John Graham CV

Curriculum VitaePersonal detailsName: John GrahamD.O.B: 09/09/1990Address: 9 Goodlad Street, Bury, BL8 1SXMobile number 07725018966Email: [email protected]

EducationElton High School, Walshaw Road, Bury – 2002-2007Qualifications – 10 GCSEs

Maths Grade BEnglish Literature Grade CEnglish Language Grade CICT Grade BDual Award Science Grade BBGeography Grade CGraphics Grade CMedia Studies Grade DPhotography Grade C

Further educationBury College, Millennium Centre, Market Street, Bury – 2007-20093 A-Levels in Biology, Geography and Computing.

I have completed a NVQ Level 2 in customer service through previous employment.

I am currently studying City and Guilds Level 7 in Computer Games Development in my spare time. From this course I have gained invaluable IT knowledge and skills such as how to effectively use the well-known coding language C++.

Career history

July 2015- PresentManheim Aftersales Solutions, Bridge Hall Drive, BL9 7NXCurrently, I am working as a Customer Support Advisor for a small software company. My role is to provide 1st line IT support to customers this involves taking inbound calls from garages that use our system and escalating system faults where appropriate. Between taking calls, I assist with 1st line support tasks such as creating new system users, resetting passwords and other general faults that need fixing on a daily basis. From this job I am expanding my IT knowledge and working towards becoming more successful in the field.

February 2015 – March 2015Carter Goldmann, Brenton Business Complex, Bury, BL9 7BEI made outbound calls to homeowners/tenants to advise them on potential overpayments on council tax and to book appointments for field sales agents to secure their custom. I handled any

John Graham [email protected]

objections the customer may have had. This employment came to an end when the company went into administration.

January 2012 – November 2014Telefonica, Tesco Mobile, Dumers Lane, Bury, BL9 9QLI dealt with inbound telephone calls for Tesco Mobile at the O2 call centre. My job role involved handling customer queries and complaints, taking payments for contracts, troubleshooting phones and ensuring that I reached the targets (KPI’s) set by the business and the manager.

2010 – February 2011Randstad employment agency on contract to O2, Dumers Lane, Bury, BL9 9QLI commenced employment in March 2010 as a Customer Service Advisor at O2’s call centre on Dumers Lane, with a view to obtaining a permanent contract. I communicated with customers on a daily basis and my job role involved dealing with billing enquiries, call charge queries and troubleshooting mobile faults. I found my job to be very interesting and rewarding. The business was not sufficiently busy at this time for my employment to be made permanent.

2009-2010Morrison’s Plc., King Street, RamsbottomIn November 2009, I joined the Morrison’s store based in Ramsbottom. I was appointed the job role as a Pre-Packed Sales Assistant. My job consisted of various different duties such as ensuring that the display areas were stocked to a substantial level, general housekeeping was conducted to a high standard befitting of a major retailer and storage, and that delivery areas were monitored to ensure safe throughput of goods. Also, I interacted with the general public on a daily basis in a timely and courteous manner to ensure the company’s reputation was upheld. I left the company to further my status and salary aspirations.

2007-2009McDonalds, Woodfields Retail Park, BuryWhilst studying at Bury College I acquired a position with McDonalds and initially commenced employment as a Crew Member involved in all aspects of the business such as cooking in kitchen, cleaning, cash handling and dealing with the general public on a daily basis. I was promoted to senior crew member and undertook training to attain the necessary qualifications to become a manager. However, this was not a career path which I wanted to pursue.

Other informationI am a good leader who also works well in all team activities. I consider myself to be a reliable person who is well read, confident, out-going and friendly. I strive for perfection as I like things to be well presented and accurate. I am also a very fast literate learner who adapts to change well if the need arises. I am very IT literate and know how to use a wide variety of programs such as Microsoft Office. I consider myself to be an advanced user of Microsoft Excel as I know how to use formulas, macros, pivot tables and conditional formatting. As well as studying a City and Guilds Level 7 in Games Programming where I’m learning C++, I have knowledge on how to use Pascal, Visual Basic and I am learning Java in my spare time to widen my coding knowledge and skills.

Before finding a passion in IT I applied to become a special constable with the GMP as I found their work very interesting and I wanted to get involved. Also in the past I have had a successful


application with the RAF, where I managed to pass the aptitude test for roles such as an Intelligence Officer however, I decided not to pursue this career due to not being offered my choice of role.

Between the ages of 16-17, I was a member of Bury Air Cadets Corps based at the Castle Armoury in Bury which taught me invaluable qualities such as self-discipline and respect. Whilst at Air Cadets, I participated in a variety of different activities such as football, volley-ball, athletics and X-country teams.

I am available for interview at any time. References are available.


Documents

John Graham CV