JESSICA R. MCDONALD1003 Shore Drive Kissimmee, Florida 34744 jessicarmcdonald08@gmail.com 941-661-8281

Focused, analytical and diligent individual seeking to apply both my professional work experience and academic training in an exciting

opportunity in customer service.

SUMMARY OF QUALIFICATIONS Associate of Arts Graduate with a concentration in Health Care Administration, with recent

exposure to industry best practices; equipped with skills to make a successful career change. Over 20 years of combined workplace experience in a variety of capacities including Customer

Service and Office Administration, exhibiting efficiency and positive results. Highly motivated to achieve career objectives while staying ahead of the learning curve in a

constantly evolving industry; excellent problem solving and critical thinking skills. Excellent interpersonal communication skills with a demonstrated ability to effectively interface

with colleagues, customers, and managers to overcome obstacles and achieve objectives. Technical Skills: Type 40+ WPM, MS Office (Outlook, Word, Excel, PowerPoint).

PROFESSIONAL EXPERIENCEACCOUTING CLERK October 2015– PresentMILLER BEARINGS INC Kissimmee, FL

Perform accounting and clerical functions to support supervisors. Reconcile daily bank statement of account. Research, track, and resolve accounting problems. Compile and sort invoices and checks. Record business transactions and key daily account information in to spreadsheets. Contact individuals with delinquent accounts Support accounting personnel as needed and/or requested. Answer phones and provide customer service.

DATA ENTRY CLERK December 2014– September 2015VACATION VILLAGE RESORT Kissimmee, FL

Responsible for entering all guest information into the system (SPI) Responsible for ensuring that all sales directors and teams are linked to the correct folios for billing

purpose. Running Reports and analyze to ensure that all data was entered correctly, fixing any missing or

incorrect data. Answer phones and provide customer service.

GUEST SERVICES REPRESENTATIVE May 2012– July 2014COUNTRY INNS AND SUITES Kissimmee, FL

Responsible for providing a friendly and warm welcome to all guests and assisting with check-in and check-out process; provide superior Customer Service to ensure satisfaction with visit.

Assist callers with room reservations and addressing questions regarding room pricing and availability; dispatch appropriate personnel as needed to resolve maintenance issues.

Creating and properly charging guest folios.

GUEST SERVICES REPRESENTATIVE August 2008 – December 2010COUNTRY INNS AND SUITES Port Charlotte, FL

Responsible for providing a friendly and warm welcome to all guests and assisting with check-in and check-out process; provide superior Customer Service to ensure satisfaction with visit.

Assist callers with room reservations and addressing questions regarding room pricing and availability; dispatch appropriate personnel as needed to resolve maintenance issues.

Ensure all rooms are cleaned and laundry prepared daily, and assist with breakfast preparation in the morning; run night audits to maintain accurate count of inventory.

ADDITIONAL EXPERIENCE Bookkeeper, N&N Associates, Sarasota, FL, 4/1991 – 5/1997 Insurance Specialist, University Eye Care, Sarasota, FL, 7/1988 – 4/1990

EDUCATION AND TRAININGASSOCIATE OF ARTS 2009 –2012 UNIVERSITY OF PHOENIXConcentration – Health Care Administration

SELECTED COURSEWORK

Health and Diseases, Critical Thinking, Research Writing, Environmental Science, Language of Health Care, Patient Records, Supervision and Leadership

HIGH SCHOOL DIPLOMA 1991SOUTHEAST HIGH SCHOOL Bradenton, FL