Massachusetts Port Authority

Request for Proposals:

Digital Signage Development and Technical Support Services

RFP Issue Date: September 9, 2015

RFP Responses Due: October 9, 2015

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 SCOPE OF SERVICES

3.0 PROPOSAL SUBMISSION

Attachment A- Proposal Form

Attachment B- Proposed Massport Professional Services Contract FormExhibit A: Scope of Services Exhibit B: Compensation Exhibit C: Non- Discrimination and Compliance with Civil Rights LawsExhibit D: Certificate of Compliance with Laws

REQUIRED SUBMITTALS:Attachment A- Proposal Form

Appendix A: Scope of Service Qualifications FormAppendix B: Team ResumesAppendix C: Reference Information Form Appendix D: Price Proposal Form

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REQUEST FOR PROPOSALS

1.0 OVERVIEW OF ORGANIZATION

The Massachusetts Port Authority (the "Authority" or "Massport") is an independent body politic and corporate entity created by Chapter 465 of the Acts of 1956 (as amended). The Authority owns and operates Boston-Logan International Airport, L.G. Hanscom Field, Worcester Regional Airport, Black Falcon Cruise Terminal, Conley Container Terminal, and other facilities and development properties in the Commonwealth of Massachusetts. For more information on the Authority, its mission, organizational structure, facilities and programs, please log on to the Authority's website at http://www.massport.com.

1.1 REQUESTED SERVICES

The Authority invites proposals from qualified persons or firms interested in entering into a three (3) year professional services contract to provide onsite Digital Signage Development and Technical Support Services for the Authority’s Information Technology (“IT”) Digital Passenger Information Program as described in Section 2.0 of this Request for Proposals (“RFP”).

1.2 SELECTION PROCESS AND SCHEDULE

A Selection Committee comprised of Massport staff shall be convened to evaluate the competing proposals and to select the proposal that best addresses Massport’s needs. The Authority may conduct one or more interviews with finalists.

Sealed proposals must be received by the Authority no later than 4:00 p.m. E.S.T. on October 9, 2015 and shall be addressed to:

Itati Moguilner, Passenger Information Systems SupervisorInformation Technology Department Massachusetts Port AuthorityOne Harborside Drive, Suite 200SEast Boston, MA 02128

One (1) original, ten (10) hardcopies, and one (1) electronic PDF copy on CD/DVD, of your firm’s proposal must be submitted at or prior to that date and time.

Any questions regarding this RFP must be submitted in writing by e-mail to Itati Moguilner at imoguilner@massport.com no later than 5:00 p.m. E.S.T. on September 16, 2015. The

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Authority will circulate as an addendum to this RFP all questions received prior to such deadline and the written response to each question by 4:00 p.m. E.S.T. on September 25, 2015 to all firms that have downloaded this RFP.

Your firm shall prepare its proposal to provide these services on the Proposal Form, which is attached hereto as Attachment A and incorporated herein (together with Appendices A through D, inclusive).

The successful proposer (the “Proposer” or “Consultant”) shall enter into a contract with the Authority starting on, or about, November 1, 2015, substantially in the same form and substance as the proposed professional services contract attached hereto as Attachment B. If the Proposer believes that modification of the stated Scope of Services is necessary or appropriate, or if the Proposer takes exception to any provision of Attachment B, the Proposer must so indicate at the time of submission. Otherwise, it will be assumed that the terms of the Scope of Services, Attachment B, and this RFP are acceptable to your firm, and by submission of a signed proposal to the Authority, the Proposer shall be deemed to have accepted in their entirety the terms and conditions of the Scope of Services, Attachment B, and this RFP. The Authority reserves the right to accept or reject any exceptions or suggested changes.

The Selection Committee shall evaluate the proposals received for award on the basis of which proposal best serves the overall interest of the Authority. In evaluating proposals, the Selection Committee shall consider the following:

1. Relevant consultant experience;2. Qualifications and experience of the designated Project Manager and any other

consultant staff designated to work on the contract;3. Consultant references;4. Responsiveness to RFP requirements;5. Proposed pricing; and6. Preference shall also be given to Consultants that have experience working with

aviation and/or transportation related agencies.

Any information provided to the Authority in any proposal, or other written or oral communication between each proposer and the Authority, shall not be, or deemed to have been, proprietary or confidential, although the Authority shall use reasonable efforts not to disclose such information to persons who are not employees or consultants retained by the Authority, except as may be required by M.G.L. c. 66 and M.G.L. c. 4, section 7, cl. (26), the Commonwealth’s public records statutes.

All responses to this RFP shall become the property of the Authority. The Authority reserves the right to use any or all ideas or concepts presented in any proposal submitted in response to the RFP, whether accepted or not. Selection or rejection of the proposal

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shall not affect this right. Copies of all proposals and support material shall be retained by the Authority for historical records and documentation.

The Authority seeks to avoid any conflict of interest, or the appearance of a conflict of interest.  To the extent that M.G.L. c.268A (the State Conflict of Interest Law) may be applicable, Proposers and their officers, agents and employees shall be fully responsible for ensuring their compliance with the requirements of Chapter 268A. Each Proposer is advised that its performance of work for the Authority may, at any time, raise questions about real or perceived conflicts of interest because of the Proposer's relationship to other entities or individuals. Accordingly, the Authority reserves the right to disqualify any Proposer or reject any proposal at any time solely on the grounds that a real or perceived conflict of interest is present or require any Proposer to take any action or supply any information necessary to remove the conflict. The Proposer agrees to disclose in writing any potential conflicts of interest which may exist should the Proposer be selected to provide the services described in this RFP.

Neither the members of the Authority nor any individual member, officer, agent, or employee of the Authority shall be personally liable to the Proposer for any acts or omissions under this RFP.

The Authority is soliciting competitive proposals pursuant to a determination that such a process best serves the interest of the Authority, and not because of any legal requirement to do so. The Authority reserves the right to accept one or more of the proposals, reject any or all proposals, waive any informality of any or all proposals, modify or amend with the consent of the Proposer any proposal before acceptance, and effect any contract otherwise, all as the Authority in its sole judgment may deem to be in its best interest.

2.0 SCOPE OF SERVICES

Massport’s digital signage environment (Four Winds Interactive, Adobe Master Suite and HTML5) is rapidly expanding within Boston Logan International Airport and at other locations in the City of Boston. Therefore, the Authority seeks a qualified firm to enter into a three (3) year professional services contract (with the possibility of two (2) one year extensions) to provide development and technical support services for Massport IT’s Digital Passenger Information Program. Such development and technical support services shall include, but not be limited to the following:

Software Related Services Software maintenance and upgrades (Windows environment) SQL Server 2008 R2 maintenance including: writing, debugging, editing stored

procedures and designing and developing database schemas

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Programming and maintenance of all applications, databases, scripts and software including: Windows 2008 Server, SQL Server 2008, .NET, network and VPN tunnel trouble shooting

Design and development of new internet-based applications and enhancements Back-end programming: C#/VB ASP.NET MVC Web Application Programming, OOB

Programming, Power Shell/VB Scripting, API’s Client-side programming (JavaScript, HTML5) Maintenance and support of Four Winds Interactive Digital Signage Software Development and programing of content for digital signs installed throughout the

Authority Independent software development incorporating Microsoft Best Practices Expert level knowledge of Google Analytics and its integration and reporting

features Support and administration of a virtualized server environment (VMWare) Being current on new & emerging applicable technology Management and support of custom built web based concession software and its

associated HML services. This software manages all of the information for Massport’s concessions for both digital signage and website, and is built using Microsoft development tools and software

Hardware Related Services Hardware maintenance, upgrades and additions (Compaq/HP server hardware

blades and chassis) Backup recovery and restoration services Configuration and troubleshooting of A10 load balancers Use of SVN source control Possessing knowledge of HP blade servers Hardware maintenance of digital signs players, Daktronic signs and LCDs

Graphic Design Related Services Graphic design and development using most current Adobe product: Photoshop,

Illustrator, Indesign, Fireworks Creation and manipulation of photo/video digital assets Compression and implementation of digital assets Reformatting of content delivered by Massport Consulting on content as to its appropriateness and effectiveness Creation of content using HTML5 and Four Winds Interactive digital signage

software Creation and updates of terminal maps

Project Management Requirement gathering and functional design planning with both IT and non-IT

Massport personnel Onsite passenger research/focus groups (optional for some projects)

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Scope and timeline creation Quotes/change orders Stakeholder presentations, including mocks and user experience Quality assurance Deployment and implementation process planning Other services as requested by the Passenger Information Systems Supervisor

The Proposer shall designate a project manager to represent their team and work directly with the Massport Passenger Information Systems Supervisor, or other designee of the Assistant Director, Passenger Information Systems, throughout the Project.

For maintenance purposes, notification of acceptance shall be received from Consultant within one hour of receiving a reported issue. All issues and plans for resolution shall be reported within 24 hours via the Authority’s tracking system.

3.0 PROPOSAL SUBMISSION - GENERAL INSTRUCTIONS

Proposals shall clearly identify the intended use of any subcontractors for services related to the Scope of Services.

Proposers shall complete the Proposal Form, which is attached hereto as Attachment A, and the following Appendices:

Appendix A: Scope of Service Qualifications Form Appendix B: Team Resumes Appendix C: Reference Information Form Appendix D: Price Proposal Form

The proposal shall be signed and dated by a person or persons authorized to contractually bind the Proposer.

Proposals by a partnership or joint venture shall list the full names and addresses of all partners or joint venture signatories. The state of incorporation and tax ID number shall be stated for each corporation that is party to the proposal.

The preparation of the proposal and any subsequent presentations, demonstrations or other activities related to the proposal shall be at the expense of the Proposer, and the Authority shall not compensate any party for any such activities. The rejection of any proposal in whole or in part will not render the Authority liable for incurred costs and/or damages.

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ATTACHMENT APROPOSAL FORM

To: Itati Moguilner, Passenger Information Systems Supervisor Information Technology Department

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Massachusetts Port AuthorityOne Harborside Drive, Suite 200SEast Boston, MA 02128-2909

______________________________________ (Name of Proposer) acknowledges receipt of the Request for Proposals for Digital Signage Development and Technical Support Services dated September 9, 2015, and hereby submits the following Proposal in response thereto:

Instructions: All items must be completed. Additional sheets, referenced by item number, should be attached when more space is required for a full answer. Charts, diagrams and exhibits may be utilized if desired.

A. Background Information

Name of companyAddressName of person responsible for preparing this Proposal:Phone Email:State of Incorporation:Federal Tax I.D. NumberType of entity (Corporation, partnership, consortium, etc.):Year of incorporationIs Proposer now qualified to do business in the Commonwealth of Massachusetts?Number of years in businessName and Address of Affiliated Companies (if any): Name and Address of Parent Company(ies) (if any):A general statement describing the firm, its size, number of employees and primary business. That statement should include an outline of the firm’s commitment to diversity and management philosophy.

B. General Information

1. Please attach a description of the Proposer’s financial status which is sufficient to enable the Authority to evaluate the Proposer’s financial qualifications. The description should include but not be limited to:

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a.) Information that serves to demonstrate the financial stability of the

Proposer, including but not limited to, information documenting that the Proposer has been in business for at least three (3) years, the Proposer’s present credit rating information (specify if other than Dun & Bradstreet, Inc.), and a statement as to whether the Proposer has filed for the protection of a U.S. Bankruptcy Court in the last seven (7) years.  If this statement is in the affirmative, the Proposer must describe the circumstances that led to the filing, the ultimate disposition of the matter (e.g., a reorganization with a payment plan to creditors), the current status of the bankruptcy filing, and substantial, detailed evidence of the Proposer's financial ability to complete the Scope of Services set forth in Appendix A if selected.  The Proposal should also contain such other information that demonstrates the Proposer’s financial stability (i.e., audited financial statements, bank references).  The Authority reserves the right to request such additional information as it deems necessary, in its sole judgment, to assess the Proposer’s financial status and the ability of the Proposer to perform the work required.

b.) A certificate of insurance evidencing that the Proposer can meet the insurance requirements set forth in Attachment B.

c.) Whether the Proposer has any present overdue indebtedness to any governmental unit or agency, or any outstanding claims or demand of such indebtedness? If so, please specify.

d.) A statement, signed under the pains and penalties of perjury, identifying and describing all local, state and federal criminal investigations or proceedings, or any other administrative, judicial, or regulatory matter currently pending against the Proposer, or its principals (to include officers, members, directors, and partners, “Principals”) or concluded adversely to the Proposer, or its Principals, within the past five years. Failure to respond properly and accurately to this requirement may, in the Authority’s sole discretion, result in rejection of your Proposal.

2. The Proposer should provide comments on any conflict of interest that may arise from providing services to the Authority.

C. Equal Employment Opportunity

The Authority prohibits discrimination in employment on the basis of membership in any legally protected class, including but not limited to their race, color, gender, religion, creed, national origin, ancestry, age being greater than forty years, sexual orientation, handicap, genetic information, gender expression and identity, or veteran status. The Authority is strongly committed to developing and maintaining a diverse workforce, and highly values the perspectives and varied experiences which are found only in a diverse workforce. The Authority believes that promoting diversity is important to the success of its overall mission. Accordingly, the Authority requires its contractors, vendors, and

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tenants to comply with non-discrimination laws and encourages them to promote diversity within their workplace.

D. Acknowledgements and Conditions

1. The Proposer acknowledges that it has received and read the Authority’s proposed professional services contract (Attachment B), and all other Appendices, Exhibits, and other attachments to this RFP, and that the terms thereof are incorporated by reference into this Proposal. The Proposer agrees that if its Proposal is accepted, the Proposer will enter into an agreement with the Authority in the form and substance of Attachment B, subject to modifications as deemed necessary or desirable by the Authority’s Chief Legal Counsel in her sole discretion.

2. The contents of this Proposal constitute a firm offer. A certified copy of the Proposer’s corporate resolution or other proof of authority to make this Proposal as a firm offer must be attached.

3. The Authority is soliciting competitive proposals pursuant to a determination that such a process best serves the interests of the Authority and the general public, and not because of any legal requirement to do so. The Proposer acknowledges that it is the Authority’s right to accept any proposal or to reject any or all proposals, to modify or amend with the consent of the proposer any proposal prior to acceptance, to waive any informality and to effect any agreement otherwise, all as the Authority in its sole judgment may deem to be in its best interest.

4. The Proposer certifies, under the pains and penalties of perjury that this Proposal is in all respects bona fide, fair and made without collusion of fraud with any other person. As used in this clause, the word “person” shall mean any natural person, joint venture, partnership, corporation or other business or legal entity.

Submitted and all terms and conditions of the RFP are hereby acknowledged and agreed to:

______________________________Name of Proposer

By:____________________________

Date:___________________________ APPENDIX:

Appendix A: Scope of Service Qualifications FormAppendix B: Team ResumesAppendix C: Reference Information Form Appendix D: Price Proposal Form

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Appendix A: Scope of Service Qualifications Form

Please provide a detailed description of your firm’s approach to accomplishing the Digital Signage Development and Technical Support Services listed in Section 2.0 of this RFP.

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Additionally, briefly summarize your firm’s, and any identified sub-contractor’s, qualifications relevant to the required Scope of Services.

Appendix B: Team Resumes

Please submit brief resumes for each of the individuals, including your Project 13

Manager, identified as part of the proposed team that will accomplish the services described in Appendix A Scope of Service Qualifications Form. Include in those resumes the specific relevant projects on which those individuals have worked or are presently working. The intent to subcontract work must be identified as part of the initial proposal; subcontractors must be clearly named, including company and the location of employees performing work.

Appendix C: Reference Information Form

Please provide the names, titles, and telephone numbers of at least three (3) current clients and contact persons who could be contacted for references. These references should

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include the clients for whom you have performed required work as identified in the Scope of Services, preferably airports, port authorities, and public clients.

Reference Name:Company:Title:Phone Email:Brief description of project

Relevance of Project (note how this project is similar to Massport's situation and what experience gained from this project is applicable to Massport):Project started (mm/yy) Project ended (mm/yy)

Reference Name:Company:Title:Phone Email:Brief description of project

Relevance of Project (note how this project is similar to Massport's situation and what experience gained from this project is applicable to Massport):Project started (mm/yy) Project ended (mm/yy)

Reference Name:

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Company:Title:Phone Email:Brief description of project

Relevance of Project (note how this project is similar to Massport's situation and what experience gained from this project is applicable to Massport):Project started (mm/yy) Project ended (mm/yy)

Appendix D- Price Proposal Form

For each category of service, including Development, Technical Support and Project Management, the Proposer shall list : (1) hourly rates for all personnel who will provide

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services on the Project as required in Section 2.0 of this RFP, and (2) any and all other necessary costs and fees consistent with Section 2.0 of this RFP, and Appendix A: Scope of Service Qualifications Form. The completed Appendix D- Price Proposal Form below shall be incorporated into and made a part of the parties’ final contract. Please note that Massport is a tax-exempt organization.

ATTACHMENT BStandard Professional Services Contract

(See attached)17