Latin America

Platform

Trusted Global Network

Consistent

IFM Latin America

October 2010

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One company. One experience. Around the globe.

At Jones Lang LaSalle, our focus is always on your

success. When you choose us as your real estate partner,

you will receive nothing less than top performance and

clear value.

We are:

• The world’s leading real estate services firm

• A full-service provider with 180 corporate offices and

experts operating in 750 locations in 60 countries,

managing a portfolio of over 1.4 Billion SF worldwide.

• The only provider capable of delivering a truly

seamless experience—anywhere in the world

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“Jones Lang LaSalle has become the world’s leading real estate services and investment

management firm by listening and responding to our clients. We pioneered a professional

services approach in our industry by offering clients total solutions to their increasingly

complex real estate needs. We focus on long-term relationships, not single transactions.

With unparalleled local market knowledge and extensive experience in all aspects of

commercial real estate and real estate money management, we offer an unmatched

advisory capability and comprehensive services. We look forward to working with you.”

Colin Dyer

President and Chief Executive Officer

A high-touch approach

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A unified experience

We are a full-service provider of real estate services.

What does that mean?

• It means we give you a consistent, efficient and

professional business experience from start to finish

• It means getting everything you need in one place

• It means saving time

• It means 36,200 smart people, from different

disciplines and in every corner of the world, all with

the same goal: your success

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A track record of achievement

We are the only real estate services firm to have been named:

• To Forbes magazine’s Platinum 400 list in 2006, 2007 and

2008

• To FORTUNE 100 Best Companies to Work For

in 2007

• World’s Most Ethical Companies, 2008, 2009 and 2010, by the

Ethisphere Institute as one of the World’s Most Ethical

Companies and Ethics Inside certified, both in 2008 and 2009

• To CRO (Corporate Responsibility Officer) magazine’s 100

Best Corporate Citizens list in 2007 and 2009

• By the U.S. Environmental Protection Agency as a 2007

Energy Star® Partner of the Year

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• Museums

• R&D centers

• Healthcare facilities

• Sports arenas

• Transportation centers

• Office

• Retail

• Logistics and industrial

• Hotels

• Mixed use

• Mission-critical facilities

• Educational institutions

• High-net-worth individuals

• Not-for-profits

• Corporations

• Owners and investors

• Government agencies

Our real estate specialtiesThe clients we serve

Expertise serving a wide range of needs

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In response to evolving trends and market conditions, we assemble

teams of research experts who work with our professionals to deliver

integrated services built on market insight and foresight.

With more than 20 years of historic data on key markets—updated

quarterly—47 Americas research specialists deliver high quality,

actionable insights to help you stay ahead of the game.

We help you identify investment opportunities and issues through

quality analysis of capital markets and real estate trends, plus market

analyses, forecasts and strategic studies.

We also deliver ongoing forecasts on individual markets, as well as

reports on markets, sectors and updated analyses on country/market

risk and return.

Market-leading research

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A single-source solution

for occupiers

Latin America Management Team

George Amador

Latin America

As the Managing

Director of our Latin

American operations,

George is charged

with overseeing the

operations for the

region.

Juan P. Mendoza

Mexico

As IFM Director in

Mexico, Juan Paulo

manages fifteen

accounts totaling

roughly 20 million

square feet.

Luis Blanes

Latin America

With over 14 years

of experience in

facility management,

Luis is a Director in

charge of Latin

America

Engineering and

Operations.

Martin Rodriguez

Northern &

Southern Cone

As IFM Director

Martin is charged

with overseeing the

operations for the

Northern & Southern

Cone.

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Oscar Estigarribia

Latin America

As the Latin America

Program Manager

Oscar is charged

with the development

of operations and

technology initiatives

and overseeing the

Regional Center for

Excellence.

Francisco Abrantes

Brazil

As the business

development

manager, Francisco

is in charge of client

relationships in Brazil

Latin America Support Teams

Cesar Duron

Latin America

Cesar is the HR

Regional lead for

Latin America, he

provides guidance

and support to all

countries and

accounts in Latin

America and South

Florida.

Victoria Montero

Latin America

Victoria is charged

with overseeing

Human Resources

for the Latin America

Spanish speaking

countries.

Sergio Bogliolo

Latin America

As a VP Controller

Sergio is charged with

overseeing the

finances, corporate

governance and

stewardship for the

northern and southern

cone countries.

Human Resources FinanceCall Center

Karla Vasquez

Latin America

Karla is charged with

the coordination of

call centers for Latin

American accounts.

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Adriane Giannetto

Brazil

Adriane is in charge

of overseeing

Human Resources

for Brazil IFM.

Karen Samhat

Latin America

As a Controller for

regional operations,

Karen is charged

with overseeing the

Latin America

region finances,

corporate

governance and

stewardship.

Erik Perez

Latin America

As the Accounting

Regional Manager

Erik is charged with

overseeing the

accounting and

financial procedures

and operations for

Latin America

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Our professionals are leaders in real estate outsourcing

and are uniquely qualified to provide support across large

or multi-national portfolios.

We can help you manage facilities, implement projects,

oversee new developments, execute transactions and

administer leases in a manner than aligns your real estate

and business objectives.

Full-scale, strategic support for complex needs

TECHNOLOGY

RESEARCH

OCCUPIERS

Corporate Solutions

Integrated Facilities Management

Energy and Sustainability

Property Management

Call Centers

Data Centers – Critical Facilities

Latin America IFM coverage

� Ciudad Juárez

� Mexicali

� Chihuahua

� Reynosa

� Villahermosa

� Puebla

� Monterrey (C)

� Miami (C)

� Guadalajara

� México City (HQ)

� Cancún

� Santo Domingo

� San Juan

� Guatemala City

� San Salvador

� San José

� Panamá City (C)

� Caracas

� Bogota

�Quito

�Lima

�Sao Luis

�Carajas

�Recife

�Brasilia

�Goiania

� Belo Horizonte

�Campo Grande

�Ribeirao Preto

�Rio de Janeiro (C)

�Campinas

�Sao Paulo (C)

�Santos

�Londrina

� Curitiba (C)

�São José do Pinhais

�Gravataí

�Porto Alegre

� Santiago (C)

� Buenos Aires (C)

� Montevideo

Latin America OfficesCorporate Offices (C)

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• 750+ employees

• 8 corporate offices

• 41 offices

• 25 countries

• 31 IFM clients

• 67 M+ square feet under mgmt

• 8,000+ sites managed

Jones Lang LaSalle IFM in Latin America

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In an ideal world, real estate executives manage facilities

that operate flawlessly, freeing them to focus on real estate

strategies that contribute to broader goals. In reality, many

spend too much of their time managing routine tasks.

As the world’s largest facility management company, we

know that the ideal can be real. We’ve shown hundreds of

the world’s best-known companies how to operate facilities

with maximum efficiency, safety and employee comfort—

and dramatically reduce costs in the process.

Integrated Facilities ManagementAre you demanding efficiency, cost savings and continuous improvement?

1.4 billion s.f. under management worldwide

Our Facilities Management Services

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What is the Best Practice?

PeopleManaging

Performance

ProcessBest Practice

Operating

Procedures

SystemsMore Informed

Decision Making

CultureLeadership &

Excellence

StrategyExceed Client

Expectations

ExecutionSimplicity

Facility Management

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Jones Lang LaSalle offers energy and sustainability

services to help clients achieve significant environmental

and financial results. Our dedicated team of energy and

sustainability professionals’ expertise is unmatched in the

industry. We apply processes and procedures backed by

global best practices and apply industry-leading technology

and tools to ensure measurable and lasting results. Our

services include:

- Consulting services

- Energy services

- Retrocomissioning

- Strategic program development and management

- Sustainability training

- Sustainability property and portfolio baselining

Energy and SustainabilityOur experts will help you develop sustainable real estate practices

More than 500 LEED® accredited professionals • 73 LEED® certified projects and 35

million s.f. completed in the Americas • $95 million in energy savings • Reduced

greenhouse gas emissions by 438,000 tons

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Our innovative and rigorous commercial property

management strategies help owners reduce their operating

costs and enhance property values—all while maintaining

a superior work environment for tenants.

Our expertise in tenant satisfaction, engineering services,

security, energy management and sustainability practices

helps you provide tenants a place they’re proud to call

home for the long-term.

Property ManagementAn approach built around reduced risk and improved tenant retention

1.4 billion s.f. under management around the world

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Call Centers

We specialize in acquisition (lease or purchase), disposition

and build-to-suit transactions for call center facilities. Our

complete range of strategy and implementation services

includes strategic advisory services, site selection, industry

intelligence, acquisition/expansion transactions services,

incentives negotiations, disposition services and project and

development management.

The bottom line for you: a call center that provides excellent

service quality, delivered by an occupancy strategy designed

to minimize cost and mitigate risk while maximizing flexibility.

Do you measure the ROI of your contact centers?

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Data Centers/Mission-Critical Facilities

If your business requires the use of data centers, our experts

can help you navigate the appropriate solution. We offer a

full scope of services, with specialists in market intelligence,

IT/CRE strategy development, site selection and design and

construction.

If you need help with ongoing operations as well, our critical

environment team will lead the way. They provide the

methodology and support service to achieve zero unplanned

downtime. They deliver best practices for system monitoring

and response, predictive and preventive maintenance

programs and plans to align staff with critical system

operations. The result: standard operating sequences for

both normal and emergency operations.

We recognize that mission-critical facilities are just that—critical

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Our comprehensive technology solution

With our proprietary technology platform, OneView by

Jones Lang LaSalle, you get a unified perspective of your

business, helping you make more informed decisions in

your real estate planning—in real time.

OneView is the only platform available—anywhere in the

industry—that offers a comprehensive range of capabilities:

• Financial management

• CMMS/preventive maintenance

• Call center operations

• E-procurement

• Transaction and project tracker

• Lease administration

• Moves, adds and changes

Our Technology Platform

OneView Analytics

OneView

Analysis

OneView

DashboardOneView

Report

Team Document Store

Plans &

Reports

Project

Documentatio

n

Standards &

Templates

OneView Portal

Web interface Security Roles

Information fromClient/3rd Party Systems

(e.g. Space, Financials, Headcounts)

OneView Management

OneView Transactions

OneView Projects

OneView Lease Administration

Delivery Tools / Functional Systems

“We selected Jones Lang LaSalle because

they were the only service provider that

offered a consistent integrated service

delivery and a sophisticated information

technology system to streamline

Microsoft’s real estate transaction and

project management services worldwide”

James Ableson – Manager of U.S

International Real Estate, Microsoft

“MIS 100”Jones Lang LaSalle is the only

Real Estate Services company

named to the MIS100 list.

“Best Supplier Technology”Insurance Australia Group’s Supplier

of the Year Awards 2007

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� Detailed transition plan

� One View tracker

� Key milestone dates

� Personnel 100% dedicated to

transitions

� Broad experience

� Functional area experts

� Regular and effective

communication

� Focus on employees

� Attention to detail

� Continuous improvement

SuccessSuccessSuccess

EstablishedTools

EstablishedTools

ProvenProcessProvenProcess

DedicatedTeam

DedicatedTeam

LATIN AMERICA: 20M SF and 250 people transitioned in the last 24 months.

Transitions and Mobilization

We will provide:

Strategic planning leads to success in every transition

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Dedicated Mobilization Team

Engineering &Operations

Luis Blanes

Vendor Management &Management Activities

Martin Rodriguez

Call Center

Karla Vasquez

Training

Kim Frickhoeffer

Finance

Sergio Bogliolo

Administrative Support

Giselle Reyes

Human ResourcesCesar Duron

Victoria Montero

Adriane Gianetto

Program Management

Oscar Estigarribia

Regional Transition Team Manager

George Amador

Latin America Transition Team

Management

H. Fladt

J.P. Mendoza

Real Estate

S. Robertson

Compliance

A. Donnelly

Project

Management

A. Banuelos

Energy & Ops

L. Blanes

Managing Director

G. Amador

Finance & Acct

S. Bogliolo

Latin America COE

Management

H. Fladt

J.P. Mendoza

Real Estate

S. Robertson

Compliance

A. Donnelly

Project

Management

A. Banuelos

Energy & Ops

L. Blanes

Managing Director

G. Amador

Finance & Acct

S. Bogliolo

Management

F. Abrantes

J.P. Mendoza

F. Gago

Real Estate

S. Robertson

Compliance

O. Estigarribia

ProjectManagement

A. Banuelos

Energy & Ops

L. Blanes

Managing Director

G. Amador

Finance & Acct

S. Bogliolo

Latin America COE

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Key performance indicators (KPIs)

� Critical area downtime

� Overtime utilization

� Number of hot/cold calls

� Number of breakdown repairs

� Number of repeat calls

� Preventive maintenance backlog

� Percentage of preventive/predictive maintenance

procedures completed

� Energy consumption

– By energy type

– Year-to-year comparisons (by month)

– By building type

� Number of security-related incidents

� Elevator or other building system failure

� Physical appearance inspections

� Jones Lang LaSalle costs

– Base costs

– Project-by-project

– Incentive measures

� Training hours

� Compliance incidents

� Recycling volumes

Operations

� Occupancy costs operating expenses

– Per RSF

– Per employee

– As percentage of revenue & firm-wide operating

expenses

� Occupancy costs – actual relative to approved budget

� Conversion of occupancy metrics to client

“vocabulary”

� MBE/WBE percentages

� Critical dates tracking success

� Average age of accounts payable

� Efficiency ratios

� Capital investment payback analyses or hurdle rates

� Early payment discounts realized

Financial & Information Management

� Occupancy costs operating expenses

– Per RSF

– Per employee

– As percentage of revenue & firm-wide operating

expenses

� Occupancy costs – actual relative to approved budget

� Conversion of occupancy metrics to client

“vocabulary”

� MBE/WBE percentages

� Critical dates tracking success

� Average age of accounts payable

� Efficiency ratios

� Capital investment payback analyses or hurdle rates

� Early payment discounts realized

Financial & Information Management

� Average response time to service requests by location

– Hot/cold calls

– Spills

– Emergencies

– Moves

– Small projects

– Large projects

� Average telephone waiting time

� Abandonments

� Tenant satisfaction scores

� Callback percentages

� Request volumes by type

� Request volumes by user

� Training hours

Service

� Average response time to service requests by location

– Hot/cold calls

– Spills

– Emergencies

– Moves

– Small projects

– Large projects

� Average telephone waiting time

� Abandonments

� Tenant satisfaction scores

� Callback percentages

� Request volumes by type

� Request volumes by user

� Training hours

Service

� Cycle times

� Average project cost

� On-time completion percentage

� Actual costs vs. budget

� Actual costs vs. planning estimate

� Volumes

– Total project and by types per RSF

– New requests

– Moves

� Client satisfaction

� Ratio of soft costs to hard costs

– Jones Lang LaSalle costs

– A&E costs

– FTE to project volume

– Hard costs to FTE

Project Management

� Zero environmental notices of violation

Energy & sustainability

� Zero environmental notices of violation

Energy & sustainability

Our performance is measured by KPIs defined in agreement with our

client, and captured by our OneView KPI Tracker platform

Screen shot of OneView KPI Tracker

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Individual Performance Management

• Aligns our employees’ individual performance goals to your business goals

• Ties our employees’ metrics and rewards for individual performance directly to your performance and results

• Ensures customer service excellence, innovation and Best Practice sharing

Our Performance Based compensation system:

We are a performance oriented organization, where our employees’

compensation is related to your success

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Thank you

IFM Latin America

Copyright © Jones Lang LaSalle IP, Inc. 2010