INDEX
MISSION STATEMENT CERTIFICATION INSURANCE COMPANY OVERVIEW
VISSION MISSION TRAINING AND DEVELOP MENT STRATEGY TAILOR MADE
SOLUTION EMPLOYMENT EQUITY SERVICE LEVEL AGREEMENT ORGANIZATIONAL
STRUCTURE SERVICES OFFERED REFERRALS
22 MARCH 2016
Site Proposal ATTENTION : THE MNAGERREF: SECURITY SERVICES
PROPOSALThank you for affording KANGISO JULUKA SECURITY SERVICES
(PVT) LTD the opportunity of providing you with this security
proposal and trust it will meet your approval.KANGISO JULUKA
SECURITY SERVICES (PVT) LTD over 6 years has accumulated a wealthy
of expertise in the market place, focusing on niche market such as
Governmental Departments, Shopping Malls and Complexes,
Warehousing, Manufacturing, Mining, Retail etc.
Our integrated solutions approach has allowed us success of
increasing clients assets protection needs in a very short period
of time. Our company is in co operation with SAPS and METRO POLICE
and other civil organizations. Our security officers will be in
full uniform 24 hours a day, 7 days a week and we assure you; your
assets will be protected.
We look forward to a mutually beneficial working
relationship.
Assuring you the best at all times.Yours sincerely
KANGISO JULUKA SECURITY SERVICES (PVT) LTD MANAGEMENT
J. CHAUKE MISSION STATEMENT
Applying ourselves
through passion,
integrity and
Commitment
to successfully
achieve result,
for the mutual benefit
Of our clients
and our team.COMPANY OVERVIEW1. EXECUTIVE SUMMARY
1.1 KANGISO JULUKA SECURITY SERVICES (PTY) LTD was established
in 2008 in Pretoria. The core focus of the business is to improve
the standard of security in our country on the forth coming 2010
world cup and beyond.1.2 KANGISO JULUKA SECURITY SERVICES (PTY) LTD
was established as a division of KANGISO JULUKA SECURITY AND
BUSINESS PROJECTS (PTY) LTD which was originally started as a
matter of job creation in the community of Hammanskraal and the
surroundings, with a vision to build a company that reflects high
standards of professionalism and exceptional quality. We as KANGISO
JULUKA SECURITY SERVICES (PTY) LTD have quickly established
ourselves as one of the premier security companies in SOUTH
AFRICA.2. Aims and objectives
2.1 Our aim is to have comprehensive and successful business
structure that will be the advantage of the concerned party.
2.2 To understand and dominate the market.
2.3To understand customer friendly approaches in order to
maximize customer satisfaction.
2.4To implement their approaches in the most cost effective
manner, as to sustain funds for the growth of the entity
2.5 To be in harmony with the rules and regulations that governs
industries.
3. Motivation
3.1 Kangiso Juluka Security Services is an upcoming company with
motivational skills providing services. 3.2 As one of the BBBEE
Company looking at the need of the black people in our society, we
need to create job opportunities in an area where many people shall
gain employment. 3.3 The forces for this company is to tender for
government and private companies. 3.4 The covering areas are
Gauteng, Limpopo, Mpumalanga, Free State and North West hoping to
spread to other provinces in the country.
3.5 The value of these contracts shall pay according to statuary
wages of South Africa labour Law plus vat. 4. WHY CHOOSE KANGISO
JULUKA SECURITY SERVICE PTY) LTD?4.1. We are a 100% black and South
African owned company we know and understand the environment4.2. We
dont just train- we develop and empower our people at all
levels
4.3 We offer a service, which is at all times measurable.4.5 We
as Kangiso Juluka Security Services we are able to offer a fully
integrated security solution, facilitating management efficiency
and cost effectiveness.
4.6 Our recruitment criteria focus on aptitude and attitude.4.7
A service level agreement, which provides a framework for the
service and ensure accountability and risk sharing
4.8 Decentralised Management Philosophy facilitates
responsibility on are regional level, providing immediate
management response at all levels.5. Office administration
5.1 All our staff will be required to complete a form with their
personal details to be used for reference purposes.
5.2 Files will be open for clients and all our business
contacts.
5.3 The manager must include all the necessary details in
his/her weekly reports
6. Personal administration
6.1 The director of the entity has the sole discretion to
appoint any one found suitable at any time and deemed suitable and
negotiates terms of each employees contract.
6.2 The director will have the power to view terms of any
contract before signing.
6.3 Once a person is finally evaluated for an appointment and
qualify then he/she must sign an appointment/employment contract
unless indicated otherwise.
6.4 Files must be open with personal details including ID and
certificates of the employee 7. Customer care measures
Our customer/client comes first in business, we serve them to
the fullest and after care services is our first light in our
company.
8. Pricing
8.1 The director of the entity considers the following when
allocating prices, expenses and working capital:
Prices in the market at thus stage.
Marketable prices for the services.
Expenses recoverable and generating of constant income and
recovering accumulate.
8.2 Based on these changes in our goals, outlook, and company
culture, we anticipate that we will be able to make revenue of
approximately R 10 000,000.00 per year.
9. INSURANCE
9.1 KANGISO JULUKA SECURITY SERVICES PTY LTD has extensive
insurance cover in most facets of liability requirements normally
associated with security services at our clients premises.
9.2 It should be recorded that compensation for losses will
ultimately be accepted or repudiated on the basis of a full
investigation by both parties as well as the insurers.
9.3 INSURER: OUTSURANCE FACILITY NUMBER: OT25078466
COVER LIMITCOMPREHENSIVE R 10000000.00
CARE CUSTODY AND CONTROL R 10000000.00
DEFECTIVE WORKMANSHIP R 10 000000.00
WRONGFUL ARREST AND DEFAMATION R 500 000.00
LEGAL DEFENCE COSTS R 100000.00
10 .Objectives
10.1 To establish Kangiso Juluka Security Services as the market
leader in the quality and value-priced security services in South
Africa. 10.2 Establish good relationships with our current markets
by meeting with their decision makers and plotting a mutual plan
for success. Get commitments for support and products that we can
market in our trading areas. 10.3 Investigating new markets that
meet our marketing criteria by committing to small business,
corporate, building owners, flats premises.10.4 Providing
incentives to staff to meet goal margin of 10% 10.5 Competing with
well established companies in the business
10.5 To train people and give them 100% feedback of employment
to the unemployed.
11 Visions:
To become a high Quality service provider that has reliability
to its clients, adding value orientation to all social groups of
the nation, creating employment for the unemployed thus empowering
them with knowledge and experience.12 Mission:
12.1 Kangiso Juluka Security Services is dedicated to provide
security services that provide quality protection with value
pricing. We wish to establish a successful partnership with our
clients, our staff members, and our sponsors that respect the
interest and goals of each party.Success will be measured by our
clients choosing us because of their belief in our ability to meet
or exceed their expectations of price, service and expertise.
To become the leading provider of integrated security solutions
and expertise through the delivery of a world class service.
In support of this strategy we will become :
An organization which delivers real value to our customers by
providing innovative security solutions and deploy a consulting
approach to manage their corporate risk exposure.
The employer of choice within the security sector through the
consistent development of all employees and retain by above sector
average terms and conditions.
Consistent delivery of those goals will deliver increased value
to all those who have a stake in the company.13 TRAINING AND
DEVELOPMENT STRATEGY
13.1 INTRODUCTION
The level of required professional security in commerce and
industry today is higher than it has ever been and because of this
need, the KANGISO JULUKA SECURITY SERVICES (PTY) LTD has embarked
on a NATIONAL TRAINING PROGRAM that has encompassed all aspect of
the security industry as a whole.
13.2 CAREER PATH GUIDANCE
Each officer commencing duties with the company is shown the
career guide and counselled as to their initial immediate term
objectives, short and long term goals. They are then measured on an
on-going through training and ISO 9001 reports.
13.3 STAFF TRAINING AND DEVELOPMENT PROGRAMME
Each employee is made aware of the staff training and
development programme which will encompass for the next five years
through induction and is then advised on an enquiry basis as to
their needs and aspirations within the group.
13.4 TRAINING COURSES
The courses offered to each employee of the company goes far
beyond the normal security requirements and capable of taking an
employee up to and including Diploma level operations.
The main objective is empowerment of individuals through
training and development and long term planning.13.5 CLIENT
SECURITY PERSONNEL
Once an officer posted to a client, the following procedures are
maintained;
13.5.1 Each officer is trained within the company environment
before being posted.13.52 On site orientation is completed within
24 hours of their placement.13.5.3 Monthly performance checks are
made through the ISO9001 system.13.5.4 Site Commanders attend a
monthly refresher course. 13.5.5 Site personnel are being tested
every two months by a Testing Officer, on their application and
understanding of their responsibilities, on site13.5.6 Officers
attend an in-house training programme every six months.13.5.7 In
order to make specific needs of a client, the following system will
be in place;
13.5.8 All officers working on site will have been selected,
vetted, checked, employed and inducted.13.5.9 Officers are then
orientated on site.13.5.10 Each officer is trained to a grade one
level higher than what is required on site by the client.
14. A TAILOR MADE SOLUTIONS
14.1 Aware of the fact that every companys security requirements
are unique, KANGISO JULUKA SECURITY SERVICES (PTY) LTD leverage on
their ability to accurately profile your needs and tailor make a
solution to meet your requirements through their comprehensive
range of security needs.14.2 By utilizing our understanding of your
particular profile. , KANGISO JULUKA SECURITY SERVICES (PTY) LTD is
able to select the appropriate solution for you. All of our
services can be right sized to meet your demands and provide you
with an effective solution to meet your security needs.14.3 Our
membership to the KANGISO JULUKA GROUP ensures that we have access
in-house to state of the art electronic and technology solution in
support of our security service.
15.EMPLOYMENT EQUITY
KANGISO JULUKA SECURITY SERVICES (PTY) LTD upholds and supports
the objective of the Employment act namely:
15.1 The company subscribes to a policy of employment equity,
which takes cognizance of the diversity which exists in the broader
society, and which is based on equal dignity and respect of all
people.
15.2 The company is mindful of its obligation to its clients and
customers, to be a centre of excellence and maintain appropriate
standard of efficiency and productivity. To this end, it will
Endeavour to continue to attract and retain high calibre staff.
15.3 The company is opposed to tokenism and an objective of the
companys Employment Equity Policy is to ensure that suitably
qualified people from designated groups have equal employment
opportunities and are equitably represented in all the occupational
categories and levels in the workplace. Designated groups are
defined as per the Employment Equity Act to be black person
[African, Coloured and Indian], women and people with
disabilities.16. SERVICE LEVEL AGREEMENT
Our service level agreement is living documents that is
structured around requirements as specified by each client. The
basis is formed from the site operations and instruction manual and
clear understanding is outlined as to the level of expectation and
the delivery of the specified service. Every contract is expected
to have minimum of a site operational manual.17 KANGISO JULUKA
SECURITY SERVICES (PTY) LTD ORGANIZATIONAL STRUCTURE
KANGISO JULUKA
BOARD OF DIRECTORS
AD COM
EXCO
MANAGEMENT TEAMPROJECTS ADMIN PROJECTS FINANCE MARKETINGTHE
ORGANISATION BOARD OF DIRECTORS
NAMEPOSITIONCONTACT NUMBERS
MR JERRY CHAUKECHAIRMAN083 519 6887
MS CEREBY MAHEMBE CHAUKEC.E.O.083 720 3348
MS N C MKHONZAMARKETING DIRECTOR073 709 4598
MR D M MOEMAMANAGING DIRECTOR071914 0849/072968 9083
MR C.M. NEMAVIDHIFINANCIAL DIRECTOR082500 9335
18. SERVICES WE OFFER: 18.1 CCTV and Fire Detection
CCTV Security Services
Many companies have CCTV, but, few monitor the system
effectively due to time or financial constraints. If managed
correctly, however, CCTV is a valuable and cost effective tool for
loss prevention, safety and security.
CCTV is mainly associated with detecting crime; however, it
could be involved with detecting activities ranging from Production
process issues.
Safety & Health issues.
Supervise in-house security personnel for compliance with the
Security Site Procedure Manual.
Ensure criminal incidents and other transgressions are detected
and reported for further investigation.
Record and report suspicious behavior or incidents for review
and investigation.
Observe and monitor access and movement in high risk areas in
order to detect and record suspicious behavior or incidents.
Arrange or position the use of CCTV cameras and screen
sequencing to increase the possibility of detecting security and
crime related incidents.
Highlight coverage shortfalls and follow-up of all outstanding
faults/failure/alarm conditions.
Report security incidents and emergency situations to internal
and external stakeholders.
Liaise with security service providers on non performance
issues, ensuring corrective measures are implemented.
Report faulty or defective security systems to superiors and
relevant sections.
Raise security awareness.
CCTV Systems are Client specific and tailored to meet the
Client's information and budget requirements. From a one camera
setup to a multi camera system, timeouts monitoring is essential to
ensure profits are maximized.
At Kangiso Juluka Security we do an analysis with the client as
to what the purpose of the CCTV should be and what the clients
expectations are prior to producing a quote and installation. We
also ensure that the goal of the client is met and that the system
is pro-active and can be used to its full extend.18.2 Alarm
installations and monitoring
Burglar bars, padlocks and security gates provide a sense of
safety, but, it is the alarm system that provides the most
comforting security. Kangiso Juluka Security Services, with the
assistance of its subcontractor Safety and Security, installs high
quality alarm systems at affordable costs. Each alarm system is
designed according to the specifications of the client.
Post alarm installation, a 24/7alarm monitoring service is
offered to keep clients informed of all suspicious activity on
their premises.
Our response centre control room is SAIDSA approved and the
controllers receive extensive training to ensure that they are
familiar with the procedures and client expectations in the event
of an alarm being activated and response sent out.18.3Armed
Response
KJSS is a highly visible force working together with the SAPS,
Metro Police, Law Enforcement Agencies and other private security
companies. We work to combat crime, deter loiterers around business
premises, discourage unauthorized street trading, as well as
bringing an end to illegal parking and dumping.
We use motor vehicles recognizably marked with the KJSS Logos.
This fleet of vehicles are stationed according to zoned
determination areas and can be seen patrolling the area
constantly.
18.4 Guarding Services:We offer highly trained guarding
personnel and solutions to a wide range of Retail, Educational
Facilities,Manufacturing Facilities, High Rise Office Buildings,
Office Complexes, Healthcare, Distribution Facilities, Financial
Institutions, Convention Centers, Corporate Headquarters and
Campuses, Casinos and Gaming Resorts, Racetracks,Federal State and
Local Governments, Film and Entertainment Industry and Sporting
Events clients.
On-site supervision and 24-hour contact with our state of the
art computerized control room. KANGISO JULUKA Security Guardig
Services are the cornerstone of KANGISOJULUKA Security Services,
Inc. KJSS has built a solid reputation of quality based on the high
level of customer service provided by our security officers and
responsiveness of our management team. All security guards must
pass a stringent background check and interview process before they
can be considered for employment. KJSS provides armed and unarmed
licensed security officers for all types of venues.
18.5 Investigative Services
Through our licenser, staff, and partners, KJSS provides
specialized investigative services as a value added option to our
clients. A full line of investigative services can be utilized in
response to an occurrence or integrated into a security solutions
package that is tailored to meet your needs, protect your
interests, and maximize your security budget. Our staff is eager to
discuss how our investigative services can be advantageous to your
overall security program.
18.6 Mining Security Services
18.6.1 The KJSS has, over the past 6 years, developed strong
security service delivery methodologies in many industry sectors.
One of these sectors includes the diverse mining industry where we
offer the implementation, development and management of sustainable
integrated mining security solutions.18.6.2 Due to the high rate of
theft within the mining industry, whether it is valuable elements
and minerals that are mined that are stolen, orheavy-duty
equipment, there is a great need for reliable and effective mining
security in South Africa.18.6.3 With the vast security management
experience our senior managers have obtained in the various sectors
of the mining industry, we are able to offer our clients a
progressive and integrated security solution by combining manned
security guard personnel with state of the art electronic security
equipment.18.7 Special Events Security:18.7.1 At KJSS, we offer
special event security services designed to handle any size public
or private event. At events where crowd sizes number from the
hundreds to the thousands or at venues ranging in size from school
auditoriums to professional stadiums and arenas, we are able to
create a security program suited to your event needs. We are proven
experts in the unique security challenges presented by large
events.18.7.2 Our Special Events Services provide comprehensive
security programs for grand openings, film and theater premieres,
celebrity appearances, autograph signings, art gallery openings,
fund raising dinners and all types of events. KJSS is capable of
providing you with professionally and expertly managed special
event security services in a proactive manner that addresses todays
ever-changing security challenges, in areas such as, Sporting
Events, Concerts Political Gatherings,
Conferences/Conventions/Trade Shows, Red Carpet Events, Charity
Events Movie Screenings and Celebrity/Executive Parties.
INCLUDEPICTURE
"http://www.smssi.com/images/office-security-guard-corporate-crop-u28565.jpg"
\* MERGEFORMATINET 18.8 Retail and system Checking:18.8.1 Detail
Checking Security Services
It has already been established that a high percentage of
stock-loss occurs in the receiving department of any business. We
strive to limit these stock-losses when we place our staff as
detail checkers in the desired areas.
The officers are trained in the receiving procedures and also
the system (such as SAP). This ensures that these staff members are
familiar with the procedures and will notice when something out of
the ordinary occurs.
All discrepancies are immediately reported to the supervisor /
site manager, who will then liaise with the Receiving Manager and
the Loss Prevention Manager in an investigation to establish the
nature of the discrepancy and also if there is any liability
because of the discrepancy.
A discrepancy report is generated every week or month as
required by the client and distributed to all concerned
parties.
. 18.8.2 Undercover Operations Security Services
Pin pointing the exact location of shrinkage can be a difficult
and frustrating task.
Our expertly skilled staff is incorporated into the work place
in such a way that their real identity is never known; thus, they
can freely mingle with the clients personnel and point out
vulnerable areas. They are able to identify and report on all
possible criminal activity, commercial and industrial stock loss,
and breaches of company and safety regulations. These discreet
investigations are passed on to management via concise reports
giving an accurate picture of the activities of dishonest
employees. Added to this, our investigators also make management
aware of timekeeping abuse, unsatisfactory conduct, sabotage and
employee attitudes.
We do not only identify your problem; we offer solutions,
through our proven analytical methodologies and many years of
experience. Agents are placed inside the organization as normal
workers and they can be employed as drivers, cashiers, cleaners,
administrative, and general workers.
They integrate themselves with other workers to become "one of
the workers." Our skilled investigators are trained to gather
information which is then analyzed by our handlers and presented to
the client with our recommendations relating to systems and
procedures.
18.8.3 Store Detectives Services
Internal staff members are often too busy, involved, or
intimidated by errant customers or colleagues to do anything about
a fraudulent situation.
Our specifically trained Store Detectives, with expertise in all
areas related to store detection, apprehension and addressing
sensitive issues, will keep your store safe from customer pilferage
(shoplifting, fraudulent price swapping) and internal theft.
A further benefit to you will mean your employees will be
safeguarded against wrongful arrest. We will also attend all court
appearances, saving you this time and concern.
18.8.4 Guarding services for retails store and shopping
malls
Each of our employees are cleared and registered in terms of the
Security Officers Act 1987 by the Private Security Industry
Regulatory Authority(P.S.I.R.A).
We specialize in: Egress/Access Control
Guard Monitoring Patrols
Alarm Activations
Fire Drills Maintenance Checks
18.8.5 Security Services Training for retail stores
All personnel are motivated to be part of our personal
development program which facilitates the setting of personal goals
and managing the achievement thereof. We motivate our staff by
means of continuous appraisal sheets which ensure that standards
are kept high and professional.
All employees undergo fire fighting, first aid and emergency
evacuation training on site to ensure that they can assist in case
of emergency and not hamper the process.
Job descriptions are compiled in conjunction with the Client for
them to be tailored to meet your specific requirements and
specifications. Our Training Officer is placed on your premises,
together with any security personnel, prior to commencement of
service so that on-site training can be exercised.19. Uniform
/TransportOur security officers will be in full uniform and
transported to the posts for 24/hours, 7 days a week and they will
be visited on regular bases at their posts and we assure you, your
property shall be protected.
20 .REFERENCES
1.Thompson Auto Repairs Contact Person : Mr ThompsonContact
Number :012717 5043 2. Pick n Pay MahubeContact Person : Mr Jeffrey
MonjokodiContact Number : 072364 31783. CHROMECRETE RAEDY MIX
Contact Person : MR DONAVIN
Contact Number: 082 258 3300
4. Kathlego ComplexContact Person : Mr MarobanoContact Number :
073 2067 1835. Sihle Civils And DevelopmentContact Person : Mr
Tshepo MosheuContact number : 082741 5223
6. Readira Civils
Contact Person : Mr Thembekile
Contact Number : 076789 10247 Rolux SA
Contact Person : Mrs GillianConatct Number: 084566 111121.
COMMERCIAL DETAILS
PHYSICAL ADDRESS: A96 HARRY GWALA AVE
MANDELA VILLAGE
HAMMANSKRAAL
0400
POSTAL ADDRESS: P. O. BOX 1054
HAMMANSKRAAL
0400CONTACT DETAILS Cell : 083 519 6887
Control room: 012 711 0014
fax : 012 711 0014
e-mail : [email protected]
: [email protected]
WEBSITE
: www.kangisojuluka.co.zaCONTACT PERSON : MR J CHAUKE
VAT REG
: 9464489161 INCOME TAX
: 9123613185
COMPANY REG
: 2013/02171/07
PSIRA REG
: 2410264
BANK
: FNB
ACCOUNT NUMBER : 62458691196
ACCOUNT TYPE
: CHEQUE
BRANCH
: JUBILLE
BRANCH CODE
: 250655
AS ALWAYS WE LEAD AND OTHERS FOLLOWS
