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Krajweski Chapter 7

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Constra int 

Management  

Chapter 7 

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How Constraint Managementf i ts the Operat ions Management 

Phi losophy 

Operations As a CompetitiveWeapon

Operations StrategyProject Management Process StrategyProcess Analysis

Process Performance and QualityConstraint Management

Process LayoutLean Systems

Supply Chain StrategyLocation

Inventory ManagementForecasting

Sales and Operations PlanningResource Planning

Scheduling

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Eastern Financial 

Flor ida Credi t Union 

What was the problem?

How did they solve it?

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Outpu t and Capaci ty 

What is a Constraint? Any factor that limits system performance and

restricts its output.

Capacity is the maximum rate of output of aprocess or system.

A Bottleneck  An output constraint that limits a company’s ability

to meet market demand. Also called Capacity Constraint Resource or CCR

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Theory of Constraints (TOC) 

Short-Term Capacity Planning

Theory of Constraints

Identification andmanagement of bottlenecks

Product Mix Decisionsusing bottlenecks

Long-term Capacity Planning

Economies and

Diseconomies of Scale Capacity Timing and

Sizing Strategies

Systematic Approach to

Capacity Decisions

Constraint Management

 A systematic approach that focuses on activelymanaging constraints that are impedingprogress.

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Measures of Capacity 

Output Measures

Input Measures

Utilization

Performance Measures in TOC

Inventory (I)

Throughput (T)

Operating Expense (OE)

Utilization (U)

Utilization  Average output rateMaximum capacity

100%

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How Operat ional Measures 

Relate to Financ ial Measu res  

Relationship to FinancialMeasures 

TOC View 

Utilization (U)

Operating Expense

(OE)

Throughput (T)

Inventory (I)

OperationalMeasures 

 A decrease in OE leads to an

increase in net profit, ROI, andcash flows

 An increase in U at thebottleneck leads to an increase innet profit, ROI, and cash flows

 An increase in T leads to anincrease in net profit, ROI, andcash flows

 A decrease in I leads to anincrease in net profit, ROI, andcash flow

The degree to which equipment,space, or labor is currently beingused, and is measured as the ratioof average output rate to maximumcapacity, expressed as a %

 All the money the system spends

to turn inventory into throughput

Rate at which system generatesmoney through sales

 All the money invested in thesystem in purchasing things that itintends to sell

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7 Key Princ iples o f TOC 

1. The focus is on balancing flow, not on balancingcapacity.

2. Maximizing output and efficiency of every resourcewill not maximize the throughput of the entiresystem.

3. An hour lost at a bottleneck or constrained resource

is an hour lost for the whole system. An hour saved at a non-constrained resource doesnot necessarily make the whole system moreproductive.

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7 Key Princ iples o f TOC 

4. Inventory is needed only in front of the bottlenecks toprevent them from sitting idle, and in front of 

assembly and shipping points to protect customer schedules. Building inventories elsewhere should beavoided.

5. Work should be released into the system only asfrequently as the bottlenecks need it. Bottleneckflows should be equal to the market demand. Pacingeverything to the slowest resource minimizesinventory and operating expenses. 

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7 Key Princ iples o f TOC 

6. Activation of non-bottleneck resources cannot

increase throughput, nor promote better performanceon financial measures.

7. Every capital investment must be viewed from the

perspective of its global impact on overall throughput(T), inventory (I), and operating expense (OE).

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App l ication of TOC 

1. Identify The System Bottleneck(s).

2. Exploit The Bottleneck(s).3. Subordinate All Other Decisions to

Step 2

4. Elevate The Bottleneck(s).

5. Do Not Let Inertia Set In.

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Bal Seal Eng ineering  

Managerial Pract ice 7.1 

Bal Seal had problems with excessive inventory,long lead times and long work hours.

They were operating above capacity but on-timeshipment rate was 80-85%

Bal Seal implemented TOC with dramatic and almostimmediate results. Excessive inventory dried up

Extra capacity was experienced everywhere but at theconstraint

Total production increased over 50%

Customer response time decreased from 6 weeks to 8 days

On-time shipments went up to 97%

Theory of Constraints in Practice

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Ident i f icat ion and 

Management o f Bott lenecks 

 A Bottleneck is the process or step which hasthe lowest capacity and longest throughput.

Throughput Time is the total time from thestart to the finish of a process.

Bottlenecks can be internal or external to afirm.

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Setup Time 

If multiple services or products are involved,extra time usually is needed to change over 

from one service or product to the next.This increases the workload and could be a

bottleneck.

Setup Time is the time required to change aprocess or an operation from making oneservice or product to making another.

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Where is the Bo tt leneck? 

Examp le 7.1 

It takes 10 + 20 + max (15, 12) + 5 + 10 = 60 minutes to complete a loan application. Unless

more resources are added at step B, the bank will be able to complete only 3 loan accounts per hour, or 15 new load accounts in a five-hour day.

1. Check loandocuments and

put them inorder 

(10 minutes)

2.Categorize

loans(20

minutes) 

3. Check for 

credit rating(15 minutes)

6. Completepaperwork for 

new loan(10 minutes)

4. Enter loan

application datainto the system

(12 minutes)

Customer 

5. Is

loanapproved?

(5 min)

 Yes

No

Bottleneck

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Barbara’s Boutique App l icat ion 7.1  

T1

(12)

T6

(22

)

T5

(15

)

T2

(13

)

T7

(10)

T4

(18)

T3-a

(14)

T3-c

(11)

T3-b

(10)

Type

Type A

Type B

Two types of customers enter  Barbara’s Boutique shop for customizeddress alterations. After T1, Type A customers proceed to T2 and then to anyof the three workstations at T3, followed by T4, and then T7. After T1, TypeB customers proceed to T5 and then T6 and T7. The numbers in the circlesare the minutes it takes that activity to process a customer .

• What is the capacity per hour for Type A customers?

• If 30% of customers are Type A customers and 70% areType B, what is the averagecapacity?

• When would Type Acustomers experience waitinglines, assuming there are noType B customers in the shop?

• Where would Type Bcustomers have to wait,

assuming no Type Acustomers?

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T1

(12)

T6

(22

)

T5

(15

)

T2

(13

)

T7

(10)

T4

(18)

T3-a(14)

T3-c

(11)

T3-b

(10)

Type

Type A

Type B

The bottleneck step is the one that takes the longest to process acustomer. For type A customers, step T3 has three work stations and acapacity of {60/14) + (60/10) + 60/11)} or 15.74 customers per hour. StepT4 can process (60/18) 3.33 customers per hour. Thus step T4 is thebottleneck for type A customers.

Barbara’s Boutique App l icat ion 7.1 Solut ion  

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Barbara’s Boutique App l icat ion 7.1 Solut ion  

The average capacity is .3 (3.33) + .7(2.73) = 2.9 customers per hour.

• Type A customerswould wait before T2and T4 because theactivities immediatelypreceding them have a

higher rate of output.

• Type B customerswould wait for steps T5and T6 for the samereasons.

T1

(12)

T6

(22

)

T5

(15

)

T2

(13

)

T7

(10)

T4

(18)

T3-a

(14)

T3-c(11)

T3-b

(10)

Type

Type A

Type B

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Diablo Electronics makes 4 unique products, (A,B,C,D)with various demands and selling prices. Batch setuptimes are negligible. There are 5 workers (1 for each of the5 work centers V, W, X, Y, Z) paid $18/hour. Overheadcosts are $8500/week.

Plant runs 1 Shift/day or 40 hours/week

 Your objective:

1. Which of the four workstations W, X, Y, or Z has thehighest total workload, and thus serves as the bottleneckfor Diablo Electronics?

2. What is the most profitable product to manufacture?

3. What is the best product mix given bottleneck basedapproach?

Diab lo Electron ics 

Examples 7.2 and  7.3  

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Diablo Electronics 

Flow chart for Products A, B, C, D  

$5 Step 1 at 

Workstation V (30 min) 

Finish withStep 3 atWorkstation X 

(10 min) 

Product :  A Price :  $ 75 /unit Demand: 60 units /wk  

Product A 

$3 Step 1 at 

Workstation Y (10 min) 

Finish withStep 2 at Workstation X 

(20 min) 

Product B 

$2 Step 1 at 

Workstation W (5 min) 

Step 3 at Workstation X 

(5 min) 

Finish withStep 4 at Workstation Y 

(5 min) Raw Materials 

Product C 

$2 

$3  Purchased Part 

Product :  B Price :  $ 72 /unit Demand: 80 

units /wk  

Product :  C Price :  $ 45 /unit Demand: 80 units /wk  

$5  Purchased Part 

Step 2 at Workstation Z 

(5 min) 

Step 2 at Workstation Y 

(10 min) 

Step 1 at Workstation W 

(15 min) 

Step 2 at Workstation Z 

(10 min) 

Finish withStep 3 at Workstation Y 

(5 min) 

$6  Purchased Part 

Product :  D Price :  $ 38 /unit Demand: 100 units /wk  

$4 

Product D 

Raw Materials 

Raw Materials 

Raw Materials 

Purchased Part 

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Iden t i fy ing the Bott leneck 

at Diablo Electro n ics 

1400

2300

2600

1900

1800

(100X10) = 1000

(100X5) = 500

0

(100X15) = 1500

0

(80X5) = 400

(80X5) = 400

(80X5) = 400

(80X5) = 400

0

0

(80X10) = 800

(80X20) = 1600

0

0

0

(60X10) = 600

(60X10) = 600

0

(60x30) = 1800

Z

 Y

X

W

V

Total Load(minutes)

Load fromProduct D

Load fromProduct C

Load fromProduct B

Load fromProduct A

WorkStation

Bottleneck

Example 7.2 

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A

Price $75.00

Raw materials & parts -10.00

Labor -15.00

=Profit margin $50.00

When ordering from highest to lowest, the profit margin per 

unit order of these products is B,A,C,D 

B

$72.00

-5.00

-9.00

$58.00

D

$38.00

-10.00

-9.00

$19.00

Determ ining the Produc t Mix 

at Diab lo Electro n ics  

Decision rule 1:  Traditional Method - Select the best productmix according to the highest overall profit margin of each product.

Step 1: Calculate the profit margin per unit of each product

C

$45.00

-5.00

-6.00

$34.00

Example 7.3 

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Step 2: Allocate resources V,W, X, Y, and Z to the products in theorder decided in step 1. Satisfy each demand until the bottleneckresource (workstation X) is encountered. Subtract minutes awayfrom 2,400 minutes available for each week at each stage. 

The best product mix according to this traditionalapproach is then 60 A, 80 B, 40 C, and 100 D.

Tradi t ional Method Product 

Mix at Diablo Electron ics  

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Trad i t ional Method Prof i ts 

Revenue (60x$75) + (80 x $72) + (40 x $45) + (100 x $38) = $15,860

Materials (60x$10) + (80 x $5) + (40 x $5) + (100 x $10) = – $2,200 

Labor  (5 workers) x (8 hours/day) x (5 days/wk) x ($18/hr) = – $3,600 

Overhead = – $8,500 

Profit = $1,560 

Notice that in the absence of overtime, the labor cost is fixedat $3,600 per week regardless of the product mix selected.

Manufacturing the product mix of 60 A, 80 B, 40 C, and 100 Dwill yield a profit of $1,560 per week.

Step 3: Compute profitability for the product mix.

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Bott leneck-based App roach 

at Diab lo Electro nics 

Decision rule 2:  Bottleneck-based approach - The solution canbe improved by better using the bottleneck resource. Calculateprofit margin per minute at the bottleneck (BN).

Step 1: Calculate profit margin/minute at bottleneckA  B  C  D

Profit Margin $50.00 $58.00 $34.00 $19.00

Time at X 10 min. 20 min. 5 min. 0 min.

Profit margin/ minute  $5.00 $2.90 $6.80 Not defined

 Allocate resources in order D,C,A,B, which happens to be thereverse under the traditional method. New profitability is computedwith new production quantities as follows: 60 A, 70 B, 80 C, 100 D.

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Step 2: Allocate resources V,W, X, Y, and Z to the products in theorder decided in step 1. Satisfy each demand until the bottleneckresource (workstation X) is encountered. Subtract minutes awayfrom 2,400 minutes available for each week at each stage. 

The best product mix according to this bottleneck-basedapproach is then 60 A, 70 B, 80 C, and 100 D.

Bott leneck-based Product 

Mix at Diablo Electron ics  

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Bott leneck Schedu l ing 

Prof i ts 

Manufacturing the product mix of 60 A, 70 B, 80 C, and100 D will yield a profit of $2,490 per week.

Revenue (60x$75) + (70 x $72) + (80 x $45) + (100 x $38) = $16,940

Materials (60x$10) + (70 x $5) + (80 x $5) + (100 x $10) = – $2,350 

Labor  (5 workers) x (8 hours/day) x (5 days/wk) x ($18/hr) = – $3,600 

Overhead = – $8,500 

Profit = $2,490 

Step 3: Compute profitability for the product mix.

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O’Neill Enterprises App l icat ions 7.2 and 7.3 

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O’Neill Enterprises

Flowchart 

Step 1 atWorkstation W

(10 min) 

Step 3 atWorkstation X

(9 min) 

Finish with Step 4at Workstation Z

(16 min) 

Product: APrice:$90/unitDemand:65 units/wk

RawMaterials

Product A

Step 1 atWorkstation X

(12 min) 

Step 3 atWorkstation Y

(10 min) 

Finish with Step 4at Workstation Z

(13 min) 

RawMaterials

Product B

Step 1 atWorkstation Y

(5 min) 

Step 3 atWorkstation W

(12 min) 

Finish with Step 4at Workstation Z

(10 min) 

RawMaterials

Product C

PurchasedPart

PurchasedPart

Product: BPrice:$85/unitDemand:70 units/wk

Product: CPrice:$80/unitDemand:80 units/wk

Purchased

Part

Step 2 atWorkstation W

(10 min) 

Step 2 atWorkstation X

(10 min) 

Step 2 atWorkstation Y

(15 min) 

$7

$6

$10

$5

$5

$9

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O’Neill Enterprises App l icat ion 7.2 

Bott leneck 

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O’Neill Enterprises App l icat ion 7.3 

The senior management at O’Neill Enterprises wants to improve the

profitability by accepting the right set of orders. Currently, decisionsare made to accept as much of the highest contribution margin productas possible (up to the limit of its demand), followed by the next highestcontribution margin product, and so on until no more capacity is

available. Since the firm cannot satisfy all the demand, the product mix must be

chosen carefully.

Jane Hathaway, the newly hired production supervisor, isknowledgeable about the theory of constraints and bottleneck basedscheduling. She believes that profitability can indeed be approved if bottleneck resources were exploited to determine the product mix.

What is the change in profits if instead of the traditional method thatO’Neill has used thus far; a bottleneck based approach advocated by

Jane is used instead for selecting the product mix?

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O’Neill Enterprises Determ ining Product Mix 

Decision rule 1: Traditional Method - Select the bestproduct mix according to the highest overall profitmargin of each product.

Step 1: Calculate the profit margin per unit of eachproduct as shown below.

 A B C

Price $90.00 $85.00 $80.00

Raw Material & Purchased Parts -13.00 -14.00 -15.00

Labor -10.00 - 9.00 - 7.40

= Profit Margin $67.00 $62.00 $57.60

When ordering from highest to lowest, the profit marginper unit order of these products is A,B,C.

Appl icat ion 7.3 

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O’Neill Enterprises Tradi t ional Method Schedu l ing 

Step 2: Allocate resources W, X, Y, and Z to the products in theorder decided in step 1. Satisfy each demand until the bottleneckresource (workstation Z) is encountered. Subtract minutes awayfrom 2400 minutes available for each week at each stage.

Work Center Starting After 65 A After 70 B

Can onlyMake 45 C

W 2400 1750 1050 510

X 2400 1815 975 525

 Y 2400 1425 725 500

Z 2400 1360 450 0

DECISION POINT: The best product mix is 65A, 70B, and 45C

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O’Neill Enterprises Tradi t ional Method Prof i t 

Step 3: Compute profitability for the selected productmix.

Manufacturing the product mix of 65A, 70B, and 45Cwill yield a profit of $2980.

ProfitsRevenue $15400

Materials - 2500

Overhead - 8000

Labor  - 1920

Profit $ 2980

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O’Neill Enterprises Bott leneck-based Approach 

Decision Rule 2:  Bottleneck-based approach - Select thebest product mix according to the dollar contribution per minuteof processing time at the bottleneck workstation Z. This rulewould take advantage of the principles outlined in the theory of constraints and get the most dollar benefit from the bottleneck.

Step 1: Calculate the contribution/minute of processing time atbottleneck workstation Z:

When ordering from highest to lowest contribution margin/minute atthe bottleneck, the manufacturing sequence of these products is 

C,B,A, which is reverse of the traditional method order. 

Product A Product B Product C

Contribution Margin $67.00 $62.00 $57.00

Time at Bottleneck 16 minutes 13 minutes 10 minutes

Contribution Margin per minute 4.19 4.77 5.76

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O’Neill Enterprises Bott leneck-based Schedu l ing 

Step 2: Allocate resources W, X, Y, and Z to the products in theorder decided in step 1. Satisfy each demand until thebottleneck resource (workstation Z) is encountered. Subtractminutes away from 2400 minutes available for each week ateach stage.

DECISION POINT: The best product mix is 43 A, 70 B, and 80 C

Work Center Starting After 80 C After 70 B Can Only Make 43 A

W 2400 1440 740 310

X 2400 1600 760 373

Y 2400 2000 1300 655Z 2400 1600 690 2

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O’Neill Enterprises Bott leneck -based Prof i t 

Step 3: Compute profitability for the selected product mix. Thenew profitability figures are shown below based on the newproduction quantities of 43 A, 70 B, and 80 C.

Manufacturing the product mix of 43A, 70B, and 80C will yield a profit of $3561.

Profits

Revenue $16220Materials - 2739

Overhead - 8000

Labor  - 1920

Profit $ 3561

The increase in profit by using the bottleneck scheduling method is $581. Byfocusing on the bottleneck resources in accepting customer orders anddetermining the product mix, O’Neill was able to increase the firm’s profitability

by 19.5% over the traditional contribution margin method.

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Long-Term 

Capaci ty Plann ing 

Short-Term Capacity Planning

Theory of Constraints

Identification and management of bottlenecks

Product Mix Decisions using

bottlenecks 

Long-term Capacity Planning 

Economies and Diseconomiesof Scale

Capacity Timing and SizingStrategies

Systematic Approach toCapacity Decisions

Constraint Management

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Long-Term 

Capaci ty Plann ing 

Deals with investment in new facilities andequipment.

Plans cover a minimum of two years into the

future.Economies of scale are sought in order to

reduce costs through

Lower fixed costs per unit

Quantity discounts in purchasing materials

Reduced construction costs

Process advantages

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Econom ies of Scale 

Economies of scale occur when the average unitcost of a service or good can be reduced byincreasing its output rate.

Diseconomies of scale occur when the average

cost per unit increases as the facility’s size increases 250-bed 

hospita l 500-bed 

hospita l 

750-bed 

hospita l 

Economies of 

scale 

Diseconomies of 

scale 

Outpu t rate (patients per week) 

  A v e r a g e

 u n

  i  t  c o s

  t 

  (  d o

  l  l a r s p

 e r  p

 a  t  i e n

  t  ) 

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Capaci ty Tim ing and 

Sizing Strateg ies 

1. Sizing Capacity Cushions

2. Timing and Sizing Expansions

3. Linking Process Capacity and other operating decisions.

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Capaci ty Cushion s  

 A capacity cushion is the amount reservecapacity a firm has available.

Capacity Cushion = 100% − Utilization Rate (%)

How much capacity cushion depends on

• The uncertainty and/or variability of demand• The cost of lost business

• The cost of idle capacity

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Capacity Expansion

Expansionis t Strategy  

Planned unused 

capacity 

Time 

  C

 a p a c

  i  t y 

Forecast o f 

capacity requ ired 

Time between 

increments 

Capacity inc rement 

Staying ahead of demand 

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Capacity Expansion

Wait-and-See Strategy 

Time 

  C a p a c

  i  t y 

Forecast o f 

capacity required 

Planned u se of 

shor t - term opt ions 

Time between increments 

Capacity Inc rement 

Chasing demand

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Competitive Priorities

Quality 

Process Design

Aggregate Planning

Linking Process Capaci ty 

and Other Decis ion s 

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A Systemat ic App roach To 

Long -Term Capaci ty Decis ions 

1. Estimate future capacityrequirements.

2. Identify gaps by comparingrequirements with available capacity.

3. Develop alternative plans for filling the

gaps.4. Evaluate each alternative and make a

final choice.

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Capacity Requirement is determinedover some future period based ondemand and desired capacity cushion.

Planning Horizon is a set of 

consecutive future time periods for planning purposes.

Est imat ing Capaci ty 

Requirements  

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Outpu t Measu res  for Estimating Capacity Requirements 

Output Measures are the simplest way to expresscapacity.Products produced or customers served per unit of 

time 

Example: Current capacity is 50 per day and demand isexpected to double in five years. Management uses a

capacity cushion of 20%.Capacity (M ) in 5 years should be:

M = 100/(1 - 0.2) = 125 customers

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Inpu t Measu res  

for Estimating Capacity Requirements

Input Measures are typically based on resource availability.

 –  Availability of workers, machines, workstations, seats, etc.

Capacity Requirement = 

Processing hours required for year’s demand 

Hours available from a single capacity unit per year, after deducting desired cushion 

M =Dp

N [1 – (C /100)]D = demand forecast for the year  p = processing timeN  = total number of hours per year during which the process operatesC  = desired capacity cushion, expressed as a percentage

S f t S d l C

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Surefoo t Sandal Company 

App l icat ion 7.4 

Put together a capacity plan for a critical bottleneck operation at theSurefoot Sandal Company. Capacity is measured as number of machines. Three products (men’s,  women’s, & children’s sandals)are manufactured. The time standards, lot sizes, and demandforecasts are given below. There are two 8-hour shifts operating 5

days per week, 50 weeks per year. Experience shows that a capacitycushion of 5 percent is sufficient.

Processing Setup Lot Size Demand

Product (hr/pair) (hr/pair) (pairs/lot) (pairs/yr)

Men's sandals 0.05 0.5 240 80,000

Women's 0.1 2.2 180 60,000

Children's 0.02 3.8 360 120,000

Time Standards

a. How many machines are needed?

b. If the operation currently has two machines, what is the capacity gap? 

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Surefoot Sandal Company 

App l icat ion 7.4  Solut ion  

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Surefoot Sandal Company 

App l icat ion 7.4  Solut ion  

Id t i f i G d

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Iden t i fy ing Gaps and 

Develop ing A lternat ives  

 A Capacity Gap is any difference, positive or negative, between forecast demand and

current capacity.

 Alternatives can be anything from doingnothing (Base Case), short-term measured,

long-term expansion, or a combination.

Evaluation of each alternative is important.

Grandmother’s

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Grandmother sChicken Restaurant 

Examp le 7.5 

Grandmother’s Chicken Restaurant expects to serve a total of 80,000meals this year. Although the kitchen is operating at 100 percentcapacity, the dining room can handle a total of 105,000 diners per year. Forecasted demand for the next five years is 90,000 meals for next year, followed by a 10,000-meal increase in each of the

succeeding years.

One alternative is to expand both the kitchen and the dining room now,bringing their capacities up to 130,000 meals per year. The initialinvestment would be $200,000, made at the end of this year (year 0).The average meal is priced at $10, and the before-tax profit margin is

20 percent. The 20 percent figure was arrived at by determining that,for each $10 meal, $6 covers variable costs and $2 goes toward fixedcosts (other than depreciation). The remaining $2 goes to pretax profit.

What are the pretax cash flows from this project for the next five yearscompared to those of the base case of doing nothing?

Grandmother’s

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Chicken Restaurant Examp le 7.5 Solut ion 

The base case of doing nothing results in losing allpotential sales beyond 80,000 meals. With the newcapacity, the cash flow would equal the extra mealsserved by having a 130,000-meal capacity,

multiplied by a profit of $2 per meal. In year 0, the only cash flow is  –$200,000 for the

initial investment.

In year 1, the 90,000-meal demand will be

completely satisfied by the expanded capacity, sothe incremental cash flow is:(90,000 – 80,000)(2) = $20,000.

Grandmother’s

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Grandmother sChicken Restaurant Example  7.5 Solut ion 

If the new capacity were smaller than the expecteddemand in any year, we would subtract the base case

capacity from the new capacity (rather than the demand).

The owner should account for the time value of money,applying such techniques as the net present value or internal rate of return methods. 

$100,00080,000)2 – (130,000flowCash130,000;Demand :5Year 

$80,00080,000)2 – 

(120,000flowCash120,000;Demand :4Year 

$60,00080,000)2 – (110,000flowCash110,000;Demand :3Year 

$40,00080,000)2 – (100,000flowCash100,000;Demand :2Year 

Year 0: Demand = 80,000; Cash flow = $80,000

Year 1: Demand = 90,000; Cash flow = ( 90,000  – 80,000)2 = $20,000

Grandmother’s

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Chicken Restaurant Examp le 7.5 NVP Calcu lat ion 

The NPV of this project at a discount rate of 10% iscalculated as shown below, and equals $ 13,051.75

NPV=[ −200,000 + [(20,000/1.1)] + [40,000/(1.1)2] + [60,000/(1.1)3] +[80,000/(1.1)4] + [100,000/(1.1)5]

= −$200,000 + $18,181.82 + $33,057.85 + $45,078.89 + $54,641.07 +

$62,092.13

= $13,051.75

Grandmother’s

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 A capacity alternative for Grandmother’s Chicken Restaurant is atwo-stage expansion.

This alternative expands the kitchen at the end of year 0, raising its

capacity from 80,000 meals per year to that of the dining area(105,000 meals per year). If sales in year 1 and 2 live up to expectations, the capacities of 

both the kitchen and the dining room will be expanded at the end of year 3 to 130,000 meals per year.

This upgraded capacity level should suffice up through year 5. The

initial investment would be $80,000 at the end of year 0 and anadditional investment of $170,000 at the end of year 3. The pretaxprofit is $2 per meal.

What are the pretax cash flows for this alternative through year 5,compared with the base case?

Grandmother sChicken Restaurant 

App l icat ion 7.5 

Two-stage expansion

Grandmother’s Chicken Restaurant Two Stage Expans ion

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Grandmother s Chicken Restaurant Two-Stage Expans ion 

The Table shows the cash inflows and outflows.The year 3 cash flow is unusual in two respects:

First, the cash inflow from sales is $50,000 rather than $60,000. Theincrease in sales over the base is 25,000 meals (105,000 – 80,000)instead of 30,000 meals (110,000 – 80,000) because the restaurant’s

capacity falls somewhat short of demand.

Second, a cash outflow of $170,000 occurs at the end of year 3, when

the second-stage expansion occurs. The net cash flow for year 3 is$50,000 – $170,000 = –$120,000.

App l icat ion 7.5 

Grandmother’s

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Grandmother sChicken Restaurant 

Two -stage NVP Calcu lat ion 

For comparison purposes, the NPV of this project at a discount rate of 10% is calculated as shown below, and equals negative $ 2,184.90.

NPV = −80,000 + (20,000/1.1) + [40,000/(1.1)2] −[120,000/(1.1)3] +[80,000/(1.1)4] + [100,000/(1.1)5]

= −$80,000 + $18,181.82 + $33,057.85 − $90,157.77 + $54,641.07+ $62,092.13 = −$2,184.90

On a purely monetary basis, a single stage expansion seems to be abetter alternative than this two-stage expansion. However, other qualitative factors as mentioned earlier must be considered as well.

App l icat ion 7.5 

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Evaluat ing A lternat ives 

Qualitative Concerns 

The fit between alternatives and strategy

Demand uncertainty

Reactions of the competition Changes in technology

Quantitative Concerns 

Cash flows

The difference between the flows of funds into and out of an

organization over time, including revenues, costs, and

changes in assets and liabilities.

Too ls for

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Too ls for 

Capaci ty Plann ing 

Waiting Line Models

Supplement C

Simulation

Supplement B

Decision Trees

Supplement A

Capaci ty Plann ing

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Capaci ty Plann ing 

us ing Wait ing L ines  

Capaci ty Plann ing

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Don’t expand 

Expand1

2

Low demand [0.40]

Low demand [0.40]

High demand [0.60]

High demand [0.60]

$70

$220

$40

$135

$90

Capaci ty Plann ing 

us ing Dec ision Trees  

X 0.40 = $28

X 0.40 = $16

X 0.60 = $132

X 0.60= $96

$148

$124