KatrinaGreenSmithResume

Katrina L. Green-Smith

1151 East Broadway | Louisville, KY 40204 | 501-561-2131 | [email protected]

SUMMARY

I have an excellent track record as a liaison, workshop facilitator and program manager in government, non-profit, small business, corporate and education as well as the faith-based community. I have ten years of experience in community and workforce development as well as three years in human resources and talent acquisition. I am excellent with problem solving and conflict resolution by creating a balanced culture of understanding and accountability.

PROFESSIONAL EXPERIENCE

Randstadt/Ascension Health Ministry Service CenterAugust 2015 – February 2016Contract Talent Acquisition Partner

• Effectively review and process service requests that may include one or more of the following process areas: job opening requisition, sourcing, screening, interviewing, and hiring.• Collaborate with Health Ministry Business Partners and Hiring Managers to ensure compliance with cross-team responsibilities.• Support the Talent Acquisition Manager and Partner Lead with their efforts to coordinate the work activity for Talent Acquisition teams.• Execute Talent Acquisition system transactions that may include but are not limited to: creating job openings, entering screening criteria, sourcing potential applicants, executing screening processes, scheduling interviews, conducting reference checks, generating offer letters, and executing hire process/on-boarding steps.

• Provide support for health ministries, their associates and candidates, resolving any issues or errors• Plan and organize work so the Service Level Agreement Objectives; contribute ideas and actions towards the continuous improvement of Talent Acquisition processes within area of influence.• Maintain full knowledge and understanding of legal requirements and functional standards for Talent Acquisition • Maintain positive work relationships with members of other teams in the Ministry Service Center, health ministries and Associates to communicate effectively and to ensure compliance with cross-team responsibilities.

BCforwardMay 2013 – June 2015 Recruiting/Onboarding Coordinator

• Assist Accenture contractors both international and domestic with the onboarding process by walking them through background checks, credit checks, drug screening, time-keeping and expense reimbursement instructions • Assist offshore contractors with international background checks and work visa applications for relocation• Assist the Accenture recruiting team in our Indianapolis, Indiana and Hyderabad, India locations regarding the completion of administrative recruitment processes

• Manage new jobs, work orders, amendments, contractor credentials, time sheet entries and expense reports in IQNavigator Procurement Contractor Exchange database • Collaborate with hiring managers and contractors to process work order amendments to ensure work orders are processed smoothly• Assist corporations and consulting firms with monthly invoicing for timely payment• Assign jobs to recruiters daily based on their preferences, records and/or rotation



• Monitor timesheet collection to ensure contractor time sheets are accurate and punctual for hiring manager approval• Produce weekly, monthly and quarterly statistical production reports for the executive team

• Manage contractor records, ensuring that all data and information is accurate and up to date• Investigate and address questions and concerns of recruiters, hiring managers and/or contractors

Indianapolis Neighborhood Housing PartnershipSeptember 2004 – May 2011Sr. Mortgage & Credit Specialist/Education & Counseling Liaison

• Served as counseling team leader by providing support to the counseling staff with questions, concerns, quality control, training, process, policies and procedures• Curriculum design, testing and execution• Conducted and facilitated educational workshops in the community for financial literacy, job development, goal planning and Homebuyers Education for class sizes from 10-50• Held up to date program and service presentations to create and/or strengthen partnerships with natural alliances in the community to increase the number of the families that we serve • Served as a back-up and assistant to the Director of Mortgage and Credit Services• Conduct one-on-one interviews for potential employees for the organization• Conducted in-house meetings, training, communicating intra-departmentally and volunteering for community outreach events

• Addressed client issues and concerns as well as measured the progress of each family in the program• Implemented and executed escalation communication procedures for conflict resolution• Designed, tested, revised and executed process manuals, procedures, quality control plan and counseling model • Executed clerical duties which include scheduling appointments, organizing files, data entry, and creating statistical reports for the executive and fundraising team• Conducted one on one coaching, education and counseling via telephone, email and/or person to person contact by providing education and awareness for the purpose of transitioning into affordable homeownership

EDUCATIONIndiana Wesleyan University Currently WithdrawnBachelors of Science in Business Administration

CERTIFICATIONS Non-Profit Organizational Management Certificate, NeighborWorks America---Received 2/2009State Certified Housing Counselor, NeighborWorks America---Received 8/2008Certified Quality Assurance Professional, Mortgage Bankers Association---Received 5/2008Dale Carnegie Training, High Impact Presentations---Received 2/2006Fair Credit Reporting Act Certification, Financial Strategies---Received 3/2005

PROGRAM MANAGEMENT & LEADERSHIP SKILLS



The Bridge to Homeownership Program CoordinatorHabitat for Humanity of Greater Indianapolis January 2011Created and implemented the "Bridge to Homeownership Program" for Habitat for Humanity of Greater Indianapolis. The goal was to create a process with a proactive approach to those who do not qualify but offer one-on-one counseling for up to twenty four months on an individual basis.

Superbowl 2012 Legacy Project LiaisonJefferson Place ApartmentsJohn Boner Community Center May 2010Served as a liaison with John Boner Community Center for the development of the "homeownership incubator program" for Jefferson Place Apartments as part of Superbowl 2012. The program offered residents assistance from several resources in the community in finding goal planning, job development, credit repair and homeownership preparation.

WFYI Indianapolis Reclaiming the American DreamDocumentary Featured CommentatorApril 2010Reclaiming the American Dream puts a human face on the importance of homeownership to individuals and communities. Despite the economic traumas of the past few years, the American Dream of homeownership is still possible – with appropriate preparedness. A new study by the Federal Reserve shows that adequate training and financial education can have a positive impact on reducing foreclosure rates.

Indianapolis Neighborhood Housing PartnershipHome Opener Event CoordinatorMarch 2008On the first two Saturdays in March 2008, the Indianapolis Neighborhood Housing Partnership (INHP) helped local residents understand their potential for homeownership through education and empowerment. The 2008 Home Opener offered free credit reports with a credit score, expert one-on-one credit evaluations, home buying advice and home buyer education classes.

ADDITIONAL LEADERSHIP SKILLS

Habitat for Humanity of Greater Indianapolis Family Selection Committee Member September 2004 -May 2011The family selection committee considers applicants' level of need, their willingness to become partners in the Habitat program and their ability to repay the no-interest loan. Every member follows a nondiscriminatory policy of family selection. Neither race nor religion is a factor in choosing Habitat homeowner families.

United Way of Indiana /United Christmas ServiceLead CaseworkerOctober 2007 – January 2010Each year, UCS helps those in need during the holiday season. Caseworkers from more than 123 partner organizations refer qualified families to UCS, and our Community Clearinghouse system.

Rebuilding the WallPartnering FacilitatorJune 2011 – PresentThe mission of RTW is to stabilize and empower low-income families by renovating vacant inner city properties and giving the families the opportunity for homeownership. RTW combats social injustice by building relationships across racial and socio-economic barriers and stabilizes the community by the recycling of assets within the neighborhood.

Sheltering Wings Center for Women Part -Time Shelter AdvocateAugust 2012 – November 2012Sheltering Wings provides emergency shelter for women and children fleeing from domestic violence, sexual assault and/or human trafficking.

Documents

KatrinaGreenSmithResume