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Joe Myers EVP & GM, US Regional US Update
June 13, 2018
Year in Review
Sources:1 https://www.billboard.com/articles/columns/chart-beat/8085932/ed-sheeran-divide-nielsen-music-top-album-20172 https://www.mom365.com/baby-names/top-girl-names
Ed Sheeran's 'Divide' Is Nielsen Music's Top
Album of 2017 in U.S.1
Top Baby Girl Name of 2017 was Emma1
Top Baby Boy Name of 2017 was Liam1
A Royal Wedding
Sources:1 Bureau of Economic Analysis2 https://www.statista.com/statistics/710209/us-disposable-income/3 https://www.thebalance.com/consumer-spending-trends-and-current-statistics-33059164 https://www.forbes.com/sites/zackfriedman/2017/11/14/debt-auto-loans/#5f737977ffbf5 http://money.cnn.com/2017/12/29/investing/stocks-2017-wall-street/index.html
Year in Review
U.S. Growth Positive
Low Unemployment
Rates
Tax Cuts
U.S. Spends $3.6B on Natural
Disasters
U.S. Cybercrime Hits $100B Annually
Icon made by CC 3.0 BY
Year in Review
Mobile Dominates
50% of Online
Spending comes from In-App Purchases
In-app47%
Mobile web20%
Desktop33%
67%Retail Ecommerce
Transactions Occur on Mobile
46%Smartphone Users
Takeout or Delivery at least once per month.
Mobile
Other
2/3 Digital
Transactions Happen on Mobile Devices
Industry Volume & Growth
41%
92%
6%
23%
59%
8%
94%
77%
LOD GING $161B RESTA URA NT $584B PROFESS IONA L SERV ICES $364B
GOV ERNMENT $81B
CNP/CNP SPLITCard Present Card Not Present
Did you know…
Restaurant: Millennials spend 42% of total monthly food budget on eating at restaurants
Lodging: Millennials are more likely to use traditional offline travel agencies (23%), compared to Gen Xers and Baby Boomers (7% and 6%, respectively)
Retail: Retail sales hit a record of $5.7 trillion in 2017
Services: Professional Services industry is expected to maintain a 5%+ growth rate through 2020
& Strengthen
Amplify our channels
DevelopNew channels
Bolster with Integrated Payments & eCom
Revenue
MixCustomerFocus
Elevate
Employees
Strategy Grow
Industry Specialties and Integrated Payments
Specialty Retail
Charitable/ Membership, Professional Services
Restaurant
Government
Industry focused teams across functions (sales, partner development, product, etc.)
Lodging
Industry Integration/ e-Commerce Partners
New Vertical Focus
Business Development
Customer
Client Executive
/ Confidential and proprietary
Growth
& Strengthen
Amplify our channels
DevelopNew channels
Bolsterwith Integrated Payments & eCom
Revenue
MixCustomerFocus
Elevate
Employees
• Continue investment into Customer Management Platform & digitization of Customer journey points
• Better than peers customer attrition
• Channel Productivity
• Channel Modernization
• Segment Specialization
(Industry)• Retrofit channels to capture
integrated payments & e-com
Technology and human capitalWe will continue to ensure we are the partner of choice
Resiliency of our systemsSecurity is top priority Technical sales support
Third-party connections Single global platform
Outlook on the Payment Industry
1 https://www.mobilepaymentstoday.com/news/mobile-payments-set-to-reach-45b-market-value-by-2023/2 https://www.mobilepaymentstoday.com/news/study-online-card-payments-set-to-more-than-double-by-2022/
We see continued payments market growth on top of the 8% last year.
Mobile payments are expected to grow at a compound annual growth
rate of 33.8% from 2017 to 20231
E-Commerce is forecast to represent 14% of all card payments by 20222
E-Commerce, mobile payments and payments embedded into third-party software will continue to grow faster than the broader market