John Richard Williams Curriculum Vitae

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John Richard Williams [email protected] 07980 225 217

John Richard Williams Curriculum Vitae

Personal Profile A confident and competent MBA professional (at distinction), currently developing the ICT Programme and PMO office functions for a FTSE 100 company. Managing a team of Business Analysts, Project Managers, SharePoint Developers, and Application Architects in addition to deputising for the ICT manager in their absence.

Studied Ethics (MBA elective), written dissertations on Marketing (closing the Customer Gap between perceived and delivered service) and Management versus Leadership (during periods of organisational change). This serves to support strong interpersonal skills and an exceptional ability to plan, organise and solve problems using blended logical and creative approaches.

A proven track record of effective stakeholder management, developing strong relationships with internal/external stakeholders, business partners and colleagues by nurturing a collaborative culture in the delivery of programme, project and change management initiatives.

Supported by strong interpersonal skills evidenced by a proven history of developing teams, leading people and leading change.

Dynamic process engineer and driven self-starter with a flair for solving hard to quantify business and service delivery problems.

Experience Extensive experience of developing and deploying new technology solutions to improve business performance and customer engagement.

Delivering complex change and innovation programmes both internal and externally focused to a wide range of internal and external stakeholders.

Developing and delivering corporate level strategies (including environmental, operational, ICT and Marcoms (Marketing Communications)).

Developing and delivering complex and innovative marketing campaigns and customer engagement workstreams that have delivered measurable benefits to the company and the customer.

Developing bespoke project and performance methodologies and frameworks.

Building onsite, distributed, and matrix teams with complimentary and multidisciplinary skillsets.

Managing change and innovation in multi-disciplinary environments.

Embedding business and cultural change.

Contract management and service development programmes at local, enterprise and regional level.

Creating and delivering multi-layered marketing strategies across a variety of mediums.

mailto:[email protected]

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Career History 2015-Present Programme Manager (Business Analysts, Project Managers, PMO, SharePoint Developers and Application Architects)

(Associated British Foods)

Created a PMO Designed and implemented a formal project management structure and governance

procedure (Agile Prince hybrid)

Segmented the Business analyst and Project manager functions to facilitate logical separated and efficient project delivery function reducing the project portfolio from 140 to 65 in the first 12 months through delivery and rationalisation.

Embedded an application architect into the Business analyst function. Built a strong multi-disciplinary team of Business analysts, Project managers,

SharePoint developers, Application architects and PMO function.

Planned and delivered the second phase of a new Treasury system role out including FX dealing platform.

Acted as ICT manager in the ICT mangers absence supporting the business and ensuring that the ICT strategy was delivered.

2012-2015 Programme Manager (Technical Teams, Special Projects and CSR)

(London Borough of Tower Hamlets)

Working with partner organisations to engage with and fully understand the needs of the customer with a focus on the difference between perceived and measured service delivery

Wrote and implemented a multi service Communication (engagement and marketing) strategy

Pioneered the use of RFID (Radio Frequency Identification) and QR (Quick Response) technologies for service delivery and improvement

The design and build of a range of mobile based applications to replace thick client solutions

The design and build of a mobile platform based customer engagement solution retuning 140k in the first 6 months for a 4k investment (now adopted by 3 other boroughs)

The use of multi-platform customer engagement channels (field based QR and SMS) realizing a 6 month saving to the organisation of 1500%

Developed the community payback and corporate volunteering functions generating £100,000 of free work programmes for the community

2011-2012 Contracts and Special Projects Manager


Contract management, managed and developed a contract that generated £3.2 million income

Implementation of a new service through the merger of existing functions with a focus on the redesign and deployment of new teams/functions

Developed a performance based approach to ensure best value was being delivered to the customer and the organisation


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2009-2011 Special projects Manager


Designed and Implemented a unified Directorate Marcoms approach Relocation of 800 staff and associated business functions from multiple sites to a

central location (was awarded best directorate employee)

Developed an intranet based knowledgebase system for the recording of business functions

Supported the development and rollout of a VoIP telephony solution for the organisation

Supported the procurement and deployment of a business ICT solution that underpinned a £12 million business function

2007-2009 ICT Projects and Data Quality Manager


Wrote and implemented a directorate wide ICT Strategy Organisational MS Access DB migration to a centralised SQL solution Managed the Directorate migration from Novel to MS AD (Microsoft Active Directory) Implemented and chaired the directorate ICT strategy group

2004-2007 Business Development Manager


Corporate standardisation of project methodology through the creation of a Project and Programme framework

Pioneered the use of ROI (Return On Investment) modelling in business cases Designed and implemented a DIP solution (Document Image Processing) Designed and developed information governance policy in conjunction with other

directorate representatives

Designed and developed the corporate Project and Programme methodology in conjunction with other directorate representatives

Education: (Post graduate) MBA (with distinction) April 2014 SPSS (Imperial collage) October 2013 DMS (Diploma in Management Studies) October 2012 CMS (Certificate in Management Studies) March 2011 Prince 2 August 2004

Personal Details John Richard Williams 8 Mortimer Road East Ham E6 3QW Tel: 07980 225 217 References available on request


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John Richard Williams Curriculum Vitae