Career Summary Outgoing and relatable customer service specialist with over 12 years of customer service experience. Has worked in several different industries and is easily adaptable, quick to learn and enthusiastic about providing the best experience for both the customer and the company. Ability to patiently explain complex concepts and procedures to employees and consumers in a clear concise manner.

EducationLiberty UniversityProjected graduation of 2017 Psychology

3.0 GPA

Experience & SkillsMember Solutions Representative • Understand and explain complex billing questions• Take payments and calculate future billing• Make policy reissue determinations• Building rapport with customers and fellow employees• Educate members regarding their insurance policy and insurance terms• Tactfully and empathetically communicate with emotional members• Finding solutions for member concerns

Customer Service Representative- retail call center• Assisted customers in making selections, educating them on available

products and alternatives• Built sales through add on sales• Processed sales transactions, returns, shipping inquiries• Trained new associates in company policies and procedures • Evaluated trainees and made final hire decisions

Retail Sales Associate• Assisted customers to find selections to suit their needs• Built sales through add-on suggestions• Educated customers regarding benefits of products and services• Processed transactions: sales, returns, credit card and layaway payments• Knowledgeable in many different products such as

Furniture & appliances Clothing, jewelry & accessories Musical instruments, music training Financial products (signature & mortgage loans)

Employment History• Nationwide Insurance; Lynchburg, VA – presently employed• Catherine’s; Lynchburg, VA – Customer Service• JCrew; Lynchburg, VA – Customer Service• Guitar, Stage & Percussion – Lynchburg VA- Co-Owner• Schewel Furniture – Lynchburg, VA – Sales Associate• Transamerica Financial Services; Roanoke, VA – loan originator

Professional Affiliations• Mid-Atlantic Region All Women Associate Resource Group (MARO)