JULIUS KAGIKI CHEGE

P.O BOX 57015, NAIROBI, NAIROBI 00200 ♦ C: +254735700061 ♦ chegej@gmail.com

PROFESSIONAL SUMMARY

Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven

ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an

opportunity to drive business effectiveness through making recommendations based on data findings.

SKILLS

Project planning and development Results-oriented

Customer relations Dependable

Process improvement Natural leader

Quality assurance and control Detail-oriented

Organized Project management

Microsoft Visio Problem solving

SQL/Perl/PhP

WORK HISTORY

IT Support Technician, July 2001 to July 2002

Delmonte Kenya LTD – THIKA Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Identified and solved technical issues with a variety of diagnostic tools.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Reviewed technical documentation and procedures.

Defined and documented technical best practices.

IT Support Engineer, August 2002 to December 2004

Kencell Communication LTD – Nairobi, Kenya Recommended data standardization and usage to ensure data integrity.

Implemented Value Added Processes (VAP) to improve data transformation.

Collaborated with other departments to plan and implement new technology.

Developed database objects, including tables, views and materialized views using SQL, Perl scripts, JAVA

Analyzed and designed relational databases using Oracle, MYSQL, and SQL Server.

Monitored and updated back-end data by inter-communicating between Database languages (SQL) and

VBA, PHP, Perl scripting languages.

Implemented Value Added Processes (VAP) to improve data transformation.

Quality Assurance Engineer, January 2005 to December 2006

Celtel/Zain Kenya LTD – Nairobi, Kenya Defined business KPI's to determine Customer end requirements.

More than 5 years’ experience designing and implementing Network reporting structures for Field/NPO

/Customer Care teams and Management presentations.

Provided support using various KPI's for daily network operations and troubleshooting.

Supported management team by creating KPI's trends, diagrams, and charts.

Performed KPI's analysis, recommendations and documentation

Designed and implemented Network reporting security and data assurance.

PS Core Operation Engineer, January 2007 to December 2009

Celtel/Zain Kenya – Nairobi Operation & Maintenance Engineer for Packet Core Network.

Handling live network Packet Core Network problems.

Systems Acceptance Testing for Packet Core equipment's and commercial services.

Implementing configurations for all packet core nodes and servers.

Manage implementation of patches and new hardware/software upgrades.

Act as a technical reference for Customer Service data services related tickets, troubleshooting, and solving

related problems.

Generating and analyzing service daily performance reports, health check for all the nodes and solving any

problems appears in the daily performance report.

Handling GPRS roaming testing and commercial launching.

GRX integration

PROJECT MANAGEMENT OFFICE (PMO), January 2010 to Current

NOKIA – NAIROBI Developed executive presentations and reports to facilitate project evaluation and process improvement.

Implemented a set of comprehensive tracking processes to monitor Airtel MS Contract performance with Nokia.

Worked directly with different countries managements, Airtel Group Management and Nokia MS management

team to achieve Managed Services results.

Established operational objectives and work plans to manage customer requirements.

Conducted various MS business analysis and advice management team on way forward.

Participated in requirements meetings and data mapping sessions to understand business needs.

EDUCATION

Bachelor of Science: Information Technology, 2009

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (JKUAT) - JUJA, THIKA

ACCOMPLISHMENTS

Developed methods to integrate Multi-vendor reporting systems to significantly improve KPI's reporting

efficiency across 11 Airtel operations countries in Africa (Kenya, Uganda, Zambia, Tanzania, Malawi, Ghana,

Rwanda, Seychelles, Gabon, Burkina Faso).

Improved relationship with Airtel by recommending various unique business intelligence solution to meet

complex requirements.

REFEREES

Dennis Sholo

Airtel Group Technical Manager

+254 733 330096

Antonio Kayongo

Nokia NPO Manager Uganda

+256 752 670034

Patrick Gitau

Businessman Nairobi

+254 721 711009