rovidingInnovative

mploymentServicesSince 1980

MISSION STATEMENT

JobStart provides dynamic careerservices to achieve employmentsuccess.

VISION STATEMENT

lead the creation of innovativeopportunities for successful andsustainable futures.

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1 Chauncey Ave.Toronto, ON M87 272

219 Dufferin St., Ste. 1CToronto, ON M6K 3J1

2930 Lake Shore Blvd. W.Toronto, ON M8V1J4

Tel: 416-231-22951TY: 416-253-2726

www.jobstartworks.org

0tee United Way* Member Agency

JItilhStrartWhere Futures Begin

Annual Report 2012 2013

41 Chauncey Avenue 219 Dufferin Street, Ste. 1C

2930 Lake Shore Blvd. W

A Message from the Board President andExecutive DirectorJobStart has operated for 33 years and enjoys the privilege of providing a range of employment,training and settlement services from our three locations.

Our services include:

• Employment Accessibility for Students• Employment Ontario - Dufferin & Lake Shore

• Job Search Workshop

• Summer Jobs Service• The Mentoring Partnership

• Toronto West Local Immigration Partnership

• Workplace Employment Placement Services

• Youth in Demand

This year we submitted several funding proposals for new programs with the goal to enhanceour employment, training and settlement services to our community. We are delighted to reportJobStart was awarded two new contracts this year.

V "Youth in Demand (YD)" is an employment program for youth between the ages of 15-30who face barriers to employment. The program, launched on March 4, 2013 at our Lake Shoresite, is funded in part by the Government of Canada's Youth Employment Strategy. Youth inDemand aims to assist youth in West Toronto who face challenges accessing the labour force,to find work in the high demand sectors of Automotive Repair and Maintenance, Constructionor Retail or return to school to complete their high school education

V "Newcomer Settlement Program (MP)" funding awarded March 2013 by the Ministry ofCitizenship and Immigration will enable JobStart to provide Newcomer Settlement Servicesin south Etobicoke beginning April 2013. The program will have a significant positive impacton the lives of newcomers; facilitating access to language, training, health care, housing,education, employment and other community services and providing them with the toolsand resources needed to build a strong Ontario.

An exciting initiative this year was the creation of our new Human Resources Department. HRservices are designed to support the success ofJobStart is key resource—our employees.

JobStartCelebratesOur 33rdAnniversaryBoard at Directors 2012 - 13

PresidentLucy Coschignano

Vice-PresidentJacqueline Esler

TreasurerJessica Ng

SecretaryChristine Sibley

Members 2012 -13

Ele PawelskiKate NourbakhshKathryn MinialoffNorman WooRunnina RatansiTeresa HoweSourabh Indu

Executive Team 2012 — 13

Executive DirectorHeather Sant

Director, Finance

Stephanie Hawkey

Directors, Programs and Services

Jeminria Sabapathy

Michael Raymond

Director, Human ResourcesSusan Ingram

Executive Assistant

Diane Moore

Thankyou to the JobStart Teamincluding Staff, Managers, Directors,the Board of Directors and ourVolunteers, for their commitment toquality service.

Thankyou to our valued Customersfor your trust in us. Thank you to ourFunders for your on-going support.

Heather Sant, Executive DirectorLucy Coschignano, Board President

JobStart Employees

Marra n ement

AvrilGray-White

Balu Mistry

Francis Solari

Jiawei (Joe) Yu

StaffAndrea Martin **

is Ali Behroozian

Attu! Dave

Cathy Bro wn*

me Claudia Lio

me David Ha

Dawn Brown

is Denise Alves

0. Denise Randell

Dense Rannj it

Diana Harryp

Donald Duffy*

Emily Luna

Erin Ciupa **

on. Fatma Toufexief*

Hasita Shah

Is Helen Craig

Jaklin Takyah

Jocelyn Beckles

11. Kate Taylor

Kathleen Garces*

Kathleen Leon

Moira Pannell

Shanti Dhor4

Tracy Houston

Yasmeen Tian

Lisa Sullivan

Mary Pyper

Mia Ali

Michele 'Morley

Morganna Kelly*

Natalia Baklanova

Natalia Schiopu

Odette Bra lie

Rashida Clarke

Renee Devereaux "-

Ruwa n Egodage

Selina Tejani

Simone Sargeant *

Ski Malacie

Stephanie Gris

Trevor Snow

Vaughn Simpson "-

Weronika Wielkopolska

*Employee departures during this fiscal yearop**Summer Staff

JobStart Graduates

Client Testimonials•

Programs and ServicesJob Search Workshop(JSW) assists newcomers to Canada to find employmentthat is commensurate with their skills and education in a client focused setting,The program offers one-on-one assessments, personalized employment action plans,connections to suitable resources to assist with settlement and employment needs,pre-employment workshops in a computerized environment and follow-up support to

provide additional assistance.Funded by; nnaric45 par:

I • Citizenahlp and Crtoyenrieti, et• I mminrilion Canada Imrnlirali nCanada

Toronto West Local Immigration Partnership (TWLIP)—On April 201Z the former15 neighbourhood LIPs in the City of Toronto merged into 4 Regional LIPs.The TWLIPis delivered by four community partner or Delta Family Resource Centre, RexdaleWomen's Centre, Social Planning Toronto, with JobStart as the lead. The TWLIP is focussed onsupporting the furl integration of immigrants into the fiber of the Toronto West community,through the collaboration of local community service providers,. residents, organizations,newcomers and employers. In 2012/13, the TWLIP developed and submitted to Citizenshipand Immigration Canada a comprehensive sustainable three year Action Plan for immigrantintegration. This plan for the support of immigrants in Toronto West is to be implementedin 2013/14 and waspredicated on the members' shared principle that immigrants addtremendous value to the local cormunity and are critical to the success of Canada,

Funded by: Firhana par

+ Citizanalilp and Cltoyemeta atII Immigration Canada lirnrrilsirsi ion Canacia

The Youth in Demand (YD) program, funded in part by the Government

of Canada's Youth Employment Strategy, helps youth aged 15-30 who facechallenges accessing the labour force, to find work in the high demand sectorsof Automotive Repair and Maintenance, Construction or Retail or return toschool to complete their high school education.. Participants in the programwill learn key skill sets that can be transferred into any occupation. Theprogram provides a range of training including Pre-employment„ EmploymentMaintenance, Life Skills Workshops, First Aid/CPR, WRMIS and OccupationalHealth and Safety Training. Soft skills will also have a positive impact, skills suchas communication, positive self-image and decision making:

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Employment Ontario (E0)-operated at two locations, Lake Shore andDufferin are integrated client centered services designed to provideernployrnent and training to individuals16 years of age or older, with thegoal to find sustainable employment in a streamlined and results orientedmodel. JobStart provides the full range of Employment Ontario services to ourcommunities by offering a broad range of resources, supports and serviceswhich can be customized to respond to the career and employment needs ofindividuals and the skilled labour needs of ernployers.JobStart provides thefive components of the Employment Ontario Service Delivery Model:

JobStart offers JobSeekers a Menu ofEmployment, Trainingand Settlement Services

ccess to Education and Training-econd Career

Accommodation Needs

Apprenticeship• : asic Computer Training

Customized Ernp[oyment Services forNewcomers and Students with DisabilitiesCustomized Job Search Workshops

• mployment Assessment

mployment Preparation Skills

individual Job Coaching

nformation and Referral

ob Placement Services

Job Postings

Job Search Resources and Equipment

entoring

Networking Groups

ummer Employment and Year Roundart Time Employment for Students

ork Trials

JobStart Offers OurEmployers a FullRange of Services

•

•

Apprenticeship

Complimentary Job Postings on ourWebsite

Job Fairs

ob Retention Services

Mentoring Opportunities

On the Job Support

Pre-Screened Qualified Candidates

ecruitment Services

Training Subsidies for Year RoundJob Placement

• Wage Subsidies for Summer Employment

What Clients and Employers Say About Us

44 My Job Coach and Job Developer were amazing!! My Job Developer assisted me with

updating my resume and submitted it to a Financial Institution. Subsequently, I was invited

to a networking event Field by the Financial Institution, and prior to the event my Job Coach

and Job Developer prepared me for the interview and held a mock interview practice session..

Due to the interview preparation I was hired on the spot at my interview with the Financial

Institut on.

Employment Accessibility for Students Graduate

tiJobStart's Job Coaches advised me on how to approach the Canadian job

market using the soft skills employers are looking for, along with interview

skills, to be successful in finding employment. The resources available

at JobStart enhanced my job search skills. As a newcomer to Canada, I

truly appreciate their assistance and commitment, to helping me find

employment as quickly as possible. 99

—Job Search Workshop Graduate

44 My Job Coach went into great detail about the job searching process.

He motivated and empowered me to be successful in my job search, using

important steps such as networking, applying for positions and interview

skills. I found the job I was looking for as an Options Trader with an

Independent Financial Services company, 91

Workplace Employment Placement Services Graduate

44 My.lob Coach played an integral part in my success in finding

employment. She was able to clearly communicate to me that I had options,

and the skills necessary to achieve try goals of re-employment, which really

made a difference in my job search. She assisted me with planning

a clear actionplan in terms of where I would like to see my career go.

EMPLOYMENTONTARIO.1: 1• 11 ipplp b Ma hip !ROM 11.

This EmpilwrnentOntafioservice is furclecl in part bythe Government or Canada

The Mentoring Partnership (IMP) brings together recent skilled immigrants and establishedprofessionals in occupation-specific mentoring relationships. This program is delivered incollaboration with community partners, the Consortium of Agencies Serving Internationally-trained Persons (CASIP), and the Toronto Region Immigrant Employment Council (TRIEC).Mentors have a combination of knowledge and business experience to bring wisdom andone-to-one guidance in the learning process. Mentors share insights on Canadian work valuesand culture,provide access to professional networks, feedback on preparing for interviews,and impart knowledge of industry trends with their mentees who are recent skilledimmigrants from Toronto, Peel and York region.

THEMENTORINGPARTNERSHIP

EMPLOYMENTONTARIO

voi Yroxioki

This Emplwrnent Ontan:oservice is furclecl in part bythe Government of Canada

Summer Jobs Service (5.15) provides students 15-30 years of age with work experienceduring the summer months starting in May. Students may access the Resource andInformation Centreyear round to help facilitate their planning for summer employment andpart-time jobs while attending school. In addition, employers can post job opportunities forstudents throughout the year.

Client Service Planning and Coordination, Resource and Information (RI), Job Search, JobMatching and Placement, and Job Retention.

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46 Working with JobStart has been a great experience. The Job Developers are superefficient with supplying qualified

candidates to meet our hiring needs. 99

— Donorworx Inc.

66 I have had a good experience working with the Job Developer at JobStart.

The Job Developer was helpful by connecting me with a candidate who was

motivated to work atmy restaurant 99

—The Monkey Bar and Grill

66 JobStart staff are very friendly and highly professional. JobStart is Job

Developer takes the time to understand our recruitment needs and provides

excellent, personalized service. The Job Developer provides onsite visits

and support ensuring that new hires are successful in their job. We have

established an excellent working relationship with JobStart and would

recommend their services, 99

— Java Joe's - JobStart's Employer of the Year 2012

Job search and self-marketing support is available through Employment Ontario's Summer JobsService to help studentsfind summer jobs. Wage subsidies are available for eligible Ontario employers to create summer job placements.

EMPLOYMENTONTARIOktsr 1.4 odl 15a1.1141 . i4 pod

ThisEn3 mentOntafioservice i5 rded in part bythe Government of Canada

Employment Accessibility for Students (EASE provides employment opportunities for post secondary students andgraduates, 16 years of age or older, with verifiable disabilities. The program helps reduce disability related barriers toemployment and assists clients to reach their competitive employment goal by obtaining either part time or full timeemployment through job search support, job matching, placement and job retention. Students are provided one on onecoaching support to learn to market themselves more effectively, and secure interviews that could lead to employment.Pre-employment and post-employment accommodation assistance is available for clients.

ODSPIWorkplace Employment Placement Services (MPS) is a program for persons in receipt of social assistance and are25 years of age or older. Clients are referred by their caseworker at Toronto Employment and Social Services offices withthe goal of securing employment Employment services include job coaching, job search workshops, job placement andmatching, and job retention. Through the program participants will build their confidence and develop skills to preparethem for the work environment and be successful in securing and maintaining employment.

111fHTORONIO

Employment SupportsToronto Region

I was successful in finding full time employment as an account executive in my field of choice. 9.9

— Employment Ontario - Lake Shore Graduate

66 The Mentoring Partnership program was really informative, a big help to understand the

job ma rket and to create a resume according to the Canadian market. I continued to stay in

touch with my Mentee whi p I pursue my goal to become

an Early Childhood Educator. 99

—Employment Ontario - The Mentoring Partnership Mentee

Employer Testimonials

JobStart's Job Developer was efficient and great to work with. We are pleased with how

JobStart staffprovides the precise candidate for our hiring needs. 99

—Andre Laboratory Inc

Lit JobStart's Job Developer provided very good customer service and met our hiring needs

by sending us prospective candidates with the experience required for two positions,

The candidates were hired in full timepositions. 99

— Kinvest Management

JobStart Served3,756 Clients in 2012-2013

Employment Accessibility forStudents

1%Job Search Workshop

5%Summer JobsService

16%

EmploymentOntario(DufferinincludingivIentorship)

26%

Workplace ErnployrrientPlacement Services

Employment Ontario(Lake Shore)

509.6

Annual Operating ExpendituresFive Year Review

000',O5200

5000

4800

4600

4400

4200

4000

380009 10 11

12 13

Revenue: 2012-2013Revenues by Source

Provincial71.31%

Federal16.08%

Mu nicipal& Other2.21%

United WayToronto4,40%

Financial Statement

JobStart Summary statement of revenue and expensesOperating funds—Years ended March 31 1 2013 and March 31, 2012

2013 2012

REVENUE

Grants

$3„858.125

$ 4,004.713

Fees for service

216„989

167„348

Amortization

75: 261

121,317

Other receipts

15,932

28 :797

TOTAL INCOME 4,166,307 4,322.175

EXPENSES

Salaries

2 ; 264,765

2 ;167:110

Benefits

425 ; 903

411,649

Trainee wages/benefits

548,581

608,569

3„2391 249

3 ; 187: 328

Occupancy

425 ; 021

456,057

General office

149 ; 546

178,480

Promotion

171 637

26,781

Purchased services

253.843

312„836

Staff training

7 : 133

7,559

Staff travel

18 : 818

16,205

Educational program

21,699

8,672

Amortization

75,807

121,196

Other

19,716

9.937

TOTAL EXPENSES

4,228 1 469 4.325:051

(DEFICIENCY)EXCESS OF REVENUEOVER EXPENSES

($62 :162) ($2„876)

NOTE TO FINANCIAL STATEMENT

Basis of the summar y financial statement

JobStart (the 'Organization") has prepared this summary financial statement to beincluded as part of its annual report. The Organization has determined that the level

of aggregation presented is adequate for the readers of the annual report. The auditedfinancial statements can be obtained from the Organization.

Auditor's Responsibility

.0P info

Report of the Independent

Auditor on the Summary

Statement of Revenue

and Expenses

the Members of JobStart

The accompanying summary statement of revenue andexpenses for the years ended March 31, 2013 andMarch 31, 2012, is derived from the audited financial statementsof JobStart for theyears ended March 31, 2013 and March 31,2012. We expressed an unmodified audit opinion on thosefinancial statements in our report dated May 30, 2013,

The Stinfunary statement of revenue and expenses does notcontain all the disclosures required by Canadian accountingstandards for not-for-profit organizations. Reading theSummary statement of revenue and expenses, therefore,is not a substitute for reading the audited financialstatements of JobSta

Management's Responsibility for the Summaryinancial Statement

Management is responsible for the preparation of asummary statement of revenue and expenses on the basisdescribed in the Note to the summary statementof revenue and expenses.

Our responsibi it is to express an opinion on the summarystatement of revenue and expenses based on our procedures,which were conducted in accordance with Canadian AuditingStandard ("CAS') 810, "Engagements to Report on SummaryFinancial Statements".

In our opinion ) the summary statement of revenue andexpenses derived from the audited financial statements ofJobStart for theyears ended March 31, 2013, and March 31,2012 is a fair summary of those financial statements, on thebasis described in the Note to the summary statement ofrevenue and expenses.

Chartered Professional Accountants, Chartered AccountantLicensed Public AccountantsMay 30, 2013

Many thanks to our Funders, Donors, Partners,Associations, Employers and Volunteers!

Funders

Government of Canada

• Citizenship and Immigration Canada

• Human Resources and Skills Development Canada

Government of Ontario

• Ministry of Training, Colleges and Universities

• Ministry of Community and Social Services (Ontario Disability Support Program – Employment Supports)

City of Toronto

United Way Toronto

Microsoft Canada In-Kind Donation of Software, supported by Panorama Software

Partnerships •

Ability Learning Network, ACCES Employment, Alternative Youth Centre for Employment (AKE}, Arab CommunityCentre of Toronto, Centre for Addiction and Mental Health, Community MicroSkills Development Centre, Consortiumof Agencies Serving Internationally-trained Persons (CASIP), COST! Immigrant Services, CUIAS Immigrant Services,Daily Bread Food Bank, Delta Family Resource Centre, Etobicoke Service Delivery Network (ESDN), Etobicoke YouthNetwork, Etobic.oke-Lakeshore Joint Business Improvement Association, Hormood Community Services of Canada,Humber College Institute of Technol ogy and Advanced Learning,JVS Toronto, LAMP Community Health Centre,Lakeshore Collegiate Institute, Liberty Villag e Business Improvement Association, Ivladbakh Women's Initiative Inc,Mimico Adult Learning Centre, Office of the Independent Police Review Director (01PRD), Onffirio Tourism andEducation Corporation, Ontario Youth Apprenticeship Program (OYAP), Parkdale Community Information Centre,Parkdale Intercultural Association, Parkdale Liberty Economic Development Corporation, Partners for Access andIdentification (PAID), Polycultura I Immigrant and Community Services, PTP – Pathways to Possibilities, RexdaleWomen's Centre, Self Employment Discovery, Seneca College, Skills for Change, Social Planning Toronto, StonegateCommunity Health Centre, St. Christopher House, St. Stephen's Community House, The Career Foundation, TheLearning Enrichment Foundation (LEF), Toronto Business Development Centre, Toronto Catholic District SchoolBoard, Toronto Community Housing, Toronto District School Board, Toronto Public Library, Toronto Region ImmigrantEmployment Council (TRI EC)„ Toronto West Local Immigration Partnership (TWLIP), Toronto Workers' Health andSafety Legal Clinic, Ukrainian Canadian Social Services (Toronto) Inc., University ofToronto, vpi- EmploymentStrategies Working Solutions, Vital Enrichment Services Association, West Downtown Settlement Service PlanningProject, Woodgreen Employment and Training Services, Working Skills Centre, YMCA of Greater Toronto, YorkUniversity, Youth Employment Partnerships-City of Toronto (YEP), Youth Employment ServiceYES, YWCA

Associations

• First Work

• Ontario JOIN -JobOpportunity Information Network

• Ontario Council of Agencies Serving Immigrants (OCASI)

• Ontario Network of Employment Skills Training Project (ONESTEP)

• Toronto Board of Trade

Our. Employers aWe would like to thank the employers in our community for their on-going support by providing employmenttraining and mentoring opportunities to assist our clientsto achieve their goals.

Our Volunteers

We sincerely thank our dedicated volunteers for the many hours they donate every year enhancing our services;they truly make a difference!

2012Recognition Awards

Annual Client Achievement AwardHa rdik Mhatra

Presented by:Lucy Coschignano

Board President

Employer of the Yea r AwardJava Joe's

Miltos Ritsakis, ManagerPresented By:

Peter MilczynCity Councillor

Staff Award of ExcellenceVaughn Simpson

Presented By:

Jernima SabapathyDirector, Programs and Services

Avril Gray-WhiteManager, Programs and Services

Highlights ofJobStart's 2012 Annual

General Meeting

Keynote SpeakerSusan Mcisaac

President and CEOUnited Way Toronto

Staff Years of Service AwardsOne of JobStart's Award Recipients,

David HaPresented By:

The Honourable Laurel Broten, MPPEtobicoke-Lakeshore I Minister of Education

i nister Responsibl e for Wornen's I ssuesLucy Coschig nano

Board President

Volunteer Recognition AwardsOne ofJobStar is Volunteer Award

Recipients, Athar Cilltreshi

Presented By:.Heather Sant

Executive Director