Kitchen Cleanliness

Excellent StudentBSAP

Fall 2007TA Name: Betsy Saur

Setting and Participant Description

• The intervention was conducted at Nisker’s Bar and Restaurant

• The participant consisted of the nightly kitchen staff

Reason to Intervene

• Maintaining a sanitary kitchen is the primary goal of an owner of a restaurant

• The kitchen was only getting cleaned less than 65% of the time

Reason to Intervene Cont.

• After conferring with the owner, I had decided to implement a performance management contingency to produce desired behavior

Analyze the Natural Contingencies

• The Ineffective Natural Reinforcement Contingency:

• If the employee completes one cleaning task the kitchen will be infinitesimally more sanitary

• Yet this contingency is quite too small to control the behavior of cleaning

Analyze the Natural Contingencies

• The Natural Competing Penalty Contingency:

• Completing each cleaning task in the kitchen allows less time for the employee to socialize with his co-workers and friends

• Therefore carrying out the kitchen tasks also had some penalizing properties

Analyze the Natural Contingencies

Ineffective Natural Contingency

Given levelof cleanliness

in kitchen

Complete one cleaning

task in kitchento a standard

Infinitesimallygreater level

of Cleanlinessin kitchen

Analyze the Natural Contingencies

Natural Competing Contingency

Given timeto socializewith friends

Complete one cleaning

task in kitchento a standard

Less time tosocialize

with friends

Baseline Graph

Sample graph

Kitchen Cleanliness

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20

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60

80

100

1 2 3 4 5

Sessions

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Baseline Graph Description

• Although the employee was aware of what he needed to clean, it was decided by the owner that the behavior was insufficient

• The data presented has a mean of less than 65%

Specify the Performance Objectives

• The main objective of the intervention was to attain a 100% completion of kitchen cleaning tasks

Input-Process-Output Model(Clean Kitchen) [Output]

Production: Clean Kitchen to an above satisfactory standard [Process]

(Dirty Kitchen) [Input]

Goal Specification Form

Output Clean Kitchen

Standards

Quality

Current Ideal

65% or less of kitchen cleaned to a standard

92% or more of kitchen cleaned to a standard

Quantity All workers All workers

TimelinessBefore employee clocks-out

Before employee clocks-out

Cost N/A $25

Process Clean kitchen to an above satisfactory standard

Production: XDistribution_ __ R&D__ _

Input Dirty Kitchen

Design the Intervention

• Target Behavior– Employee completing 92% or more of nightly

cleaning tasks in kitchen

• Performance Manager– Owner/Manager

• Intervention– Verbal feedback and the opportunity to earn an

incentive

Design the InterventionPerformance Management Contingency

Will not have an

opp. to earn

$25 gift card

Complete one

cleaning task in

kitchen

Will have an

opp. to earn

$25 gift card

Fear of loss

of opp. to earn

$25 gift card

Complete one

cleaning task in

kitchen

Doesn’t fear the

loss of opp. to

earn $25

Implement the Intervention

• Wednesday November 7, 2008

• Job aides were posted and explained to the nightly employee

• Verbal feedback was provided each week

Evaluate the Intervention

Sample graph

Kitchen Cleanliness

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Baseline Intervention

Goal line

IOA

• The IOA was conducted by the manager and I

• We had an overall 93% of IOA

• Calculated by the number of instances we took data out of one hundred

• Then multiply the number of instances agreed upon by the previous number

Evaluate the Intervention

• Once the job aide was in place, the completion of cleaning tasks in kitchen rose and never fell under 92%

• The visual aide serves as a checklist of which the employee may use to complete the desired tasks

Recycle• There is no need to recycle

• However, if one had trouble obtaining high performance, allowing the employee to choose out of a number of incentives could increase the frequency of behavior

• This could potentially find the best form of reinforcement for a particular employee

Hypothetical data

Kitchen Cleanliness

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Baseline Intervention 1

Goal line

Intervention 2

Personal Experience

• Being able to go anywhere and utilize the effects of performance management to improve life and business really is awesome

• The intervention I have developed is a large step for me in being able to use my abilities and experience behavior analysis firsthand

Manager and Employees’ Experience

• The owner of the restaurant was quite impressed and will continue the intervention for a clean kitchen however he may change the incentive

Questions or Comments???