EXT.

Utility Screen

Recording Screen

Recording Screen

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System Prompts Customization – 3/5

Double click

1

23

1. Select prompt No. that you want to modify.

2. Select “Import from recorded file”

3. Open PC folder and select WAV file.

Select WAV File

Import WAV file for prompt

WAV file format

IMA ADPCM codec8 kHz, 4 bit, monaural

Utility Screen

Recording Screen

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System Prompts Customization – 4/5Select System Prompts (How to make effective to use other guidance)

Incoming Call Service Prompt Selective

PORT/TRUNK Service

Service Group Call Service Day Mode

System Parameters

Parameters

Prompt Setting

Primary Language

If you want to use Selective Guidance(Language)

Utility Screen

Main Screen

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System Prompts Customization – 5/5Customizing other prompts

System Guidance

Custom Service Menu

Company Greetings

Company Name Language Select Hold Announce ……

Company Name, Company Greetings, Language Select Menu, Hold Announce Menu, Custom Service Menu can be record as same as System Guidance

Recording Screen

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System Back up & Restore

This feature allow the System Administrator to back up and restore the following data as individual files

This feature also allow the System Administrator to up-date System Program and DSP Program by restore function

ProgramSystem Parameters

System Prompts

Mailbox Prompts

Mailbox Messages

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System Back up

Utility System Back up Make Back up

Mail Box Message Back up

Back up “Set up”, “prompt”, “message” ……

These message cannot be listed by PC directly

Main Screen

Back up Screen

Back up Status Screen

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System UpdateUpdate Main Program, restore prompt, …….

Utility

Restore the back up data

Select up-date program

Main Screen

Restore Screen

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Subscriber Tutorial

When each subscriber accesses his mailbox for the first time,

the VPS guides him to set up the mailbox with some Help messages. Simply by following the messages, you can set up these items:

• Password

• Owner’s Name

• Personal Greetings (No Answer Greeting/Busy Greeting/After Hours

Greeting)

Note:

The System Administrator or the System Manager must authorize

this feature before it can be used.

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Subscriber Tutorial – 1/2

Tutorial Top Menu

Set Password

Record Owner’s Name

Record Greetings

Welcome to the Panasonic Voice Mail System.

This is the Subscriber Tutorial service.

In this service, you can set your password, record your name and record your personal greetings before you use this system. You can hear a Help message before each setup

When any caller leaves a message for your Mailbox,

your Personal Greeting is played before the recording. There are three kinds of Personal Greetings

A No Answer Greeting is played when you cannot

answer a call....

Please record your name. It is used in the following way.

If you deliver your message to another mailbox owner by using message delivery feature, the message receiver will hear your message with your name when he receives the message

You can set your password to a maximum of 16 digits.

When you access your subscriber service,

the system asks you to enter your password.

We recommend you change password frequently for good security.

Subscriber Service

Subscriber Tutorial

Guidance by Voice Prompt

English German French Italian Spanish Dutch Swedish Finish Greek

Dial VM(500) + Password(1111: default) + # Subscriber Tutorial

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Subscriber Tutorial – 2/2

EXIT ENTER

Tutorial MenuSet PasswordRec Owner NameRec Personal Greetings

128MB

DVMLNG1 DVMLNG2 DVMLNG3 DVMLNG4 DVMLNG5

VM Menu Data

Guidance by VM Menu on LCD of DPT

File Copy or upload

NOTE: Restart PBX for reading VM Menu Data into memory

English German French Italian Spanish Dutch Swedish

These VM Menu Data are prepared in CD-ROM and/or web site

Dial VM(500) + Password(1111: default) + # Subscriber Tutorial

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E-mail Integration

This feature enable subscribers (including the message manager) to be notified by E-mail when they have new messages

Subscribers can also have voice message attached to the E-mail notification

A voice message was left from 2001 at 10:38 on 13 September, of 8 seconds length. New:1, Old:1.

Subject: Message Notification from VPS From: TVM200 <ocs@fcst.hoge> To: Hayashida <haya@fcst.hoge>

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E-mail Integration – 1/5

Utility

LAN Settings

Assign IP address for LAN port of TVM

For using E-mail integration, LAN connection is necessary

Because, TVM does not have dial-up setting for calling access point

Main Screen

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E-mail Integration – 2/5System Parameters Setting

System Parameters

Parameters Tub

E-mail address: Error message will be sent to this address.

Recommend: Administrator’s E-mail address

Change to Enable

Assign SMTP(outgoing E-mail) server IP address

Main Screen

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E-mail Integration – 3/5E-mail Option in mail box setting

E-mail address for the mail box owner

E-mail transfer schedule

Mailbox Settings

Select Mailbox

Edit Mailbox

Transfer Voice File or not

Delete After Send:If error happen, the mail will be lost

Main Screen

Mailbox Screen

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E-mail Integration – 4/5E-mail report

Reports

E-mail Reports

Error message will be returned to E-mail address that is assigned in System Parameters

1. Select E-mail reports

No retry against Error

E-mail Report

2. Push View Report

1. Select E-mail reports

2. Push View Report

Main Screen

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E-mail Integration – 5/5Error log

Utility

System Trace

Internal Trace

Display

Error Trace

Error by internal reason will be recorded on Error Trace

Error Trace Screen

Main Screen

Internal Trace Option Screen

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Custom Service

Also, this feature allow caller to perform specific function by pressing dial buttons

Transfer to an ExtensionMailbox

OperatorFAX machine, ….

Mailbox Group

Custom Service Builder allow System Administrator to create Custom Service by visually, using KX-TVM maintenance console (drag & drop operation)

This feature allow VM to perform different greeting & operation by date, day, time, password, Caller ID and DID(DDI) number

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Custom Service – 1/8

1. Select service type

2. Drop the service type to field

3. Double click the service type for setting

Service Setting Custom Service

1

2

3DropDouble click

Select action for dial operation

Custom Service Builder – Set up Sequence 1/3

Main Screen

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Custom Service – 2/8

Record Custom Service

Dial 1: Go to Custom Service 2

Dial 2: Go to Custom Service 3

Custom Service Builder – Set up Sequence 2/31. Assign how to work Custom Service

2. Record Custom Service Menu

2

1

Main Screen

Recording Screen

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Custom Service – 3/8

Port/Trunk Service

Day Mode

Service Group No.1

Call Service

Incoming Call Service

Custom Service Menu # assignment

Custom Service start working

Start Custom Service – Set up Sequence 3/3

Main Screen

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Custom Service – 4/8Custom Service Builder – Menu & Transfer

Custom Service 1Custom Service 2

Custom Service 3

Sales… Dial1 Service…Dial2 Operator… Dial0

Dial1: Go to Custom Service 2 Dial2: Go to Custom Service 3 Dial0: Go to Operator

This is sales Section1… Dial1 Section2… Dial2 Section3… Dial3

This is service Consult… Dial1 Repair… Dial2 Reservation… Dial3

Main Screen

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Custom Service – 5/8Custom Service Builder – Date Control

Winter Holiday

from 29 Dec. to 4 Jan.

Go to Custom Service 2

Custom Service 1 Date Control

Custom Service 2 Menu & Transfer

This company has winter holiday now. Please select your operation….

Date Control

Main Screen

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Custom Service – 6/8Custom Service Builder – Time Control

After Working Time

from 5:30PM to 9:00AM

Custom Service 1 Time Control Custom Service 2

Menu & Transfer

Go to Custom Service 2

Working time is over now. Please select your operation….

Time Control

Main Screen

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Custom Service – 7/8Custom Service Builder – Day Control

Assign Weekend Operation

On Weekend, call is transferred to mailbox directly.

Main Screen

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Custom Service – 8/8Custom Service Builder –6 Password

Assign Password

& Specific Operation that is required Password

Instead of simple dial, password will be required for each operation For example: Direct call to Boss’ extension

Main Screen

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Personal Custom Service

This feature allow a subscriber to use the following Custom Service in his or her personal greeting (Personal Custom Service)

Transfer to MailboxTransfer to ExtensionVoice Mail ServiceAA Service (Call Transfer Service)Custom ServiceTransfer to OperatorTransfer to OutsidePage the partyRepeat Greeting

Message Record: Caller will be guided to record a messageDisconnect (all Day): Line will be disconnected any timeDisconnect (only after hours): Line will be disconnected after working hours

If No Dial…… (No DTMF operation)

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Personal Custom Service – 1/1

1

2

3

4

1. Mailbox Settings

2. Select Mailbox

3. Edit Mailbox

4. Personal Custom Service

7 8 Send set up data to TVM

5. Set up Personal Custom Service

Set up Personal Custom Service

6

Main Screen

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DID(DDI) Feature

DID Call Routing

When a DID number is received that matches one of the stored telephone numbers, the call is automatically directed to the specific destination extension, mailbox, mailbox group or Custom Service.

For example,

When a DID number is received that matches one of tenant, the call is automatically directed to the Specific Custom Service for tenant.

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DID(DDI) Feature – 1/3Sample: Assign Custom Service for each tenant

Custom Service 1

Custom Service 3

Custom Service 2Custom Service 5

Custom Service 41

2

3

Custom Service 1: Company A Custom Service 2: Company B Custom Service 3: Company C

Main Screen

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DID(DDI) Feature – 2/3Assign Operation at receiving DID call

1

2

3

5

6

Select DID Mode

Assign DID number

Assign Action

4

According to DID number, different Custom Service (greeting) will be responded

Main Screen

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DID(DDI) Feature – 3/3Assign the destination for DID call to VM at PBX side

10. CO & Incoming Call

3. DDI/DID Table

Assign VM group number for DID destination

Destination of DID number

VM group number

TDA600

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Thank you very much !Thank you very much !

Chapter 5.0VM Integration with TDA600