James Sebastian Vera51 Walnut Street, Oakland, New Jersey 07436, 201-401-2085-Cell, jvera1@stevens.edu

OBJECTIVE: To obtain a management position in the field of Automotive

EDUCATION: Pace University, New York, NYMaster of Science in IS, Telecommunications Management and Technology May 2015GPA: 3.9 - Course Work: Telematics, Database Management, Java Programming, IS Design

William Paterson University, Wayne, NJMaster of Business Administration, Entrepreneurial Management January 2014GPA: 3.9 - Course Work: Strategic Technical Management, Management Information Systems

Stevens Institute of Technology, Hoboken, NJMaster of Science in Network and Communications Management, Wireless Networks Expected 2017GPA: 4.0 - Course Work: Project Management, Telematics

Weber State University, Ogden, UTBachelor of Science in Automotive Technology, Field Service Operations December 2016 GPA: 4.0 - Course Work: Hybrid and Electrical Vehicles, Telematics, Automotive Laws and Regulations

Arizona State University, Tempe, AZBachelor of Engineering in Electrical Engineering Expected 2018 GPA: 4.0 - Course Work: Mathematics, Engineering

SKILLS: Certified PMP, Project Management Professional, PMI (PMP-1939500)

Operating Systems: Windows, 10x/9x/2000/XP, Mac OSx, Apple CarPlay, Android, Android AutoProgramming Language: JavaDatabase Systems: Oracle 7.3/8i/9i, MS SQL Server, SAP, SAP CRM, Oracle Seibel CRM, Microsoft AccessMicrosoft Office Applications: Excel, Word, PowerPoint, Outlook, Access, Visio, Microsoft ProjectAutomotive Certificate: BMW Product Genius, BMW ConnectedDrive, BMW iDrive, Mercedes-Benz Mbrace

RELATED Mercedes-Benz USA, Montvale, NJ 08/16 – PresentEXPERIENCE: Roadside Agent, Customer Assistance Center

Manage all inbound customer inquiries into the CAC including but not limited to the following: Roadside Assistance, Customer Care, Product and Service inquires, Roadside Program Guideline inquiries

Accurately document and update customer and vehicle information Interact with dealer personnel/ third party partners in order to resolve customer concerns

Verizon Communications, Nanuet, NY 01/15 – PresentProject Management Associate, Field Operations Plan and execute project management plans for Area Manager of fiber optic operations in NY State Initiate, plan, execute, monitor, and control various IT projects by utilizing project management practices Responsible for overseeing a diverse team of associates responsible for executing various projects

Verizon Communications, New York, NY 08/14 – 01/15Customer Relations Specialist, Customer Service Managed and controlled customer care resolutions through regional call center operations Analyzed customer service metrics through SAP CRM solutions to identify risks and responses to service Formulated actions plans to mitigate customer claims and service interruptions throughout NY State

Prestige BMW Motorwerks Inc., Ramsey, NJ 01/14 – 08/14Product Specialist of Connected Car Services, Retail Sales and Customer Service Customer care resolution for BMW ConnectedDrive telematic services and apps Supervised dealer presentations of connected car services to consumers upon delivery of vehicles Trained dealer salesmen in usage of New and Pre-owned sales, accessories, services, and parts

Verizon Communications, New York, NY 01/00 – 08/14Network Technician, Field Service Operations Tested and validated fiber optic telecommunications connectivity with Spirent Flex Systems Installed and maintained IT networks for enterprise associates throughout New York County

ACTIVITIES: PMI NYC and NJ Chapter Member, Beta Gamma Sigma Member, Society of Automotive Engineer Member