Kimberly Cummings12221 Beach Blvd., #4WGarden Grove, CA 92841

Phone: 310-699-5321E-mail: azul3997@yahoo.com

ObjectivesI want to be a part of a stimulating and challenging environment, where I can contribute to the success of the organization and experience advancement opportunities.

EducationBachelor of Business Administration, 1998Residential-Elderly Administrator Certification (in the process of renewing)

ExperienceGerinet Healthcare – 2006 - present12620 Erickson Ave., Suite A, Downey, CA 90242

Key Account Manager Individually contributed to the organization’s revenue in average of 5.2 million for

the past three years. Contributed to the organization’s census growth by 5%. Perform an intricate role in preventing patient revocations and hospital admissions. Operate as the lead contact for any and all matters related to key accounts. Develop a trusted advisor relationship within the key accounts by providing

monthly/quarterly reports to the key accounts that reflect total admissions, discharges and revocations.

Communicate with internal staff the expectation of the key accounts to ensure optimal customer service.

Indentify growth opportunities within the key accounts and implementing strategies to capitalize on the growth opportunities.

Sales/Marketing Manager( Las Vegas) Contributed to the increase of the site’s revenue by $884,000. Tripled census within 6 months taking census from 17 patients to 52 patients. Continued education for the sales/marketing team. Monthly ride along. Assisted team in identifying opportunities in their territories.

Developed talking points for the team. Event coordination. Developed educational presentations that were used as marketing tools for both

Health Care Providers and Community.

Corporate Trainer Assisted team in improving conversion rates, which translated into an increase of 6.5

million in revenue. An average of a 80% conversion rate for the team, increased census from 150 to 400

patient census within 4 years. Developed training structure to increase individual/team conversion. Assisted team in implementing marketing strategies for specific referral sources. Conducted field training for new hires. Conducted continued education for the existing marketing team. Trained clinical staff on explanation of the hospice benefit. Trained marketing/clinical staff on our hospice consents.

Administrator on Call (AOC)/Customer Service Triaged afterhours calls. Follow up calls for new admissions. Pre-emptive calls to high risk for revocation patients/families. Developed afterhours communication protocols for our providers. Developed afterhours communication protocols for our internal staff

Community Liaison Assisted in the launching of the Gerinet Healthcare Downey hospice site. Within the first year contributed to the site’s revenue by 1.9 million. Maintaining a 90% conversion rate aided in the site reaching a 150 patient census

within the first year. Educated Health Care Providers on the clinical criteria for hospice. Educated patients/families on the Centers for Medicare and Medicaid

Services (CMS) hospice guidelines Persuaded Health Care Providers to choose Gerinet Healthcare vs competitors for

their patients hospice needs. Persuaded patients/families to choose Gerinet Healthcare for their hospice services. Established partnerships with Managed Care groups.

SkillsSalesforceMicrosoft Word Microsoft Excel

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