KT ONLINE USER GUIDE

How to create the perfect trip using the online booking tool

LOGGING IN

Step 1

Go to www.keytravel.com

Click Log In

Important tip: Please make sure you are viewing the USA website.

Step 2

Enter your registered email address and password

If you are logging in for the first time, please follow the

registration prompts

OBT USER GUIDE

BOOK ONLINE

Step 1

Once logged in, you will have the

following options:

Booking Online

Profile Manager

Key Travel Academy

Profile Link Management

Click Book Online to proceed

Step 2

On the next page, click Continue

OBT USER GUIDE

BOOK ONLINE

You are now on the OBT homepage.

From here you can click the icons on the

left-hand side of the screen to:

Book flights

Book hotels

Rent a car

View all your online trips

View your basket

OBT USER GUIDE

BOOKING FLIGHTS

SEARCHING FOR FLIGHTS

Make sure you are on the Flight Search page. The search tool defaults to round-trip searches. One-way and multiple stops can be selected from the tabs at the top of the search page.

Enter your flight details into the search fields and click Find Flights.

The More search options selection contains additional options such as cabin class, preferred airlines, etc.

FLIGHTS SEARCH PAGE

SEARCHING FOR FLIGHTS

The fare grid contains all available airlines and fares.

Each fare type will display relevant icons to show the conditions. These include: hold deadline dateschanges and refundsticket validities

To select a flight, click add to basket.

FLIGHT RESULTS

SEARCHING FOR FLIGHTS

Multiple items can be added into your basket. For example: a flight and hotel, or 2 flights with different travel dates.

Use the Send Quote function to send options to your travelers in one email.

To checkout, click Book or Hold.

BASKET

SEARCHING FOR FLIGHTS

The quote has been saved in your trip folder and the send quote section opened.

Before sending the quote, you have the option to add comments.

Search and select a user to send the itinerary to or add their email address manually and click the + symbol.

The traveler can access the trip to view options and fare conditions.

SEND A QUOTE

SEARCHING FOR FLIGHTS

At the checkout page, you are able select seats for your flights.

Click Select Seats to view available seat options.

Please note: seat selection is not available on all flights.

SELECT SEATS

SEARCHING FOR FLIGHTS

The checkout page can be accessed from the basket or by clicking the Trip ID.

Traveler names are required and can be added manually or selected from a profile.

The Book and Hold button will activate where applicable.

CHECKOUT

SEARCHING FOR FLIGHTS

The hold section will specify the items which can be held and the deadline date.

Click Agree and Hold to proceed.

*Please note: when placing a hold, only the space on the airline is guaranteed, not the price.

HOLD A FLIGHT

SEARCHING FOR FLIGHTS

To book a trip, complete the relevant payment information as per your company policy.

Make sure the traveler’s name is exactly as it appears on their passport.

Click Agree and Book to confirm the trip.

You’ll receive an email confirmation with your e-tickets.

BOOK A TRIP

BOOKING HOTELS

SEARCHING FOR HOTELS

From the Hotels Search page, hotels can be booked on their own or as part of another trip in your basket.

In the location search box, enter a city name, zip code, landmark or train station.

The Previous searches section will store up to 10 previous hotel searches.

HOTEL SEARCH PAGE

SEARCHING FOR HOTELS

Hotels can be found on the map. Average rates are shown by clicking Show rates.

There are several filters to narrow your search, such as:Rates with breakfastStar ratingTotal priceHotel brandAnd more!

To add items to your basket, scroll to a preferred hotel, click all rates to expand the section. Click add to basket.

HOTEL RESULTS

SEARCHING FOR HOTELS

The hotel details page includes area information, amenities and a map view.

If you choose to book a hotel, add it to your cart the same way you would book a flight.

Proceed to checkout: Please reference the flight search slides for questions on adding the hotel to your basket, placing a hold, sending a trip, and checking out.

HOTEL DETAILS

SEARCHING FOR HOTELS

Prepaid vs pay on departure – what is the difference?

HOTEL PAYMENT OPTIONS

Prepaid: When selecting a prepaid hotel option, you will be charged the total amount upon booking. Prepaid hotels require the CVV code on a credit card.

Pay on departure: When selecting a pay on departure hotel option, you will be charged the total amount upon checkout. A credit card will still be required to hold the booking, but you will not be charged until checkout.

BOOKING A RENTAL CAR

RENTING A CAR

Cars can be booked on their own or as part of another trip in your basket.

In the location search box, enter a city name, zip code, landmark or train station.

The Previous searches section will store up to 10 previous car searches.

CAR SEARCH

RENTING A CAR

Available cars will display on the results page.

Use the filters on the left side of the screen to narrow your search.

Click Show Comparison Table to compare rental prices among rental car companies.

Click Add to Basket to add a car rental to your trip.

Proceed to checkout:Please reference the flight search slides for questions on adding the hotel to your basket, placing a hold, sending a trip, and checking out.

CAR RESULTS

Comparison table

TRIPS FOLDER

All trips booked or held through the OBT will be show in your trips folder.

To find a trip use the search and filter boxes.

Trips can be accessed by clicking on the Trip ID number.

VIEWING YOUR BOOKED TRIPS

REQUESTING CHANGES AND CANCELLATIONS

Access your trip in the Trip Folder.

Select request change or cancel trip.

After you make your selection, an action email will be sent to our offline agents. They will contact you about your request.

ACCESS THIS OPTION THROUGH THE TRIP CASE

APPROVAL PROCESS

An approval process may be added to the checkout process based on your organization’s travel policy.

Fill out the approval information to get your trip approved before it is booked.

CONFIGURED BASED ON YOUR ORGANIZATION’S TRAVEL POLICY

You are now ready to book your next trip using the Online Booking Tool!

Additional questions? Email clientsuccess@keytravel.com