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Karlsruhe Service Research Institute www.ksri.uni-karlsruhe.de. Dr. Gerhard Satzger Erwin Jung [email protected] [email protected]. 1Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts. - PowerPoint PPT Presentation
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IBM Germany Service Research
© Copyright IBM Corporation 2008
Karlsruhe Service Research Institutewww.ksri.uni-karlsruhe.de
Dr. Gerhard Satzger Erwin Jung
IBM Germany Service Research
IBM Service Research | 19.04.23 2 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
IBM Germany Service Research
IBM Service Research | 19.04.23 3 © Copyright IBM Corporation 2008
The Karlsruhe Service Research Institute is an important step in the implementation of IBM’s global SSME strategy.
IBM is the worldwide initiator of SSME, is successfully driving the topic and is acknowledged as thought leader in this space
IBM Germany is one of the trend setters within the IBM world and has made significant contributions that have now resulted in the Karlsruhe Service Research Institute (KSRI)
The KSRI links into the global SSME strategy, and it was established in close alignment with the global SSME leads
Global SSME Strategy German SSME implementation
IBM Germany Service Research
IBM Service Research | 19.04.23 4 © Copyright IBM Corporation 2008
IBM and Karlsruhe University have agreed to set up a joint service research institute using an “industry-on-campus” concept
Announcement January 8, 2008 IBM & “Elite” University Karlsruhe found
“Karlsruhe Service Research Institute” Public Private Partnership model, open
for additional partners Innovative “industry-on-campus” model Interdisciplinary approach Four research groups
Service Innovation & Management eOrganization Knowledge Management Information & Market Engineering
IBM Germany Service Research
IBM Service Research | 19.04.23 5 © Copyright IBM Corporation 2008
The investment in the KSRI provides are a number of benefits for IBM
Shaping the new SSME research field
Driving innovations for our service business
Providing privileged access to service-relevant know-how
Strengthen IBM’s image as the “innovator’s innovator” for business and society
Establish recruitment of service-minded high potentials in the future “war for talent”
Provide unique development opportunities for IBMers
Significant strategic benefits for IBM
IBM Germany Service Research
IBM Service Research | 19.04.23 6 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
IBM Germany Service Research
IBM Service Research | 19.04.23 7 © Copyright IBM Corporation 2008
KSRI‘s mission is focused on openness and interdisciplinary cooperation
The Karlsruhe Service Research Institute at KIT aims to be the leading European research institute in the field of Service Science.
We develop concepts, methods, and technologies relevant for innovators and decision-makers to create and capture value in an increasingly services-led economy.
We apply a holistic interdisciplinary approach to solve business problems along the dimensions of people, organization, information, and technology.
We provide a service innovation hub for researchers and practitioners, and offer prime programs to educate future researchers, business leaders and professionals.
IBM Germany Service Research
IBM Service Research | 19.04.23 8 © Copyright IBM Corporation 2008
There is a need for a better and more differentiated understanding of services, research agendas and education profiles. KSRI will focus on Joint value creation and ICT enabled services
Business view:
Services := Deliverable (vs. Product)
ICT* view:
Service := Software construct
Comprehensive view:
Service := activity to co-create value
means to „transport“ value
SOA, customer-provider interaction via Internet
Process Transformation
Coordination / Governance
ServiceEconomics
Collaboration
ServiceComputing
ServiceInnovationJoint value
creationICTenabled
*ICT: Information & Communication Technolgy
IBM Germany Service Research
IBM Service Research | 19.04.23 9 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
IBM Germany Service Research
IBM Service Research | 19.04.23 10 © Copyright IBM Corporation 2008
To provide an ideal environment for research and innovation, the innovative KSRI is located on the Karlsruhe University campus
The IBMers from the “Service Innovation and Management” research group will be physically located using an “industry-on-campus” model, to facilitate collaboration with their peers from the other three research groups.
Karlsruhe University Campus
IBM Germany Service Research
IBM Service Research | 19.04.23 11 © Copyright IBM Corporation 2008
The Karlsruhe Service Research Institute is based on four research groups, joint projects and a joint infrastructure
Institute infrastructure
Technician
Rese
arc
her
Rese
arc
her
Pro
fess
or
Rese
arc
her
Service Innovation &Management
Rese
arc
her
Rese
arc
her
Rese
arc
her
Pro
fess
or
eOrganisation
Information & Market Engineering
Management
TechnicianSecretarySecretary
Joint research projects
Rese
arc
her
Rese
arc
her
Pro
fess
or
Rese
arc
her
Pro
fess
or
Knowledge Management
Rese
arc
her
Rese
arc
her
Rese
arc
her
Joint funding and governance
*
* SAP will sponsor 1 researcher in the eOrganisation research group
IBM Germany Service Research
IBM Service Research | 19.04.23 12 © Copyright IBM Corporation 2008
Institute infrastructure
Technician
Rese
arc
her
Rese
arc
her
Pro
fess
or
Rese
arc
her
Service Innovation &Management
Rese
arc
her
Rese
arc
her
Rese
arc
her
Pro
fess
or
eOrganisation
Information & Market Engineering
Management
TechnicianSecretarySecretary
Joint research projects
Rese
arc
her
Rese
arc
her
Pro
fess
or
Rese
arc
her
Pro
fess
or
Knowledge Management
Rese
arc
her
Rese
arc
her
Rese
arc
her
*
Information & Market
Engineering
Prof. Dr. Christof
Weinhardt
eOrganisation
Prof. Dr. Stefan
Tai
Service Innovation & Management
PD Dr. GerhardSatzger
Karlsruhe Service Research Institute
Knowledge Management
Prof. Dr. Rudi
Studer
IBM Germany Service Research
IBM Service Research | 19.04.23 13 © Copyright IBM Corporation 2008
The Service Innovation & Management Research Group is staffed by experienced IBM colleagues from different brands
The IBM-staffed research group „Service Innovation & Management“ is an interdisciplinary team of researchers focusing on concepts and applications of new types of services that will shape an increasingly “services-led” economy.
IBM’s “full equation” capabilities will be represented at the institute, with IBM colleagues from GBS, GTS, Software Group, and the Development Labs forming the research group’s core team. IBM will provide this core team of 4 FTE to the KSRI in full time functions over the initial period of 5 years.
Major research interests include the support of innovation processes, the design and implementation of business models for IT supported services and the management of services networks.
The research group will promote teaching of industry-relevant service knowledge and capabilities. The objective is to provide a premium master program.
Service Innovation & ManagementResearch Group
Dr. GerhardSatzger
(GTS)
François Habryn
(SWG)
Andreas Neus(GBS)
NN(R&D)
IBM Germany Service Research
IBM Service Research | 19.04.23 14 © Copyright IBM Corporation 2008
Timeline
2008 2009 2010 2011 2012 2013 2014 2015
The initial IBM commitment to the institute is scheduled for 5 years with the objective of securing 3rd party follow-on funding by that time to allow continuous growth.
Funding Source
research funding
futher partners
IBM Funding Committed IBM Funding
Potential further partners joining institute
Potential external research funding
Potential extension
IBM views this initiative as a comprehensive partnership, not just sponsoring.
IBM has committed initial funding for the Karlsruhe Service Research Institute for a 5 year period. This includes the assignment of 4 FTEs and a monetary contribution to the institute’s infrastructure.
The institute will seek to attract further partners as well as 3rd party research funding.
IBM Germany Service Research
IBM Service Research | 19.04.23 15 © Copyright IBM Corporation 2008
KSRI invites other parties to cooperate
Additional KSRI Additional KSRI industry partnersindustry partners International International
Service Research Service Research Communities (e.g. Communities (e.g. NESSI, SRII)NESSI, SRII)
European joint European joint research projectsresearch projects
SSME university SSME university education networkeducation network
KSRIGovernment Government initiativesinitiatives
Industry projectsIndustry projects
IBM Germany Service Research
IBM Service Research | 19.04.23 16 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
IBM Germany Service Research
IBM Service Research | 19.04.23 17 © Copyright IBM Corporation 2008
KSRI is focused on a service curriculum around joint value creation and ICT enablement
winter termsummer term
Bachelor Degree
Service Concepts & Foundations
Service Computing
I + II
Market Engineering
Service Innovation
Knowledge Mgt / Col-laboration
Internet Business Models
industry projectKSRI
Seminar
KSRI “SSME” Core program
…
KSRI “SSME” Specialization (Examples)
Service OR Models
BPMInternet
Law
Semantic Web
Technolo-gies
CRM
Industry specific servicecourses
Source: KSRI Topic Planning Meeting
IBM Germany Service Research
IBM Service Research | 19.04.23 18 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
IBM Germany Service Research
IBM Service Research | 19.04.23 19 © Copyright IBM Corporation 2008
Contacts regarding the Karlsruhe Service Research Institute
www.ksri.uni-karlsruhe.de
Karlsruhe Service Research Institute
Dr. Gerhard SatzgerService Research LeaderIBM Germany [email protected] +49 711-785-4012
University Relations, IBM Germany
Erwin Jung Manager University RelationsIBM Germany [email protected] +49-711-785-2480
IBM Germany Service Research
IBM Service Research | 19.04.23 20 © Copyright IBM Corporation 2008
Further information is available on public and internal web sites
Topic Resources
KSRI (public)
http://www.ksri.uni-karlsruhe.de http://www.kit.edu/fzk/idcplg?IdcService=KIT&node=4211&document=ID_060907&lang=en
KSRI (IBM internal)
https://w3.webahead.ibm.com/w3ki/display/KSRI/Home (from mid February 2008)
SSME (public)
http://www.research.ibm.com/ssme/ http://www-304.ibm.com/jct09002c/university/scholars/skills/ssme/index.html
SSME(IBM internal)
https://w3.webahead.ibm.com/w3ki/display/SVCRES/Home http://www.almaden.ibm.com/asr/
Univ. Rel.(public)
http://www-304.ibm.com/jct09002c/university/scholars/ur/index.html
Univ. Rel.(IBM internal)
http://w3-03.ibm.com/relations/university/univrel2.nsf/ContentDocsByTitle/University+Relations
IBM Germany Service Research
IBM Service Research | 19.04.23 21 © Copyright IBM Corporation 2008
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
Backup
1 Karlsruhe Service Research Institute
2 Mission and Research Topics
3 Structure and Staffing of the Institute
4 Curriculum Planning
5 Contacts
Backup
IBM Germany Service Research
IBM Service Research | 19.04.23 22 © Copyright IBM Corporation 2008
KSRI pursues a number of ideas to form a European SSME hub
Industry cooperation
Introduction of SSME Master program with industry participation
Development of an industry graduate program
Hosting of an annual “Karlsruhe Service Conference”
Growth
Additional Research Groups, e.g. “Collaborative Innovation”
Regular permanent guest professorship
Acquisition of additional industry partners, e.g. SAP, Siemens
Linkage to renowned international SSME efforts
Branding
Foundation of the “Karlsruhe School of Service”