JOHN S. LAWRENCE - PMP631 Talcottville Road N-22, Vernon, CT 06066

Home: (860) 872-5507 E-mail: captglider5@netzero.com

CAREER SUMMARY

PROJECT & PROGRAM MGR. with 25+ years of experience in Financial Services/Banking, Healthcare, Group Insurance, Reinsurance, Property & Casualty and Retirement Services.

Competencies include:

Proc. Mgmt./Capacity/Budget/HR/IT Proj. Management/Claims/Ops./HR/IT

Financial Management/Forecasting Business Cont./Read./Risk/Compliance

Award-winning, certified Process Management Consultant, certified Project Manager Professional, Six Sigma Black Belt, Lean Enterprise and Quality Assurance Specialist. Creates process flow diagrams, writes procedures and provides change management & business readiness expertise. Oversee projects through the entire life cycle. Participates in additional roles such as Instructor, Subject Matter Expert, Cost-Benefit Analyzer and Technology Researcher to maximize personal contribution to organizational initiatives. Conducts cold calls to Sales, Marketing and Management to determine key issues regarding business strategy, helping them set priorities as a business partner. Financial background includes budgeting, designing metrics and reports, auditing, Six Sigma and productivity-based cost analyses. Knowledgeable about primary business continuity databases inclusive of LDRPS & similar. Manages business continuity activities, writing scope documents, conducting assessments, monitoring regulatory issues, producing detailed and highly utilized process maps for documenting new and existing processes. Also establishing and adapting plans to meet changing business needs.

SIGNIFICANT ACHIEVEMENTS

Process Management

Managed Prudential’s Full-Service Contract Review Model Project for Defined Benefit (DB), Defined Contribution (DC), Total Retirement Solutions and Jumbo markets, providing a valuable implementation toolkit addition and reducing transition contract cycle time for new DC business from 90 days to 30 days while also refining process maps and utilizing them for developing “what if” business scenarios via process flow simulation tools for management to make informed business decisions.

Managed several large, successful Business Process Redesign projects in the Claims Business Group in the Worker’s Compensation and Automobile Physical Damage area at The Hartford:- Reviewed claim business readiness & processing time, addressing appraiser concerns and inefficiencies as well as

updating equipment, boosting productivity in the field; and- Established standards using change management methods including consistent equipment and vehicles across the

country, yet with flexibility to address needs of specific circumstances and geographic locations. Served as Quality Examiner, reviewing processes, functions and streamlining operational activities, saving up to

$300,000 annually in value-added resources/reallocations:- Trained over 700 State of Connecticut employees in Malcolm Baldridge quality fundamentals, equipping them to

use the methodology to manage projects on their own; and- Won the Connecticut Quality Improvement Award, which is based on the Malcolm Baldridge National Quality

Award criteria, utilizing extensive background in Kaizen, Six Sigma and ISO 9000. - RESUME OF JOHN S. LAWRENCE – PAGE 2 OF 5

Managed & oversaw several large Lean enterprise corporate projects:- Completed major enterprise-wide Best Practices Project, identifying $3 million in non-value added activities and

ensuring that vendor support aligned with business readiness strategy and principals, optimizing customer results; and producing many new and revising existing process maps and workflows that were utilized for key level business decisions & change management for resource allocation, capacity and staffing.

- Managed the Worker’s Compensation Field Offices Best Practices Project, tweaking/tightening existing processes, reducing redundancies and optimizing pass-offs, achieving $10 million in identified cost savings and productivity improvements.

Developed and proactively completed key procedural and process documentation in both written and visual process flow configurations for many Prudential Retirement business groups within Client Transition and Defined Benefits Services, ensuring federal compliance ahead of the curve.- Collaborated with Human Resources and Training areas, incorporating award winning process documentation into

ongoing corporate-wide required training initiatives both on-line and instructor led.

Project & Program Management

Performing statistical data analysis and project work related to CCMI systems integration for claims adjudication and predictive staffing/capacity models with activity based costing models for new sales & marketing endeavors.

Co-manage WellPoint’s Regulatory Forms & Rates Filings and QHP Template Submissions for fourteen state networks in compliance with all Federal and State Regulatory agency filing & certification requirements plus delivery dates. Track all tasks and milestones required to ensure completions, handoffs & impacted business function timelines are in alignment and synchronization form an enterprise perspective. Determine business readiness for variability and processes needed to meet timelines with sudden changes to state and federal deadlines.

Managed Prudential’s Defined Benefit Regulatory Program, determining and monitoring operational risk in terms of financial, credibility and legal exposures with ongoing metrics and management reporting, ensuring compliance.

Managed and implemented two large Prudential Retirement project improvement efforts:- Managed the DC New Business 24 Hour Blackout Period Project, tweaking processes, turnaround times and area

to area handoffs, meeting a 24 hour turnaround time; and- Managed the Contracting Process Project, reducing the contracting process timeline by 50%, and boosting client

as well as producer satisfaction up to 50%. Co-managed a large Extra Contractual Litigation Project affecting all areas within the Claims Business Group at The

Hartford, examining best practices and business partner relationships. Developed and implemented a management training course at Phoenix Home Life using Malcolm Baldridge National

Quality Award criteria, boosting quality and customer-driven focus in daily activities. Managed United Health Care System Development Life Cycle projects, facilitating timely claims/banking transfer

payments to via change management techniques for claims providers, reducing cycle time from four weeks to one week, slashing costs from $5 to under $1 per transaction and reducing provider inquiries.

Financial Management

Oversaw all Vendor Management and Production Support Demand Management System requests at Prudential, monitoring and reporting within Defined Benefits Services, ensuring vendor adherence to contracts/service level agreements, resulting in no exposure to fines.

Compiled and produced monthly senior management reports including Risk Management & Audit Activities Scorecard, Project Management Forum Report and Financials detailing trends and analysis impacting the Defined Benefit Services business group of Prudential Retirement, eliminating unnecessary fines/levies.

Installed cost accounting systems in several key departments at Phoenix Home Life Insurance Co., resulting in the identification of $1+ million in potential savings utilizing unit cost and activity-based costing methodologies.

Developed activity-based cost models for several areas of Phoenix Home Life, which are being utilized for work measurement, workflow, process management, staffing, budgeting and management purposes, identifying$2 mill in reduction/reallocation resource costs.

RESUME OF JOHN S. LAWRENCE – PAGE 3 OF 5

Business Continuity

Provided oversight and governance for all business readiness as it relates to Risk Management-specific Business Continuation Planning & Disaster Recovery programs at Prudential:

- Managed individual plan development, documentation, testing, updating and maintenance for all Defined Benefit New & Existing Business and Defined Contribution New Business areas; and

- Ensured that business disaster recovery plans were up-to-date in accordance with corporate standards, successfully tested during a flu pandemic, achieving no loss of business and adequate client support.

EXPERIENCE

CIGNA, Bloomfield, CT Business Project/Process Manager 2014 – 2015

- Managed process improvements & mapping, migration plan and data analysis for new claims payment system from legacy system in addition to cost analysis and staffing/capacity planning for work group. Utilization of Six

Sigma methodology & Agile project methodology plus Activity Based Costing techniques for desired business outcomes as required.

WELLPOINT, INC. Wallingford, CT Sr. Project Manager 2013 - 2014

- Managed & facilitated meetings for E2E State & Federal Filings of Rates, Forms & QHP templates for states where WellPoint has a business presence and partnering with all business partner & stakeholders to ensure timely and accurate compliance with all pertinent regulations and milestones within legally established state & federal timelines while also providing daily project plan & process utilization updates as required.

PRUDENTIAL RETIREMENT, Hartford, CT Manager/Project Manager 2008 – 2013

- Provided management of Business Continuity & Disaster Recovery, Audit, Regulatory Compliance & Process Documentation Programs with many process maps & facilitation of meetings for all operational areas in addition to developing metrics for dashboard and ongoing monthly reporting plus supervising Production Support of technology within the DB & DC areas of business in accordance with corporate standards. Also, completed many detailed process maps & process improvements with supporting narratives for both on-shore and off shore operational processes to determine similarities and differences plus any gaps or duplications of efforts in activities through root cause and business impact analyses.

PFIZER, INC., Groton, CT Contract - Project Manager 2007 - 2008

- Completed Process Flows & Meetings Facilitation and documenting of Standard Operating Procedures for Primary Contracted Consultant. Additional developments of statistical and specialized metrics reporting as required.

UNITED HEALTH GROUP, Hartford, CT Implementation Manager 2007 - 2008

- Project Management of implementing a new web portal and EFT process for moving funds from Insurers to Health Care Providers via a wash account and direct deposit in order to reduce the number of paper checks & mailing costs in addition to time reduction of manual processes and resource utilization.

RESUME OF JOHN S. LAWRENCE – PAGE 4 OF 5

CIGNA CARE ALLIES/INTRACORP, Bloomfield, CT Project Manager 2006 - 2007

- Collaborating with internal Medical Professionals in working to develop processes and cost reduction while also developing & improving customer satisfaction indices & metrics within the Health & Wellness area of Intracorp division of Cigna. Also, providing of training and education of medical professionals regarding basic project management and process improvement methodologies inclusive of Industrial Engineering and Six Sigma standards. .

Independent Sub-Contractor/Project Management Consultant 2002 – 2006- Provided meticulous process flow diagrams, cost analysis and project management services for business clients

partnering with external business consultant to determine recommendations for staff budgets, resource allocations and targeted process improvements.

ADDITIONAL EXPERIENCE

THE HARTFORD INSURANCE GROUP, Hartford, CT 2001 - 2002

Operations Consultant & Project Manager- Delivered & managed projects primarily for process improvement & resource allocation utilizing detailed process

maps and process simulation within Claims Business Division for Workers Compensation, Auto.-Physical Damage & Property groups within both Commercial & Personal lines. Provided process improvement assessments utilizing process simulations coupled with activity based costing and resource utilization capacity planning analysis for claims and end to end business activities.

PHOENIX HOME LIFE, Enfield, CT 1990 - 2001Internal Management Consultant

- Operational Consultant in Human Resources and Finance areas managing process improvement & projects assignments within Group Health & Life, Individual Insurance, Reinsurance, Investments & Field Administration in addition to cost models and staffing/capacity models and budgeting process. Also, Provided and performed budgeting in conjunction with HR recruiter and compensation processes and activities for Technology, Investments and Group Health & Dental Insurance divisions. Development and implementation of detailed processes required for completing a Kaizen event impacting all areas of the company and for management decision making.

CONNECTICUT BANK & TRUST, Hartford, CT 1980 - 1990Productivity Measurement Manager

- Provided & managed operational project work related to cost analysis, audit, process improvements, improved customer service, budgeting and resource utilization within the home offices and branch network.

CIVILIAN MILITARY EXPERIENCECivil Air Patrol, U. S. Air Force Auxiliary – Captain, Flight Instructor for 11 yearsCivil Air Patrol’s (USAF) Meritorious Service Award for starting and running a CT Flight Academy

EDUCATION, PROFESSIONAL DEVELOPMENT AND AWARDS

Business Management Graduate Studies and B.A., Political Science & Economics double majorUniversity of Connecticut, Storrs, CT

The Hartford’s SEEC Process Improvement Program, Malcolm Baldridge Examiner Training Prudential’s Premier Service Award for outstanding service CT Bank and Trust’s Recognition Award for outstanding serviceFAA Certified Flight Instructor & Commercial Pilot

RESUME OF JOHN S. LAWRENCE – PAGE 5 OF 5

ASSOCIATIONS AND COMMUNITY LEADERSHIP Project Management Institute - Member for 15+ years Malcolm Baldrige Trainer for State of Connecticut - 15+ years Wood Badge, and Advisor for Adventuring Crew, Merit Badge Counselor for Boy Scouts of America - 15 years Olympic Archery - Coach Certified Level 3 Coach