Journey to the Collaboration Cloud › c › dam › global › en_ca › assets › cisco... · Project manager assigned to execute a 3 phase transition plan based on building readiness

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 1 © 2012 Cisco and/or its affiliates. All rights reserved.

Journey to the Collaboration Cloud

Thabang Mashologu Senior Manager, UC Product Management, Allstream

Chris Johnson Technical Solutions Architect, HCS Sales Team, Cisco

Session Agenda

• Overview of Cisco Hosted Collaboration Solution (HCS)

• Introduction to Allstream HCS

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 3

Cisco’s Hosted Collaboration Solution (HCS)

Cisco’s UC Consumption Models

Telepresence

Customer Collaboration

Collaboration Applications

Unified Communications

What is HCS? HCS Management Unified Communication

Collaboration Applications

Cloud Ready Virtualization Platform

Scalable, Resilient Network

HCS is a Multi-Customer Environment

PSTN

SP Core Systems Virtualization Management

UC Service Activation Service Assurance SaaS Cloud

SAN Storage

Softswitch/ SBC

Unity Cxn CUPC CUCCE

ASR

1000

CUCM

Dedicated UC applications per

customer shared across Cisco UCS hardware

MSP Data Centre

Customer 1

Customer 2

Customer 3

Customer 1

Customer 2 Customer 3

Customer 4 Mobile Clients

HCS Datacenter Architecture

MPLS Core

Nexus 1000V – Virtual Switches

FC

Customer Environments:

Cisco Unified Communication and

Collaboration suite of applications

Access Layer

(62xx)

Collapsed Core &

Aggregation Layer

(Nexus 7000s)

FC

L3

SAN Storage SAN Storage

MDS 9000

SAN Switch MDS 9000

SAN Switch

UCS B-Series Chassis and

Blades running VMware

FCoE FCoE

ASR 1000 ASR 1000

Up to 10 Chassis

ASA ASA

L3

L2 L2

HCS Deployment Models

Large Enterprise

HCS

Management

Hosted Private Network Pure Hosted Hybrid On Premises REMOTE MANAGED


UC on UCS UC on UCS


UC on UCS

PSTN 3G/4G Mobility

Network

VMware ESXi Server HCS Apps HCS Apps HCS Apps

HCS PARTNER CLOUD Hosted Private Cloud

UC on UCS

Customer 1

HCS Management Platform Service Fulfillment, Service Assurance, and Billing

UOM/SM vCenter UCSM DCNM

Cisco Unified Communications CPE Datacenter UCS SAN

HCM - F (SDR, HLM, PM, SI and IPA)

Prime Central for HCS Assurance

Existing OSS/BSS

UCDM CCDM ELM

HCS PSTN/SIP Interconnect

Law Enforcement

Agency

CUBE-SP

(ASR 1000)

SIP

Aggregation

Layer

SP

HCS

DC

Customer Premise (CPE)

SP WAN SP WAN

Service Provider

Network

Mobile

Network

PSTN/SIP

Network

Emergency

Services

PSTN/SIP

Network

Local Breakout Customer A Customer B Customer C


Who is Allstream?

Canada’s all-business communications provider The facts by the numbers

1 THE ONLY NATIONAL communications provider focused exclusively on the business customer

2,500 EMPLOYEES NATIONALLY the skills

sets, the experience to deliver

50,000+ CUSTOMERS

across large enterprise, mid-market and

small business

600,000+ CUSTOMER

connections across Canada and

growing

30,000 km OUR ADVANCED

national broadband infrastructure

Serving over 50,000 business customers


What is driving cloud & collaboration?

Pace of market transitions

33% of SMBs plan to shift IT investment to hosted cloud services in next 2 years (Forrester)

Nearly 1/3 of the collaboration market will be hosted by 2013 (Gartner)

5B mobile subscribers today. Over 500M access the Internet on their mobile devices (ITU)

40% of professional PCs will be managed under a hosted virtual desktop model by 2013 (Gartner)

In 2-5 years, 40% of business customers will buy communication services from the cloud (IDC)

Personal Cloud will become the centre of digital lives for apps, content and preferences. (Gartner)


Drivers for change

1. Financial

• Opex vs. Capex

• Remove Upgrade and

maintenance expenses

• Reduce real estate and energy

costs

• Reduce TCO

3. Flexibility

• Mitigate technology risk

• Enhance flexibility & application

diversity

• Business continuity

• Time to Value (TTV)

2. Simplification

• Remove complexity of: upgrade

cycles, maintenance contracts,

capacity planning, complex cost

justification for large capital

purchases, multiple rfp’s

4. Strategic Advantage

• Focus resources on Core

Business issues vs.

administration

• Get Current. Stay Current


Allstream Hosted Collaboration Solution – an introduction


Jabber

Cisco Unified

Communications

Manager

On Premises Cloud Hybrid

Allstream and Cisco’s strategic alignment Any content, on any device, anywhere

Allstream’s unique approach

• Canadian Cisco Collaboration Partner of the Year

• Cisco Customer Satisfaction Excellence Gold Star

• Cisco Gold, Master UC, Cloud Managed Services Master

• Nationwide Professional Services delivery practice, with strong PMO

• SIP Trunking certified with Cisco

• Business process interworking between IP Connectivity and Value Added Services

• In-house development of OEOM & ASAP portal

• Flexibility and agility

What’s included in Allstream HCS

Features Included Allstream HCS Bundles

Basic Foundation Standard Contact Centre

Full Voice/Call Control

Unified Contact Centre

Express Premium seat

Unified Messaging

IM & Presence

Desktop Softphone

Smartphone Client

Devices (phones, endpoints) 1 1 1 1 10

Voice Gateway

SIP Trunks & Data Transport

Self-Care Portal

Fully Monitored & Managed


Monthly per seat pricing includes:

Hardware and software:

• Cisco HCS license

• Cisco IP set, soft clients

• Voice gateway (ISR G2)

Services:

• Installation

• Maintenance and upgrades for term

• Proactive monitoring and management

Connectivity at data centre:

• SIP trunks and DIDs

• MPLS bandwidth

Co

mp

lete

So

lutio

n

Allstream HCS pricing

Allstream HCS architecture overview

Every core network device in the

architecture is redundant Geographically diverse network access

links A single customer instance can be placed

upon multiple servers across multiple chassis compounding redundancy

Tier 3+ Data Centre with redundant environmentals, external Hydro power grids and internal generators with fuel. Preferred emergency service site

Redundancy

In the Cloud:

HCS voice gateway on the customer site can act as a standalone service until the network connection is restored

Every seat is equipped with Single Number Reach. Mobile devices will continue to operate in the unlikely event the site has an issue

On Premises:

Result: More redundant that 99% of CPE builds in Canada

Allstream HCS is secure and managed Secure

• Allstream HCS architecture is multi customer / not multi tenant, delivering shared hardware, dedicated customer application instances per customer

• Cisco Security architecture within and across whole solution (data centre architecture, virtualization platform, application separation)

• Leverages MPLS connectivity to extend industry-leading security features of Allstream’s national Business IP-VPN network

Managed

• Reduced implementation times and risk

• Assurance toolkit integrated with Allstream’s OSS tools, with flexibility for managing existing customer infrastructure

• Customer multi-level self-service capability (clear service visibility & management control through administrative portal)


Administration portals

• View and make changes to voice, voicemail,

mobility and presence services

• Promote discovery of UC features directly to the

users

End User Portal

• Add and change users and services

• View billing and usage reports

• Customer location based management

• Determine numbering plans for individual

locations

Customer Portal


Management options for Allstream HCS

Self-Administration

• Customer is provided with a fully functional and secure portal into their Allstream HCS applications

• Can administer password access to various admin capabilities

• End user portal for an individual to administer their personal features

• Allstream takes care of software upgrades, patching and maintenance fixes

Allstream Managed

• Send requirements to Allstream and Allstream performs admin and management within SLA specs

Shared Management

• Customer performs specific tasks and Allstream fills in the gaps


• OPEX model (per user per month fee):

• Can include hardware within the per user per month fee (e.g. IP sets, gateways)

• Can include installation within the per user per month fee

• Can include the SIP trunks and MPLS access within the per user per month fee

Can also be a CAPEX model

• Customers can purchase sets and gateways if desired

• Just about any combination of OPEX/CAPEX can be accommodated

HCS enables your business growth by delivering choice

Allstream understands that each customer is unique

Financial flexibility

Total cost of ownership

• According to Forrester, average total cost of ownership of a CPE collaboration solution is $45.00 per user:

One-time setup

Hardware and software

Ongoing expenses such as maintenance, hardware and software upgrades, floor space and utilities

Cost of capital for a CAPEX purchase

Connectivity to the outside world

This did not include the multitude of soft costs

HCS will typically deliver real

savings of 20-40%


Practical applications of Allstream HCS

• Customer lab prior to deployment

• Test new applications or hardware on a per seat basis without capital investment

• Rapid deployment of tests – from months to days

• Dynamic customers who flex up and down in staff levels can utilize this service and match their expenses to their usage e.g. contact centres, seasonal business impacts, new business ventures in an existing corporation, short term office locations

• Customers who want simplified budgeting, billing and charge back mechanisms

• Networkable within an existing Cisco CPE architecture – e.g. use for new location

• Replacement of aging Cisco software releases – migrate licenses and reuse sets

• HCS may be the redundant site and recovery location for CPE solutions

• Integrates into non Cisco CPE environments and can provide a long term migration strategy

• Less IT time spent on maintenance, repair, upgrades, capacity planning, etc. IT can spend more time delivering business benefits.

Lab:

Dynamic customer environments:

Phased replacement of old solutions:


Challenges Solution Benefits

Finding a cloud-based service to consolidate all voice and data - managed by a single provider

Generation of immediate cost savings

De-risk the transition from legacy to UC platforms

Co-existence with legacy infrastructure (i.e., dial plans)

Application integration

Allstream delivered a hosted

solution, including voice, video,

IM, and presence, all on one

platform

Allstream MPLS and SIP

Trunking

Project manager assigned to

execute a 3 phase transition

plan based on building

readiness.

1,400 users implemented in the

first 3 months completing the

1st phase.

Integrated communications by

combining voice and data and

centralizing management

Reduced operational costs and

improved productivity through

collaboration tools such as

presence, conferencing, web

sharing etc.

Enhanced transparency through

electronic billing and performance

reporting

Improved failover capacity, disaster

recovery and business continuity

Public Sector Organization dealing with the financial and operational challenges of maintaining

aging legacy voice infrastructure for 2,700 users

Case study


Demo – see Allstream HCS in action Process

People

Tools

Key takeaways: How Allstream HCS drives performance

Scale

• Proven, pay-

as-you-grow

architecture

• Flexible

support for on-

premises,

cloud and

hybrid

deployments

Accelerate

• Accelerate adoption of

collaboration, realize

productivity gains and

cost benefits faster

through automated, less

complex deployments

• Reduce user support complexity by providing a ubiquitous user-experience and access to a common set of services across the organization

Optimize

• Empowers

administrators and end-

users via self-service

capabilities

• Increased visibility and

control into network,

applications and

services utilized across

the organization

Complete Your Paper “Session Evaluation”

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Thank you.

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Journey to the Collaboration Cloud › c › dam › global › en_ca › assets › cisco... · Project manager assigned to execute a 3 phase transition plan based on building readiness