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KO/Knet'Report'
Perspectives'of'Rural'and'Remote'First'Nation'Community'Members'Toward'Telehealth'
Services:'The'Case'of'Keewaytinook'Okimakanak'Telemedicine'(KOTM)'
'
Orpah&McKenzie,&Crystal'Kakekaspan,'Kerri'Gibson,'''Susan'O’Donnell,'Tina&Kakepetum4Schultz''
'Presentation'for'the'rural'and'remote'health''
research'conference'in'Levis,'Quebec'October'25M27,'2012'
2&
Background''• Responses&from&a&online&survey&of&Knet&account&holders&conducted&in&November&2011&&
• InvitaDons&were&sent&to&all&Knet&email&account&holders&to&parDcipate&in&study&&
• An&overall&response&of&663,&including&362&from&KOTM&communiDes&&
• Knet&and&Videocom&collaboraDon&&
3&
Survey'Responses'&
Ques%on:)What)community)do)you)live)in)most)of)the)
%me?))
(n=)number)of)respondents))
&&
663&Knet&mail&account&holders&&from&all&over&North&Western&Ontario&responded&to&the&survey,&362&of&which&were&from&communiDes&where&KeewayDnook&Okimakanak&Telemedicine&(KOTM)&services&are&provided&
4&
)
Highest'Responses'for'KOTM'communities' 5&
Overview'of'Research'• A&broad&range&of&qualitaDve&and&
quanDtaDve&informaDon&that&examines&the&use&of&technologies&and&the&importance&of&KO/Knet&services,&such&as&KOTM,&in&communiDes.&&
• Survey&analysis&conducted&with&the&University&of&New&Brunswick&&&
• CommuniDes&and&leadership&can&use&this&informaDon&to&help&improve&KO/Knet&services.&&&
• Other&research&papers&and&publicaDons&are&being&prepared&from&the&overall&survey&&&
• The&survey&is&a&part&of&the&VideoCom&research&project,&with&partners&KO/Knet&&and&KORI.&&hXp://www.videocom.firstnaDon.ca&&
&
6&
Purpose'for'Report'• To&sDmulate&community&feedback&and&input&on&the&results&in&order&to&help&improve&KOTM’s&relaDons&with&paDents&
&• InformaDon&can&help&idenDfy&areas&of&KOTM&that&are&doing&well,&as&well&as&areas&that&need&improvement&&
&• Explores&the&perspecDves&of&community&members&toward&Telehealth&services&&
&&7&
Satisfaction'Ratings'for'KOTM'
Summary'• Out&of&all&the&respondents,&most&people&agree&that&Telehealth/Telemedicine&is&a&good&service.&
&• Slightly&more&women&(29.4%)&than&men&(17.1%)&said&they&think&Telemedicine&is&a&excellent&service.&
&• 0%&of&people&up&to&age&29&think&KOTM&is&a&poor&service&
9&
KOTM%Satisfaction%Ratings%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages''
10&
24.0%&
40.3%&
18.0%&
3.0%&
14.6%&
Excellent& Good& Fair& Poor& I&don't&know&this&service&
KOTM
'Satisfaction'Ratings'
11&
12.3%&
17.7%&
3.4%& 2.5%&
14.7%&
22.2%&
40.2%& 40.5%&
29.4%&
17.1%&
Female& Male&
I&don't&know&what&this&service&is& Poor& Fair& Good& Excellent&
KOTM%Satisfaction%Ratings%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
KOTM
'Satisfaction'Ratings'
12&
21.4%&
15.3%&
10.3%&
14.1%&
5.7%&
4.1%&
2.6%&
0.0%&
17.1%&
17.3%&
17.2%&
20.5%&
32.9%&
39.8%&
40.5%&
47.4%&
22.9%&
23.5%&
29.3%&
17.9%&
0.0%& 5.0%& 10.0%& 15.0%& 20.0%& 25.0%& 30.0%& 35.0%& 40.0%& 45.0%& 50.0%&
50&and&up&
40449&
30439&
up&to&29&
Excellent& Good& Fair& Poor& I&don't&know&what&this&service&is&
KOTM%Satisfaction%Ratings%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
KOTM
'Satisfaction'Ratings'
Quotes'from'participants''I"suppose"more"informa.on"on"the"services"I"don't"know"about."Honestly,"I"thought"Telehealth"was"through"another"service"provider."&telemedicine"would"sort"of"be"beneficial"in"our"community"for"our"elders"that"can't"always"go"by"themselves"to"an"appointment,"at"least"with"this"their"family"members"would"be"available"to"aid"them"with"the"appointment"or"the"health"staff"that"we"have.""More"educa.on"and"awareness"should"be"done"on"the"KNET"services"especially"from"the"local"people"to"talk"about"the"I.T.'s."It'll"be"good"to"create"champions"that"speak"the"local"language"to"bring"educa.on"and"awareness"E"do"some"marke.ng"on"the"services"at"the"community"level."I"learned"that"some"workers"have"addic.on"issues"such"as"drugs"and"it's"affec.ng"the"services..One"way"is"to"exercise/"support"the"Local"policies"and"procedures"to"have"healthy"workers"run"the"workplace."Some"communi.es"have"mandatory"drug"tes.ng"policies"right"now."So"think"about"it..what"is"just"cause!"Improvements:"the"video"conference"in"the"nursing"sta.on"need"sound"barriers.."&&&
13&
Community'Feedback'on'Keewaytinook'Okimakanak'Telemedicine'(KOTM)'
Summary'• 86.1%&of&people&have&heard&about&telemedicine,&but&only&39.2&have&used&it.&
• 91.8%&of&people&in&their&40’s&have&heard&of&telemedicine&
• Females&use&telemedicine&more&oeen&than&men&
• 67.6%&of&people&think&Telemedicine&would&be&a&good&alternaDve&to&visiDng&a&health&professional&in&person,&yet&46.8%&sDll&would&rather&travel.&
• 49.6%&of&people&are&concerned&with&the&privacy&of&a&telemedicine&session&
• 60.5%&of&people&wish&KOTM&would&be&increased&in&their&community&
15&
16&86.1%&
5.8%&
8.1%&
Yes& No& I&don't&know&
I%have%heard%about%telemedicine%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
Community'Feedback'
17&
7.2%&
5.1%&
8.6%&
11.7%&
2.9%&
3.1%&
3.4%&
15.6%&
89.9%&
91.8%&
87.9%&
72.7%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%& 70.0%& 80.0%& 90.0%& 100.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
I%have%heard%about%telemedicine%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
Community'Feedback'
18&
I%have%used%telemedicine%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
39.2%&
48.1%&
12.8%&
Yes& No& I&don't&know&
Community'Feedback'
19&10.9%&
15.2%&
45.5%&
51.3%&
43.6%&
33.5%&
Female& Male&
I&don't&know& No& Yes&
I%have%used%telemedicine%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
Community'Feedback'
20&
Telemedicine%could%be%a%good%alternative%to%visiting%the%health%professional%in%person%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
67.6%&
6.4%&
26.0%&
Yes& No& I&don't&know&
Community'Feedback'
21&20.0%&
24.5%&
25.9%&
33.8%&
1.4%&
3.1%&
6.0%&
15.6%&
78.6%&
72.4%&
68.1%&
50.6%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%& 70.0%& 80.0%& 90.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
Telemedicine%could%be%a%good%alternative%to%visiting%the%health%professional%in%person%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
Community'Feedback'
22&
I%would%rather%travel%to%visit%the%health%%professional%in%person%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
46.8%&
27.1%&
26.0%&
Yes& No& I&don't&know&
Community'Feedback'
23&24.3%&
28.6%&
26.1%&
24.4%&
28.6%&
27.6%&
29.6%&
21.8%&
47.1%&
43.9%&
44.3%&
53.8%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
I%would%rather%travel%to%visit%the%health%%professional%in%person%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
Community'Feedback'
24&
Telemedicine%would%be%a%useful%service%for%me%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
55.8%&
8.3%&
35.8%&
Yes& No& I&don't&know&
Community'Feedback'
25&
24.3%&
34.0%&
36.5%&
47.4%&
2.9%&
4.1%&
7.8%&
19.2%&
72.9%&
61.9%&
55.7%&
33.3%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%& 70.0%& 80.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
Telemedicine%would%be%a%useful%service%for%me%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
Community'Feedback'
26&
I%intend%to%use%telemedicine%in%the%next%year%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
25.8%&
16.1%&
58.1%&
Yes& No& I&don't&know&
Community'Feedback'
27&
56.2%&
60.5%&
15.3%&17.2%&
28.6%&
22.3%&
Female& Male&
I&don't&know& No& Yes&
I%intend%to%use%telemedicine%in%the%next%year%%Responses'from'KOTM'communities'–'n=360'chart'below'shows'responses'in'percentages'
Community'Feedback'
28&
49.6%&
27.1%&
23.3%&
Yes&& No& I&don't&know&
I%would%be%concerned%about%the%privacy%%of%a%telemedicine%session%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
Community'Feedback'
29&
21.7%&
25.3%&23.2%&
32.2%&
55.2%&
42.4%&
Female& Male&
I&don't&know& No& Yes&
I%would%be%concerned%about%the%privacy%%of%a%telemedicine%session%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
Community'Feedback'
30&
18.6%&
18.4%&
27.8%&
26.9%&
22.9%&
27.6%&
30.4%&
25.6%&
58.6%&
54.1%&
41.7%&
47.4%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%& 70.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
I%would%be%concerned%about%the%privacy%%of%a%telemedicine%session%
Responses'from'KOTM'communities'–'n=361'chart'below'shows'responses'in'percentages'
Community'Feedback'
31&
60.5%&
3.9%&
35.6%&
Yes& No& I&don't&know&
Telemedicine%should%be%increased%in%my%community%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
Community'Feedback'
32&
27.1%&
33.7%&
37.1%&
43.6%&
1.4%&
3.1%&
2.6%&
9.0%&
71.4%&
63.3%&
60.3%&
47.4%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%& 70.0%& 80.0%&
50&and&up&
40449&
30439&
up&to&29&
Yes& No& I&don't&know&
Telemedicine%should%be%increased%in%my%community%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
Community'Feedback'
Quotes'from'Respondents''It"would"be"nice"to"see"more"tech"support"in"the"remote"communi.es"for"connec.vity"and"quality."Also"more"support"for"the"teleEmedicine"network"to"be"u.lized"more"effec.vely."More"bandwidth"also"from"the"government"to"support"the"ini.a.ves.""Communi.es"need"to"upgrade."The"internet"in"this"community"is"really"bad."Trying"to"do"this"survey"is"a"test"on"one's"pa.ence."Even"going"to"my"Telehealth"appointment"last"week"was"unsuccessful"because"they"could"not"get"on...gatekeeper"issue"and"no"body"could"fix"it...even"Sl"."Now"awai.ng"a"new"date...""I"would"like"to"see"issues"with"our"internet"dealt"with"in"our"reserve."The"connec.on"we"have"is"not"good"at"all."We"have"lousy"connec.ons"to"the"internet,"with"it"going"off"quite"a"bit."I"would"like"to"see"it"fixed,"as"it"does"affect"my"job"as"the"telemedicine"coordinator"for"my"reserve."It"seems"my"consults"never"happen"as"i"always"have"gatekeeper"issues"along"with"the"lousy"connec.on."I"hope"it"gets"fixed"so"there"will"be"no"more"cancelled"appointments"for"my"fellow"band"members"who"don't"want"to"travel"to"see"doctors."Thanks."&
33&
KOTM'&'Videoconferencing'
Summary'
&
35&
• 3.0%&of&people&use&videoconferencing&for&telemedicine&weekly,&and&10.5%&of&people&say&the&use&it&monthly&• Females&use&videoconferencing&for&telemedicine&more&oeen&than&men&• People&age&50&and&up&use&videoconferencing&for&telemedicine&less&than&any&other&age&group&
36&
2.8%&3.0%&
10.5%&
45.6%&
38.1%&
Daily& Weekly& Monthly& Rarely& Never&
Frequency%of%videoconferencing%for%Telehealth'Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
KOTM
'&'Videoconferencing''
37&
43.6%&
48.1%&
36.3%&
40.5%&
10.8%& 10.1%&
4.9%&
0.6%&
4.4%&
0.6%&
Female& Male&
Never& Rarely& Monthly& Weekly& Daily&
Frequency%of%videoconferencing%for%Telehealth%Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
KOTM
'&'Videoconferencing''
38&
44.3%&
46.9%&
41.4%&
51.3%&
41.4%&
37.8%&
41.4%&
30.8%&
12.9%&
10.2%&
9.5%&
10.3%&
1.4%&
3.1%&
3.4%&
3.8%&
0.0%&
2.0%&
4.3%&
3.8%&
0.0%& 10.0%& 20.0%& 30.0%& 40.0%& 50.0%& 60.0%&
50&and&up&
40449&
30439&
up&to&29&
Daily& Weekly& Monthly& Rarely& Never&
Frequency%of%videoconferencing%for%Telehealth'Responses'from'KOTM'communities'–'n=362'chart'below'shows'responses'in'percentages'
KOTM
'&'Videoconferencing''
Constructive'feedback'from'respondents'
39&
Feedback'from'respondents'Telehealth"EDoctors"to"see"pa.ents"on".me"for"Telehealth"appointment,"pa.ents"leave"by"the".me"the"doctors"come"around"and"we"have"leT"for"lunch"or"something"else"and"not"to"be"reported"as"missed"appointments."Internet"connec.vity"to"be"faster,"some.mes"it"just"slows"right"up."Phone"services"that"are"cheaper"(IP"based)."&improve"the"technology"in"our"community"as"the"technology"improves....update"more"frequently..i"have"not"seen"any"improvements"in"my"community."The"Telemedicine"struggles"to"keep"their"internet"working"smoothly."Telehealth"and"Videoconferencing"can"be"improved"by"Knet"providing"more"informa.on"and"educa.on"to"the"community"organiza.ons,"on"how"and"the"benefits"of"using"these"technologies."&Videoconferencing"can"be"improved."As"some.mes"you"can't"understand"what"is"being"said"or"don't"get"a"clear"picture."This"is"a"ongoing"technical"issue."It's"hard"to"par.cipate"when"the"video"isn't"clear.""I"think"that"the"connec.on"speed"for"communi.es"need"to"improve."In"order"to"par.cipate"effec.vely"in"educa.on,"telehealth"or"videoconferencing,"the"speed"needs"to"be"there"in"order"for"it"to"run"smoothly."Most"of"the"KO"communi.es"that"I"have"been"to"have"slow"internet"and"some"even"have"internet"speeds"similar"to"my"old"dialEup"during"certain"periods"of"the"day."&&&&&
40&
Feedback'from'respondents'
Spreading"the"Chris.an"Religion."A"faster"internet"connec.on."Both,"wired"and"wireless."An"Alcoholics"Anonymous"program"in"my"community."Thank"you.""Teleconference"on"AA"mee.ngs"across"northwestern"Ontario"including"the"Manitoba"region"or"Paren.ng"Conferences"for"the"young"mothers/"couples."&That"there"be"more"news"stories"with"health"issues."&Develop"an"online"physical"fitness"program"catered"to"all"levels,"and"like"men.oned"previously"online"resources"(ie."personality"and"ap.tude"tests)"for"hiring"within"First"Na.ons."&I"think"that"all"northern"commini.es"are"in.tled"as"the"same"[quality]"service"as"the"southerns"
& 41&
Conclusions'and'Next'Steps'
42&
A'few'conclusions'about'KOTM'• There&needs&to&be&more&community&awareness&for&KOTM.&
&• Privacy&of&KOTM&sessions&&could&be&a&focus&of&a&awareness&campaign.&
&• Elders&need&to&become&more&aware&of&KOTM&and&the&benefits&of&this&service.& 43&
Acknowledgements'''A)warm)and)sincere)thank)you)to:&• &All&of&the&parDcipants&who&took&the&Dme&and&effort&to&share&their&thoughts&and&opinions&with&us.&&
• KO&staff,&interns,&and&Videocom&project&members&and&associates&who&provided&feedback&on&the&project.&
• Knet&staff&who&helped&with&technical&aspects&of&the&data&collecDon.&
• This&survey&is&part&of&the&Videocom&project,&funded&by&in4kind&contribuDons&from&the&social&sciences&and&the&HumaniDes&research&council&of&Canada&(SSHRC).&
• Meegwetch!)44&
Follow'Up'• For&feedback&and&ideas&about&next&steps,&contact&Orpah&McKenzie,&KO&Telemedicine&[email protected]&
• For&more&details&on&survey&analysis,&contact&Susan&O’Donnell,&University&of&New&Brunswick&[email protected]&
You&are&welcome&to&refer&to&this&report&in&any&future&publicaDons&and&reports.&The&reference&is:&&McKenzie,&Orpah.,&Kakekaspan,&C.,&&&O’Donnell,&S.&(2012)&PerspecDves&of&Rural&and&Remote&First&NaDon&Community&Members&Toward&Telehealth&Services:&The&Case&of&KeewayDnook&Okimakanak&Telemedicine&(KOTM).&PresentaDon&from&Lévis,&Quebec,&October&25427,&2012&& 45&