Resources for Fires in Regional Municipality Wood Buffalo (RMWB) and MoreLast Updated June 6, 2016 at 3:25 PM

If you need accommodations, see Housing/Shelter for more information.

Evacuees are asked to register with Alberta Red Cross (see For Families and Individuals Evacuated).

The Government of Alberta and the Canadian Red Cross are now issuing emergency financial assistance. See Financial - Alberta Wide for more information.

To speak directly with a 211 Information and Referral Specialist:● Edmonton and area: Dial 2-1-1 or 1-888-482-4696 (toll free)● Calgary and area: Dial 2-1-1 or 1-855-266-1605 (toll free)

For information relevant to re-entry, see Re-entry section below.

Hoping to help? See For Those Who Would Like to Help at the end of this document.

If you see a listing that needs to be updated, please contact the 211 Community Resource Department at database@ab.211.ca

ATHABASCA CHIPEWYAN FIRST NATIONBand members are advised to contact 780-697-3730 if they are displaced and looking to get back to Fort Chipewyan.

REGIONAL MUNICIPALITY OF WOOD BUFFALO

For updated information on the fires, individuals can connect with:● Alberta Emergency Alert ● RMWB Website ● Twitter accounts: RMWoodBuffalo, RedCrossAB, 511Alberta

ROAD CLOSURES

People are advised NOT to travel on Highway 63 or Highway 881. Call 511, visit their website, or visit their Twitter at 511Alberta for updated information on travel restrictions.

RE-ENTRYBefore returning home, individuals are advised to do the following:

1. Check the status of your property to determine if your home was lost or damaged. The images may be difficult for some to view. If requiring assistance before or after, contact the Mental Health Help Line at 1-877-303-2642, the Distress Line at 1-800-232-7288, or Distress Centre Calgary at 403-266-4357.

2. Check the status of your ATCO electricity and natural gas service here: http://www.atcoresponds.com/Pages/default.aspx

3. Call your insurance company to see what information they need about your property and the damage it might have sustained.

4. Call your mortgage holder/lender about mortgage payment options. 5. Call your landlord or condo board to confirm when you can return to your unit.

a. If living in a Wood Buffalo Housing and Development Corporation property, visit the website for updates on when properties will be accessible: http://www.wbhadc.ca/

Businesses● For a list of open business, visit here: http://www.rmwb.ca/News-Room/RMWB-Wildfire-

Information/Open-Critical-Business-List.htm

Health Care● Call 811 or visit the Alberta Health Services website for updates on what health care

services are currently available in the Regional Municipality of Wood Buffalo: http://www.albertahealthservices.ca/news/page13198.aspx

Information Centres● Residents heading back are advised to visit an Information Centre to access the

following:○ Up to 2 free clean - up kits○ Housing, utilities, and insurance information○ Internet access○ Financial assistance

○ Public and mental health support○ Disaster registration services○ Possession recovery arrangements

● Open from 8:00 AM to 8:00 PM● Visit website for a list of Information Centres: http://www.rmwb.ca/News-Room/RMWB-

Wildfire-Information/2016/6/Changes-at-Information-Centres--June-5-.htm

Property Visit Program for Restricted and Destroyed Areas● Individuals whose homes were destroyed or damaged will need to book an appointment

to visit their properties. ● Destroyed or damaged homes can be viewed here before re-entry:

http://firemap.rmwb.ca/fire-report.html ● Volunteers from Team Rubicon will accompany individuals to remove any essential

items. Visits will be limited to 4 hours. ● Individuals whose homes are structurally sound, but located in restricted areas

(Abasand, Beacon Hill, and Waterways) can visit without any accompaniment, but will need to check in and out at security gates between 8:00 AM to 8:00 PM with identification showing proof of residency.

● Visitations will begin June 8, 2016. ● Individuals who are unable or do not want to visit their properties can provide written

consent to have another person visit their property on their behalf. ● Call Team Rubicon 1-800-451-1954 to book an appointment. NOTE: Team Rubicon is

dealing with an extremely large number of calls due to the floods in Texas and the fires in RMWB.

● If unable to reach them, call PULSE at 780-743-7000.

Red Cross Transportation● Available to individuals eligible to return home. ● Not for individuals receiving financial support from the company they are working for or

from an insurance company.

Red Cross Transportation - For Those Located in Edmonton, Calgary, and Lac La Biche ● For individuals who are eligible for re-entry, bus services are available from Edmonton,

Calgary, and Lac La Biche to Fort McMurray.● Travel reservations from these 3 departure sites can be made by calling 1-888-539-6918

or making an online reservation at http://albertacrc.cortravco.com/

Red Cross Transportation - For Those in Alberta and Not in Edmonton, Calgary, or Lac La Biche

● Contact the closest Red Cross branch if you are in Alberta but not able to reach Edmonton, Calgary, or Lac La Biche for bus services to Fort McMurray.

○ Grande Prairie - 403-526-3048○ Edmonton - 780-423-2680○ Calgary - 403-541-6100

○ Lethbridge - 403-327-7117○ Medicine Hat - 403-526-3048○ Red Deer - 403-342-6373○ Standoff - 403-737-3883○ High River - 403-652-3689

Red Cross Transportation - For Those Located Outside Alberta● If outside of Alberta and eligible for re-entry, flights are available to Edmonton, followed

by bus services to Fort McMurray. ● Travel reservations can be made by calling 1-888-539-6918 or making an online

reservation at http://albertacrc.cortravco.com/

Rental Units● Damage to rental units should be covered by the landlords. Security deposits cannot be

used to cover repairs. ● If a tenant is unable live in a rental unit due to evacuation or subsequent repairs, contact

the landlord about payments and have any agreements made in writing. ● If unable to come to an agreement, tenants can apply to the Provincial Court Civil

Division or the Residential Tenancy Dispute Resolution Service for a temporary reduction in rent.

○ Residential Tenancy Dispute Resolution Service - 780-644-3000● If the rental unit was completely destroyed or damaged beyond repair, the landlord and

tenant will need to have a written agreement saying that the rental agreement is “frustrated.” The tenant will no longer be responsible for paying rent and the tenant should receive their security deposit back.

Temporary Accommodations● The Regional Municipality of Wood Buffalo has compiled a list of contacts for those

looking for temporary accommodations after they have returned: http://www.rmwb.ca/Assets/Re-Entry+Accommodations+Poster.pdf

Transportation - Fuel● If returning to Regional Municipality of Wood Buffalo in your own vehicle, but you require

assistance purchasing gas, contact Red Cross at 1-888-350-6070 for an assessment.

Wildfire Recovery Resource Library● Provides information on issues that will be relevant to residents returning home such as

how to ● http://www.rmwb.ca/News-Room/RMWB-Wildfire-Information/Wildfire-Re-Entry-Plan.htm

FOR FAMILIES AND INDIVIDUALS EVACUATED

Evacuees are instructed to follow the directions of local authorities, and seek medical attention if experiencing breathing difficulties.

Registration and Inquiries with Alberta Red Cross● Registering helps connect family members and enables response agencies to mobilize

resources. ● Families and individuals who have been evacuated can call with inquiries or to register

at 1-888-350-6070 (toll free). *Must call to register families of over 8 people.*● Evacuees can now register online at www.redcross.ca (scroll down the page to the

“Register Now” link) (Can also go directly to ow.ly/4ntQPJ)

Emergency Updates● For updates and information on the Fort McMurray and other Alberta wildfires and

evacuation, contact 780-310-4455 between 7:00 AM and 10:00 PM, or visit www.alberta.ca/emergency.cfm

____________________________________________________________________________The following categories are listed alphabetically.

CHILDREN and YOUTH

Children’s Autism Services of Edmonton, Maier Centre - EDMONTON● Offering support to families from Fort McMurray that have children with autism● Helping families to navigate available supports and resources.● An understanding environment for families to rest and take a much needed break● Respite care and a supervised safe play space● Contact Candice at 780-495-9235

Educational Daycare Group - EDMONTON● Offer 1 month of free daycare for evacuee parents. ● The following is required to register: the child’s birth certificate, the child’s health care

number, the parent’s identification, and a notice of assessment. ● Contact by email with inquiries to info@educationaldaycare.ca (response will be

provided within 24 hours) or 780-224-4905. ● Located at 220, 10423 101 Street and 2825 Millwoods Road.

Norwood Child and Family Resource Centre - EDMONTON● Offering free parent relief services (respite) to families who need support as a result of

the Fort McMurray fires with children ages birth to 12 years● Includes:

○ child friendly activities offered in a child friendly atmosphere ○ trained professionals to care for children ○ healthy snacks and meals throughout the day ○ information and referrals to agencies, services and resources available within the

Edmonton area● Hours: Monday to Friday, 9:00 AM to 8:00 PM and Saturdays, 9:00 AM to 4:00 PM

● Call 780-471-3737 to arrange services or come by the centre located at 9516 114 Avenue, Edmonton, Alberta, T5G 0K7 to meet with staff.

Renfrew Educational Services - CALGARY AREA● Offers no-cost assistance to evacuated families with children with special needs

○ Provides visual aides to communications for families whose children need them○ Assists in managing equipment needs○ Connects families to other resources in the Calgary area

● Contact Stacy Finnbogason at: stacyfinnbogason@renfreweducation.org to access service or for more information.

● Hours: Monday to Friday, 8:00 AM to 4:00 PM.● Identification or proof of address required.

Ronald McDonald House - EDMONTON● Currently full, however, families with children in critical medical situations can call 780-

439-5437 for supports

Terra Centre for Teen Parents - EDMONTON● Offering free four-wheel, single strollers while supplies last.● Call to request a stroller. 780-239-3605● Braemar School 9359 67A Street, Edmonton● Hours of Operation: Monday to Friday, 8:30AM-4PM

CLOTHING

Edmonton Emergency Relief Services - EDMONTON● For information on where to bring donations, see For Those Who Would Like To

Help - EDMONTON● Providing clothing, toiletries, blankets, pillows, water, and pet food. ● Identification required.● Kingsway location at 109 Street and Kingsway Avenue (in the former Target location at

Kingsway Mall) is open Monday to Saturday 10:00 AM to 4:00 PM until July 31, 2016. ● Those seeking items are asked not to visit the downtown location at this time.● Call 780-428-4422

COUNSELLING/MENTAL HEALTH

Alberta Health Services - ALBERTA WIDE● Offers an online document about stress and resources for Albertans affected by the

wildfires. ● Visit website here.

Boyle Street Community Services and Mustard Seed Society - EDMONTON● Offers counselling, clothing and hot meals to fire evacuees.

● Locations at 10635 96 St. and 10568 114 St● Contact 780-426-5600 for inquires or for more information

Kells Counselling - EDMONTON● Offering 3 free counselling sessions for evacuees. Any age welcome.● Call 780-430-4769 to make an appointment (Let them know you are an evacuee.) or visit

http://kellscounselling.ca/ for more information. Identification required.● Suite 302, 1207 91 street, Edmonton, AB 780-430-4769 or 1-877-430-4769 (toll free)● Hours of Operation: Mon & Tues 9AM-5PM, Wed & Thurs 9AM-8PM, Sat. 10AM-3PM

Mental Health Help Line - ALBERTA WIDE● Toll-free, 24/7 telephone service offering help for mental health concerns for Albertans.● Call 1-877-303-2642

Psychologists’ Association of Alberta - VARIOUS LOCATIONS ACROSS ALBERTA● Offering pro-bono (free) psychological services to victims and first responders

traumatized by recent events.● Call 780-424-0294 in Edmonton, 403-246-8255 in Calgary, or Toll Free 1-888-424-0297

for the names and contact information of psychologists to call for psychological services.

Serenity Now Wellness Foundation - CALGARY ● Offering free counselling to fire evacuees. ● Call 403-454-7600 to book an appointment.

EDUCATION

Edmonton Public Schools - EDMONTON● Students displaced from their schools in Fort McMurray are welcome to register with

Edmonton Public Schools and attend a school in the area in which they are staying.● Visit http://epsb.ca/news/schools/fortmcmurraystudentregistration.html or call 780-429-

8030 for more information and to register.

Edmonton Catholic Schools - EDMONTON● Accepting students evacuated from Fort McMurray and other affected areas who want to

register in Edmonton Catholic Schools to continue their education with as little interruption as possible.

○ Available throughout May and June. In September, regular policies apply. (Students must register in the area they are living.)

● Families with students from Kindergarten to Grade 9 are to contact One World...One Centre at 780-944-2001, and they will facilitate the registration of students.

● High school students should call Sacred Heart Centre at 780-944-2000 for registration.

Provincial Achievement Tests - ALBERTA WIDE

● All Grades 6 and 9 Provincial Achievement Tests have been cancelled for students affected by wildfires in the following school authorities: Fort McMurray Public School District; Fort McMurray Roman Catholic School District; Greater North Central Francophone Education Region (Conseil scholaire Centre-Nord); and Northland School Division.

● Any student evacuated due to the wildfires wishing to take their PAT exam can do so in the school they have registered with.

● For more information regarding Provincial Achievement Tests, please contact Alberta Education through the Alberta Connects system, by email at: alberta.connects@gov.ab.ca or by phone at 780-427-7219. From outside of Edmonton: Dial 310-0000, then enter 780-427-7219.

Post-Secondary Education Institutions - EDMONTON● Edmonton-area Campus Alberta post-secondary institutions (Concordia University,

King's University, MacEwan University, NAIT, NorQuest College, University of Alberta) are offering support to applicants who may have difficulty completing coursework or getting official marks or transcripts due to the Alberta wildfires.

● Contact the respective institutions’ student services centres with specific questions or for more details:

○ Concordia University of Edmonton - www.concordia.ab.caAdmissions: 780-479-9220 or admits@concordia.ab.caRegistrar’s Office: 780-479-9250 or registrar@concordia.ab.caToll-Free: 1-866-479-5200

○ The King’s University - www.kingsu.ca780-465-3500 or admissions@kingsu.ca or Toll-Free: 1-800-661-8582

○ MacEwan University - MacEwan.ca/admissions780-497-5000 or Toll-Free: 1-888-497-4622

○ NAIT - www.NAIT.ca/admissions780-471-6248 or Toll-Free: 1-877-333-6248

○ NorQuest College - https://www.norquest.ca780-644-6000 or Toll-Free: 1-866-534-7218

○ The University of AlbertaUndergraduates: http://admissions.ualberta.ca/notices-deadlines.aspx or 780-492-3113 or Toll-Free: 1-855-492-3113Graduate students: https://uofa.ualberta.ca/graduate-studies or780-492-3499 orToll-Free: 1-800-758-7136

FINANCIAL - ALBERTA WIDE

● Fort McMurray residents affected by the mandatory evacuations are encouraged to keep all their receipts for food purchases, accommodations, and other expenses and provide those receipts to their insurer for possible reimbursement.

● If you've suffered a property loss, contact your insurance provider. You may entitled to additional living expenses under your insurance policy.

● If you cannot recall your insurance provider, contact the Insurance Bureau of Canada's consumer information line for assistance at 1-844-227-5422 or by email at FortMacFire@ibc.ca.

***Emergency Financial Assistance***

GOVERNMENT OF ALBERTA - EDMONTON, CALGARY, LAC LA BICHE (more to come)● Debit Card Allowance - The Alberta Government will issue each adult evacuee

$1250.00 and each dependent $500.00. Visit website for Alberta Works centres location information and hours of operation (under Financial assistance, insurance and employment information - Debit card relief funding).

DOCUMENTATION REQUIRED: ○ Red Cross registration number○ Photo identification○ Identification for partner/spouse and/or dependents (if claiming relief for

them), and○ Proof of residence or presence in the community○ Seniors, individuals with mobility issues, those with special needs, and

other who are in Alberta but unable to apply in person can contact 310-4455 or 1-844-406-3276 (toll free).

● Wildfire Evacuee Transitional Accommodation Benefit (WETA)○ For up to 90 days from the date of the evacuation, the Alberta government will

cover costs in Alberta for damage deposit, rent, and utility connections for those who qualify who do not have insurance or have insufficient insurance to pay for temporary accommodations costs in Alberta.

○ All applicants must be:■ Registered with the Canadian Red Cross as an evacuee of the 2016

Alberta mandatory wildfire evacuation.■ Over 18 years old. Only one adult can apply per household.■ Establishing a temporary residence in Alberta.■ Uninsured or don’t have enough insurance coverage for temporary

housing needs.■ This will not limit other benefits like the debit card allowance, Income

Support or Assured Income for the Severely Handicapped.■ Income is not used to determine eligibility for WETA.

○ To apply:■ Applications must be made in-person at any Alberta Works Centre across

the province. ■ You must bring the following:

● Your personal identification● Your registration number from the Canadian Red Cross as an

evacuee● Proof of your primary address in Fort McMurray or affected area.

● Proof of address of your temporary residence in Alberta, e.g. rental agreement

● Proof that your insurance coverage does not cover or only partially covers the costs of temporary housing.

● If you do not have insurance be prepared to make an official declaration of being uninsured.

■ To find the Alberta Works Centre closest to you, call 310-4455 or check online at: http://www.humanservices.alberta.ca/services-near-you/2929.html

■ You must apply by August 2, 2016, which is within the first 90 days of the mandatory evacuation.

CANADIAN RED CROSS● The Canadian Red Cross is issuing emergency funds to evacuees - $600 per adult and

$300 per child.○ Must be registered with the Canadian Red Cross to apply for funds. It is not too

late to register. Visit the website for more information.● Additional financial assistance is available when evacuees return home - $300 for the

first individual in a household and $50 for each additional person in the household○ Must be registered with the Canadian Red Cross.

● For those requiring additional unmet needs assistance upon returning home, visit an Information Centre to have a needs assessment.

Emergency Benefits● Call 1-866-644-5135 (or 780-644-5135 in the Edmonton area) if you are an Income

Support client or to discuss your situation / determine whether you may be eligible (more information available here).

Assured Income for the Severely Handicapped (AISH)● Affected clients receiving AISH benefits by cheque rather than electronic deposit should

call the Athabasca AISH office at 780-675-6853 during regular office hours.

Income Support● Affected Alberta Works clients who receive benefits by cheque rather than electronic

deposit should call the 24-hour Income Support Contact Centre at 1-866-644-5135 (then press 1) or within Edmonton call 780-644-5135. Clients can also send an email to iscc@gov.ab.ca to find out how to receive benefits.

Persons with Developmental Disabilities (PDD)● Families or contracted service providers needing human, financial, or in-kind assistance

to connect with loved ones, find accommodations or provide assistance to individuals receiving PDD supports, can contact the PDD Program Branch at 780-427-1177 Ext. #3 or Disability Services at 780-415-2466.

Children and Youth Services● For information on child intervention, child care and Family Support for Children with

Disabilities, Fort McMurray and area residents may contact 1-800-638-0715.

Seniors Financial Assistance● If you are a senior and have any questions about Seniors Financial Assistance

programs, you may call 1-877-644-9992 or within Edmonton call 780-644-9992.

Alberta Supports● Affected clients can contact Alberta Supports at 1-877-644-9992 for additional

information on social benefit programs.

Employment Insurance (EI)● If you are an affected worker applying for EI, you may enter the following reference code

online: 4812 01 2016 030516 to facilitate and accelerate the processing of Employment Insurance (EI) claims.

● Affected workers are encouraged to apply for EI benefits online or in person, as soon as possible, even without a Record of Employment (Service Canada Office locations may be found on the Service Canada website).

FOOD

Edmonton’s Food Bank - EDMONTON● Call 780-425-4190 and identify that you are from Fort McMurray/an evacuee .

Boyle Street Community Services and Mustard Seed Society - EDMONTON● Offers counselling, clothing and hot meals to fire evacuees.● Locations at 10635 96 St. and 10568 114 St● Contact 780-426-5600 for inquires or for more information

Restaurants - EDMONTON● Avenue Edmonton has compiled a list including many local restaurants providing free

meals for those affected by the fire in Fort McMurray (the information in this list has not been verified by 211, so please call ahead to confirm).

HEALTH AND WELLNESS

Alberta Association of Midwives - VARIOUS LOCATIONS ACROSS ALBERTA● Offering free prenatal and newborn services to evacuees.● Call 403-450-7858 or email admin@abmidwives.ca for more information.● Hours of operation: Monday to Friday from 8:30 AM to 4:30 PM

Calgary Worker’s Resource Centre

● Offering assistance with Employment Insurance applications for those unable to work due to the fires in Fort McMurray and area.

● Call 1-844-HELPWRC (435-7972).

L’association Canadienne-francaise de l’Alberta - Regionale de Calgary● Offers free medical services in French including access to nurse practitioners, doctors,

and occupational therapists. ● Call 403-500-4487 for appointments. ● Unit 306, 1010 1 Avenue NE.

Mint Health & Drugs - VARIOUS LOCATIONS ACROSS ALBERTA● Will provide evacuees with an emergency supply of prescribed medications free of

charge to meet immediate needs.● Locations in Edmonton, Calgary, Grande Prairie, Peace River, Sherwood Park, Stony

Plain, and Strathmore. See website for specific location information: www.mintdrugs.com ● If possible, bring identification, a phone number, and the address of temporary

accommodations.● Edmonton phone number: 780-757-1030

Smile Zone Orthodontics - CALGARY● Offering free emergency orthodontic adjustments for people with braces on their teeth

(for broken wires and brackets).● Open to evacuees from all affected areas in Alberta. Proof of address is required.● Open Tuesday to Friday, 7:30AM to 3:00PM.● Address: Suite 290, 10655 Southport Road, SW, Calgary, Alberta● Call 403-278-3232 for more information. Website: www.smilezone.ca

Southwest Family Dental Clinic - EDMONTON ● Offering free emergency dental care for those who are experiencing dental pain or a

dental infection. ● Does not provide cleanings, crowns, retainers (can provide referrals to free orthodontic

services for individuals with lost retainers), or cavity fillings (unless it is for an infected tooth).

● Identification required. ● Visit 1719 Towne Centre Boulevard for same day or next day treatment. ● Phone 780-435-5515 for more inquiries.

Terwillegar Pharmacy - EDMONTON● Waiving some fees associated with prescriptions.● Relevant identification required. ● Drop-in at 1717 Towne Centre Boulevard. ● Call 780-989-0600 for more information.

Urban Vision Optometrists - EDMONTON● Offering free prescription glasses to evacuees who have lost or damaged their glasses.

Providing single vision or bifocal lenses. ● Individuals who do not know their prescription or who can’t obtain their previous

prescription can book an eye examination (Fees apply.) ● Identification required. ● Phone 780-760-1268 to book an appointment or for further inquiries. ● 15957 97 Street

YMCA - EDMONTONAny individual who indicates they are from the Wood Buffalo Region can access any of the 4 Health, Fitness, and Aquatic Centres to shower or access drop-in facilities for free.

● Don Wheaton YMCA 10211 102 Avenue, Edmonton, AB 780-452-9622● Jamie Platz YMCA 7121 178 Street Edmonton, AB 780-481-9622● Castle Downs YMCA 11510 153 Avenue, Edmonton, AB 780-476-9622● WIlliam Lutzky YMCA 1975 111 Street, Edmonton, AB 780-439-9622● https://northernalberta.ymca.ca/

Bent Arrow Traditional Healing Society - EDMONTON● Offers drop - in computer lab to evacuees during regular business hours● Two kitchens available. Call 780-481-3451 to make arrangements to use them.● Offers drop - in shower service including towels, shampoo and body wash.● Gym space can be made available for activities such as play time for children and teens.● Hours of operation: Monday to Friday from 8:30 AM to 4:30 PM. Hours may be adjusted

if needed.

HOUSING/SHELTER

Reception Centres Calgary Mount Royal University

● Currently at capacity.

Calgary Southern Alberta Institute of Technology (SAIT) Residence Tower ● Currently at capacity.

Drayton Valley at Omniplex● 5737 45 Avenue● 780-514-2234

Edmonton University of Alberta, Lister Hall● Currently at capacity.● 11615 87 Avenue NW, Edmonton● Red Cross staff onsite 24/7 to assist

Edmonton MacEwan University Residence● Residence is full and cannot accommodate any more evacuees.

St. Paul Recreation Centre● 4802 53 Street, St. Paul, AB (just off Main Street)● 780-645-0186● Cots for lodging, food services, counselling, and access to basic needs such as

clothing, toiletries, and more.

University of Calgary’s Dining Centre● Currently at capacity.● 124 University Gate NW● Food, clothing, transit passes, toiletries, medical resources, and counselling

available on site. ● Cats and dogs can be accommodated. Speak to a reception centre member if

you have an exotic animal. ● Individuals arriving in their own vehicle can use parking lot 49. ● There is no shuttle to the reception centre. Individuals can take a taxi and are

encouraged to keep their receipts. They may be able to be reimbursed. ● Individuals are encouraged to drop-in. No phone number available.

Alberta Centralized Housing Registry Hotline - ALBERTA● Partnership between Capital Region Housing Corporation, the Alberta Residential

Landlord Association, the City of Edmonton, and Yardi Canada Ltd.● A registry of long-term housing/accommodation (1 to 6 months)● Call 1-844-265-6555 (Available 6:00 AM MST to 11:00 PM MST) or visit the online

registry at rentcafe.com/canada/fortmcmurraywildfires to search for housing options

Airbnb - ALBERTA ● Connecting individuals who need a free space to stay with people who have

accommodations. ● Service fees are waived until June 4, 2016 for evacuees. ● https://www.airbnb.ca/disaster/ftmcmurraywildfires

Alberta Parks● Free camping for evacuees who are equipped to camp. ● Call 1-877-537-2757 for more information on options and to book.

Avenue Living - EDMONTON, LLOYDMINSTER, SASKATCHEWAN, PRINCE ALBERT● Offering 2 months free rent on a 6 month lease, or 3 months free rent on a 12 month

lease. Includes waived pet fees and a $250 security deposit.● Call 1-855-247-1492 or visit http://www.avenueliving.ca/ for more information Monday to

Friday, 7:30 AM - 8:00 PM MST.

● Must provide proof of residence in an area affected by fire.

Black Diamond Group - CONKLIN AREA Sunday Creek Lodge

● Roughly 1100 rooms for evacuees at no cost, depending on availability. ID required.

● Small pets only● Located 15 km south of Conklin. Visit website for map and driving directions.● To access services, use online booking tool (www.blackdiamondgroup.com and

select the “Fort McMurray Fire Support Update” link at the top or, if you don’t have internet access, call 780-623-0108

● Hours of Operation: Camp is open 24/7

Devonshire Properties - Edmonton● Offering a 4 month lease where May is free, June is rent at 50 percent off, July and

August is rent at 25 percent off. Free parking available during the lease. ● Pets accepted with a one-time fee of $150.00. ● Security deposit of $499.00 required. ● Identification and recent pay stub or bank statement required. ● $200.00 gift card to Walmart or Shoppers Drug Mart provided. ● Visit or call one of the rental properties for an application form:

○ Grand Central Manor at 10904 102 Avenue and 780-420-1524○ Oliver Place at 10130 117 Street and 780-482-5146○ Riverside Towers at 8610 and 8620 Jasper Avenue and 780-429-3578

Edmonton Epilepsy Foundation● Offers no cost accommodations for persons living with epilepsy in the private homes of

others with epilepsy.● Pets may be accommodated at the discretion of the hosts.● To access accommodations call 780-488-9660 or visit 11215 Groat Road● ID or proof of address is required● Hours: Monday to Friday 9:00 AM to 4:30 PM. Voicemail is checked periodically even on

evenings and weekends.

Hotels and Motels - ALBERTA● Get in contact with your insurance company to see if hotels are covered under your plan. ● Many hotels are offering “compassionate rates” for evacuees. Visit the Hotel Association

of Canada to search for a nearby hotel or motel. Call the hotel directly and see if they are offering a compassionate rate.

Teen Time of Edmonton● Offering accommodations for evacuees. Has space for RVs and individuals with pets. ● Range Road 253 Division Number 13; maps available here and here● Call 780-954-2432 or email info@teentime.ab.ca

YMMfire - ALBERTA ● Lists free accommodations where evacuees can filter the accommodations by area. ● Note: Consider the safety of both parties and exchange identification information to

ensure that people outside of the home know where you staying. ● Note: This site is still active, but is starting to wind down. Recommends people visit

http://www.rentcafe.com/canada/fortmcmurraywildfires to find and list long term (1-6 months) accommodations.

● http://ymmfire.ca/require-space

HOUSEHOLD GOODS AND FURNITURE

Edmonton Emergency Relief Services - EDMONTON● Offering limited household goods (not much furniture at this time), for evacuees. One ID

required per household. More household goods are expected to be available at a later date. Call to inquire.

● People can visit the following location to see what is available, or call 780-428-4422○ Kingsway 109 Street and Kingsway Avenue (in the former Target location at

Kingsway Mall), Monday to Friday 10:00 AM to 7:00 PM, Saturday/Sunday 10:00 AM to 5:00 PM until July 31, 2016 (Do not bring donations to this location. For information on where to bring donations, see For Those Who Would Like To Help - EDMONTON).

IDENTIFICATION - ALBERTA WIDE● For evacuees who have lost their existing Alberta Identification Card (ID)/Operator

Licence (OL), Alberta Health Care Card and/or Alberta Birth Certificate, there is a process in place for getting replacements:

● Individuals must be from an area affected by the fires and must have already possessed an Alberta ID/OL Card (be in the MOVES system).

● Addresses in the system must match the affected area and individuals must correctly verify their personal information already in the system.

● Affected Evacuees can be directed to any Registry Agent in the Province for this service (including the AMA without membership) or call 780-427-7013.

● ID/OL cards can (temporarily) be mailed back to the Registry Agent for pick up, or forwarded to a temporary address (located in an area not affected by the fires) for receipt there. Additional time may be required for this process.

● There is no government fee for the ID/OL card replacement, and Registry Agents may or may not recover their costs from the client (many are waiving their fees depending on individual circumstance). Fees still apply for first time registrants or normal address changes, depending on circumstance.

● For replacement of an Alberta Birth Certificate, individuals must either have Identification or have been previously verified under the MOVES service for ID/OL card replacement and be eligible to order the certificate (be the person on

the certificate or the parent of that person in most circumstances). Fees for replacement Birth Certificates are waived for these evacuees.

● Alberta Health Care card replacement can be done as well, or individuals can call Alberta Health Care Insurance Plan directly at 780-427-1432 or toll-free at 310-0000 then 780-427-1432.

● Clients still require all Residency, Identification and Canadian Entitlement documents as evidence of qualification for an ID card.

● If found, previous ID cards will now be invalid and must either be surrendered or securely destroyed.

IDENTIFICATION - OTHER PROVINCESNova Scotia

● Nova Scotians who have lost their Nova Scotia-issues identification as a result of the fires can contact Access Nova Scotia (NS) for assistance with the ID replacement process. Charges typically apply, but may be waived depending on circumstance. Contact for more information.

● Callers are asked to identify that they have been displaced by the wildfires and the agent will immediately use the processes that have been put in place to address this need

● Call Access NS from Monday to Friday between 5:30 AM (MST) and 1:30 PM (MST) at:○ 1-800-898-7668 (Toll-Free, Canada-wide)○ 1-800-670-4357 (Toll-Free within Nova Scotia)○ 902-424-5200 (Halifax Main Office)

● Individuals can call 211 Nova Scotia outside of Access NS office hours at1-855-466-4994 (Toll-Free outside of Nova Scotia, 24 hours) for additional assistance.

● More information may be found online:○ Registry of Motor Vehicles - https://novascotia.ca/sns/access/contact.asp○ Vital Statistics - http://novascotia.ca/sns/access/vitalstats/contact.asp

New Brunswick● New Brunswickers can replace identification, licences, registrations or certificates lost

during the wildfires free of charge.● Call Service New Brunswick (SNB) TeleServices at 1-888-762-8600 (Toll-Free, Canada-

wide) from Monday to Friday, between 5:00 AM (MST) and 4:30 PM (MST) to inquire about available services

● More information on services may be found online:○ Driver's licence ○ Driver abstract ○ Vehicle registration ○ Medicare card ○ Birth certificate ○ Marriage certificate

INDIGENOUS AND MÉTIS SUPPORTS - ALBERTA WIDE

Delegated First Nation Child and Family Services Agencies

● The following Child and Family Services Delegated First Nation Agencies’ offices are closed: Athabasca Tribal Chiefs Child and Family Services (serves Athabasca Chipewyan First Nation, Chipewyan Prairie First Nation, Fort McKay First Nation, Mikisew Cree First Nation and Fort McMurray #468 First Nation).

● Individuals or families requiring immediate supports may call the following numbers to be connected to the on-call worker: 587-645-3437 (during business hours) or 1-800-638-0715 (after hours)

The Métis Nation of Alberta● Métis citizens directly affected by wildfires may call a toll-free line at 1-866-839-6312 or

email fireresponse@metis.org for supports.

OTHER SERVICES

Canada Post - ALBERTA-WIDE, NATIONAL● The following residents are eligible for free Mail Forwarding service from Canada Post:

○ Fort McMurray residents with Postal Codes starting with T9H, T9J and T9K.○ Anzac residents from Postal Code T0P 1J0.○ Fort MacKay residents with the Postal Code T0P 1C0.

● Residents can register for the Mail Forwarding service at any post office across the country or online, by following the instructions below.

○ For impacted residents with a credit card and government-issued identification (ID) bearing an eligible postal code:

■ Go online at canadapost.ca/mailforward. Note that you will have to provide a credit card payment in order to authenticate the transaction but you will be refunded in 5-10 business days.

■ Go to any post office in Alberta or across the country. You will not be required to show a credit card, just your government-issued ID. Retail employees will help you with the process, which is free of charge.

○ For impacted residents with a government-issued ID bearing an eligible postal code, but no credit card:

■ Go to any post office in Alberta or across the country. Retail employees will help you with the process, which is free of charge.

○ For impacted residents with no government-issued ID or credit card: ■ Call the Canada Post customer service line at 1-866-607-6301. Customer

service agents will help with the validation process. There will be no fee charged.

● Any affected residents who require urgent access to critical items, such as medications or passports, are asked to call 1 800 267-1177.

City of Calgary● Providing free, temporary parking permits to fire evacuees staying in Residential Parking

Permits zones in Calgary. ● Also providing Special Parking Permits to evacuees with RVs.

● Visit 620 9 Avenue SW for temporary parking permits. Bring valid identification and proof of address of where you are staying.

● Visit 2808 Spiller Road SE for Special Parking Permits. ● For more information, call 403-537-7000.

Edmonton Chamber of Commerce● Offering free office space for displaced businesses. ● Available Monday to Friday 8:30 AM to 4:30 PM, but may be able to accommodate

requests for office spaces outside of those times. ● Call 780-426-4620 for more details.

Ebenezer Christian Reformed Church - LEDUC COUNTY● Offering use of their washing machine and dryer at no cost to evacuees.● Available Monday to Friday 9:00AM to 3:00PM.● ID or proof of address required.● Located at 49245 Rge Rd 250, Leduc County● Call 780-9864119 for more details.

Fountain Tire - EDMONTON● Offering free flat tire repairs. Can check for damage to cars due to smoke and ash.● Call ahead to check about wait times at 780-474-8201.● Only location offering this is at 8550 Yellowhead Trail.

Government of Alberta - Ministry of Justice and Solicitor General● Updates on court dates available here:

https://justice.alberta.ca/jsg/Pages/FortMcMurray-affectedservicesfacilities.aspx

Highway 63 Towing and Recovery● Vehicles that were abandoned south of Highway 63/881 junction have been towed to

Wandering River. ● NOTE: not all vehicles were towed if they were parked legally and not disrupting

emergency responder traffic. ● Call 1-877-671-2717 to confirm if your vehicle is there.

Mobster Towing● Vehicles that were abandoned north of Highway 63/881 junction have been moved to

Fort McMurray. ● Vehicles left in Fort McMurray may have been towed if they disrupted emergency

responder traffic. ● NOTE: not all vehicles were towed if they were parked legally and not disrupting

emergency responder traffic. ● Call 780-838-9595 to confirm if your vehicle is there.

Temporary Foreign Worker Advisory Office - PROVINCE WIDE

● Temporary Foreign Workers who have lost their jobs as a result of the wildfires and have questions can call 1-877-944-9955 (toll free in Alberta) or 780-427-6419 (outside Alberta).

● Hours are 8:15 AM to 4:30 PM until further notice. ● Individuals who have lost their work permits or other important documents should

contact their country’s consular office.

PET CARE

For Missing Pets / Pets Left Behind - PROVINCE WIDE● Regional Municipality of Wood Buffalo Online Emergency Pet Rescue Request

If you were forced to abandon a pet during the current evacuation of the Fort McMurray area, use the online form found here, so a field team can respond. Home entry will be facilitated by a locksmith as a last resort (http://asset.rmwb.ca/pet-rescue/).

● Call 780-743-7000 Pulse (long distance from Edmonton).● Call 780-788-4200 Regional Municipality of Wood Buffalo (long distance from

Edmonton).

Champion Petfoods - EDMONTON● Offering free pet food for evacuated pets. Individuals and families can access pet food

for personal use at the Champion Petfoods warehouse in Edmonton at 11403 186 Street, or call 780-217-2294.

Companion Animal Welfare Society (CAWS) - EDMONTON● Call 1-888-460-4045 or email ymm.cawsab@gmail.com if you require temporary care for

your pets (cats, dogs and small animals including snakes).

Edmonton Humane Society (EHS) - EDMONTON● EHS is ready to accept displaced animals WITHOUT owners. ● Call 780-471-1774 for more information on animals without owners.

Supporters of Alberta Animal Rescue - VARIOUS LOCATIONS ACROSS ALBERTA● A list of rescues and kennels providing supports for those with pets affected by the fire in

Fort McMurray (the information in this list has not been verified by 211, so please call ahead to confirm).

RECREATION

Calgary Zoo● Offering free admission to fire evacuees with valid identification. ● 1300 Zoo Road NE● 403-232-9300

City of Calgary

● Offering free admission to 11 aquatic centres and 2 leisure centres for evacuees. ● People can get passes from the reception centre they are registered with or verify their

address at one of the recreational facilities. ● Visit website for list of locations.

City of Edmonton Attractions - EDMONTON● Offering free admission to Regional Municipality of Wood Buffalo residents to the Muttart

Conservatory, Edmonton Valley Zoo, John Janzen Nature Centre and any City of Edmonton recreation centre (a list of recreation centres can be found on the City of Edmonton website. Government-issued identification must be presented.

● Call 311 or visit edmonton.ca for more information.● This offer does not have a set end date.

Edmonton Public Library (EPL) - EDMONTON● All Fort McMurray residents are welcome to visit any of the Edmonton Public Library

branches and sign up for a library card with full access to EPL physical and digital resources. Government issued identification and proof of address required.

● Call 780-496-7000 or visit the EPL website for branch information and hours of operation.

Recreation Facilities - CITY OF RED DEER● Offering free admission until the end of June with proof of residency of one of the

evacuated areas.● Visit www.reddeer.ca/recfacilities for a list of facilities.

Telus Spark - CALGARY● Offering free admission to fire evacuees with valid identification. ● 220 St. Georges Drive NE● 403-817-6800

SENIORS

The Edmonton Seniors Coordinating Council has compiled a list of seniors organizations offering supports and services to Fort McMurray and area seniors currently staying in Edmonton. View the list here: http://www.seniorscouncil.net/uploads/files/SupportsForFortMcMurraySeniors.pdf

Multicultural Women and Seniors Services Association - EDMONTON● Offering to support a few seniors (55+) and their families with essential needs including

food, clothing, and more at no cost.● Evacuated seniors are welcome to attend all their programs for free.● A lunch for up to 20 people can be hosted every Sunday.● ID/proof of address is required

● Call 780-465-2992 Monday to Friday from 9:00 AM to 4:00 PM and ask for Sophia

North Edmonton Seniors Association - EDMONTON● Offering free membership and activities.● Includes a fitness centre, computer access, and outreach staff.● Drop in for coffee and a tour, or call for information on activities.● 55+. ID required.● Hours of Operation: Monday to Friday, 8:30AM-4:30PM

SAGE Seniors Association - EDMONTON● Offering a place for evacuee seniors (55+) to connect with other seniors. Can offer help

with housing, completing government forms, changes to pensions, and other supports.● Hours of Operation: Monday to Friday, 8AM-4PM● 780-423-5510, 15 Sir Winston Churchill Square, Edmonton, AB

South East Edmonton Seniors Activity Centre - EDMONTON● Offering free membership, activities, and classes (subject to space)● Also available: outreach staff, computers and wifi.● 55+. ID required. Must complete waiver.● Hours of Operation: Monday and Friday 8:30AM-4:30PM; Tuesday, Wednesday, and

Thursday 8:30AM-8:30PM● 780-468-1985, 9350 82 Street, Edmonton, AB

SouthWest Edmonton Seniors Association - EDMONTON● Offering free membership. Member rates apply for classes.● 55+. ID required.● Location 1: Yellowbird East Community Centre 10710 19 Avenue, Edmonton, AB

○ Hours of Operation: Monday to Friday, 9AM-1PM● Location 2: Terwillegar Recreation Centre (Seniors Lounge), Edmonton, AB

○ Hours of Operation: Monday and Wednesday, 1PM-4PM● 587-987-3200

St. Albert 50+ Club - ST. ALBERT● Offering free membership and free non-instructed programs and services.● 50+. ID not required.● Hours of Operation: Monday to Friday, 8:30AM-4:30PM● 780-459-0433, 301 Grandin Park Plaza, St. Albert, AB

Strathcona Place 55+ Centre - EDMONTON● Offering free membership and free non-instructed classes.● A multilingual team can help with paperwork. Free wifi and computer use.● 55+. ID required.● Hours of Operation: Monday to Friday, 9AM-4PM● 780-433-5807, 10830 University Avenue, Edmonton, AB

Westend Seniors Activity Centre - EDMONTON● Offering free activities and classes for evacuees who are 55+.● ID required. Call to confirm availability. ● 780-483-1209, 9629 176 Street, Edmonton, AB● Hours of Operation: Monday to Friday, 9AM-4PM

TRANSPORTATION(airport in Fort McMurray scheduled to open June 10, 2016)

Air Canada● Offering waived baggage fees, pet carriage fees, and handling fees for weapons/hunting

equipment, surfing equipment, and bicycles for passengers in the process of evacuating affected areas.

● Customers who have checked-in online, via their mobile device or via a kiosk at the airport, should submit a request for refund of baggage fees via Customer Relations once their travel is complete.

● Call 1-888-247-2262 for more information or visit http://www.aircanada.com/en/news/160504.html.

Canadian Red Cross● Providing travel arrangement to get back to Fort McMurray. ● Bus services available from Edmonton, Calgary, and Lac La Biche back to Fort

McMurray. ● For those outside of Alberta, flights available back to Edmonton, followed by bus

services. ● Visit website for more information: http://www.redcross.ca/how-we-help/emergencies-

and-disasters-in-canada/how-we-help-canadians/alberta-fires/help-to-get-home

City of Calgary● Offering free single ride tickets and books of tickets to evacuees. ● Evacuees need to be registered with Red Cross and visit a reception centre to access.

City of Red Deer Transit System● Offering free fares on all routes until the end of June. ● Show proof of residency to the operator

Edmonton Transit System● Regular fares in place starting June 1, 2016.

WestJet● Offering discounted fares for flights to and from Fort McMurray (up to 25% discount), an

increased capacity for pets either in or underneath the cabin, and possible waived baggage fees.

○ Capacity for pets varies per flight, and each pet/crate has size restrictions. Must contact WestJet to make arrangements in advance.

○ Baggage fees may be waived depending on flight capacity and at the discretion of the airport attendant.

● Call 1-888-937-8538.● Visit website for more information on discounts:

http://www.westjet.com/guest/en/discount-codes/

FOR THOSE WHO WOULD LIKE TO HELP

FOR THOSE WHO WOULD LIKE TO HELP - ALBERTA

Airbnb● Volunteers: individuals with accommodations can list their space for free; all service

fees waived until May 21, 2016. ● https://www.airbnb.ca/disaster/ftmcmurraywildfires (click on “I can offer my space for

free”)

Canadian Red Cross Alberta’s Fires Emergency Appeal● Accepting monetary donations.● Can be made by texting REDCROSS to 30333, online at

http://www.redcross.ca/albertafires, by calling 1-800-418-1111 or by contacting a local Canadian Red Cross office.

● Donations of clothing and other in-kind items are not being accepted at this time.

FOR THOSE WHO WOULD LIKE TO HELP - EDMONTON

Edmonton Emergency Relief Services (EERS)Donations

● Accepting NEW clothing (underwear, socks, shirts, sweatpants, shorts, long skirts).

● Gently used basic tops, basic bottoms, and shoes. ● NEW toiletries (baby wipes, diapers, menstrual products, toilet paper, tissues,

shampoo and conditioner, soap, toothbrushes and toothpaste, deodorant, razors, shaving cream, hair brushes, elastics).

● NEW blankets and pillows.● Bags/boxes, luggage, and hangers. ● Water● Monetary donations in cash or cheque made out to Edmonton Emergency Relief. ● Accepting donations only at 3870 98 Street. (Do not bring donations to

Kingsway or Downtown locations.) ○ Hours of operations are approximately 9AM-6PM.

● 780-428-4422 Volunteers

● Volunteer information, including shifts, locations, hours, requirements, and an online registration form available on EERS website.

● UPDATE MAY 12, 2016: Accepting drop-in volunteers at Kingsway Mall location. Address: 1a Kingsway Mall Northwest (corner of 109 street and Kingsway Avenue)

● You can also check their Facebook page for updated information.

Edmonton Humane Society (EHS)● Donations: accepting any and all donations of pet food and supplies directly at the

shelter (13620 163 Street, Edmonton), and will disperse donations as needed. ● Volunteers: EHS does not require any additional volunteer support or foster homes at

this time, but is taking names for potential foster homes should the need arise. Those interested may fill out this online form to add their name to the list (https://www.edmontonhumanesociety.com/content/fort-mcmurray-wildfires-emergency-foster-list).

Edmonton’s Food Bank● Donations: accepting monetary donations at www.edmontonsfoodbank.com and food at

any major grocery store or fire hall; most needed items are toiletries, baby formula and food, toilet paper, non-perishable soups, stews, chili, snack bars, and water.

Southgate Centre● Donations: accepting new toiletries (diapers, toothpaste, socks, deodorant, underwear,

baby wipes, and other personal hygiene products) at the Guest Services Centre during centre hours.

● 5015 111 Street, Edmonton

FOR THOSE WHO WOULD LIKE TO HELP - CALGARY

Alberta Animal Rescue Crew Society● Donations: Accepting donations of cat and dog gastro vet kibble; puppy, kitten, dog,

and cat kibble; bleach; cat litter; gas/gift cards; and zip ties. Visit website for updated information.

● Bay G, 3851 21 Street NE

Calgary Food Bank● Donations: accepting bottled water and non-perishable foods at 5000 11 Street SE;

monetary donations should be made to the Wood Buffalo Food Bank at www.woodbuffalofoodbank.com

Calgary Humane Society● Donations: Accepting monetary donations here.

Newcap Radio● Donations: accepting new and gently used toys at Newcap Radio offices at Suite 100,

1110 Centre Street NE from Monday to Friday at 8:30 AM to 5:00 PM, Saturday and Sunday at 12:00 PM to 5:00 PM.

Stephen’s Backpacks Society● Donations: accepting new backpacks, new school supplies, and shoe certificates at 300

Veterans Boulevard NE, Airdrie or monetary donations through www.stephensbackpacks.com; visit website for list of needed items.

FOR THOSE WHO WOULD LIKE TO HELP - RED DEER

Volunteer Central● Volunteer opportunities listed on website here.