Redefining Relationships: Putting it all Together

Kathleen Wade, Ph.D., LMSW, ACSWUniversity of Michigan Health System

Everyone has a story Making a difference Meaning making Life changing stories What’s your story What moves you and why does it

matter?

Personal Stories

What is our story? Are we at the tipping point? What will motivate us? Removing the smoke screens Identifying our PFCC culture The ideal synergy between IPCE and

PFCC Strategic planning Opportunities for change

University of Michigan

Changing the Culture

Where are We Going?

How We Get There: Patients As Advisors

What Does Our ‘Before and After’ Look Like?

Patient and family advisors/Massachusetts Crucial conversations/feedback Reciprocal learning Cultural competency Diversity Don’t wait until its right JUST ASK THEM!

Partnering with our patients and Families

Have we lost sight of Seeing Things From the Patient’s Perspective?

EMR and the Patient Portal

Inspiration Invitation Leadership Organizational change Reciprocal Change Barrier Busting Sustainability Transformation

A Journey to Transformation

Doctor/Patient Communication

It’s the personal experiences and the relationships that can make or break health care transformation

Small things to you can be monumental to others

Move from words to actions Listening and responding with a new set of

eyes and ears Trust and authenticity create loyalty Never forget the power of one

Lessons Learned

The real question to answer is what will inspire you?