PRO FITNESSKen Walker

Jameson ChiarielloBen Pittsley

Stephen Walsh

Background North End of Fall River,

MA Founded in March of

2009 Pro Fitness is an LLC 2 partners 3 receptionist Over 150 members Over 6,000 sq. ft.

Free weights Machines Cardio equipment MMA

Background

All members have access to unlimited classes Strength &

Conditioning Functional training Personal training Mixed martial arts. NFL Combine Camps Seminars

Problems

1) No electronic tracking/member identification2) No automated billing3) No electronic e-mail promotions4) No electronic financial statements5) No electronic forecasting6) High membership turnover/no automated

retention report7) No real time electronic inventory8) No electronic fund transfer payment

processing9) No credit card processing

Opportunities

Clearer more relevant goals, better quality decisions, and a more secure future.

Electronic member identification and credit card processing will reduce losses due to late or non- payments.

Automated billing and electronic find transfer (EFT) allows Pro Fitness to sell membership with longer commitments to customers.

Electronic inventory prevents potential “stock outs” and a loss of sales.

Opportunities

Electronic email promotion of new services, products, and news updates.

Electronic financial statements and forecasting for managers.

Increase sales with credit card processing.

Customers will be contractually obligated to pay for 12 months through EFT or credit card

The new IS promotes growth and stability through the organization

Constraints Budget

$2,000 annually Time

Managers will be required to complete 8 hours of training with the new software

Desk Clerks will be required to complete 8 hours of training

Human Resource The new automated IS will reduce payroll

expenses due to more efficient business processes

Current Hardware/Software AMD Athalon™ XP 3000+ 2.16 GHz, 448 MB RAM

Scope

The scope of the project is to automate the business processes

Increase revenues through automated credit card processing and Electronic Fund Transfer (EFT)

Reduce payroll by creating more efficient operations

Use electronically generated forecasts and trend analysis to improve future decisions

Context Diagram As-Is

Level 0 As-Is

Level 1-1 As-Is

Level 1-3As-Is

Context Diagram To-Be

Level 0To-Be

Level 1-1To-Be

Level 1-3To-Be

As-Is system and To-Be system

The As-is system uses basic word processing and spreadsheet applications.

The To-Be system will incorporate many more processes which will become automated, including electronic stock levels, electronic payroll, and credit card processing.

New changes

Automatic member “check-in” The new IS will allow automated billing

processes through Credit card and EFT’s The entire system will be streamlined. Inventory tracking using UPC code The to be system will include third party

instructors electronic scheduling IS generated forecasting and trend

analysis

Solutions this brings

1. Making these changes to the system allows Pro Fitness to make more money by making processes more simple.

2. It allows Pro Fitness to keep track of its financial transactions easier.

3. Pro Fitness can now more effectively manage the schedules of third party instructors. This increases the number of classes available to members.

4. Pro Fitness will be able to expand their company which could lead to greater earnings which will benefit the company in the long run.

Objectives & Prospective Solutions

The main objective of Pro Fitness is to increase membership sales revenue.

Technology advancement is vital for Pro Fitness to capture market share

Pro Fitness needs to streamline processes and reduce payroll expenses.

With the help from a third party instructors, Pro Fitness can market personal training services to their clients

Creating more efficient processes will generate higher profits, which will lead to growth and increase value