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Job Description & Person Specification

COR-HRM-085 Page 2 of 2 04/03/2015 © WebBased Ltd

Person Specification

Essential Desirable

Experience and job knowledge

Excellent IT skills including in depth knowledge of Microsoft Office applications particularly Word, Excel, PowerPoint and Outlook.

Experience of using the Internet and email as part of everyday work practices. Experience of organising, presenting and following up large amounts of information.

Experience of providing telephone and email support for software and Internet applications.

Experience of dealing with a wide range of general telephone enquiries.

Job related abilities

Excellent spoken and written communication skills.

Ability to explain processes and procedures in simple terms. Excellent organisational skills. Excellent telephone manner. Ability to prioritise workload in order to meet deadlines on multiple projects. Ability to develop good relationships with colleagues, staff and external organisations. Ability to work on own initiative and as part of a team. Ability to work under pressure and achieve deadlines by prioritising workload. Ability to work within corporate policies and an awareness of equal opportunities.

Problem solving skills.

Evidence of creative thinking. Good attention to detail. Experience of writing technical support manuals and help documents.

Qualifications 5 GCSEs including Mathematics and English grades C or above (or equivalent).

Multimedia or Computing degree.

Physical requirements

None. None.

WebBased is an equal opportunities employer. WebBased Ltd is committed to providing access, aids, adaptations and alternatives wherever possible and reasonable to enable disabled people to fulfil the criteria for, and undertake the duties of, its jobs.