JOB DESCRIPTION

Job Title: Member Network and Policy Manager (NHS Clinical Commissioners)

Reports To: Head of Communications

Location: London (with some remote working and travel across England)

Job type: Full time

Date Prepared: September 2017

PURPOSE

The post holder will be working as part of a busy team driving a number of NHSCC’s vibrant member networks and NHSCC’s engagement offer to Clinical Commissioning Groups (CCGs). They will be working alongside another Network Manager to design and deliver policy content and member engagement activity on a range of issues that reflect both member network priorities as well as NHSCC organisational strategic priorities. This is a key role for NHSCC and involves managing a wide range of existing and prospective partnerships, assessing the external environment and the impact on the commissioning system, reporting on progress and having direct contact with NHSCC’s active and committed member CCGs.

NATURE & SCOPE

NHS Clinical Commissioners (NHSCC)

NHSCC is the membership body for Clinical Commissioning Groups (CCGs). Launched June 2012, NHSCC was established to give clinical commissioners a strong, independent and collective voice. It was set up through a partnership between three organisations: the NHS Alliance, National Association of Primary Care and the NHS Confederation.

The role of NHSCC is to help CCGs secure the best possible healthcare and health outcomes for their communities and patients.

NHSCC give CCGs a strong influencing voice from the frontline to the wider NHS, national bodies, government, parliament and the media – ensuring that the views of local CCG leaders are represented and heard at a national level. We are building new networks where CCGs can share their experience and expertise; and we provide information, support, tools and resources to help CCGs do their job better.

NHSCC is member driven and committed to delivering programmes of work that are shaped and developed by members, and reflect their priorities and expertise.

NHSCC is not an independent legal entity, so as a founding partner in the joint venture the NHS Confederation employs a number of the staff that work within the NHSCC team. The NHS Confederation is recruiting this post to work for NHSCC in this way.

The role:

On a day to day basis the post holder will drive and lead the work programmes of two of the six NHSCC national member networks, designing and developing policy content that reflects the priorities of those networks.

The post holder will also flex their stakeholder engagement skills to ensure the networks communicate with their members, and promote the work to key stakeholder and influence national policy decision makers.

NHSCC’s networks are designed to practically support members in various professional and functional roles. Our six national networks are currently as follows:

Finance Forum Lay members Network Ambulance Commissioners Network Core Cities CCG Network Mental Health Commissioners Network Nurses forum

More information on our networks is available here http://www.nhscc.org/networks/

Each of our networks is tailored to the needs of its specific membership and are at different stages of design, development and recruitment. The post holder will be working alongside another network manager to have oversight of all of NHSCC’s 6 networks and therefore setting out the broad aims and objectives that unite those networks as well as what makes them distinctive. The network manager(s) are therefore responsible for:

Designing and implementing an overall network strategy for NHSCC’s member network offer which is proactive and visible through NHSCC’s communication channels - both online and offline.

Developing and delivering products and policy content from our networks. Engaging NHSCC members in the networks – identifying strategies that work

with existing communications channels and setting up processes to track engagement.

The design and programme delivery of the work programmes of the networks – working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members.

Job Description NHSCC Member Network and Policy Manager

Develop products or materials (or support members to develop them) in order to support the objectives of the network work programme.

Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to feed in to its work nationally.

Regular contact with the communications function of NHSCC to identify and promote network opportunities to the wider membership and external stakeholders, and use the NHSCC communications channels to raise the profile and brand of the networks and feed into the organisational communications strategy.

Represent NHSCC and its networks at external events and meetings, promoting network activity, products and keeping in touch with the work of key stakeholders

This role will also be working to the Head of Policy & Delivery and Chief Executive on specific projects in order to bring additional project manager capacity to the NHSCC team. These projects will vary in size, length and focus and the post-holder will be expected to drive delivery and content where needed.

The post holder will work as part of a small and busy team mainly based at the NHS Confederation Office in central London. They will be expected to split their time between London and work remotely to attend member meetings across England. They will be line managed by the NHSCC’s Head of Communications but maintain strong links with the Head of Policy & Delivery and will work closely with all members of the team with delivery support from Officer level.

The post holder will have day to day contact with NHSCC members i.e. the network Chairs, CCG Accountable Officers and other members of Clinical Commissioning Groups. They will also have contact with the offices of very senior stakeholders including politicians and Government Ministers, Senior Civil Servants, Royal Colleges and Societies and other national bodies.

The post holder will not have any staff or budget management responsibilities, but will be processing procuring and contracting, and will put systems in place for ensuring that expenditure is in line with agreed budgetary limits.

Job Description NHSCC Member Network and Policy Manager

STRUCTURE – NHSCC TEAM

ACCOUNTABILITIES

Network management and engagement activity

Network management

Lead the design and programme delivery of the work programmes of the networks – working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members.

Develop products or materials (or support members to develop them) in order to support the learning needs of the network members. Taking a lead on content development.

Develop relationships at a regional level with NHSCC CCG network members and with other relevant NHS regional networks (e.g. SCNs / lay members / finance groups)

Alongside the other network manager - lead the design and implementation of an overall network strategy for NHSCC’s member network offer which is proactive and visible, through all of NHSCC’s communication channels.

Developing and implementing a set of cross cutting outcomes/expectations from our networks, which form clear benefits to our members

Job Description NHSCC Member Network and Policy Manager

Chief Executive

Business and corporate Office

Manager

Networks and Projects

Co-ordinator

Team Coordinator

Head of Policy and Delivery

Member Network and Project

Manager

Senior Policy and Networks Officer

Head of Communications

Member Network and Policy Manager

Sennior Communications

and Networks Officer

Co-ordinate and action key initiatives in respect to membership retention and recruitment strategies.

Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to support its work nationally.

Regular contact with the communications function of NHSCC to identify and promote network opportunities to the wider membership. Creative use of the NHSCC communications channels to raise the profile and brand of NHSCC and feed into the communications strategy.

Represent NHSCC and its networks at external events and meetings, promoting network activity, products and keeping in touch with the work of key stakeholders

Review and alignment of the current partnerships to any newly agreed strategy and set out a clear plan and timelines for the variety of suggested partnerships going forward.

Wider project management Support the Head of Policy and Delivery and Chief Executive with the delivery

and management of policy projects as necessary. Managing the delivery of NHSCC products i.e. arranging workshops/member

meetings/publications and supporting content development

Corporate working To ensure there is clear connection between our membership offer (and

associated products/networks etc) and the core policy, public affairs and communications functions of NHSCC, in order to create a coherent and integrated membership service.

Act as a channel for external bodies and organisations to communicate with NHSCC’s networks. Working closely with stakeholders throughout NHSCC in positioning and communicating the strategy and goals, as well as collaborating internally on network wide partnerships.

Input into and write accurate reports to the NHSCC board to update them on the progress of the networks and key outcomes.

To prepare marketing materials and other documents for use in hard copy and on-line contexts in accordance with guidelines.

To use the CRM system to ensure that all leads are captured and followed up To organize and make arrangements for member events, webinars, sessions

etc. To prepare materials for workshops and licensing sessions and to arrange

delivery of such materials as necessary. To develop & administer NHSCC ‘products’ which could be on-line

questionnaires, e-learning products forum discussions, to help members with queries and to act as the first point of reference

Other Any other duties as may be required to establish and delivery of NHSCC

member services.

Job Description NHSCC Member Network and Policy Manager

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential

Educated to undergraduate degree level or equivalent Prior knowledge or experience of the NHS – working for or within it. Some understanding of current NHS Commissioning policy and/or previous

experience of working with CCGs. Excellent analytical skills and an ability to digest content quickly and where

needed translate complex policy information to a non expert audience Excellent interpersonal skills and confidence when dealing with very senior

individuals Experience of member engagement and communications and marketing of

products and services Excellent organisational skills with a strong attention to detail Ability to influence and persuade key groups of stakeholders Experience of working under pressure and meeting multiple deadlines Flexible and able to reorganise and reprioritise work at short notice, using own

judgement and initiative Excellent computer skills (including MS Word, Outlook, Excel and

PowerPoint) Good interpersonal, networking and social skills Excellent and proven communication skills, written and verbal Excellent face-to-face and telephone communicator (including web

conferencing) Ability to represent NHSCC and network at events and to be an ambassador

for NHSCC within the wider context of the sector Have an ability to research, analyse and summarise information and produce

high-quality reports, and meeting papers with excellent attention to detail Have high-level problem solving and trouble-shooting skills Have the ability to work independently, and remotely Ability to prepare, manage and monitor budgets

Desirable Experience of NHS commissioning policy and/or previous experience of

working with CCGs. Previous working relationships with national bodies – i.e. NHS England Familiarity with current digital communication methods i.e. e-bulletins, social

media and websites. Project management qualifications (proven use of tools)

Job Description NHSCC Member Network and Policy Manager

PERSON SPECIFICATION

Job Title: NHSCC Network and Engagement Manager

ATTRIBUTES ESSENTIAL CRITERIA DESIRABLE CRITERIA DEMONSTRATED BY

Experience Degree educated or equivalent.

Experience of senior programme management and working with multiple projects.

Experience of working in the NHS or for the NHS.

Experience of developing policy content

Experience of membership engagement – i.e. setting up engagement processes and engaging members in projects or programmes.

Experience of stakeholder engagement, member communications or marketing.

Experience of working in a busy team and managing competing demands.

Experience of leading the organisation of events/conferences/webinars/publications that support learning and networking amongst senior individuals.

Experience of working alone, as well as part of a team.

Experience of NHS commissioning policy and/or previous experience of working with CCGs.

Previous working relationships with national bodies – i.e. NHS England

Application, Interview or exercise

Skills Excellent and proven communication skills, written and verbal

Project management qualifications or equivalent

Application, Interview or exercise

Job Description NHSCC Member Network and Policy Manager

Excellent analytical skills with the ability to translate complex policy information.

Experienced in managing complex partnership relationships to deliver products/outputs

Skills in member communications, engagement and/or marketing

Proven project/programme management skills Able to use initiative, prioritise and work with minimum

supervision. Flexible and able to respond to change Able to work under pressure and meet multiple

deadlines at the same time Good interpersonal skills and experience of working

with senior teams Flexible and able to reorganise and reprioritise work at

short notice. Ability to prepare, manage and monitor budgets Excellent IT skills (particularly Outlook, Word,

PowerPoint and Excel and Internet)

Familiarity with current digital communication methods i.e. e-bulletins, social media and websites.

Other skills Skilled networker able to seek connections and build

relationships. Able to travel to meet members locally when required

and as part of network events/activities. Reliable, hardworking and conscientious Strong team worker Willingness to be flexible and to contribute in a variety

of practical, hands-on and creative ways to the success of a start-up initiative

Able to work extended hours on occasions when required

Interview

Job Description NHSCC Member Network and Policy Manager