1

Generic Structure of Quality Model for King Saud University

Sub-model of Quality Support Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingResults people results Customer results Society results

Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksEnablersprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &ResourcesSPQGQDQPTPRPAAKPI

QGPrinciples of KSU Quality Model:1.The KSU Quality Model should constitute clear and well-defined components that can easily be followed and transformed into strategic quality initiatives and programs by the University.

2.The Quality Model should reflect the specific nature of KSU operating environment and its social mandate and values.

3.The KSU Quality Model should be developed with full utilization of the previously gained experiences worldwide, and should be built using already existing quality concepts, notions and principles.

Higher Education International ConferenceHEIC 2009 Beirut, Lebanon - April 23-25, 2009Higher Education International ConferenceHEIC 2009 Beirut, Lebanon - April 23-25, 2009KSU Model is an integrated Model built on:

EFQM Excellence Model. Balanced scorecard Model Malcolm Bald Ridge Model Result orientation Quality management via measurement and assessment.

Generic Structure of Quality Model for King Saud University Strategic PlanningStrategic Formulation & ChoiceBalanced StrategiesImplementationResults(Enablers)Policy & StrategyLeadershipAssess Current Quality Status (Compare KPIs with Benchmarks)

Generic Structure of Quality Model for King Saud University

Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingEnablersResults people results Customer results Society results

Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &Resources

Generic Structure of Quality Model for King Saud University Leadership(perspective)ValuesVisionPerform Strategic AnalysisInternalFactorsExternalFactorsStrenathsWeaknessesObbartunitiesThreatsStrategic Formulation & ChoiceSelection of Recommended AlternativeGeneration of Strategic Alternatives Balanced Strategies Strategic view & philosophy Financial perspective Customer perspective Internal process perspective Learning @ growth perspectiveImplementationOrganizational Structure @ proceduresQuality Improvement plans & schedule Quality programs, Awareness & TrainingEnablersResults people results Customer results Society results

Key performance Results Resource Audit Value Audit Affordability ConstraintsPolicy &StrategySet, Examine & Re-EvaluateGoalsMissionAssign KPI Weights(strategic) Domain level Category LevelAssign KPI Weights(Tactical) Attribute Level Indicator LevelInternationalNormsBenchmarksKPI MapRequired Action. Correct . ImproveInnovation & LearningAssess Current Quality Status(compare KPIs with BenchmarksprocessespeopleFacultyStudentsAdministratorSupport staffPartnerships &Resources

KPII/O approachQuality Model for Excellence Award UnitInternational Norms

Assess Current Quality Status(Key Performance)

Leadership (Perspective)Vision+ ValuesProposed the rules, regulations and procedures of excellence awards. Communicate with associations, public and private organizations in all aspects of the awardFind source of to support excellence award programs.Identifying outstanding candidate and ensure compliance with deadlines to end the nomination process by the relevant authorities. Reporting the winners and follow-up their awards in the university annual ceremony. Develop partnership.

Planning Outcomes

Improvement Plans

Implementation

Schedules

Review & Coordination .of Plans

Corrective Actions

Assessment

Outcomes

Audit Reports:

Internal(IQAAPR)

External(QPAR)

Stakeholders' Feedback

Planning Results

Processes Improvement & Innovation

Integrated Units' Plans

Stakeholders' Satisfaction Report

Deanship Reports

Revised Goals & Objectives

Assess Current Quality Status

SWOT Models

Opportunities

Input 4

Threats

Input 3

Strengths

Input 1

Weakness

Input 2

Strategic

Analysis

Outcomes

Policy and Strategy

Benchmarking

Input 1

Best Practices

Input 2

SWOT

Input 3

PEST

Input 4

Strategic Choices and Formulation

Selection of Recommend and Alternatives

Generation of

Strategic Alternative

Strategic Views and Philosophy

Output 1

Financial Perspective

Output 2

Customer Perspective

Output 3

Internal Perspective

Output 4

Learning and Growth Perspective

Output 5

Balanced Strategic Perspective

Policy and Strategy

PEST

Input 5

Government Roles and Regulations Input 1

University Roles and Policies

Input 2

International Trends

Input 3

SWOT

Input 4

Faculty Policy

Output 1

Student Policy

Output 2

Administration Policy

Output 3

Support Stuff Policy

Output 4

(Enablers)

Table of Contents

Page

Executive Summary1

Chapter 13

Introduction3

1.1 NCAAA Standards and Criteria4

1.2 Relationships between Standards for Institutions and Standards for Programs5

1.3NCAAA Evaluation Scale of the Standards and Criteria12

1.4 Key Aspects of the Star System13

1.5Quality Planning and Review Cycle14

1.6Developing a Strategic Plan for Quality Improvement15

1.7 Basic Similarities and Key Differences between NCAAA and KSU QMS System17

Chapter 220

KSU Approach to Quality Management20

2.1KSU Quality Model20

2.1.1 Overview20

2.1.2 Description of KSU Quality Model21

2.1.3 KSU Quality Management System24

2.2Principles of KSU QMS (KSU Quality Management System)25

2.3 Strategic Performance Management System Framework28

2.4 KSU Quality Management System 34

2.4.1External Quality Assurance (EQA36

2.4.2Interface between IQA and EQA38

2.4.3Internal Quality Assurance (IQA)38

2.4.4 KSU Internal Audit and Assessment Cycle42

2.4.4.1KSU Audit and Assessment Process43

2.4.4.2College and Administrative Unit Self-Study Assessment and QPAR Process Flow45

2.4.4.3KSU Internal Audit and Assessment Process Flow by IQA IAAT47

2.4.4.4Annual Quality and Planning Management Cycle48

Chapter 3

50

KSU Quality Standards and Performance Assessment50

3.1KSU Standards, Criteria and Items50

3.2KSU Standards, Criteria and Weights51

3.3Categorization under the Strategic Performance Management System of PMS, QMS and IMS53

3.4KSU Performance Assessment System60

3.4.1Scaled Scoring Performance System60

3.4.1.1 KSU QMS Scaled Scoring Performance System60

3.4.1.2 Scored Performance Assessment of the Process Oriented Standards, Criteria and Items Requirements

62

3.4.1.3 Scored Performance Assessment of the Results Oriented KPI or Benchmark Requirements64

Chapter 4

73

4.1Explanations of KSU Standards, Criteria and Items and KPI and Benchmarks73

4.2Description of the Standard, Criteria and Items73

4.3Addressing the Standard73

4.4Addressing the KPI or Benchmark74

4.5Statistics, Information and Documents (SID) requirements as evidence-based requirements of the Standards, Criteria and Items75

Standard 1: Mission, Goals and Objective76

Standard 2: Governance and Administration84

Standard 3: Management of Quality Assurance and Improvement97

Standard 4: Learning and Teaching111

Standard 5: Support for Student Learning137

Standard 6: Learning Resources150

Standard 7: Facilities and Equipments162

Standard 8: Financial Planning and Management178

Standard 9: Employment Processes191

Standard 10: Research203

Standard 11: Institutional Relationships with the Community224

Appendix

Appendix 1: IQAAPR (IQA Audit and Assessment Performance Report243

Appendix 2: Quality Performance Assessment Report (QPAR)260

Appendix 3: Glossary of Terminologies and Concepts278

Appendix 4: Scaled Performance Scoring Worksheet291

Appendix 5: Scoring Criteria for Process Based Values Standards327

Appendix8: Scoring Criteria for Results Based Values KPI and Benchmarks328

References 329

Table of Figures

Page

Figure 1.1: Institutional and Program Standards and Criteria requirements6

Figure 1.2: Quality and Planning Cycle15

Figure 1.3: Basic Similarities and Key Differences between NCAAA and KSU QMS Systems17

Figure 2.1a: KSU Quality Model21

Figure 2.1b: KSU Map of KPIs22

Figure 2.2a: IPOO Generic Components Framework26

Figure 2.2b: KSU - IPOO System Components27

Figure 2.3: Integrated QMIPS Linkages of QMS, IMS and PMS29

Figure 2.4: The PMS IMS QMS mechanics of Strategic Performance Management System31

Figure 2.5: Strategic Performance Management and Reporting System - Linkages33

Figure 2.6: KSU Quality Management System Organization36

Figure 2.7: Annual KSU IQA Audit and Assessment Process (Master Flow)42

Figure 2.8: College and Administrative Unit Self-Study Assessment and IQAAPR Process Flow44

Figure 2.9: KSU Internal Audit and Assessment Process Flow by IQA IAAT46

Figure 3.1: Explanation of Standard, Criteria and Item requirement50

Figure 3.2: KSU QMS Standards, Criteria and Weights52

Figure 3.3: Categorization of Standards, Criteria and Items and KPI under the Strategic Performance Management System of PMS, QMS and IMS55

Figure 3.4: Worked sample of the weighted score and overall performance scoring61

Figure 3.4.1 Worked Example Performance Assessments of Standard 1, Criteria 1.1 and Item 1.1.162

Figure 3.5: Scoring Criteria for PROCESS based Values Oriented Standards, Criteria and Items Requirements

63

Figure 3.4.2: Worked Example Performance Assessments of Criteria 1.6, KPI and KPI Items 65

Figure 3.4.3: Worked Example of a Quantitative Result Oriented KPI Item 1.6.365

Figure 3.4.4: Worked Example of a Qualitative Result Oriented KPI Item 1.6.166

Figure 3.6: Scoring Criteria for RESULTS based Values Oriented KPI or Benchmarks72

3.4.1Scaled Scoring Performance System60

3.4.1.1 KSU QMS Scaled Scoring Performance System60

3.4.1.2 Scored Performance Assessment of the Process Oriented Standards, Criteria and Items Requirements

62

3.4.1.3 Scored Performance Assessment of the Results Oriented KPI or Benchmark Requirements64

Chapter 4

73

4.1Explanations of KSU Standards, Criteria and Items and KPI and Benchmarks73

4.2Description of the Standard, Criteria and Items73

4.3Addressing the Standard73

4.4Addressing the KPI or Benchmark74

4.5Statistics, Information and Documents (SID) requirements as evidence-based requirements of the Standards, Criteria and Items75

Standard 1: Mission, Goals and Objective76

Standard 2: Governance and Administration84

Standard 3: Management of Quality Assurance and Improvement97

Standard 4: Learning and Teaching111

Standard 5: Support for Student Learning137

Standard 6: Learning Resources150

Standard 7: Facilities and Equipments162

Standard 8: Financial Planning and Management178

Standard 9: Employment Processes191

Standard 10: Research203

Standard 11: Institutional Relationships with the Community224

Appendix

Appendix 1: IQAAPR (IQA Audit and Assessment Performance Report243

Appendix 2: Quality Performance Assessment Report (QPAR)260

Appendix 3: Glossary of Terminologies and Concepts278

Appendix 4: Scaled Performance Scoring Worksheet291

Appendix 5: Scoring Criteria for Process Based Values Standards327

Appendix8: Scoring Criteria for Results Based Values KPI and Benchmarks328

References 329

Table of Figures

Page

Figure 1.1: Institutional and Program Standards and Criteria requirements6

Figure 1.2: Quality and Planning Cycle15

Figure 1.3: Basic Similarities and Key Differences between NCAAA and KSU QMS Systems17

Figure 2.1a: KSU Quality Model21

Figure 2.1b: KSU Map of KPIs22

Figure 2.2a: IPOO Generic Components Framework26

Figure 2.2b: KSU - IPOO System Components27

Figure 2.3: Integrated QMIPS Linkages of QMS, IMS and PMS29

Figure 2.4: The PMS IMS QMS mechanics of Strategic Performance Management System31

Figure 2.5: Strategic Performance Management and Reporting System - Linkages33

Figure 2.6: KSU Quality Management System Organization36

Figure 2.7: Annual KSU IQA Audit and Assessment Process (Master Flow)42

Figure 2.8: College and Administrative Unit Self-Study Assessment and IQAAPR Process Flow44

Figure 2.9: KSU Internal Audit and Assessment Process Flow by IQA IAAT46

Figure 3.1: Explanation of Standard, Criteria and Item requirement50

Figure 3.2: KSU QMS Standards, Criteria and Weights52

Figure 3.3: Categorization of Standards, Criteria and Items and KPI under the Strategic Performance Management System of PMS, QMS and IMS55

Figure 3.4: Worked sample of the weighted score and overall performance scoring61

Figure 3.4.1 Worked Example Performance Assessments of Standard 1, Criteria 1.1 and Item 1.1.162

Figure 3.5: Scoring Criteria for PROCESS based Values Oriented Standards, Criteria and Items Requirements

63

Figure 3.4.2: Worked Example Performance Assessments of Criteria 1.6, KPI and KPI Items 65

Figure 3.4.3: Worked Example of a Quantitative Result Oriented KPI Item 1.6.365

Figure 3.4.4: Worked Example of a Qualitative Result Oriented KPI Item 1.6.166

Figure 3.6: Scoring Criteria for RESULTS based Values Oriented KPI or Benchmarks72