KONAČNA_VERZIJA_DOING BUSINESS-ENGLESKI

8/3/2019 KONANA_VERZIJA_DOING BUSINESS-ENGLESKI

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DOING BUSINESS IN GERMANY


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ORGANISATION

heavy emphasis on careful planning,consideration, consultation and consensus.

appreciation for detail, facts and statistics.

organisation is a means of negating uncertaintyand averting risk.


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AVERSION TO RISK

The emphasis on conformity combined with a fearof the unknown makes Germans veryapprehensive about risk.

Security is guaranteed through risk analysis.

Written documentation is seen as the safest andmost objective medium for analysis.


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COMMUNICATION

Germans value their privacy.

a divide between public and private life.

Communication styles in Germany may be

perceived as direct, short and to the point.Formality dictates that emotions and unnecessarycontent do not have a place in conversation.


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MEETING & GREETING

&NEGOTIATIONS

firm, brief handshakes

When several people are being introduced taketurns to greet each other rather than reaching over

someone else's hands. NO shaking hands withone hand in your pocket.

When women enter a room it is considered politefor men to stand.

Looking directly into the person's eyes whileshaking hands.

the phrase 'let's get down to business'.


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When being introduced to a woman, wait to see ifshe extends her hand.

German etiquette requires you to addresssomeone using Herr (Mr.) or Frau (Mrs/Ms)followed by their surname.

Only family members and friends use first names.

Professional titles should also be used fordoctors, academics, etc.

decisions are made slowly and methodically. Oncea decision has been reached minds are very rarely

changed.

plan ahead. It is important to ensure bookmeetings at least 2-3 weeks in advance


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PUNCTUALITY

punctuality is a serious issue.

time plan very carefully

It is considered bad etiquette to be late or early asit shows disrespect for peoples' time.


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HUMOUR

jokes are not commonplace. (Only it isappropriate, tasteful and in context then humour isacceptable.)


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APPEARANCE

Business dress in Germany is very conservative.

Businessmen wear dark suits; solid, conservative

ties, and white shirts. Women also dress conservatively, in dark suits

and white blouses.

Chewing gum while talking to someone is

considered rude. Don't be surprised if occasionally you see a

fashion statement with white socks being wornwith a dark suit.


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BEHAVIOUR

strongly individualistic.

Germans do not like surprises. Sudden changes inbusiness transactions, even if they may improvethe outcome, are unwelcome.

German citizens do not need or expect to be

complimented. In Germany, it is assumed thateverything is satisfactory unless the person hearsotherwise.


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DOING BUSINESS IN JAPAN

Japan was never a western colony

... and that is not a coincidence, but largely due to

Japanese people's strong will and traditionalabilities.


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GROUP ORIENTATION

altruism, team-work and group cohesiveness

HIERARCHY

determined by factors such as age, employment,company and family background


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RESPECT through language, behaviour, etiquette, body

language and other subtle forms of non-verbalcommunication.


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MEETING AND GREETING

sense of formality in Japanese interaction the bow is an integral part of Japanese society


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BUILDING RELATIONSHIPS

based on three factors: sincerity, compatibility andtrustworthiness


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COMMUNICATION

avoiding direct or explicit statements

when doing business in Japan clarify meaningsand dig deeper for more information

"Say one, understand ten!"

business cards are called meishi. Japanese giveand receive meishi with both hands.


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MEETINGS AND NEGOTIATIONS

you will greet the most senior employee first andthen others in descending order

the Japanese are very detail orientated, expectlots of questions

do not disagree openly, do not put people on thespot and always employ diplomatic languagewhen doing business


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PUNCTUALITY be on time and well prepared for meetings

it is extremely inpolite not to do your homework (= marketresearch) about the companies and people you are meeting

there is a sophisticated protocol how seating is arranged atmeetings, at dinners or in cars.

there are a number of unwritten rules in daily life in Japan:

don't blow you nose in front of other people!

don't kiss anybody as a greeting! (You'll thoroughlyembarrass your "victim"!)
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APPEARANCE

Dress to impress Men should wear dark conservative attire. Business suits are

most suitable. Casual dress is never appropriate in a business setting. Shoes should be easy to remove, as you will do so often.

Slip-ons are the best choice. Womens dress should be conservative. Little emphasis

should be placed on accessories. They should be minimal. Women should not wear pants in a business situation.

Japanese men tend to find it offensive. Women should only wear low-heeled shoes to avoid

towering over men. A kimono should be wrapped left over right to do otherwise

symbolizes death.


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Avoid the "OK" sign; in Japan it means money.

Pointing in not acceptable.

Do no blow your nose in public

Personal space is valued

A smile can have double meaning


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BEHAVIOUR

Never pour a drink yourself; always allowsomeone else to do it for you.

Most business entertaining is done in

restaurants or bars after business hours. Often inkaraokeor "hostess bars."


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Expanding business between EU and Japan:

EU-USA trade (EURO 442 billion) is about threetimes larger than EU-Japan trade (EURO 154billion):


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DOING BUSINESS IN IRELAND


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GREEETING AND GIFT GIVING

Eye contact

Firm hand shake

Hug if you know them well

Smile

Avoid using titles

Ex. Dr


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CONVERSATION

The Irish prefer direct eye contact.

The Irish find arguments and opinionatedconversation entertaining.

Subjects not to talk about.

MIXING BUSINESS AND


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MIXING BUSINESS ANDENTERTAINMENT

Drinking forms a huge part of Irish Culture andpsyche of the countrythe troubles of the day and

the world are generally sorted out over a pint.

Monday morning office

conversations will entail theamounts of alcohol consumedover the weekend along withthe following hangover. When ordering a drink makemen must order a pint or it is

considered unmanly. Also in an Irish pub eachperson is expected to pay for around of drinks or it couldleave a bad impression.

If invited out for a drink it is

said not to bring up businesssubjects unless host doesso first. When hosting a dinner orlunch at a restaurant is italmost customary to drink

wine unless Guinness ortea is preferred. But at lunchtime, mostbusiness people will not takea drink.


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DRESS CODE

Men

Suits and ties

Business casual

No Jeans

Women Suits

Dress Blouse Accessories No Jeans


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LETS MAKE A DEAL!

Before a meeting proceeds, there is usually agood bit of small talk.

Do not expect to make a deal in a hurry.

In Irish business Family is everything.


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PUBLIC BEHAVIOUR

The Irish are very difficult to impress; even if you do manageto impress them, they might not openly admit it.

Dont break eye contact when someone is talking to you.

It is common for men to open the door for women, as well asemployees and bosses.

The hand shake is a preferred greeting.

It is custom to shake hands at the beginning and end of abusiness meeting.

When speaking to and Irish person, keep and arms lengthaway. Maintaining personal space is important in culture.


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TIME

Be on time

Be Flexible with others

Allow time for late arrivals


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DONTS

Business first

Sell alcohol to someone already drunk

Smoke in public places Call someone a mick


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SUCCESSFUL FIRST IMPRESSION

Remember at leastone thing in thefollowing areas!!

Greetings

Conversation

Public behavior

Dress wear

Deal negotiation

Entertaining

Time Donts.


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ST. PATRICKS DAY

Ireland Holiday

St. Patrick

March 17th Shamrock

Green


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DOING BUSINESS IN RUSSIA

Official name - The RussianFederationPopulation - 142,893,540*

Official Language - Russian

Currency - Russian rouble (RUR)Capital city - Moscow


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MEETING AND GREETING

firm handshake introduce yourself using only your surname

Before meeting Russian counterpart find out ifthere are any titles they use as these are

extremely important and should be used If visiting Russia it is appropriate to refer to your

counterpart by either "Mr., "Mrs." or "Miss" plus

his or her surname


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Russians have three names When doing business in Russia make sure you

take a business card

make sure you add your title and any degrees or

qualifications you have.


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MEETINGS AND NEGOTIATING

Good indication of how serious a meeting is takenis how punctual they are.

Initial meetings are usually approached as aformality

The best strategy is to appear very firm anddignified

Pitches or presentations should be simple andstraightforward


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Use special visuals, flashy PowerPoint

presentations The most critical element is demonstrating your

knowledge, professionalism and expertise.

Many Russian business personnel speak good

English


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Negotiations are an interesting affair for anyonedoing business in Russia

Their main aim is to gain concessions Caving in too early is a sign of weakness so stand

your ground

Russians view compromise as a sign of

weakness, don't be surprised by loss of tempers,walkouts, threats to end the deal, and similarincidents. It's all part of the fun.


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ENTERTAINING

Doing business, conducting meetings, makingdecisions, negotiating and getting to know eachother is increasingly being done at dinner

At the table centre seats are used by the most

senior attendees As a guest you should be sat in the middle

opposite your immediate counterpart


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DOING BUSINESS IN USA


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COMMUNICATION

Americans are direct in the way they communicate

They value logic and linear thinking and expectpeople to speak clearly and in a straightforwardmanner


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Time is money in the U.S. so people tend to get tothe point quickly and are annoyed by beating

around the bush

Communicating virtually (i.e. through email, SMS,Skype, etc) is very common with very little protocolor formality in the interaction


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MEETINGS

Arrive on time for meetings since time andpunctuality are important

In the Northeast and Midwest, people areextremely punctual and view it as a sign ofdisrespect for someone to be late for a meeting orappointment

In the Southern and Western states, people maybe a little more relaxed, but to be safe, alwaysarrive on time, although you may have to wait a

little before your meeting begins very little small talk before getting down to

business

If there is an agenda, it will be followed


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At the conclusion of the meeting, there will be asummary of what was decided

The emphasis is on getting a contract signedrather than building a relationship

The relationship may develop once the firstcontract has been signed

American business people are generally lessformal than in many other countries


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APPEARANCE

In general, people in the East dress more formally,while people in the West are known for beinginformal

For an initial meeting, dressing conservatively is

always in good taste. Women can wear businesssuits or dresses. Men should wear a business suitunless you know the firm to be quite casual


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In formal circumstances, you may want to usetitles and surnames as a courtesy until you are

invited to move to a first name basis, which willhappen quickly

Business cards are exchanged without formalritual

It is quite common for the recipient to put your cardin their wallet, which may then go in the backpocket of their trousers


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BEHAVIOR

Gift giving is discouraged or limited by many UScompanies. A gracious written note is alwaysappropriate and acceptable

If you do give a gift, it should not appear to be a

bribe An invitation for a meal or a modest gift is usually

acceptable

Business meetings may be arranged as breakfast

meetings, luncheon meetings, or dinner meetingsdepending on time schedules and necessity


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Business is usually not discussed until everyonehas ordered their meal

Spouses may be included in business dinners

Do not use or chew on a toothpick in public

Many public places and private homes do notallow smoking. In some areas laws have beenpassed to prevent smoking in public places


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KONAČNA_VERZIJA_DOING BUSINESS-ENGLESKI